Cons: "Korean Air was wonderful. BUT KAYAK made my reservation through KIWI.COM which is absolutely horrible. My reservation was ONLY for Dallas to Incheon. They booked me a ticket all the way to Singapore without ever asking my permission or informing me. As a result, I was unable to use the ticket, and had to purchase a new one at the airport ticket counter. I called them several times to attempt to fix the issue, but they were utterly unhelpful. I have requested a refund, but am not hopeful based on their past performance. KAYAK should cut all ties with KIWI if it wants to remain reputable."
Cons: "In light of COVID-19 this the only airline flying out of Bangkok April 3 2020 very good service"
Pros: "Korean Airlines now definitely ranks on best airlines to travel internationally. Great legroom, good food, and a terrific cabin crew who was helpful and kind."
Cons: "Never seen a group of staff who are so dedicated, service oriented, disciplined .... to attend to every need of the passengers. A special thanks and salute for working under the shadow of the Coronavirus epidemic"
Pros: "Everything was great!"
Cons: "Some announcements were made only in Korean, would have been helpful to also have English on international flight."
Pros: "Loved the food and snacks!"
Cons: "Wouldn't mind slightly larger meal portions, but then again, perhaps I could use the portion control, haha"
Pros: "Nice, clean efficient. Comfort was good."
Cons: "The crew was great but pretty impersonal. Not a great selection of movies."
Pros: "Yes"
Cons: "Can’t say anything but when travel again we’ll still choose Korean Airlines. We love it."
Pros: "Crew super nice, appreciated all the free food that was provided during flight and hot towel."
Cons: "Comfort of seats"
Pros: "The first meal was awesome! The second one was so-so."
Cleanliness Help for boarding and sitting Food should have been better
Pros: "Smooth boarding"
Cons: "If they could serve a light snack would be good"
Pros: "Flexible seating due to only very few passengers. On time departure and arrival"
Pros: "Fast boarding. Early arrival. Comfortable seat."
Cons: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Pros: "Crew very attentive but not intrusive. Food very good."
Cons: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Pros: "They were very generous with food and drinks. It was a pleasant flight."
Cons: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Pros: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Pros: "The help desk employees who helped me rebook my flight."
Cons: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Pros: "Excellent crew and very well dressed and always smiling"
Cons: "The lights were switched off for a very long time. That can be avoided"
Our flight with Neos airlines was great. The price was very reasonable, the staff very professional and accomodating. The flight was comfortable with more leg room than most airlines I have travelled with in the past. The food and service while on board was good. I would travel again to Italy and back with Neos if given the opportunity.
We never got to the flight due to ferry cancelation due to bad weather and could not contact with anyone for support and advice. We'll appreciate your support now in our attempts to get refund
Pros: "Nothing"
Cons: "Flight should be families only. Other fliers should be given advance warning what they’re getting themselves into. Most horrible, painful experience we ever had."
Cons: "The air conditioner caught fire, there was smoke from the cabin."
Cons: "I was rebooked too late and to a different airport without my permission."
No problems upon arriving at Incheon and transferring to Manila. The plane was on time. However you cannot check flight status on the app for updates. Good could have been more palatable. Crew were amazingly.
There was a misunderstanding during check in that it was a mandatory requirement to make hotel reservations for quarantine without it you can’t board the airline.So we had to booked a hotel last minute and it was the wrong hotel since it’s not accredited by DOH Philippines. Since it was last minute we can’t get a refund or cancel the hotel. It was stressful and unnecessary hassle.
Pros: "They were able to fly us out of Incheon to JFK even there was only less than 10 passengers."
Cons: "Could not ask for more."
Cons: "they didn't tell me i couldn't make the flight until i got onto the check in counter. bad communication then and bad communication now too, when i am trying to rebook."
Pros: "The crew was awesome and extremely attentive! Thank you so much!"
Cons: "I thought everything went very smoothly!"
Pros: "Very courteous crew and seats are comfortable."
Cons: "For an economy seat it’s good enough for me."
Pros: "The service and the entertainment options."
Cons: "Although I understand that the crew has to take precautions but it was strange to see the stewardesses keep their masks and gloves on during the whole flight."
Cons: "There were a lot of confusion w/ the flight delay. We we’re told we have to spend the night in Seoul waiting for a flight out the following day. No agent greets us at the gate to arrange for hotel stay. We we’re directed all over the place and no one knows anything about such arrangement. Finally we’re put on a plane to our destination. I was not informed of the change and only realized that when was brought to the gate and put on a plane. It should have better organized and needs agent at gate to answer question."
Pros: "Quick boarding and was on time. Crew were attentive and kind"
Cons: "14 hrs is still a long flight and the movie selections were just OK"
Pros: "To be honest I liked everything from the speed of boarding to food and entertainment systems. Seats were roomy too."
Pros: "The movies and outlets for charging things"
Cons: "Don’t allow screaming babies/kids on the flight next time"
Pros: "Our connecting flight was cancelled due to weather. That is truly out of the airline’s control. What is in their control is communicating the status of the flight with us. When we checked in they took email addresses and cell phone numbers for status updates. We never received any updates. Consequently we didn’t know the flight had been cancelled until it was too late to make an adequate adjustment. On top of that we had to deal with the worst customer service rep in the world at the ticket booth when we struggled to make alternate plans. Completely unsatisfactory experience."
Cons: "Nothing."
Cons: "Information provided on delays was limited and information on connecting by flights was incorrect"
Pros: "Food on board"
Cons: "Waited 50 mom for delay. Arrived and delayed on tarmac 1hr and long wait into duties."
Pros: "Some staff were professional and nice."
Cons: "The staff at the check in counter need some additional training because they didn't notice that the boarding pass that they gave me did not give me a seat on my flight. I didnt notice until boarding the plane. I showed the customer service agent at the gate and that's when she told me I didnt have a seat on the plane and that they had to get me one before I could board it. Everything ended up working out in the but the same problem happened with another flyer and they couldn't get her a seat. So she had to wait for the next flight!! I felt bad for her because like myself she paid for a seat on that plane and because of Air Canada's horrible system she missed her flight. Also, my flight to Newark was nightmare because my flight from London to Toronto was delayed, and my connecting flight to Newark left without waiting for me and other passengers on the delayed plane. I think that's the most crazy thing because all us passengers paid for that flight and we had no choice but to wait the next day. We were accommodated with a hotel after waiting hours and hours but it was still very frustrating."
Pros: "Inexpensive, got me where I needed to go."
Cons: "All food and headphones cost extra on a 6 hour international flight."
Pros: "Overall a good experience. Had to pay for food but it was quite good so I didn't mind. Supposedly the crew were short staffed but I found them attentive and helpful and to be honest I believe the people who complained may have been a little precious."
Cons: "Air Canada is always late to board, take off, or to depart from the aircraft for the most random reasons. Every time I fly with apr Canada I can never depart or arrive in time; it's always a problem."
Pros: "Everything was solid."
Cons: "There was no WI-FI which was inconvenient. The crew was good...could have been nicer on the way from Newark to Vancouver."
Pros: "Nothing"
Cons: "Wifi didnt work at all on the plane to and from new jersey from toronto. I did not receive an online boarding pass once i checked in online.. i was panicked the whole day upon boarding my flight because i was limited with the time i had to wait in line. The staff on the toronto side were so distasteful and rude, never received a smile once. Not to mention they confiscated my 300$ face wash system.. I understand now the restrictions to bringing over 120ml bottles but they refused to even pour out half the contents (which they took into consideration on the toronto side) my bottles were only 125ml.... what a joke this airline is. i was flying alone and hadnt travelled from an airport in 15 years- emails i received DID NOT specify the restrictions of what you're allowed to bring in carry ons. how is someone new to this experience supposed to know?????????they simply told me there is a website i can go to to see the restrictions... but that website is not mentioned ANYWHERE. The airport staff were extremely rude and cold while ripping apart my bags because of toiletry bottles. I have an extreme anxiety disorder that made me have a panic attack during the baggage inspect and I was given looks as if i was crazy. absolutely disgusting people working in the airport environments. They caused me a world of stress. I will never in my life fly Air Canada again."