SMR

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— SMR
Aug 10 — Aug 171
Round-trip
1 adult
Economy
0 bags
From?
To?
Wed 8/10
Wed 8/17

Good to know

Low season

February

High season

December

Cheapest flight

$82

Good deal round-trip

$237

Good deal one-way

$102
Best time to beat the crowds with an average 6% drop in price.
Most popular time to fly with an average 19% increase in price.
Flight from Fort Lauderdale to Santa Marta Simon Bolivar
or less
or less

When to book flights to Simon Bolivar

Estimated round-trip price
Average price per month
Flight prices as travel date approaches

Top tips for finding cheap flights to Santa Marta

  • Looking for cheap airfare to Santa Marta? 25% of our users found tickets to Santa Marta for the following prices or less: From Miami $143 one-way - $190 round-trip, from Fort Lauderdale $102 one-way - $236 round-trip, from Los Angeles $509 one-way - $476 round-trip
  • Book at least 1 week before departure in order to get a below-average price.
  • High season is considered to be January, November and December. The cheapest month to fly from United States is February.
  • Enter your preferred departure airport and travel dates into the search form above to unlock the latest Santa Marta flight deals.
  • Santa Marta Simon Bolivar International Airport (SMR) has two terminals. Passengers will find it easy to get from one terminal to another. There is a pedestrian walkway and a shuttle service that will take you to different parts of the terminal so that you won't have to walk. You can also enjoy self check-in via kiosks at the airport.
  • There are two information or visitor's desks in the international terminal at the Simon Bolivar International Airport. Close to the arrival hall, here you'll find brochures for local tourist attractions including Colombian tours. There is also information about hotels and places to stay at the visitor's center.
  • If you're flying to Santa Marta from a city in the United States, you will likely have two to three layovers. Some cities you might layover in include Bogota, Panama City, Lima, or Medellin. You can, however, enjoy one-stop flights from Miami, Fort Lauderdale, New York City, Los Angeles, Washington (Dulles International), and Orlando.
  • Santa Marta is a coastal city in Colombia. It is located on the Caribbean sea and has many beaches that tourists can enjoy. There are also national parks and ancient ruins for you to see on your visit to this city.
  • There is a VIP lounge at the Santa Marta Simon Bolivar International Airport (SMR). You must pay a fee to enter and it is open to international travelers only. In the lounge, you can get some work done in the computer stations. You can also read an international newspaper or magazine and snack on complimentary fruit, crackers, cheeses, and drinks.

FAQs - booking Santa Marta flights

Top 5 airlines flying to Santa Marta Simon Bolivar

Scores according to KAYAK customer reviews
7.9
AviancaOverall score based on 13727 reviews
8.0Boarding
8.0Comfort
8.2Crew
7.8Entertainment
7.4Food
Airline reviews

I am user of weel chair...crew don't matter...parecemos ganado. ..cliente service very poor

Read more about Avianca

I am user of weel chair...crew don't matter...parecemos ganado. ..cliente service very poor

Airline now is over charging for everything looks like spirit.

Pros: "Comfortable flight good crew"
Cons: "The boarding process could use help, to chaotic at times but some of the has to do with the countries policies. But I’d give it a B+"
Cons: "PRICE"
Pros: "NA"
Cons: "Na"
Cons: "Es un viaje corto donde solo ofrecen un café o un refresco"
Cons: "Food"
Pros: "First flight with Avianca. Truly enjoyed it."
Cons: "Nothing"
Cons: "I think they can start to offer things to buy and beverages"
Pros: "never took flight due to cancellation by airline. still have not received refund."
Pros: "I had more space on my seat because it was at the emergency exit"
Cons: "I missed the flight because long line (two hours) at the immigration at bogota. The airline scheduled another glight to the day after."
Pros: "I had 3 seats, so a lot of space. There were good viedos option to watch"
Pros: "Confortable flght"
Pros: "Flight delayed"
Cons: "Most of the crew members were not helpful. I saw an older lady ask for assistance in placing her luggage up top and the crew member told her she could not help her with that, so unprofessional.."
Cons: "Avianca always delayed"
Cons: "they confiscated my circular knitting needles and crochet hook. This was no done on any other flight this trip or in the past. I do not see this rule on their website. what a drag."
Pros: "Big failed work in new york check-in account. After the 1 hour waiting, let us(who has ticket after the 01:00) the line with only one reason why it's so early and need to support other laters. Moreover, had lost my baggage."
Cons: "Big problem was with several hundreds travelers to Bogota, Sao Paulo for 23:10~40. Avianca accounts don't have any classification to avoid this type disorders problem. Had waited my bag on the band during 1 hour. But, wasn't arrived various travelers bag from new york."
Pros: "A tiny bit more room than a 737 on the airbus."
Cons: "A bit of delay taking off, only 20 minutes or so, not the fault of the airline."
Pros: "The flight was incredible. Each seat had its own gaming controller/tv remote which made the flight literally fly by while I played Pac man."
Pros: "Everything ok just, 53 min delayed"
Cons: "53 min delayed"
Pros: "Overall on board service on internatiinal flights on Avianca is very good. Food was good"
Cons: "Late by almost two hours due to problems on the previus flight of the plane. Boarding in Mia can improve."
Pros: "The trip from New York to bogota, was excellent"
Cons: "The declining seats moved too far into my table space."
Pros: "Great atmosphere. Excellent movie selections."
Pros: "Excellent flight on time service and food"
Cons: "El operador de avianca es unbdesatre. Aviones incómodos y sin confort . Muy malo!"
Cons: "I was not notified that departure time was changed, it was put ahead one hour and almost lost the flight."
Pros: "Organization and communication"
Pros: "friendly crew"
Cons: "long layover"
Cons: "Added an extra stop to my trip."
Pros: "Service, food, customer service"
Cons: "Migration on Bogota"
Cons: "My bag got damaged"
Pros: "Flight on time. Great service even with the pilot strike. Excellent airline"
Cons: "This airline is awful. Their customer service is nonexistent. I will not fly them again."
Pros: "On time and comfortabke"
Cons: "Food was not good"
Pros: "Atencion"
Pros: "Good service"
Pros: "Easy trip to a very nice location, flight time around an hour, very enjoyable as always in Avianca."
Cons: "It was delayed for almost a whole hour"
Pros: "Good service"
Pros: "The service"
Cons: "That was late"
Pros: "On time, kind personnel"
Pros: "The attention"
Cons: "It is too long and it was late"
Pros: "The modern aircraft"
Pros: "Very short stop in Salvador. Super convenient and on time"
Pros: "All things were very well!!! My son left and arrived very very well. Many thanks"
Pros: "Timing"
Pros: "Their service has lowered the standards though and that is why I do not grade them 5 stars. In particular the crew in the plane was not as nice and the food was not as good as before. Compared to other airlines I frequent though, Avianca is the best."
Pros: "The boarding, comfort and crew were excellent. Everything is very organized and professional."
Cons: "I had a 12 hour layover in Istanbul. The hotel was great and I appreciated the good food and rest. However, it took nearly an hour each way to the hotel. I think it would be great if Istanbul airways cooperated with the Yotel so transit passengers could stay in the airport. They helped me to get a visa and they say it will be reimbursed, but all of those things took time when I was so exhausted after a long flight. Overall, it was wonderful to have that opportunity to rest and shower on a long wait, but it would be even better if it was closer and it was clear ahead of time that a visa would be needed."
Pros: "Convenience"
Pros: "The crew was great and service and meals where wonderful"
Pros: "Great food options, very tasty. Crew was attentive, polite and professional."
Pros: "Nothing."
Cons: "This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me."
Pros: "Food on the second leg ( Istanbul to Delhi ) of the journey was good."
Cons: "Poor Boarding In Chicago, no lines were formed to let people board in an organized fashion. Insufficien/inappropriate food ( BEEF Prevented choices ) - Eliminate beef from your food choices. Many people like me can eat Non vegetarian meals like chicken, fish , EXCEPT BEEF Ran out of the Salmon fish dish. I was given a snacking cheese sandwich instead! This would not have happened if you had selected other than a beef dish! Cramped seating. The airlines greed shows in picking out the seat placement design. The plane had extremely limited knee room. I'm five foot five inches tall and my knees were almost touching the seat in front."
Pros: "The little details...slippers, nice meal, foot rests, deep carryon bins."
Cons: "Legroom, too tight. Attendants blocking lane unable to reach restroom, entertainment didnt work."
Pros: "In flight entertainment system and food. Courteous crew."
Cons: "That they destroyed one of our suitcases"
Cons: "Plane delayed by 3 hours. Missed my other flight to Tirana. Horrible service at the airport to help me out with a hotel. Had to run around for over 3 hours. Never flying Turkish again."
Pros: "Once my wife reached the gate, having left me behind at security, Turkish Airlines waited and were patient with us, the last to board the plane. The food and plane and bathrooms were all without any problems."
Cons: "We had a 80 minute layover in Frankfurt. Turkish Airlines should make note that this is not sufficient for making a connection. 1. The terminals require extensive walking. Not a problem except for time. 2. Security entering the terminal was seriously understaffed. There were a hundred security personnel, but thousands of passengers. The line stretched for half a mile. 3. Cutting, disorganization, mismanagement, lack of organization, and airport layout all contributed to making this a very stressful hour for us."
Pros: "The service was very nice and courteous"
Cons: "The seats don’t match up to the comfort level and privacy of the other airlines"
Pros: "Service, flight and landing, exceptional!!!"
Cons: "No cons..."
Pros: "service, no delays."
Pros: "On title"
Pros: "Easy check in"
Cons: "Please include sea food in your menu"
Pros: "Flight was on time, great cabin crew."
Cons: "Seats and Food was not as good as it used to be."
Pros: "Comfortable but narrow seats."
Cons: "Entertainment system could do with more selection."
Pros: "Nothing"
Cons: "Nothing"
Pros: "Good personal movie choices"
Cons: "Taking a bus to plane"
Pros: "Good trip great service"
Cons: "None"
Pros: "Turkish airlines has great service and crew in plane."
Cons: "Hi, The flight was great. However my layover at airport lounge was long. I didn't like their (Turkish Business lounge)policy for not letting me have the room to sleep as the layover was more than 7hrs. I was told to ask for a hotel at reception. When i did, they said that they dont have any hotel inside and cant take me to ourside hotel too. The staff at reception of lounge was not courteous either. I only needed the room to sleep for 3 or 4 hrs. Anyway, the flight itself was great, no complaints"
Pros: "I sat in coach but was treated like I was in first class. Hot towels. Entrees were very excellent. The food was above what I expected coach meals to be from my experiences flying different carriers to over 8 different countries. The customer service was amazing! The lady flight attendant for my section was very attentive and friendly. When I came out of the bathroom, I accidentally interrupted one male flight attendant from doing his job, he politely gestured which reassured me that he would be right with me when he was done with what he was doing. I asked him if they had any heartburn or antiacids available which they didn't. These 2 interactions with the flight attendants made the flight very enjoyable."
Cons: "I was in couch and in the middle seat. I usually get the aisle or window so it was a hard adjustment to sleep in the middle seat because I didn't have leg room and couldn't lean my body against anything so I had to shift often to avoid my bottom from feeling numb."
Pros: "Constant service, food, entertainment."
Cons: "Seat area is too small. No room for legs/feet. Garbage was not picked up."
Pros: "Comfort"
Cons: "They lost one of our bags."
Pros: "The service was impeccable!"
Cons: "Nothing"
Pros: "Boarding was smooth"
Cons: "Food needs improvement and staff should be more friendly."
Pros: "Good food"
Pros: "crew was very very nice!"
Cons: "not enough leg room"
Cons: "The crew was very professional and helpful"
Pros: "food was amazing"
Cons: "Crew was slow to pick up trays."
Pros: "The food and comfortable plane and nice staff"
Pros: "There was a lot to choose entertainment wise."
Cons: "We had a child behind us who would not stop screaming and playing with the tray table. One of the crew members gave me a hard time for having my purse out for 1 minute while I was taking my prenatal vitamin even though we were sitting on the runway for over an hour at this point and the man in front of me had his chair fully reclined so I wasn't able to get to it under my seat.. Even though as she said, we were about to take off, but she didn't say anything to the man in front of me. This was my second time flying with them and the first experience was much better."
Pros: "Crew were excellent making everyone comfortable in a long flight."
Cons: "Nothing arrived on time even though it departed late"
Pros: "That was good every thing, thank you."
Cons: "Nathing wrong."
Cons: "Terible transit info. No information / custmoer service help at all in Istambul. Rude and unwilling to help airport employees! Gate changet without notice/ almost lost transit flight.. Turkis airline crew did not come by during flight until breakfast. Sooo thirsty...."
Cons: "The seat was hard for a long trip"
Pros: "Everything! Voted best airlines in Europe for a reason!"
Cons: "Nothing! Everything was great"
Pros: "Nothing whatsoever."
Cons: "Worst customer expireince ever. I was making a short trip to visit my very sick mother. Turkish Airline changed my connection time without notifying me such that I had 5 min left for my cooection in stambul. They gave me no other option and blamed this on Kayak and kayak blamed it on the Airline leaving me with no options. I had to stay in Birlin at my own expense. Complaint filed with Turkish airline resulted in nothing. I made several calls for update and only repose I got was we will send an email to the complaint dept. and you will here in 24 hours. This has been going on for over 5 days with no contect, update or resolution. Once back in the US, I plane to file a formal complaint with FAA and more. DO NOT take this airline. They are worst airline I have ever used and will never use it again."
Pros: "I liked everything, from check in to the end of my trip!"
Cons: "Nothing to dislike!"
Pros: "I was very pleased with the overall service and comfort on my flight. Boarding went smoothly, and crew were friendly and helpful. Cabin service included Turkish delight, hot towel, an amenities bag, hot dinner, hot breakfast, and snacks available thought the flight in the galley. Entertainment was on demand and included a wide selection. Seats were comfortable with reasonable distance between rows for coach (better than on many U.S. carriers). They have ample restrooms and they are split throughout the coach cabin, which made lines for the restroom almost nonexistent. Restroom amenities include hand lotion and refreshing spray - very nice."
Pros: "The service was very respectful and friendly."
Cons: "My volume didn't work at the seat I was sitting at"
Pros: "food was good"
Cons: "plane interior could be updated."
Pros: "Friendly crew and clean aircraft."
Cons: "I was traveling with two family members with wheelchairs and gate transfer at IST was a nightmare. It was very slow, but finally we were at the right gate. Handicapped access must be improved at the IST airport."
Pros: "Stewardess was very good. Very helpful and attentive."
Cons: "Audio/video quality on entertainment system Was old & not functional."
Pros: "FOOD,, CREW ATTITUDE & TIMEING."
Cons: "AS BOVE"
Pros: "Good service and good food"
Cons: "Small seating for such a long flight, but overall not bad"
Pros: "On-board chef was excellent. Movie selection was excellent. Crew was very friendly and prompt."
Cons: "Economy class was very tight. Hard to rest."
Pros: "Everything went very well. The food was fantastic. Just too warm on the plane."
Pros: "Wonderful flight with spacious seats."

This flight is pretty basic. No amenities whatsoever. seats were very uncomfortable, specially the head rest. Boarding was a bit disorganized.

I was seated infront of the exit row with two children and no option to recline seats on two flights (one flight of 6.5 hours and the next 5hrs. During the second flight, the tvs stopped working in my row and the row ahead of me. It was extremely uncomfortable and made travel feel that much longer.

Cons: "Food and entertainment"
Pros: "Excelente service both of my flights departed on time and arrived early to the destination!! For basic economy there was great seat space, entertainment and multiple meals for 6+ hr flight with alcohol included!! Will be flying with Copa again!"
Cons: "They tend to be very sensationalist with the people sitting on the exit road. It would be nice to have some food for the people that are vegetarian, something; just don’t ignore them and continue walking. This happened in both flights. Not even chips. Nothing."
Pros: "crew was excellent as ell as the counter personal"
Pros: "Well-organized boarding process, friendly staff."
Cons: "Couldn't check-in electronically through Copa, as I bought tickets through United. Had to call to confirm all good, which it was."
Cons: "The fact that they completely lost my luggage and can't even tell us where it is or when it will arrive. In addition, they refused to have the luggage delivered to the hotel once it does arrive. Inept customer service"
Pros: "Flight was delayed"
Pros: "On time, the service"
Pros: "in this particular flight, nothing! I'm a Copa fan and always flight Copa while travelling within LatinAmerica but this last time was bad"
Cons: "1st of all get new planes, it is inadmissible not having individual screens on every seat. Plane was extremely cold, and there were no blankets!! and the crew did nothing to get a better temperature. Boarding was soooooo slow, OMG. Crew is totally useless, did not offer help with the sitting/luggage"
Pros: "I liked that everything was smooth and everyone was helpful"
Cons: "The attention of the staff could have been better, never the less, they were an amazing crew."
Cons: "The food is not goof"
Pros: "It was on time."
Cons: "No beverage service."
Pros: "I liked 2 free checked bags. I liked that the flight was uneventful and on time."
Cons: "The staff while professional seems very busy and preoccupied. This airline has a small presense in Ft. Lauderdale and didn’t open for check in for several hours after I arrived. The kioks were not operational. My husband was flying in from Tucson on American Airlines and his flight was delayed. He was to join us on our international flight home. I tried to alert the staff well in advance that he would be arriving late but would be there in time to actually get on the flight. The staff was not helpful with this matter at all. They did nothing to accomodate these special circumstances that were beyond our control. Even finding a staff member that was available for me to talk to was a challenge. My husband’s flight arrived at the airport an hour before takeoff but nothing was done to try to get him on our flight home even though I had explained the problem 2 hours before that. As a result, he was not able to travel home with us on Copa and had to buy a ticket home on JetBlue. We will not choose Copa again."
Cons: "Poor costumer service . Luggage was wet . All of the clothes ruined"
Cons: "I was promised an emergency exit seat and... I got the row after the exit row... most annoying."
Pros: "Outstanding customer service; complimentary food AND alcoholic beverages; on-time flights; great value!"
Cons: "Cabin temperature could hsve been cooler."
Pros: "Overall good"
Cons: "Food was not good, eat before boarding"
Cons: "The flight from Panama City to Washington, DC didn't have the personal television screens."
Cons: "You sold me a return flight that I didn’t selected. Make make me to pay an other ticket to get back home."
Pros: "Staff"
Cons: "Separated us into two middle seats. The man behind me kept kicking me from under my seat. He was extremely rude."
Pros: "La puntualidad para abordar y la llegada a mi destino, buen avión."
Cons: "No nos facilitaron audífonos, la comida no fue muy buena y no encontré espacio para mi equipaje de mano, la política de la aerolínea debería ser que el pasajero pueda subir con un equipaje de mano o una mochila, ya que suben con ambas, mas fundas de compras y ocupan todos los espacios para el equipaje de mano."
Pros: "The crew were very pleasant"
Cons: "No comfort, very narrow seats"
Cons: "air condition is too strong. Caught cold because of short of blanket"
Pros: "I liked the snacks and drinks provided on each flight. It was very organized and clean. The staff was friendly and attentive. This commodity was better than other airlines I have used."
Cons: "You get what you pay for-less leg room and 1 screen per 3 rows."
Pros: "Es la Primera vez qué vuelo con Uds. Me gusto La amabilidad del personal. Sigan así no cambien."
Cons: "Uds deberían llamar primero a Los grupos finales, ejemplo 5 ó 6 para evitar incomodidades por el pasillo."
Pros: "The cancelled my reservation the day of the flight. It took me 24 hours to get home and I had to re-book my own flight and take united airlines."
Pros: "The airhostess not very polite..rje pass the food and that's it..i asked for half hour for a coffee and I had to get up and get it myself from them They don't care about the passengers..they just do their routine"
Pros: "excelente!!!..gracias mejor no hay!!."
Pros: "Wouldn’t let me on the flight."
Cons: "After checking in via the mobile app, the front desk said they didn’t have me registered therefore didn’t know I was coming despite being at the gate well before the flight departed. Additionally, Kayak made it extremely difficult to consult with the issue. Very dissatisfied with the whole experience."
Pros: "Duration of flight."
Cons: "Food"
Pros: "Connecting flight with a meal!"
Cons: "Nothing."
Pros: "Very warm staff , helpful and very willing to asist you in any needs you might have. I was travelling with my son and daughter who needed asistance due to a cast on her leg."
Cons: "Well, like all plains today in Economy, seat space!!!"
Pros: "One of your crew members went above and beyond to help a family that was sitting next to me. That kind if service was unexpected and a huge help to the family. We were all impressed. They were all very cordial and polite."
Cons: "Then bathroom were nasty. No food or beverage available. No blankets. No pillows. No staff around. Uncomfortable seats."
Cons: "I bought a ticket economy plus but cops gave economy seat. I said several times that I purchase economy plus but cops ignored it. It is so bad and rude."
Pros: "Flight on time and crew with an excellent service level"
Cons: "The check-in process is not that easy, and impossible to make from a Smartphone or a Tablet"
Pros: "- nice staff - food on the plane"
Pros: "Airline with high service quality standards and well trained crew."
Pros: "I liked the spacious seats and free food and drinks. I appreciated the flight being on time."
Pros: "everything"
Cons: "nothing"
Pros: "Everything moved smoothly"
Cons: "Nothing particular"
Pros: "Every thing was excellent, no complaints"
Pros: "nice new appearing lane"
Cons: "Food was fair, but at least there was a meal."
Pros: "Comfortable seats and nice crew."
Cons: "The food was not good. Limited selection on TV and no news events."
Pros: "Good process, fast and very smiley agents"
Cons: "Interaction from the crew was a bit cold"
Cons: "Flight was cramped no space on airplane shoulder to shoulder with the person next to you"
Pros: "Punctuality and service were great!"
Cons: "All was well"
Cons: "They dindt let my whole family of 4 board the plane, because we were supposed late to check in 2 hours prior to the plane leaving, the ordeal with the stuff and discussions back and forth git us exausted and we left the airport ."

Friendly crew and no delays.

Nothing. I got stolen. More than 10 expensive headbands from my daughter’s volleyball practice were stolen. A 12 hour travel turned to more than 30 hours and when I get to my destination our things are missing. I do not recommend LATAM to anybody else

1 hour or more delay

Pros: "The crew was very friendly, and the food was the best I've had on a plane trip."
Cons: "Latam could be better if permit that customer can change the sit at check in."
Pros: "Crew had christmas ware on."
Cons: "Food did not taste good. Better wine."
Pros: "Foot rest in coach"
Cons: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"
Pros: "Very friendly and attentive crew; very efficient and timely boarding; surprisingly good meals"
Pros: "The flight itself was fine. The flight attendants were friendly and solicitous. The food was good on the long haul leg of my trip. The trip itself was nice."
Cons: "It seems LATAM changed the way they charge fees in July. The ticket for my return trip included no allowance for checked bags, and that detail wasn't obvious on my reservation information. Imagine my surprise when I check-in for an international flight and I'm told I can't check any luggage because it isn't included on my ticket. I ended up paying $210 to check two bags. Also expect to pay a bit more for decent seat assignments. My default seat assignment was at the very back of the plane, right against the rear bulkhead where seats often can't recline. So, another $60 to move elsewhere."
Pros: "N/a"
Cons: "N/a"
Cons: "No food just a cookie"
Pros: "check in and boarding (mostly because it was empty). Flight attendants. timely flight"
Cons: "premium seats should be more comfortable as advertised. On line services (extremely poorly designed and disfunctional website)"
Pros: "Everything was great."
Cons: "Nothing"
Pros: "On time"
Cons: "Food"
Cons: "It would have been nice to know we had to pay for checked luggage. It showed that we were each allowed 1 piece checked luggage."
Pros: "Boarding was easy."
Cons: "Nothing"
Pros: "Very smooth flight. Good service and food though the items on the food tray were just the meal and a dessert snack. Other airlines have food trays with salad, fruit, the entree and a snack dessert. But as long as we get there safe and sound I am ok."
Cons: "Boarding process in Miami was chaotic. Started late as the crew reported late to the flight. Nobody knew what's going on until the gate agents made an announcement that the crew was reporting late. We departed almost an hour late."
Pros: "Flight"
Cons: "U have to pay for everythings"
Pros: "Entertainment and extra seats everywhere"
Pros: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Cons: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Cons: "The pilot arrived 1.5 hours late and my bag was out on another flight, further delaying me. Terrible."
Pros: "The food was really good. You can tell they have made an effort improving this subject. The plane is a beauty, silent, smooth, but when you flight in tight seat, with a minimal reclination, it all goes to the trash. Good entertainment service, modern, but the missed a few movies they should have."
Cons: "The uncomfortable seat. It doesn't recline much, very small space between them."
Cons: "I had to pay for everything. only the water was for free. No, of course I had to pay for that on the ticket plane."
Pros: "Lam take care very well my mother . She is handicap and the wheelchair was able to used at the counter. My mother will be happy to come back ,awhile she does not to walk to much by herself."
Cons: "nothing the trip was great."
Cons: "They cancelled my flight, made no effort to get me home and didn’t reimburse me for my hotel when I had to stay in Iquitos."
Pros: "East check in. Punctuality. Good coffee"
Pros: "it was a very nice and pleasant trip!"
Pros: "entertainment and flight attendant"
Cons: "food"
Pros: "Comfortable seats. Good entertainment. Way better than any US airline."
Cons: "Cabin lights on for first 2 hours of an overnight (red eye) flight. No meal served as indicated on ticket, just M&Ms. Very cold cabin."
Pros: "I slept most of the flight."
Pros: "Food is good. Customer service is great."
Cons: "They didnt put movies."
Pros: "It was a new plane, the pilot waited for our bags to be put into the plane. Because we made it to the plane after they had loaded everyone. This was due to our late arrival From our Delayed connection from Washington."
Cons: "At our arrival a couple had taken our seats. The flight attendant told us to get on any other seat available. We had our family (the three of us ) spread out in the plane. I had to ask another attendant to please ask for our seats back. Finally after a while we got them back but it wasn't a Pleasant experience. They didn't have enough headphones to give everyone. My son and I had to share one headphone. The food was really bad for an international flight, Not even the wine was given without paying for it"
Pros: "Lack of maintanance the pilot had to turn around in the runway because the plain had no sufficent gas. Maintanance should be constant not reqctive of the situation"
Cons: "My flight was delayed more than 9 hours, and I do understand the fact that this happens. What I can't understand is LATAM waiting until I arrived to the airport to tell me that it was delayed (instead of calling or sending an email) and told me that it is MY FAULT for not reviewing the website. In addition, at the counter they told us that we didn't need to do a line again for dropping bags in the morning. However, when we arrived the next morning we had to do a 40 minute line. The pain was compounded by a member of the staff yelling at me for asking him to be moved to a quicker line because I could miss my flight. I've always flown on Lan (now Latam) and I've never had this bad experience before. I'm really disappointed!!"
Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
Cons: "First of all I bought my ticket through Kayak, but apparently something called the flight network was the issuer of my ticket apparently they are and travel agency in canada , first i needed to change my ticket and they could not do it , then I dis not use my outbound flight because I needed to get to my destinantion one day earlier and yesterday i received an email saying that my return flight was cancelled. they told me that since i did not use my outbound they automatically cancelled my return flight, I ended up loosing 300 USD because of mis information from that travel agency , the people that answered my call were very disrispectfull, this has been the worse experience and ai ended up loosing all my money I had to purchase another return ticket."
Pros: "In-air service was excellent. My international flight was very smooth, flight attendants were kind and attentive, food and drink was provided free of charge, and onboard entertainment was available for the duration of the flight."
Cons: "It helps to be flexible when booking with LATAM, as my return flight itinerary was changed several times before being finalized."
Pros: "I like the fact that LATAM is part of the One World alliance"
Cons: "The check-in process was chaotic and they have lost my luggage even though it was a direct flight."
Cons: "I was a little confused with the checking, due to the use of the new machines. I am not confortable using computers."
Pros: "The fact I never have to fly this airline again after today"
Cons: "Without a doubt worst flight experience I've ever had. I'm still in Miami airport after the flight was delayed 14hrs. This is the riot cene from the gate last night https://twitter.com/scrollinondubs/status/851640677595271168 airline never apologized nor explained situation. Sent cops to the gate instead to control the angry mob. Awful awful experience. Will never fly again"
Cons: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
Cons: "We waited over an hour at the baggage claim carousel to collect our luggage. We received no communication or announcement about what was going on. Unnecessarily appalling customer service."
Pros: "Flight on time,perfect schedule and mail info"
Cons: "They auto rescheduled my flight to Washington since we arrived in Miami late. They failed to emphasis that the flight that left 90 minutes later was going to a different Washington airport."
Pros: "Captain always give us information during the flight because weather condtions were rude"
Pros: "muy amables"
Cons: "tuve problemas para hacer el check in on line por problemas con el sistema y tuve que hacerlo por teléfono. No conseguí los asientos que hubiera querido. Los que están en tránsito deberían permitirles bajar del avión antes para poder llegar en hora al otro vuelo. Sugiero que la tripulación informe a los pasajeros en tránsito sobre dónde dirigirse según el vuelo siguiente"
Pros: "Everything"
Pros: "Entertainment, service, food"
Cons: "Waiting in long lines in Miami to check in, over an hour. And then they let other passengers who came late for their flight go in front of me. At that point I thought that would be the first and last time I travel Latam."
Pros: "The flight was fine, as far as being on time, more or less comfortable, etc."
Cons: "You have to pay for food. Being expensive, you go hungry. They gave free soda."
Pros: "There is nothing that I liked"
Cons: "Having flown with LAN multiple times the only time you receive good service is when you fly in Business Class. Recently I have been flying economy and from the moment checking in to leaving the plane is a terrible experience. I have had on numerous occasions when checking in at the airport that I was lied to regarding the seat I was in. Or there was more than one person with the same seat. Food and the wine is awful. I would not even eat it if I was starving. When flying the overnight/ morning flight they leave the cabin lights on pretty much the entire way, their excuse is that they need to serve dinner, but who serves dinner at 0500 in the morning anyways. My last flight I asked if I could borrow a pen, and they told me they do not give out pens to customers. I will never fly LAN again except for business class. On American Airlines they are a lot more friendlier. Also a shame that they do not have a way of recognising the people that fly with them frequently, I have flown with LAN 10 times in the last 12 months. They have a bad attitude."
Pros: "nothing"
Cons: "smell, old chairs, lights on the entire time"
Pros: "Everything went according to schedule, staff was suoee friendly and helpful."
Cons: "Not enough leg room"
Cons: "Went to check in baggage and had my paid receipt and Aeromexico insisted luggage wasn’t paid for and we had to double pay at the airport so we didn’t miss our flight! RIDICULOUS! Wake up Aeromexico and KIWI booking!!!"
Pros: "The crew"
Cons: "No delays. Had delays on both flights."
Pros: "The services and the comfort"
Cons: "Everything its good"
Cons: "Attendants were rude or looked at me like I was inconviniencing them. Not good service at all."
Pros: "Very friendly crew, plenty of drinks. Easy and organized boarding process"
Cons: "Free WiFi would be nice"
Cons: "I missed my connection because my flight was delayed 3 hrs, no one told me not no pick my suitcase because it was going straight to my final destination, there is not good communication and I had to stayed 9 extra hours in the airport."
Pros: "They provde fod and dinks"
Cons: "Baggage fees"
Pros: "I missed my connection flight. I couldn’t get my situation fixed and got stranded in Mexico City because of the most horrendous service I have experienced in my entire life."
Cons: "The organization for boarding. Communication and costumer service. I am really disappointed on this airline"
Cons: "I am assuming because it was a Delta airplane we didn’t have the option to watch movies. The Aeromexico planes always have monitors to watch them. I missed that on this flight."
Pros: "I liked how staright-forward the whole process was. No different if I was flying anywhere else. I didn't feel like I didn't know what was going on because I didn't speak Spanish."
Cons: "My personal hand bag was taking away from me. I couldn’t carry with me and it was open and stolen my new pair of Jordan shoes Thanks"
Pros: "Evrething"
Cons: "All"
Pros: "The. Flight was on time,I checked in online and that saved me alot of time at the airport."
Pros: "Great prices!"
Pros: "Amazing service, clean plane, complimentary food and drink included is a great perk. Too bad other airlines don't treat you this well! My first choice for all future flights to Mexico. Gracias AeroMexico."
Pros: "service was good"
Cons: "There was no Wi-Fi even though there was signs in the plane of Wi-Fi availability"
Cons: "Ran out of fuel and had to make atop at St. Louis for about 1-1/2 hrs So got delayed needed to get to Chicago at 11 and ended up at 1:30"
Pros: "Friendly flight attendants, good service."
Cons: "Entertainment system didnt work on the way to Mexico."
Pros: "Service"
Cons: "Charge for baggage"
Cons: "Was late 2 hours"
Pros: "That they got us there early. The crew was attentive and well dressed."
Cons: "Toilets were too small. Rows on this flight were to close together. Boarding very slow."
Pros: "Nothing I got charged for canceling my flight!!"
Cons: "I paid 242 dollars for my ticket and they charged my card 150 for canceling it!!! Will definitely not fly this airline ever again!"
Cons: "THE FOOd"
Cons: "thought your carry on luggage rules were more relaxed. however we ended up getting charged an extra $80 for 2 carry on bags that were overweight. never had an overweight restriction on a carry on before."
Pros: "nothing"
Cons: "2 1/2 hour wait in line to check in. then had to rush to gate to make it 10 minutes before take off. Charged us $50 for I am not sure what. Only had 2 carry on bags Had reserved earlier seats but was not honored. Sat in last row on plane next to bathrooms. I will never take this f....n airlines again. Rather pay more or be inconvenienced than deal with this incompetent, greedy so called airlines."
Cons: "1) we lined up to board on time, and then were told one crew member was late- 2 hour delay. 2) because several dozen aeromexica employees were on the flight and boarded first with tons of carry on luggage, all passenger carryons had to be checked, 3) upon arrival at ord at 1am, over 2 hour wait for luggage, with no explanation by staff"
Pros: "Good service"
Pros: "Was upgraded to 1st class, which made all the difference with respect to comfort, food, and service. All were top-notch."
Cons: "old plane, no amenities to make the flight pleasant."
Pros: "Easy, inexpensive flight from Chicago to Mexico City."
Pros: "Staff on board was friendly and professional"
Cons: "Check in counter was closed more than an hour before flight even though electronic tickets weren't working!"
Pros: "The smooth ride and the crew"
Cons: "Waiting for the luggage for so long even though I was flying class premier"
Pros: "The fact that we were served a snack."
Cons: "It took way too long to xheck in."
Pros: "That it took me to my destination"
Cons: "Aeromexico was mediocre with nothing I’d remember about. Food was pretty bad, service kind of rude. The planes were crammed and old. Entertaining also very outdated. The 5 hour layover in Mexico City added unnecessary stress to an already long trip from chicago to Buenos Aires."
Pros: "Punctuality fir boarding, service of crew"
Cons: "The over charge of the 2nd baggage"
Pros: "Flight was smooth"
Cons: "When I first bought the ticket two months ago they rescheduled my departure time. Then two days before my departure they rescheduled my departure time again then when I get to the airport the departure time went 3 hours behind."
Pros: "the worse airline"
Pros: "The flight was not packed and they serves lunch."
Pros: "Nothing it was a very bad experience"
Cons: "Nothing"
Pros: "Service is really good"
Cons: "Food"
Pros: "Checking in was fast and easy"
Cons: "Nothing"
Pros: "On time, courteous service, great movie selection in English and Spanish! Actually served a warm breakfast!"
Cons: "No other open cafes at gate in OHare."
Cons: "Re scheduled 3 different times and flight still arrived 1 hour late."
Cons: "The flight details by the Captain. Came on at the end of the flight"
Pros: "The space on the seats was ok."
Cons: "Food was terrible and not enough on this flight."
Pros: "Flight staff excellent"
Cons: "Seating sucked"
Pros: "I loved being able to watch movies and they also gave us a meal. The time on the flight flew by."
Cons: "There's was not anything I did not like"
Pros: "On time movies and crew was very nice smooth flight"

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