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Cons: "Absolutely perfect from departure to arrival. Our first time flying jet blue and it was incredible"

Pros: "Unlimited snacks, comfortable roomy seats, refreshing looking cabin, family boarding"
Cons: "On time flight"

Cons: "I forgot my earbuds and there were no complimentary headsets available"

Pros: "Love the live TV, unlimited drinks and snacks and ultra courteous flight attendants."
Cons: "That we were delayed by 90 mins."

Pros: "Nothing"
Cons: "Delayed"

Cons: "Nothing"

Pros: "Did not board that flight... I received emails throughout the day of departure time changes and the last email indicated that they had changed the departure time 33 minutes earlier. I was already en route for the flight when I received the email . When I got there they refused to let us boar stating that we were late!!! The attendants were very rude and not at all helpful! Instead they booked a flight for me the next day at a very early time! I lost out time and money! I had booked a hotel. I will never book any flights with Jet Blue ever again."
Cons: "Nothing"

Pros: "Flight attendant was exceptional!!!"

Pros: "It wasn’t terrible. It was average."
Cons: "My television was broken. The seats were smaller than I imagined seeing that it was “even more space”. You would think that the seats would be just a little bigger especially to accommodate someone with some extra package (weight)."

Pros: "Movies"
Cons: "The crew would refuse to allow me to sit in an exit row seat. There was NO ONE sitting in any of the exit row seats behind me. They said I had to pay for the seat. One said $40 and another said $50. The plane departed and most of the exit rows were not taken. JetBlue still refused to allow me to sit in one. I am 6’4” and have a bad knee. Very upset and will not fly again with JetBlue."

Pros: "Lost my luggage and were not helpful and if was my sisters wedding"

Pros: "Leg room was good, comfortable."
Cons: "A 4 hour delay with no explanation as to why. Also don't like that you don't give earbugs for the entertainment."

Pros: "The hospitality of the staff"
Cons: "No complaints"

Pros: "Quick boarding, on-time departure, early arrival, outstanding staff, and loved being able to watch a variety of channels during the flight!!!"

Pros: "the flight was 3 hours late, but I appreciate the $75 credit you offered!"
Cons: "my screen wasn't working, but the flight attendant moved me to a new seat when I asked"

Cons: "My flight was canceled due to weather conditions. I made a request for a refund and never received a reply."

Pros: "Everything ran smoothly"

Pros: "Flight was steady, entertainment was great, and it was comfortable."
Cons: "N/A"

Pros: "Weather and atmosphere in Orlando!"

Pros: "Crew was very personable and friendly- made the flight very enjoyable!"

Pros: "The sweet blues chips yummy"
Cons: "Tv was broke and it should be included"

Pros: "I liked the kind employees and snacks on the plane."
Cons: "The 2 hr delay"

Pros: "So much delays. 3 hour delay should entitle us with satisfactional offers."
Cons: "I was exhausted due to 3 hour delay."

Cons: "None of the TVs worked on the flight. The boarding crew in the terminal was rude and very short with everyone. i had to go up multiple times to ask about my seating assignment and was ignored and then waved away multiple times. And then as boarding began I was given a seat saying they "thought i was on standby" but i never was. i was given a seat in the last row with two other people who had infants on their laps so it was a very tight fit."

Cons: "I had a great flight! No complaints! I didn’t use I flight entertainment, so I can’t recommend either way. The food was good, but I did purchase it. Hence the 4 stars."

Pros: "The ticket agent was extremely courteous and helpful. She did her best to get our party of six seats near one another. She even came and found me several minutes after I left her station to hand deliver boarding passes to me."
Cons: "The on-line checkin process was miserable. I spent over an hour and a half attempting to checkin. I received numerous "invalid document" errors. I was unable to check in all members of my party at the same time. I was unable to check in any of the minors in my party due to the fact that I could not check in more than one person at a time."

Cons: "I brought my carry on and wanted to put it up in the overhead bin and the steward told me it was too big. It was under the measurements listed but with the wheels he said it stuck out too far. I asked him to turn it sideways which he did and it fit but he insisted it be put in baggage claim even though the plane was half full and there was plenty of room. I don’t mind as long as I don’t find out later I was charged $25."

Cons: "Jet Blue didn’t transfer my baggage to the company which I would fly with after, and if the office didn’t call me I would have my luggage lost. Not to mention that I had to stay caring it around the airport for 13 hours, until the time of my next flight."

Cons: "Los televisores de nuestra fila no funcionaban y al llegar el vuelo tuvimos que esperar 40 minutos para poder salir del avión."

Pros: "Nothing.... we had to book another airline to get us home as We were bumped from our flight a few weeks before we traveled."
Cons: "The airline canceled our flight and rebooked us for a late afternoon flight the next day. We had to book a return flight with another airline because there were no hotel vacancies in San Juan, due to the recent hurricane..... Didn’t even get a refund, just a credit with the airline, which they put a time limit on - one year from the original date."

Pros: "Crew"
Cons: "My husband & I were in Row 5 & in last boarding group. When we got to our seats, all of the overhead bins were filled all the way back to Row 8. So, we put our suitcases up there. When we landed, we had to wait for everyone to get off the plane to be able to go back to those bins. And someone had already exited the plane with my husband’s suitcase. Their suitcase was left. We spent an hour with Suitcase Services, but could not find out who took my husband’s suitcase. (No ID inside theirs) I recommend that you board lower numbered rows first so that people in the back rows don’t take the front bins!"

Pros: "Great trip on time would book on jet blue again"

Cons: "Nothing"

Pros: "Free Wi-Fi"

Pros: "Nice plane. Could have used a plug."
Cons: "The food was ok. But worse than the food I had on the way to the us. I didn't get all of my boarding passes in NYC so I had to go get them in Orlando which ment changing airport terminal to get to the LAtam desk and back doing 1 hour and a half of TSA security check..."

Pros: "It was a quite comfortable flight on the way back to Orlando."
Cons: "There was nothing I did not like"

Cons: "The flight was delayed which was going to make me late for my next two connecting flights. They sent me on an airline that had me show up at my destination 36 hours later. Wasted money on my hotel room and activities I had paid for for the first day. Even though I had spoken extensively to the lady helping me about my luggage, it took my bag 5 days to get to me. So instead of enjoying my vacation I was having to spend time in the mall in a foreign country trying to find clothes for each occasion. It also cost a lot of money to repurchase all of these items. I will never support this airline again."

Pros: "Incredible flexibility to move us to a different plane and get us on our way quickly"

Pros: "Loved the snacks, the space in economy was adequate and the crew was friendly"
Cons: "I would have liked to have some options of free movies, could have been older movies but still some movies. It was early in the morning and there was nothing good on tv and I didn't really want to pay 5$ for one of the featured films"

Pros: "Your employees are happy."

Pros: "Excellent legroom in economy. Free wifi."
Cons: "No charging for electronic devices"

Pros: "Excellent overall service."

Pros: "Very nice flight I will use JetBlue again"

Cons: "Late by over 5 hrs"

Pros: "Easy boarding, ability to download boarding pass via app, FREE WiFi and snacks No issues or complaints. Will definitely fly again!!"

Pros: "Nice Crew"
Cons: "Ran a little late (30 minutes)"

Cons: "It was the worst day in my life. Delay and almost canceled"

Pros: "The flight was about 1/3 full, so it was very quick to board and very quiet. The limited free in-air WiFi was a nice bonus."

Pros: "None"
Cons: "Airport problems, JFK is the worst airport I ever transfer at. Lack of signage for transfer passengers, it made me so confused for not knowing where should I go for my connecting flight. Long walk in between terminals even taking AirTrain. JetBlue problems, ground staff are not helpful at all. No separate line for transferring guest, long line for everything. Got separate seats at check in counter, but realized the flight is not full and my husband and I both had nobody sit next to us, really don't know why they assigned separate seats for us."

Pros: "Clean plane"
Cons: "Seat is not comfortable. It is too hard. My muscles fell asleep"

Pros: "Amazing view"
Cons: "Warning about what to take from carry-on, since it wasn't available during flight"

Pros: "Chance to see the coast and internal from above"

Pros: "Professional Crew and Staff"
Cons: "Newer planes"

Pros: "Pilot did a great job, flight was as smooth as glass for the 7 of us passengers!"

Pros: "Super nice!"

Pros: "Such a small plane didn’t expect the seats to recline. Liked the view but Boy is it warm onboard"
Cons: "Not much you can change on a puddle jumper"

Pros: "Fun flight to the cape. Awesome pilot"

Pros: "I flew in from Houston, TX to visit family in Sharon, VT. The closest major airports are Boston and Manchester and both are several hours away. For a few extra bucks, I can fly to Lebanon, NH thanks to Cape Air and save my family members hours and hours of driving. Very convenient. The Cape Air staff and pilots are always super friendly!"
Cons: "The plane can be kind of loud; it is certainly a good idea to pack hearing protection."

Pros: "Flight from Havre to Billings was fine, from check in through security and to the flight. Smoke from CA, OR, NV fires really limited the view, but CapeAir did fine with their service"
Cons: "Seats are a little small, but that is to be expected in such a small plane. Other than that, the flight was great."

Pros: "All except TSA check"
Cons: "TSA check for domestic flys"

Cons: "Connection booked too close. Missed flight, new flight delayed. Kayak booking does not leave enough time to transfer."

Pros: "Friendliest flight crew, airport attendants and security agents anywhere."

Pros: "Good people quick flight"
Cons: "I'm a big guy and it's a really small plane."

Pros: "Got a shuttle from the plane to my terminal at STL. Very convenient."
Cons: "Rather loud, but I don’t think there was much the airline could do about that. Maybe earplugs."

Pros: "Flight on time. Nice smooth ride. Very friendly pilot."

Pros: "Crew was pilot and helpful in explaining the situation to me."
Cons: "Got bumped from a flight to make way for a pilot in training. The fact that this happened on christmas eve made it even worse. Had to wait until boarding to find out that was being bumped and was told I shouldn't have been allowed to check in."

Pros: "The View was spectacular. The plane was a little bit too smelly."
Cons: "The View was beautiful"

Cons: "I asked the ground crew for a box that I had checked and was told that it would be forwarded to my next flight. It wasn't. Now cape air is telling me the only way I can get it back is to fly to San Juan and pick it up."

Cons: "We were left waiting after the flight we were booked on took off full. Had to wait another 45min to have a private flight with no copilot."

Pros: "Friendly & informative pilot, smooth efficient ground crew: they didn't bang up my vintage Levi's back pack..."
Cons: "No complaints...A+"

Pros: "Hate crew diligently kept me informed of my bag connecting from my 45 minute late "on time" united flight."

Pros: "Still Stuck in Nantucket. Cape Air cancelled my flight and then didn't put me in another. I'm still stuck in Nantucket."

Pros: "The flight itself was nice"
Cons: "Being delayed and the process of dealing with the delays was a real headache"

Pros: "I sat in the copilot seat since plane was so small."
Cons: "Delayed so I missed my connection in Boston. I ran to catch it but the door was closed and they wouldn't let me on, even though plan was still sitting at the gate. I had 8 min to spare."

Pros: "Ride was smooth."
Cons: "No information nor staff at counter, so one was uncertain when flight would depart."

Pros: "Flying over the traffic heading to Hyannis where you take the ferry to Hyannis. Experienced pilot who told us the stewardess would be passing out food after we were airborne. Good sense of humor in a 9 passenger plane."

Pros: "Got me to Boston, eventually, safely. Nice view from low altitude. Plane provides for an intimate experience with pilot and fellow passengers"
Cons: "2.5 hour delay with no information or confusing information about departure prospects."

Pros: "Easy, painless and on time!"
Cons: "Everything was great!"

Pros: "Flights across the east coast were delayed, luckily ours was only 15min late to take off."

Cons: "Landing crew in Boston was rude, bossy, and repetitively sciolding, just because I touched the door of the plane. No instructions nor to or warnings were posted, but he kept harassing me and the other passengers.about "our safety"."

Pros: "The flight itself was good, pilot was nice, I got to sit in the copilot's seat which was fun."
Cons: "At the Nantucket airport, they don't let you through security until your flight is called. I heard mine called and went up but the woman at the desk said she hadn't heard it so wouldn't let me through. Ten minutes later, I'm being paged over the intercom. Again, I wasn't let through until I tracked down someone from the airline. By the time I finally got through, my flight had gone and I needed to be rebooked. Incredibly frustrating as the intercom is the only way to know what's going on with your flight, so I couldn't look at a board or anything to know the status."

Cons: "My flight from Rutland to Boston was unexpectedly cancelled with very little notice. I could not reschedule my trip because I needed to catch a separate flight from Boston. My alternative was to drive there and stay the night in a hotel, which was expensive and frustrating. I will be calling for a refund."

Pros: "It is always a pleasure to fly with Cape Air. The staff especially in Owls Head are phenomenally nice and helpful."

Pros: "It was a brief, smooth, enjoyable flight."
Cons: "My checked suitcase weighing <30lbs. was not put on the plane because of a weight constraint (combined weight of passengers and their luggage). I collected my suitcase from the airport the next day. Of course, airplane safety is a must, but I saw others dealing with their luggage also having been "bumped". Traveling this way is unreliable and, for me, less than satisfactory."

Pros: "The pilots were really friendly, the plane was comfortable, and the trip was short. Nice take off and landing. Very smooth."
Cons: "The lady behind me kept showing my seat around and pulling on my hair. Apparently she didn't have enough room or something because it lasted the whole 45 minutes. We hit some turbulence which was pretty rough but not terrible. would have been nice to have arm rests. Also boarding and take off was late and which made me late to my appointments."

Cons: "Convenience"

Pros: "Great timing"

Pros: "They plain didn't crash although it sounded like that was likely when we were taking off."
Cons: "The lack of ear protection to cancel out some of the loudness of the small aircraft would have been REALLY nice."

Pros: "Everything! Staff, captain, plane, efficiency, intimacy of the small plane. I don't love flying - it's a means to an end. But, this flight was fun. No food, but it was a 30 minute flight, so no refreshment needed."

Pros: "All aspects of the flight were smooth on a nice day and I really enjoyed flying at 7k feet. A lot of people don't like flying in small planes but I do. There is no bathroom, food or entertainment available and all of your bags go into cargo. I was the only passenger so it felt like a chartered trip. Arrived about 5 minutes early."

Pros: "Great service and quick flight from Lebanon to White Plains. Super convenient and the crew was very friendly."

Cons: "The flight was delayed for over an hour. Nothing was said by anyone at cape air until i asked the attendant at the desk, which led to an announcement being made 45 mins into delay."

Cons: "Booked with Cape Air a month before our trip to Bimini. We had quite a few reasonable trip options but decided the float plane would be fun. One week before our departure Cape Air cancels the tickets. No explanation, no rebooking, just a "I'm sorry, too bad, go find something else," we ended up paying full fares through United for another $1000. So much for our affordable weekend getaway. Thanks Cape Air."

Pros: "It was my first solo flight, as well as first flight in a small plane. Quick, easy check in and boarding in Mayaguez, PR. In San Juan, exiting and meeting family was not easy, due to terminal design. Overall, great experience."

Pros: "It's great having the convenience of these flights."
Cons: "People know there is a security process to go through. Make it clear what you need in advance. There is no need to be rude in any way."

Cons: "Due to weight issue we made it safely to Cuelbra but our bags did not. Hopefully they arrive today or we will be going 2 days without them. No fun"

Pros: "Everything"

Pros: "Good, efficient flight to Bar Harbor from Boston!"

Pros: "Great pilot!"