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Pros: "Nothing. Expensive fare, plus check up luggage charge and the food was chips and water or soda"
Cons: "Same as above"

Cons: "I could not recline the seat, and also the table was broken. The plane took off very late from schedule."

Cons: "A complimentary lunch meal should be served."

Pros: "Everything"

Pros: "fast and nice"

Pros: "No delay"
Cons: "There are nothing I do not like."

Pros: "all around great"
Cons: "no problems"

Pros: "I liked that I was somewhat accommodated."
Cons: "I didn't like that I had to pay for a seat that I did not want because there was a mix up"

Pros: "Free food."
Cons: "Wrong sandwich. Soggy sandwich. Sound was scratchy. Movies need closed caption option."

Pros: "Good"
Cons: "N/a"

Cons: "Xx"

Pros: "Not much. No room"
Cons: "C above"

Pros: "Communication, space"

Pros: "Always pleased with JetBlue"

Cons: "Delay 2 hrs"

Cons: "It was too cold inside."

Pros: "Had a row to myself"
Cons: "Waiting for gate when we arrived"

Cons: "There is always some kind of delay with this company. The very worse."

Pros: "Customer service and seat space."
Cons: "Food could have been better"

Cons: "Bad AC"

Pros: "Everything on time."
Cons: "The seat in hard."

Pros: "Service, spaceous, fly-fi actually works!"

Pros: "It was easy boarding! Attendants were nice and efficient. Made excellent time by arriving early. Flew round trip. Departing CHS late but arriving early at JFK. I will definitely fly JetBlue again"

Pros: "Everything"
Cons: "My trip info wasn't working after a reset."

Pros: "The wonderful hospitality"
Cons: "There isn't much i didn't like"

Pros: "Service perfect"

Cons: "The boarding process could've been a lot better. Couldn't even hear the announcements they were making and they had us waiting outside to board the plane for close to 10mins. What if it had been raining? Too chaotic."

Pros: "So comfortable"
Cons: "The food on board could be better"

Cons: "They information re the baggage was incorrect"

Pros: "EVERY THING"
Cons: "N/A"

Pros: "I Enjoy Every Moment In Puerto Rico La Parguera En El Pueblo De Lajas , La Guancha En Ponce, Playa Crashboard En Aguadilla, El Faro En Rincon ,Playa Jobos En Isabela,Balneario De Boquerón En Cabo Rojo Me Encantan Las Playas El Agua Es Tan Clara Y La Arena Blanca ,Las Gente Es Muy Servicial."
Cons: "No Tener Más Días Para Seguir Disfrutando. I Love My Island Is Beatiful."

Pros: "Mediocre"
Cons: "Nothing"

Pros: "Jetblue left on time from JFK"

Pros: "I liked the spacious seating of course"
Cons: "I was disappointed in the boarding, I traveled with my young daughter and infant son and when they announced those who require additional time, handicap assistance,etc I proceeded to board then all these other folks also jumped up skipping me and my children when it was not their turn. And the gate people allowed them to do so I had to be the one to say excuse me we were here 1st. On top of that when we landed back in NY I heard my stroller get tossed and discovered when I got home it was broke. So upset!!!"

Pros: "Everything."

Cons: "They didn't have any Eat Up meals."

Pros: "Also on time."

Pros: "good"

Pros: "Plane was painfully cold"
Cons: "The cold. Ordinarily I think that JetBlue is marvelous Adrian"

Pros: "Good customer service and friendly"
Cons: "It was all good!"

Cons: "Seat didn't recline as well"

Pros: "landing"
Cons: "late departure"

Pros: "The apple juice"
Cons: "They messed up ticketing, gave me incorrect boarding pass and couldn't fix it in time for me to get back on the plane."

Pros: "Smooth"
Cons: "I can't find anything I would change. Maybe a foot massage would have been nice. I got to my destination alive and on time. Thank you JB!"

Pros: "Pleasant flights attendants, on-time arrival, good quality for-purchase food and drinks."

Pros: "JetBlue was great. The customers at the gate on the other had were awful and rude."

Pros: "everything is fine, I felt safe all the way. Good job."
Cons: "Nothing."

Pros: "Arrival on time Many meals provided Clean plane"

Pros: "Everything was good"

Pros: "Quick flight. Friendly pilot"
Cons: "Perfect flight!"

Cons: "Boarded half hour late. No explanation. Pretty standard on Cape Air these days"

Pros: "The pilot was amazing"

Pros: "Clean plane"
Cons: "Seat is not comfortable. It is too hard. My muscles fell asleep"

Pros: "Crew."
Cons: "Terminal."

Pros: "Amazing view"
Cons: "Warning about what to take from carry-on, since it wasn't available during flight"

Pros: "Professional Crew and Staff"
Cons: "Newer planes"

Pros: "Pilot did a great job, flight was as smooth as glass for the 7 of us passengers!"

Cons: "Bumpy ride. Blame it on the wind."

Cons: "One minute into the Flight the Outside Wing Compartment Came unlatched and the Door To it was open about 9” enough that I was watching my Briefcase come close to flying off the plane. Passenger notified the Pilot and they Returned to STL to inspect the Compartment Latch."

Pros: "Fun flight to the cape. Awesome pilot"

Pros: "Easy going nice"

Pros: "Quick flight. Excellent service."
Cons: "None."

Pros: "Considering I was a bit scared flying on a small plane my pilot was excellent. I enjoyed this flight so much. It was spectacular!"

Pros: "Got to sit next to the pilot!"
Cons: "Nothing, it was an absolutely breath taking flight!!"

Cons: "Connection booked too close. Missed flight, new flight delayed. Kayak booking does not leave enough time to transfer."

Pros: "Good people quick flight"
Cons: "I'm a big guy and it's a really small plane."

Pros: "Being the co-pilot"

Pros: "Crew was pilot and helpful in explaining the situation to me."
Cons: "Got bumped from a flight to make way for a pilot in training. The fact that this happened on christmas eve made it even worse. Had to wait until boarding to find out that was being bumped and was told I shouldn't have been allowed to check in."

Pros: "Friendly service, helpful, comfortable flight for a small plane. Good pilot, very professional."
Cons: "My only complaint is when we landed in WestChester we deplaned and had to stand in the -5F wind-chill for a good 10-15 minutes while they unloaded our bags. I don't know why they couldn't have taken us inside to wait."

Pros: "small plane soft landing"
Cons: "pilote acts like army general single pilote only air vent poor in plane"

Cons: "I asked the ground crew for a box that I had checked and was told that it would be forwarded to my next flight. It wasn't. Now cape air is telling me the only way I can get it back is to fly to San Juan and pick it up."

Pros: "The ease of changing flights."
Cons: "Of the three women at the gate one was rude to everyone. The two others seemed ditzy and clueless. The announcements they made were incomprehensible to many in the passenger audience. There was substantial eye-rolling."

Pros: "You see there was a terrible storm that closed the EIS Beef Island Airport. But because I booked through ya'll I was totally screwed. The individual Airlines are not permitted to rebook my ticket because you are a third party carrier. and You would not rebook because the airline could not change the flight status on the first plane from Mayaguez to San Juan - that flight was not cancelled due to the closure but because I would be stuck in San Juan for possibly 2 days with no money and no where to sleep, well you get the point. So InterCaribbean and Cape Air came to the rescue and after a 4-5 hour ordeal and having to travel to Mayaguez airport I am now rebooked."
Cons: "Y'all and will never ever ever book through a third party again."

Pros: "Friendly & informative pilot, smooth efficient ground crew: they didn't bang up my vintage Levi's back pack..."
Cons: "No complaints...A+"

Pros: "Flying over the traffic heading to Hyannis where you take the ferry to Hyannis. Experienced pilot who told us the stewardess would be passing out food after we were airborne. Good sense of humor in a 9 passenger plane."

Pros: "I love the small planes and the overall friendliness of the pilot and the other employees - reservationists, ground crew, and others in the terminal. Once I landed in Nantucket, I had a 1 1/2 hour layover to Hyannis. When I went to check in with the reservationist, she asked if I wanted to get to Hyannis faster or if I had business on the island. I said I would like to get to Hyannis as quickly as I could, so she put me on the next flight which left within 15 minutes. After a long flight from LA to Boston, then to Nantucket, and then to Hyannis, it was nice to get home earlier than expected. I live on the Cape, and I love that I can fly into Hyannis. Then I only have a 25 minute ride home."
Cons: "No complaints"

Pros: "Flights across the east coast were delayed, luckily ours was only 15min late to take off."

Cons: "My flight from Rutland to Boston was unexpectedly cancelled with very little notice. I could not reschedule my trip because I needed to catch a separate flight from Boston. My alternative was to drive there and stay the night in a hotel, which was expensive and frustrating. I will be calling for a refund."

Pros: "It is always a pleasure to fly with Cape Air. The staff especially in Owls Head are phenomenally nice and helpful."

Pros: "The pilots were really friendly, the plane was comfortable, and the trip was short. Nice take off and landing. Very smooth."
Cons: "The lady behind me kept showing my seat around and pulling on my hair. Apparently she didn't have enough room or something because it lasted the whole 45 minutes. We hit some turbulence which was pretty rough but not terrible. would have been nice to have arm rests. Also boarding and take off was late and which made me late to my appointments."

Cons: "Convenience"

Pros: "Great pilots Flies where other airlines don't Quick check in"
Cons: "Booked a 8:30 AM flight VQS->SJU. At 10AM the night before received an email stating the flight "may have been cancelled." Called cape air, they confirmed cancellation but couldn't rebook me on another flight; went on their website and paid for another flight (10:04). The next morning for way of explanation told that "the plane broke." Got to the airport, initially the replacement flight was delayed till 10:30, then at 11:00 we were told that flight was also cancelled. Since we did not have a connecting flight we were placed at the end of the line. They did get us out later in the day, although i suppose because we were just squeezed in I was sitting in the back where I had to sit cross-legged as i only had about 4 inches of legroom. So 2 cancellations and poor communications on a round trip ticket = mediocre review. If I don't get my money back on the first flight I'll revise this to 1/5."

Pros: "They plain didn't crash although it sounded like that was likely when we were taking off."
Cons: "The lack of ear protection to cancel out some of the loudness of the small aircraft would have been REALLY nice."

Pros: "All aspects of the flight were smooth on a nice day and I really enjoyed flying at 7k feet. A lot of people don't like flying in small planes but I do. There is no bathroom, food or entertainment available and all of your bags go into cargo. I was the only passenger so it felt like a chartered trip. Arrived about 5 minutes early."

Pros: "It was a smooth ride. Best flight I haven't had in a long time"

Cons: "taking off almost an hour late for a 20-minute flight. poor planning re weight restrictions so that luggage for several passengers had to be put on a future flight. no information given re delay."

Pros: "It's great having the convenience of these flights."
Cons: "People know there is a security process to go through. Make it clear what you need in advance. There is no need to be rude in any way."

Pros: "But it came on the next flight to Rutland and was delivered to my house that evening."

Cons: "Due to weight issue we made it safely to Cuelbra but our bags did not. Hopefully they arrive today or we will be going 2 days without them. No fun"

Pros: "I'd probably pay for this flight as just an entertaining ride from above to see Puerto Rico."

Pros: "Good, efficient flight to Bar Harbor from Boston!"

Pros: "Great pilot!"

Pros: "There was no food or entertainment so you should include a column in the survey that reads: N/A Otherwise excellent pilot!"

Cons: "It was a rain night fly.... but that is no ones' fault"

Pros: "Great. But you have to not be scared of small planes. The plane only seats 8 people. You can high five the pilot."
Cons: "Very small. I'm 6'4" very tight fit"

Cons: "AIRPORT SHUT DOWN TO EARLY AND NO AVAILABLE CAR RENTAL WITH DEBIT CARD. I BECAME STUCK WITH USING TAXI CAB."

Pros: "Great flight Albany to BOS. Cessna turbo prop. Super flight crew. Sure beats driving to Boston."

Pros: "*No security (skip TSA) *Private, intimate experience with just 6 other passengers (but without the luxury of a charter since the tiny plane has no amenities, entertainment, food, or even water)"
Cons: "*UNSAFE -- you better hope your pilot doesn't have a heart attack or seizure or even arm cramp mid-air as the shaky, ratchety little 8-seater doesn't have a second pilot. Airline unconcerned w/liability. *Pilot (Captain Darryl) was a jerk, which the ground crew warned us about - unlike Air Sunshine and Seaborne (which we flew to other islands during the same trip), he didn't allow you to take pictures w/your phone in airplane mode. *Price was much costlier than Seaborne and Air Sunshine flights; when I learned of competitors and tried to switch, no cancellation (even within a day of booking). *Customer service almost impossible to reach; long hold times, limited hours. *They commit consumer fraud by charging for carry-on luggage in addition to checked baggage without ever disclosing that prior to the flight (and the normal airline baggage policy doesn't apply). *With much better and cheaper options, NEVER fly this airline for your own safety, cost consciousness, and well-being."

Pros: "Old plane but great crew and smooth landing"