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Very nice attention, good confort at the airplanes

Poor the service of drinks during the intercontinental flights

Pessoal de bordo atencioso.

Achei o avião um pouco mal tratado: Um assento de banheiro quebrado, o mapa com a rota não estava funcionando, os suportes para copos de alguns assentos retirados. Interior do avião muito quente. O ar condicionado só foi ligado na hora da saída.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Clean, courteous and helpful

No in flight entertainment, but it was only a short flight

The cabin was extremely and uncomfortably warm and the air was so horribly dry that my nose started to hurt and my throat became so dry that I could not swallow. I will never fly Azul again.

Crowed but flight was ok

Overall it was ok

Friendly crew except one lady. Perhaps she was having a bad day.

Waiting for 4 hours in the plane before take off.

They made us check all of our carry ons because they were over 5kg despite the overhead bins being huge and able to carry 38kg per bin according to a sign in the bin. Each bin could fit approximately 2 bags so this just made no sense. Also, my seat light was broken and the cheese sandwich was inedible.

WIFI didn't work

Very pleasant service and people!

The aircraft were very clean.

I did not like that I was unable to select my seats online ahead of the flights.

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

Everything, it was the most satisfying experience. Thank you azul, dont change!!!

Everything was perfect. Flight was on time, staff was friendly, seats were comfortable, plane was very clean and presentable, flight included everything unlike other flights, free food, drinks, blanket with pillow, movies... Will fly again with Azul!

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.

Paid top dollar for crappy service. Won't fly delta again

No delays. Efficient service. Comfortable seats and able to sleep easily.

N/a

Based on the way that I wa treated, I am unable to find anything that I did like.

Unprofessional, lack of manners. Customer service for tap is awful.