Pros: "On time, courteous crew, small airport."
Cons: "I was very pleased. Maybe free refreshments."
Cons: "Offer snacks or drinks on board"
Pros: "I enjoyed the hole experience with Frontier"
Pros: "Seats are always extremely uncomfortable"
Cons: "Should have had better back up plan to get flight out even with weather issues. Should have had better communication as to status."
Cons: "Hour delay for an hour flight"
Pros: "Quick boarding. Crew was awesome."
Cons: "WiFi and in flight entertainment but I don’t see frontier changing that"
Pros: "Very good / inexpensive / clean /"
Pros: "On time"
Pros: "Travel was very easy. The flight was on time, plane was clean and staff was friendly."
Cons: "I’m very small and still felt a bit cramped— which has never happened to me on an airplane before. I did not purchase additional legroom, but would highly recommend it for anyone over ~5’2”, as standard seats felt significantly smaller than economy seats on AA/Delta/JetBlue/Southwest."
Pros: "New Airplane, Nice Staff, Clean bathroom"
Cons: "Plane was late - this happened on the first leg of my trip too. Hopefully you will work more on that. Will try another time and hope schedule is better. This was my first time using Frontier."
Cons: "No snacks"
Pros: "Everything was great except the long delays. We were suppose to leave at 206 but the flight kept getting delayed. I understand delays but it would have been nice if someone would have told us why. There was no one at the desk for a long time. But once we were on the plane and in the air everything was great."
Pros: "Smooth flight. Almost on time departure and arrived early."
Cons: "Seats are uncomfortable. Ok for short flight but I would not fly on any flight over 2 hours."
Pros: "I liked that they gave me accommodations for a hotel and a voucher for future ticket on their airline."
Cons: "We weren't aware of the cancellation until late at night so it was hard to find flights to get back. it was really important that I made it back on time because I'm a student in doctorate school and I ended up missing part of my classes the next day. i had to fly in to phl but my car was in ttn airport."
Pros: "I was stuffy and feeling poorly before the flight. My ear aches did not subside throughout the flight, and I was feeling awful. Courtney, our flight attendant was so helpful and honestly supportive. The whole crew tried to help me feel better and took great care of everyone. It could've been a terrible journey, but they had me laughing dispite my ears!"
Cons: "There were other passengers that were not respectful of the staff. I did not like them."
Cons: "The plane needs to be cleaned. There is dirt and grime around the windows, on the little tray infringed of the seat and my seat had crumbs on it."
Cons: "Charge for carry on"
Pros: "Nothing. Not even the refund compensated for the lost time and additional expenses incurred from Frontier"
Cons: "6 hour delay. Didn't board plane and still lost our bag"
Pros: "The saying is true .. you get what you pay for. Flight was delayed 6 hours, they offered us a 10 meal voucher. No one wanted to try and help those of us that were inconvenienced. The customer service was poor and the agents at the counters were extremely unprofessional. Flights were cheap but the hassle was not worth the savinga."
Cons: "Serving a little snack is a sign of welcoming the passengers. At least they could offerONLY water instead, but that was not free a well as other snacks. The baggage check-in is a bit overpriced considering that there is a flat rate of 25$ for either a large suitcase or a normal-sized carry-on. The 25$ is only when you check-in your luggage before your flight online. If you do it on site, it costs 40$."
Pros: "I liked the fact that it was a small airport and easy to navigate. The crew was friendly."
Cons: "I thought they charged too much upon checking in, baggage and seat cost too high."
Pros: "Boarding was very smooth. Seats are comfortable but very cramped. Tray tables are TINY. And there's is no screen what so ever. Bring your own entertainment and keep your expectations in check and you'll be fine. The prices make up for it all!!"
Pros: "Boarding was pretty smooth."
Cons: "Kayak should inform buyers that there are extra charges for unexpected things like choosing your seat, carry on bags, checked bags, all food, all drinks (no nuts, pretzels or coffee)"
Cons: "Flight Cancelled two days in a row"
Pros: "The flight and flight crew were great. Very comfortable seats and flight."
Cons: "Weather played a huge part in our flight down, as well as Air Traffic control down on Saturday. Flight delayed 4 hours. On the way home, not much better. Flight delayed 1 1/2 hours waiting for a pilot to get on the plane in order to catch a flight out of Trenton."
Cons: "Flight was cancelled. I was not notified until after I arrived at the airport. The only alternative they provided was flying to my destination 5 days later. Their phone line has a 2 hour wait so I am still waiting to find out if I have a refund for my flight. Not worth the cheap flight."
Cons: "found out the flight was canceled when showing up to the airport. Found myself in Raleigh in the evening with no place to stay and no backup flight available."
Cons: "Smooshed banana at my feet."
Pros: "Newer airplane."
Cons: "I felt anytime an employee spoke to me they were asking me for money. Money for bags, money for seat, money for a soda, etc. Frontier will now be my very last option."
Cons: "The seating was horrible. In their defense I'm 6 foot three 230 pounds. However, the seats were like rumble seat with a thin cushion on them that did not move."
Pros: "Great crew. Very friendly. -- Ontime boarding and good flight. - The flight back left and arrived earlier than scheduled. Exceptional treatment by the crew on the way back. They asked if I minded moving up front to an extended seat to allow to people to sit together. -- I got a more comfortable seat up front and the flight attendant kept thanking me for me flexible. -- Very appreciated to them"
Cons: "More up front knowledge about the true cost of the flight. -- Seat selection and carry on costs let to an an additional $82. -- $6 each way for selecting a preferred seat I can stomach, but not $35 for a carry on. -- Very disappointed in that"
Pros: "The overall flight experience was ok flight was very short and quick attendants were there to assist you if needed."
Cons: "First of all I missed my flight an arrived 40minutes before departure that I understand was my fault but I was charged 100 for a rebuy ticket there was no one there at the desk to assist you I waited 1hr before someone finally showed up to help me buy a new ticket. The airport in Trenton was so small and there is 15 people there and any one of them didn't help. Frontier airlines also charges your check in bag 40$ at the desk if you have more than one carry on say a small purse and a suitcase you will be charged 60$ before boarding unless you consolidate that into one. In my returning flight I was charged again for my check in bag this time 30$ ?????. Don't be fooled by the cheap ticket prices you'll end up paying double that just on the flight alone."
Cons: "you shouldn't have to pay for juice or soda and carry-on luggage."
Pros: "Friendly staff and on time!!"
Pros: "The ONLY thing I liked about this airline is the leg room on the plane."
Cons: "All other airlines carge $25 for the first checked bag and carry-on is free, naturally I assumed this for Frontier. Frontier, $30. Then you would think the employee checking me into my flight would have told me or warned me about a carry-on fee. I had to find out at the gate that Frontier charges up to $60 for all carry-ons. Now I know why the tickets are so cheap, but if you have any kind of luggage, you might be bettet off just paying what the other airlines are charging for airfare (might be cheaper, especially after Frontier's luggage fees)."
Pros: "The crew were all nice."
Cons: "The seats were the most uncomfortable thing ever. They are hard plastic with a thin pleather lining and don't recline. I could not get anything close to comfortable the whole flight. The "tray tables" are so tiny, they could never hold anything remotely close to the size of a tray. You can't even have a cup of coffee on it and rest your book or tablet next to it. They don't serve so much as a free cup of coffee. And we each had to pay $30 for our carry-on, which pretty much wiped out the savings of a Frontier flight. Our checked bag arrived about an hour and 15 minutes after we landed. The experience was just awful overall. It's just not worth the lower price, believe me."
Pros: "Was the cheapest flights I could find"
Cons: "Unfriendly staff, flights were delayed for no apparent reason and they charge you for carry on some. Charged me $9 to pick a regular seat. Fly Frontier if you must."
Pros: "The staff on the flight were very friendly"
Cons: "The takeoff time for the flight seemed to be delayed by people trying to fight over overhead carryon space. There isn't much the airline could do. I spoke with customer service on the phone multiple times on the flight regarding various issues. They were able to help on about half of them. Response time was extremely long and trying to get a hold of someone was nearly impossible (When through a bunch of prompts to discuss issues with a computer instead of a real person. Yes I tried pressing "0" every chance I could to be redirected)"
Pros: "On time and conveniec"
Cons: "Great airport experience! Everything on time"
Pros: "Generally the experience was comparable to most flights except that the airline/plain is very stripped down. The seats don't recline, no n flight movies, music, or free drink service."
Cons: "Boarding started 15 minutes late and ended 5 minutes early. They literally announced that boarding would close in 2 minutes 3 minutes after it started. we had to run across the airport to make it on time."
Cons: "Charges for seats and baggage."
Cons: "The 4hr delay that wasn't told until post check in. I was forced to rent a car and made it faster than the plane."
Pros: "Arriving safely in Denver."
Cons: "This was a four hour flight preceded by a four hour and ten minute delay. I feel that the crew could have been a bit more accommodating when people had to use the restroom. Although the fasten seatbelt light was on for most of the flight, I feel as though the flight attendants could have escorted individuals safely to the restrooms. Also, the seats do not recline which made it pretty uncomfortable."
Pros: "This was my return flight and first time on Frontier, it was an effortless flight coming and going, staff were very nice and I will definitely be a frequent flyer on Frontier Airlines."
Cons: "There was nothing I didn't like the plane was clean and the staff were courteous."
Pros: "The crew was EXCELLENT! The flight AWESOME!"
Cons: "Had to pay for carry-on and soda."
Pros: "It was nonstop and I got an isle seat going."
Cons: "The seats were hard and you couldn't lean back to sleep on red eye flight."
Cons: "Had to pay for snacks so I did not get any."