ANA gave me an amazing experience. They are very good with customer service.
Everything was good may improve some alcohol drinks and amenities during fly
Due to turbulence there was no inflight service, which is very understandable, The flight is very short, and safety is more important. There was a bit of a delay with take off, but was to be expected with the rain.
The crew was amazing, really friendly and efficient. One of the best flights I have ever been on. They made the long flight comfortable and I noticed there were two birthdays on the flight. They gave to customers birthday cards and wished them a happy birthday. That was very nice to see.
Everything was great. Wifi was down,but that didn't matter to me.
The staff are very kind ,friendly and helpful .This is my first time flying with ANA and surely will fly again.
The best best best flight experience I have ever had. And I fly A LOT. THANK YOU, ANA!!!
My wife and I liked almost everything about ANA except for the economy seat space and the cold breakfast (croissant which seemed to just come out of the fridge)
Excellent service and comfortable seats. Friendly and helpful staff. No food for a 3hr flight over lunch time which was surprising (or is that a feature of domestic flights in Japan?)
When booking the flight i picked it because it said flying with ana even on our e-ticket as well but I showed up to the airport and I flew with united. I have flew with both airlines before and I prefer ana for the food quality and comfortable. So I was disappointed in that outcome and felt the food gave me minor ibs. The whole thing was missing leading with not getting what I thought I was paying for. Felt a bait and switched. Do not have confidence in using this app in the future trips
The usual excellent experience with Singapore Airlines. The airplane was on time and actually early to Haneda Airport. The onboarding experience was pleasant with no delays, perhaps owing to the fact that the flight was not full. Nevertheless, the air crew were their usual outstanding standards in serving the passengers.
Very good flight from Boarding to landing -efficient and comfortable with decent entertainment options
Construction at PDX resulting in very lung walk from the rental car to the gate. SFO, extremely long walk between terminals to get to connecting Singapore airlines flight. My smart watch recorded a total of 3 miles.
Crew and service was excellent, but passengers should be offered a welcome drink before take off which did not happen. Food was very good. Unfortunately the lie-flat bed in business class was one of the most uncomfortable I have experienced. The configuration forces you to sleep with your legs at an angle instead of in a straight line, plus there is very little padding on the bed so it wasn't possible to sleep for more than 2-3 hours on an 18 hour flight. For what the airlines charges for a business class ticket their hard product leaves a lot to be desired.
Everything was great keep up the good work 😁, can't ask for more.
Flight from SFO did not include entertainment as it was not working the entire duration of the flight. Was informed that there would be a $350 voucher for the inconvenience. Uncertain how the voucher will be provided.
It was an average flight. I would have expected more from this airline. Food, seats, service, etc was just average. I just give them some extra points for offering free WiFi on board with just a Krisflyer account.
The food options and quality could use some more excitement and variety.
Overall, very good. The food was better than expected with the exception of the pork and potatoes dinner at the end of the flight. My family all selected that dish and did not set it. I tried a bite also and it was honestly terrible. Also, it would be helpful to know when the snacks in the back of the plane are available.
I was a member of Krisflyer for ten years, but my last flight to Tokyo was a disaster. I had to stand in line for four hours before check-in because they were late opening the counter, and there were more than 50 people behind me. The plane was extremely small, and the food could have been better. When I dropped off my stroller before boarding the plane, I expected to receive it upon exiting for my transfer. However, they returned the stroller to the checked baggage because they said I was late getting off the plane. Of course, I was late; they assigned me a seat at the back of the aircraft, and I was traveling with a baby! The worst part was when I arrived in Jakarta. They damaged my stroller and refused to approve my claim, so I had to pay for stroller rental because of the damage they caused. I don’t know what happened to Singapore Airlines, but I felt like I was flying with a budget airline.
Easy to board and fly, no frills. Yummy ramen on board.
It was for the most part a 10/10 they said they had entertainment options but all they had was old movies for streaming from the mid 2010’s so like 10 years ago
all good for a very budget flight - well priced and excellent service. Will fly again
Couple of the crew members were really nice and the rest are really rude and didn't help when we needed help, food was not worth it at all and most importantly there's no even entertainment system other than a very interruptive and slow internet and some movies.
I appreciate the economy price of the tickets. The long flight made the comfort level on the lower average side. Wi-Fi connection was not consistent but working. Overall, I would fly again with zip air but next time get the flat, premium seats with the amount of money I would save otherwise.
Comfortable seats and lucky no one was in middle seat. No water on the plane. Plane was on time and staff was fast.
You get what you pay for and nothing more. Wanted a cheap flight and that’s exactly what I got, though it’s human nature to wanting to feel like you got a good deal as well. There was none of that here. I was cheap and they were too. Got to my destination safely and that’s all that really matters.
Nice service. I wish it could provide hot water on the flight.
internet didn't work. No offer of drinks or snacks.
Flight was seamless. Free wifi helped pass the time. Food was okay, just make sure you pre order or pick something up from the airport
We love united ! We would like to acknowledge Aimee in the lounge near gate 130
Boarded plane and then delayed 1.5 hours while on the plane
Although the flight was delayed the crew and the flight itself were very good. Couldn't fault anything and after the disappointment of being abandoned in the US by BA it was a welcome relief to travel with United
Survey sent before we actually left. Delay after delay. Now a crew problem.
I love flying with United. Unfortunately, I flew on an older plane with minimal upgraded technology (no Bluetooth functionality or handy charging ports). Otherwise, the flight was great and even arrived early.
They changed my seats after I checked in and I was stressed from the time I saw that information until just before boarding, when the gate attendant fixed it, but it shouldn't have happened. And if it couldn't be prevented, then the people on the phone I spoke with should have done something to help, which they did not, nor did they offer me compensation, just meaningless apologies.
online check in was not available so i had to get to airport extra early. The flight was delayed and my luggage was lost. I had an argument with the person behind me who wanted to keep her bag on the floor and not allow my seat to recline on a 9hr plus flight. So overall, lots and lots of areas for improvement.
Horrific. They missed my connecting flight to San Diego. I didn’t get there until Monday at 9am when I had a mandatory court settlement conference scheduled at 6am since we had parties on the east coast. This caused many issues. All because United apparently forgot to hold the doors open until my flight landed that only had a 10 minute delay. This was the last flight to Southern California. So I couldn’t even rent a car to finish the trip. United cannot be trusted when traveling on specific days and times since weather didn’t have anything to do with the delays.
My flight was delayed a very short period of time but they did not hold my connecting flight to San Diego, also through United. So they closed the doors before we got off our plane. They would only have to help the door open for another five to ten minutes. So I missed a court deadline for a manditory mediation settlement conference for my client. I had to get an associate to be there in person and be on the phone with him relaying what he needs to do the entire time. The court was very upset with me and so was my client. United cannot be trusted.
Very rough getting into denver. my kid threw up it was so rough.
We had a very long delay. First the inbound flight took a while, then maintenance, they “fixed it” to then do boarding and leave the gate, and waste a lot of time to have to go back to the gate and eventually deplane. Had to wait for a new aircraft, wait for a gate, and do the whole thing again. Instead of leaving at 9:50am we left until past 1. I could’ve not woken up at 5am, or spend some more time with my family if they gave more grace period of time between flights to give some time in case of any issues. But they have to make all and every dollar possible
Aircraft had technical issues. After 3 hours of trying to resolve, flight was cancelled. Was booked on a flight leaving 12 hours after intended departure. Now on 4 flights instead of 2 and a day late to my destination.
Abandoned me in hallway in a wheelchair… which I asked for because I sprained my back. After waiting in the hallway, I decided to walk the rest of the way since someone respecting me up.. My experience with the united was totally the opposite. Wheelchair access, propped swift and save me a lot of grief. Air Canada totally disorganized.
I am very tall. All airline seats are a bit uncomfortable.
Bad experience boarding and flight got delayed didn’t make it to my next flight
The food on the trip Toronto to Athens could be better: the chicken didn’t taste good.
Terrible confusion btw air Canada and United. Wasn’t able to change ticket because I had purchased on kayak. Rethinking booking tickets on this site, and will try to avoid United and aircanada going forward.
Conflicting information provided about baggage allowance. One screen said I had a carry on and another said I didnt.
The plane is too cramped! Zero leg room and when the person in front of me put their seat back they were basically laying in my lap.
Before final boarding, my husband and I — both seniors — were told that we could not bring our carry-on bags with us due to being in Zone 6. The staff took our bags with little explanation, stating it was policy. While we understand boarding procedures may vary by zone, the way we were spoken to was unnecessarily rude and dismissive. We felt disrespected and singled out, and the interaction left us deeply uncomfortable. As seniors, we expect to be treated with courtesy and dignity, especially during travel when accommodations and communication matter most. We hope you will look into this matter and ensure better training for staff in handling such situations with more empathy and professionalism.
