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Pros: "Not much"
Cons: "Everything"

Pros: "Great"

Pros: "Just horrible"
Cons: "Worst business class ever! The seats were horrible, 2 seats together, no privacy, no lie flat seats, the window seat person has to wkke up the aisle seat person to cross his seat to go to the bathroom. The air hostesse and the plane crea cordoned of 9 seats in the middle with curtains for themselve"

Cons: "Flight delays"

Pros: "8 horas de atrasó en la salida del vuelo la comida solo con picante sin otras opciones"
Cons: "la amabilidad del personal a bordo"

Pros: "Ok."

Pros: "It was in time. No issues with luggages"
Cons: "I paid extra for seat reservation but they gave me just random seat not the one I picked."

Cons: "At the Chicago airport I have to plead for the seats together for my parents and after realizing that my mother had a broken arm ,they finally gave one. This situation became worst when the Air India Airline didn't provided wheel chair assistance to my parents at the destination airport in New Delhi. We had requested it way earlier with our Itinerary. This is one of the worst flight to book. If you are taking this feedback try to work on this and make other customers aware that beware of booking your flights with Air India when you need wheel chair assistance."

Pros: "Food Crew Service"
Cons: "During the time of boating there were two people who were randomly checking the passengers and having them weigh their cabin baggage and carryon bags. In my case I had some extra weight in my bags since I was carrying my work laptop and personal laptop with me. They didn't let me board until I talk to Manager. I wanted to file a complaint regarding it. Both my checking bags had less then 23Kg. No one at the checking told me to weigh my carryon bags. If they would have told me at that time I could have transferred my stuff. This was first and last time I was flying from Air India. I will tell all my friends and family members not to fly with Air India. TV monitor was not working in my whole flight. Even the next seat passenger had the same issues. My seat no was 37D Hope these issues will be resolved for future customers. Pradeep Bhatia"

Pros: "Nothing"
Cons: "Delayed several times Overbooked Lavatories not working"

Pros: "Business Class"

Cons: "Entertainment system did not work at all during this 14 hr flight"

Pros: "Air India is the best. Highly recommend it"

Pros: "The price and that it was a direct flight"
Cons: "Video didn’t work and there was no entertainment"

Cons: "Not many movies available. The plane was old and the wear and tear was visible. There was loose connection between the headset and its input point."

Pros: "In flight service was simply outstanding. The crew was ever ready to assist and always smiling."
Cons: "Check in procedure was extremely slow and the person seemed rather cold. No special checked baggage allowance for First Class passenger. BA allows 3 bags. Would have been nice to see some leniency or formal change in their baggage policy."

Pros: "The staff was amazing. They accommodated every request without hesitation."
Cons: "Lack of newer movie choice"

Pros: "None"
Cons: "Crew folks are like bus conductors, bad food, screens dont work, seats not clean, junk in front pouches."

Pros: "Excellent. Indian food and entertainment"
Cons: "Plane was old"

Cons: "Entertainment was not working in my seat(19F). May be Air India has to change their menu.."

Cons: "Customer service"

Pros: "Check in was easy and smooth. Flights on time."
Cons: "Seating allotment should consider family and kid requirements of passengers"

Pros: "Food, service and non stop flight"
Cons: "decore needed a upkeep, arm rests were broken on both sides, passenger next to me his entertainment system was broken."

Cons: "Entertainment was not working. Seat tray tables were broken. Seat smoothness was very worst"

Pros: "Time saver"
Cons: "Smelly inside and poor and out dated equipment"

Pros: "Great service and food"

Cons: "Seats were broken. Head lights were not working. Tv and its remote were not working. Cold food."

Pros: "Unfortunately the tvs were down for the whole flights. When i reported they did not fixed till the end of flight."

Pros: "Nice"

Cons: "Poor customer service, non working entertainment systems, no one care when complained."

Cons: "Entertainment system did not work duration of the flight. Uncomfortable seats, confusing instructions for deplaning. Will travel Sir India only if I have no other option"

Pros: "Very pour quality amenities, horrible food quality even for Indian taste. Most of the screens don't work, seat cushions very bad shape and untidy. Air hostess are useless, no body knows where they are most of the time. Only Reason We chose air India was due to convenient timings."
Cons: "As v mentioned above"

Pros: "Nothing"
Cons: "The flight was delayed, no proper support or updates were given. The flight tracking page of air India is not updated real time."

Cons: "Very poorly managed boarding process after 7 hour delay. The business class seats were outdated and very poor inflight entertainment. On the positive side the crew were nice and hospitable."

Pros: "Timing"

Pros: "Great seat comfort."

Pros: "Good service"
Cons: "Good snack provided"

Pros: "leg room, on time take off and landing"
Cons: "limited entertainment choices"

Pros: "Nice stewards, very helpful to us as we had a baby"
Cons: "Yucky bathrooms Check in staff very rude Airplane seats uncomfortable Airplane very old Entertainment onboard is terrible"

Pros: "Overal Good"
Cons: "Food quality is not upto international standards If you wan to competete, the only thing that will put you down is the Food QA"

Pros: "Crew attentiveness, boarding in transit and food were exceptional, and first class!"
Cons: "The comfort of the Air India first class seats was not first class and may benefit from an additional mattress because I think the seats have been worn out too much."

Pros: "On time, convenient"
Cons: "The ticket with no seat assignment and was seated in children's isle that did not have TV entertainment, that's cruelty for a 16 hour flight!!"

Cons: "Flight was delayed by 3hrs, not much details given prior. No entertainment available for the entire flight as it was not working. Toilet papers had been exhausted by the end of the flight.No announcement regarding connecting flight on landing."

Pros: "Food was good"
Cons: "The air hostess was rude to the elderly passenger who might not have ever flew and in the other airlines the crew members are really very helpful, they give a smile all the time and give special attention to the elderly, this was missing in this flight."

Pros: "nothing."
Cons: "they use older aircraft. nothing works, the entertainment center, the touch screen don't work at all, if you want to look at the map, none of your neighbor passenger's screen is working, or you want to listen or watch something you will never get it, looks like only 30% of the economy class touch screen/entertainment center works. the food sucks. crew only serves food and do nothing more for passengers. most of the time they dont have non veg, they dont even ask for veg or non veg, they will give you what they have. they don't serve drinks, you have to get up and go to the crew to get drinks. once they serve food, they go back to their hole. they wont come to check the needs of the passenger - water or other drinks. you have to go and get it yourself. horrible horrible experience in a long haul flight of 16 hours."

Pros: "food"
Cons: "none"

Cons: "Entertainment services not working. Very disappointed"

Pros: "Service is excellent, schedule is perfect for us"
Cons: "The audio for my seat didn't work"

Pros: "The allotted seats asper web check was changed because of TV was not functioning..Same problem in new seat also."