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Pros: "Service and flight was excellent"
Cons: "They were great"

Pros: "I have been flying American for 50 years, as a million miler."
Cons: "Another passenger asked for a drink. The passing crew member replied "i dont work first class." Very kindly the passenger asked again for a cocktail. The AA member then said "how many have you had?" Wow would be an understatement. We had been gate tied due to maintenance for over 30 minutes."

Cons: "Tray table was dirty"

Pros: "The fight was awesome from takeoff to landing. This has been one of the first flights that my ears did not pop and hurt in years!!! We took off about 10 minutes late waiting on a crew member but made the time up in the air. Great flight!!"

Pros: "Friendly, professional, polite, perfect."

Pros: "Entertainment options."
Cons: "This new low life category where you cannot even pay to be treated like a human."

Cons: "Late , didn't make it on our flight back to Santa Ana"

Cons: "Had a mechanical problem and took us 30 minutes to take off"

Cons: "Flight was delayed"

Pros: "Nothing"
Cons: "Nothing bad on this particular flight but im traumatized from my auckland to sydney flight"

Pros: "Cabin crew"
Cons: "Check in. I swappda seat and ended up with a worse seat. Check in agent unaware of the plane configuration and between us a bad choice wasmade"

Pros: "The boarding was efficient. The service was fine. The pilot was informative."

Pros: "Entertainment and crew"
Cons: "Not much room to move around for such a big trip"

Pros: "The amount of things to keep you entertained for the long flight"
Cons: "I had to have my seat up the entire route so that made a very uncomfortable flight was never able to really rest"

Pros: "The flights were on time and the staff was very friendly."

Pros: "I didn’t like it. I am still here and I hope i can fly back to ho chi minh without extra pay."
Cons: "Delay, pay extra money for different fly."

Pros: "Great staff"
Cons: "Old plane, interior plastic yellowing, engine noise in rear."

Pros: "Snow ruined flight. Crew was great."
Cons: "No entertainment with this flight. Cookies good."

Pros: "Entertainment was bareable"
Cons: "Seats tight and barely reclined, not clean, neighbor got sick no one attended to him."

Pros: "There was quite a large selection of movies. New releases to old classics. All free."
Cons: "Boarding was delayed by a few hours due to mechanical issues but they did give us free food and drinks once we were on the plane."

Cons: "Ct for. R"

Pros: "They gave us free headphones. The seat back entertainment had a large selection of movies to watch."
Cons: "Similar to my previous review, the crew treated the passengers like we were in the way of their travel plans. There were far too many interruptions during the flight that paused the seat back entertainment. Awesome that you have a credit card, but I don't need to hear about it 100 times during the flight."

Cons: "Seats that are smaller and more cramped than even the customary seats on domestic flights. The "breakfast" constituted yogurt and was served literally 42 minutes before we landed."

Pros: "Food and movies"

Pros: "They passed out headphones for the entertainment early in the flight. The meal service was efficient and more than adequate. The fight also arrived 30 minutes early."

Pros: "There were a lot of entertainment options, the seats were comfortable, staff was attentive, and two meals were included."
Cons: "Getting around London Heathrow was a pain and took a long time."

Cons: "We sat on the tarmac after landing for 40+ minutes."

Pros: "Not enough space. Felt too tight. Not comfortable at all."

Pros: "Plane was brand new. Nice to flight in a plane like this"
Cons: "Unexpected changes in the boarding gate, not clearly notified"

Pros: "Nice crew"
Cons: "No entertainment. Learn from TAM in Brazil and offer entertainment via smartphone / tablet. No food service."

Pros: "I was just happy to get a flight out early the next morning when my Thursday afternoon flight was cancelled."
Cons: "I ended up in a middle seat due to having to be rescheduled, but it was still comfortable."

Pros: "Got to my destination on time."
Cons: "Where to start? How about when I checked in at the counter, I asked the check in attendant to add my FF number on my ticket. They said they'll get right to it, handed me my tickets and sent me on my way. It never happened. Not a big deal, I can request the mileage post flight, but still something. Look at my tickets, that I had booked a week in advance and specifically reserved an aisle seat. My ticket says "Priority Verification," whatever that means. Turns out it means you don't have a seat, and you get the worst of the worst. So what seat is the worst? How about the middle seat in a row of 5. The middle in a row of 5, on a transoceanic flight... What kind of airlines has 5 in a row? The guy next to me spent $300 for his ticket, I spent $1200, for the same flight, and this is the kind of seat I get? The plane felt like it was straight out of the 90's, carpeted center walls, old seats, tiny tv's. Overall, a plane that felt had not been updated in decades. Took 20 minutes for a flight attendant to respond to the flight attendant sign. This wasn't during beverage or food service, just a normal time at cruising altitude. They also don't have eye masks. Every other transoceanic flight I've been on has them provided in the seat pocket, American Airlines doesn't even have them on the plane! Economy class has no USB or power outlets, the in flight entertainment is about a 5" screen in probably 260p resolution. Decent selection of movies, but you have to join the movie in progress or wait approx 10 minutes for the next movie to start. Legroom was okay unless you had one of the entertainment boxes in your way, then that takes up 30% of your space. Some of the tray tables do not have cup holders, on the top, bottom, or anywhere on it. Also my table was tilted, so every time I put a cup on it, it slid right off. Seems like a minor complaint, but eating dinner and fighting a sliding cup the whole time is a pain. Dinner and breakfast tasted decent, but you can tell American is cheap on the food. Most airlines will give something like a main course, a bread roll, fruit cup/salad, juice, small dessert. American gives you the main course and a fruit cup and that is all. Crappy utensils too. Overall, if I had paid maybe $200 for the flight, I wouldn't have any room to complain, but because American holds the government carrier contract for FY17, I had to fly on them at exorbitant cost, and would never recommend them to anyone."

Pros: "Great food, comfort, and smiles :)"

Cons: "in the gate the crew didnt let me took my only hand bag i have with my personel things including my medcian and cupe machine for brithing they say that my bag is big but itwas in the standert that i was allowed to take up to airplane i think the reason was i was the lat passenger to go in the air aplein and no space t o put the hand bag"

Cons: "Missed flight at london. Had to go to abu dhabi and Hyderabad. Very bad service"

Pros: "*Kosher* meals are always better than regular meals on AA. Served first and meals are fuller and of higher-quality (on AA, at least)."

Cons: "The selection of movies and tv shows was very poor. The plane was packed and the seats uncomfortable. The flight was delayed so we missed our connection and none of the staff could tell us where to go for more information.The worst international flight I've ever experienced."

Pros: "The upgrade to main cabin extra was worth the cost. Extra leg room, entertainment options, and room to breathe when the passenger in cent leans all the way back made a long flight more than bearable. The crew handled themselves and us very well."

Cons: "my luggage was lost between Dallas and St petersburg russia and I waited 5 days to receive it"

Cons: "Because it was a day later!!!"

Pros: "Almost half empty cabin made this a very pleasant flight!"
Cons: "Food on AA was mediocre as usual. Edamame salad was nice and fresh for a change. Desserts are now prepackaged wrapping similar to candy bar..."

Pros: "The food and drinks were great. Flight left on time and arrived on time."
Cons: "This flight was actually on an American 777. One of the older models. For an almost 9+ hour flight, the in-seat entertainment systems need to be upgraded. The seats did not have USB charging capabilities, the selection of movies at the seat consisted of about 8 choices, and the screen size wasn't much larger than that of an iPhone 6 Plus. This was supposed to be a British Airlines flight, but it really was an American flight. I expected to be on a BA aircraft, which would have probably been upgraded."

Pros: "It served the function of crossing the ocean. The crew was kind."
Cons: "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."

Pros: "It was very smooth once we were able to take off!"
Cons: "We were delayed in the plane almost an hour with no cool air. They had technical problems."

Pros: "Everything was great. Slept the entire flight."

Pros: "Finally getting to my final destination and out of DFW."
Cons: "The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service."

Cons: "The only reason for the one star, is that there was no entertainment or did on the flight. So those categories didn't apply. For me, in my flight experience, it's to get to where i need to be and not to be entertained. Food and drinks aren't needed, I can get that when i get to my destination."

Pros: "Crew, great. Flight smooth."
Cons: "Our equipment was a bit older, reminiscent of the plane featured in Die Hard 2: very 90's chic"

Cons: "Uncomfortable flight - rough air. Could use entertainment as I couldn't find a place to plug in my headset."

Cons: "Notices of the delayed flight ahead of time -- no notice was given until the original time of departure, when there was no plane in sight, so everyone was standing around wondering what was going on."

Pros: "The flight from San Diego to Denver was great, the members of the crew were very friendly and helpful."
Cons: "The flight from Denver to Detroit was extremely late causing a huge delay in the entire process. Once we finally got ready to takeoff, we had to pull in yet again because there were passengers on the plan that weren't scheduled to go to Detroit.. all of these problems are somewhat understandable, but the crew FAILED TO EMPATHIZE WITH US AT ALL. They even made smart remarks about people going to the bathroom when we pulled back in... I feel some of them acted extremely unprofessional and I truly never want to fly with this company again."

Pros: "Whole flight"
Cons: "Everything it was great"

Pros: "For a budget airline, the seats were more spacious and much cleaner than the budget competition. On board plane crew was fantastic."
Cons: "Plane was delayed and little to no information was given at the gate that there was a delay, nor an expected time of departure. Only info was in the form of an email, which was sent after the plane left. Ridiculous!"

Pros: "It got me to where I needed to go."
Cons: "I'm 5"10 and my knees were pressed into the seat infront of me. The chairs are plastic bucket seats with a thin layer of leather over them to give the illusion of comfort."

Pros: "The check in Gal was great."
Cons: "Everything else."

Pros: "Nothing. My flight was cancelled 5 mins before departure with no explanation."
Cons: "Nothing. My flight was cancelled 5 mins before departure with no explanation."

Pros: "Price, knee room"
Cons: "Separate pricing for carry -on luggage, playing games with seat availability"

Cons: "The disorganization checking one check bag. I arrived in plenty of time. Very long line to check the bag (no skycab available). Majority of people in line arrived with only a short time before their flight and had to be rushed ahead of me to get to their flight on time. I finally arrived to the front of the line after about 45 minutes and 50% of the people behind me were on flights leaving in 30 minutes or less and had to go ahead of my husband and I. They obviously did not arrive with the advised amount of time allowance. It wasn't my fault I arrived with plenty of time and I had to deal with the verbal abuse from people having to go ahead. Maybe if they missed their flight, next time they would arrive earlier with enough time. It sure wasn't a very pleasant experience at all."

Pros: "Flight left on time and great customer service ."

Pros: "Nothing"
Cons: "Flight was delayed for 4.5 hours for maintenance issues, we had to cancel all of the plans I made for the day. I was at the airport for nearly 7 hours and then had to wait on the replacement plane to refuel for over an hour after boarding. Awful."

Cons: "It's ridiculous that you have to pay 40$ both ways for a carryon, your airline advertised a cheaper flight but with hidden fees. Will never fly again."

Pros: "There was a gate issue in PHX, but they found another gate and we still arrived on time."
Cons: "I do not like random seat assignment. I was not aware of this until check-in."

Cons: "Worst seats I've ever been on."

Pros: "Flight was quick and cheap. Checked bag fee was reasonable."
Cons: "Carry-on bag fee was way too high. Personal item policy was too strict. Seats are not roomy enough for a larger person 6 feet tall or over. Seats did not appear to recline. Cabin was a bit hot."

Cons: "Excessive baggage fees"

Pros: "Smoothness of the flight. The staff."
Cons: "No snacks. Uncomfortable seats"

Pros: "I like the new seats on the Airbus 319."
Cons: "I don't like the high prices for a drink. The fact that they don't take cash on the plane means it takes them forever to get drinks out."

Pros: "Services and very good pilot !!!"
Cons: "Nothing"

Pros: "Helpful employees"
Cons: "Nothing"

Pros: "The flight was kinda cheap, but I'll never fly frontier again."
Cons: "I could not make it on my return flight in time, but you still charged me for my checked bag! Which you DID NOT transport. I won't fly frontier again. Everything they could possibly cut costs on, they did! They even made the little tray on the seat backs about 1/2 the size. I couldn't put my laptop or my book on it lol. Might as well not put a drink on it either, because it would just fall off -- there was not a cup indention for the cup to sit in. Very dissatisfied. Won't fly with yall again. Sorry."

Pros: "Good flight. No issues"
Cons: "Nothing"

Cons: "I was unaware Frontier had gone the ultra economy route like Spirit and started charging for Carry On and printing boarding passes. Should be disclosed up front, not after purchase."

Pros: "The flights left in time and actually arrived early. The crew was nice. It was a great experience."

Pros: "Okay price, but person next to me reserved after and was able to buy at half the price"
Cons: "Planes are old and not maintained well. Both flights were delayed due to airplane maintenance issues."

Pros: "Left right on time & arrived early."
Cons: "Paying $45.00 for a carry-on ... "stinks". Fold down table is too small. Unable to adjust seat made for an uncomfortable 2 1/2 hours. I'm flying back to Fort Myers on Tuesday (2-16-16). Can you give me a "free" carry-on? Don (248) 798-6660"

Pros: "The crew was fantastic. They were funny, polite, and very professional. The boarding process was very smooth and quick."
Cons: "The seats are awful as they no longer recline and have very little padding making the trip seem exponentially longer than it actually is. Carry on prices are absurdly expensive ($45) at the airport for one little duffle bag that was barely too big to fit under the seat. Food and entertainment are no longer provided on short routes so you better bring something to do!"

Pros: "The crew was great. No issues getting on board and we arrived on time. No issues with the flight."

Cons: "Baggage did not arrive due to weight limitations which in my opinion is due to too many seats crammed onto the plane. My 89/91 year old parents first class seats were possibly a few inches wider and still 3 seats across...that's a rip off. No TSA - pre check. Limited staff for check in with long lines. Also, only 2 check-in kiosks with only one working and no assistant to help speed along the process. I witnessed one man who spent approximately ten minutes trying to print his boarding pass. Cheap tickets which result in getting what you pay for."

Pros: "crew was fine, but plane and seats were old"
Cons: "The whole process is a little deceptive. Thought I had booked an inexpensive flight, but by the time I paid to select our seats, ($35.00 each for a decent seat, even $1.00 for 2nd to the back), paid for luggage, paid for a coke, my total cost for two of us almost doubled."

Pros: "Seats were super affordable. Plane was new and nice. Flight crew was very professional. Overall really good experience. I will definitely fly Frontier in the future."
Cons: "The seats are really jammed together, and I am not a large person. The plane was an Airbus A319. Nice plane, but the seats were not very comfortable. Any flight over two hours would be unbearable. I am just being picky. No complaints really."

Pros: "Seats are uncomfortable and $65 fee for a carry on? That was more than the flight. No chance of me flying Frontier again. Just be honest and dont charge for a cup of water......"

Pros: "Friendly service"
Cons: "It was all good :-)"

Pros: "Pilot did good job and enjoyed the flight"

Cons: "Flights were cancelled due to ice in Detroit which is understandable, but Frontier couldn't rebook my flight until three days later! I am much wiser now as I realize that only one flight per day in and out of Detroit can really have a negative impact on one's travel schedule. The money I spent over those 3 days far exceeded the ticket price of other carriers."

Pros: "on Time."
Cons: "Check in by computer 24 hours in advance did not work. The guy in front of me at the check in line had the same problem."

Pros: "Staff and flight were just fine. Those seats? They're horrible and uncomfortable. Greyhound bus seats would be more comfortable ."

Pros: "Seats are like sitting in a folding chair it was miserable on a 3.5 hour flighr"

Pros: "I was shocked to find out we had to pay an extra $16 per seat and $35 per checked bag after booking the flight. Between kayak and Frontier, they have mastered de-bundling and "the bait and switch" concepts. They got us this time....not good for building customer loyalty. So long kayak and Frontier."

Pros: "Cheap and everything was fine"
Cons: "Make sure you don't bring carry on items and then get charged!"

Pros: "I liked the crew. And the flight was on scedule. Also, the flight had very little of turbulence."
Cons: "I don't like the fact the seats are so close and hard. And very uncomfortable."

Pros: "Pilot got us here safely!"

Pros: "NOTHING!"
Cons: "The worst experience in all my years of flying. Carry-on fees, unexplained carrier imposed fees, seat fees, bad service, no complimentary beverage service. Spent nearly the same amount in fees as I did on the ticket. Will never fly this airlines again or recommend. It's clear why frontier was on the worst airlines list next to spirit."

Pros: "CHEAP!"
Cons: "Flight delayed 4.5 hours for mechanical problems so we didnt arrive in Dallas until 340am. I understand these things happen but g'dam how bout a contingency plan Frontier"

Pros: "I liked that I landed safely. That's about it."
Cons: "Where to begin? First of all I have extreme flight anxiety. So from the get go I'm on edge about getting on a flight. When we arrived at the airport to check our bag, which I had ALREADY paid for online when I booked my flight, the attendant told me it would be $40 for my bag. Why in the world would I pay $40 more for s bag I've already paid for? I explained to her many times it had already been paid for. Unfortunately she wasn't cooperative and I wanted to actually make my flight so I just paid the $40. So, for my departing trip I spent $70 total to check a bag which is what I am most unhappy about. The flight itself wasn't exactly enjoyable. No free water.. No peanuts or anything.. The staff was subpar. They looked like they hated their jobs. Neither of the attendants on the plane ever had a smile on their face. There was a 3rd but I probably saw him once. Idk where he was the whole time. The seats were extremely uncomfortable and I felt crowded. I know planes aren't suppose to be exactly comfortable, but let me just say that the only other airline I have flown with before was spirit and I would rather fly with them again than frontier. I was expecting a much better experience since spirit is supposed to be the bottom of the totem pole but this wasn't the case. I'm not looking forward to my flight home."

Cons: "The plane was very hot inside, on the ground and in the air. The cost was more than expected. We had to buy bags. We ourcgased seats so we could sit together."

Pros: "Not much"
Cons: "Almost as bad as Spirit now."

Pros: "The flight itself was fine."
Cons: "I thought the WEB site was difficult to use. I do not like the fact that they quote reasonably low fares and then charge for carry-on bags and all the food and drink items on board. The person who checked me in was difficult to understand and gave confusing information about costs for carry-on bags. I will not fly Frontier again."

Pros: "Cheap ticket"
Cons: "Have to pay extra for window or aisle and for baggage."

Pros: "We wew on time."
Cons: "Being forced to check a small carry on because I had a purse. Who does that? I would rather have paid more for my ticket than have to wait at baggage claim for 30 min at midnight. I couldn't sleep because the seat doesn't recline. It was hard to work because the tray table was too small to use my laptop. I've flown frontier in the past, but will probably never do that again."

Pros: "Cleanliness of the aircraft, smoothness of the flight, and friendliness of the flight crew"
Cons: "Nothing"

Cons: "Late late late"

Pros: "The whole experience"
Cons: "No wifi"

Pros: "Fast and on time"

Pros: "Fast boarding and take off. Friendly crew and staff. Cooperative passengers for fast boarding and take off."
Cons: "Flight late arriving. Difficulty getting comfortable as seats small- table behind me broken and it kept falling and making loud noise (was hoping for a bit of sleep)."

Cons: "I did not like the fact that they up charge everything. I have flown everywhere. And never been charged for my back pack. On spirit they charge 65 for a simple carry on backpack."

Cons: "The inflight beverage should be free. At least water should be free if a passenger asks for it!"

Pros: "The cost of the ticket and the flight was on time."
Cons: "The extremely cramped seat space."

Pros: "Delayed several times. Had to board plane and then switch planes. Arrived to Detroit at 3am when supposed to arrive before midnight."
Cons: "Being delayed for hours with no compensation."

Cons: "Flight delayed 3 hours. And once here couldnt find an uber for 90 minutes. And they still had the nerve to charge me for my water."

Cons: "First, we had to wait a half hour to board over the time that we were supposed to board, then we had to wait ONE hour on the plane before we took off! Due to the pilots, who said they had to wait for the shuttle from Addison, which is at the very least a 30 minute drive to the airport. Why are the pilots staying so far away from the airport? Why did they leave so late? This is not a legitimate reason to keep a plane full of people (that were on time!) waiting for an hour and a half. This is not how an airline should be run. Flights are required to be on time unless there is a legitimate reason for a delay. Waiting for a ride to the airport is not a legitimate reason to keep a plane full of paying customers waiting. This is unacceptable!"

Cons: "I had my flight delayed for no aparent reason other then they didn’t have a plane to fly out of Dallas. It was my first time on a plane and if I have any choice it’ll be my last."

Pros: "It was the cheapest"
Cons: "No food.. uncomfortable seats"

Pros: "Everything"
Cons: "None"

Cons: "attendance not professional very rude,There was a lady with twins none of the were willing to help it took another passenger to help her carry the other baby to her sit ,once she got there it was bad .They should know what to do ."

Pros: "Both flights left on time and arrived early, and were very smooth flights. The flight crew on board the plane were very friendly."
Cons: "The spirit associates that worked the check in counters and the counters where you board the plane were very rude.the seats are extremely tight if you are over 5'10 prepare your legs to be crammed up against you, and you tray stand barely sits flat over your legs. I know Spirit is a low budget airline, but you should still be able to purchase wifi on the flight."

Pros: "We had an hour delay. Staff was great at letting us know and keeping us updated pilots got us there safe, smooth and fast. that's always great!"
Cons: "Hour delay waiting on staff. Seats were not to comfortable."

Pros: "On time take off and landing."
Cons: "Carry-on Baggage fees, charges for beverages."

Pros: "Was on time."
Cons: "Sets was uncomfortable."

Pros: "Nice crew and easy flight"
Cons: "Very uncomfortable and ALWAYS delayed"

Pros: "The safety instructions given on the flight out of Detroit was done by a comedian! Crystal had us all laughing and listening!"

Pros: "I have used this airline numerous times and have always received good service. Thank you."
Cons: "The no refund policy."

Pros: "The flight was delayed due to bad weather, but the female agent at the door was very rude"

Cons: "I should have just packed two suitcases. One bag cost me over $150.00 to travel with."

Pros: "The price Flight attendants"
Cons: "Cramped cabin You have to pay for anything other than your cheap seat, that is spirit though. Only one flight per day, I was at the airport earlier than expected and they had not option or desire to work with me to get an earlier flight."

Pros: "Nothing. I don't know how I ended up flying spirit."
Cons: "55.00 to carry a bag onto the plane. Whatever amount I saved on my ticket was void by 110.00 to carry on a bag. You charge for water too?! awful. the plane was too small. And there was a medical emergency on the plane a passenger passed out and the flight attendants didn't know what to do. Had it not been for the passenger, Michelle Reppen and Angel Heard who jumped in with medical assistance, I don't know what would have happened to the passenger. Truly the worst flight experience in my life. Ticket agents are on their cell phones while assisting the passengers. They were not neat and clean. It was just awful!"

Cons: "During boarding officers were not cordial There appear to be some unfair treatment to me and my family. I was personally offended by the treatment we received. I do not think I will ever fly with Spirit airline again."

Pros: "On time!"

Pros: "Staff were helpful and friendly"
Cons: "Charges for carry on and drinks and snacks"

Pros: "Courteous staff. They made a 3 hour delay tolerable with humor and personality."
Cons: "A fair amount of turbulence. As a novice flier I wasn't sure if it was normal. But the passenger next to me was very experienced and started getting a little nervous and said what we were feeling was not normal. Also the trays were not level and 2 of the 3 passengers of my row ended up with wine spilling all over them because when you set a cup down it just slid right off. This was after we were at elevation and flat."

Pros: "everything was good"

Cons: "I'm surprise they don't charge for the oxygen in the plane. Every move it's charge including water."

Pros: "Plane extremely clean, boarded quickly, crew very friendly and humorous."
Cons: "Return flight, the check in person was not very friendly. Had quite a wait to retrieve our luggage."

Pros: "Absolutely nothing!"
Cons: "After arriving 45 minutes before the plane was scheduled to take off we were told it was too late to board the plane. What airline boards 45 mins early!!! Absolutely ridiculous. Not only did I waste my money on a plane for two tickets I had to rent a car to drive because the next flight out wasn't until tomorrow night! Never flying with spirit again! Worst experience ever!"

Pros: "not much"
Cons: "a lot"

Pros: "Everything was wonderful"

Cons: "Staff was not friendly. Planes were not on time."

Pros: "It was same flt same crew"

Pros: "I needed something to eat and drink but did not get anything."
Cons: "This is my first time taking a flight without giving nothing to drink or eat. There is room for improvement"

Pros: "Customer service at ticketing very helpful with kiosk, etc."

Pros: "The flight crew was friendly and had personality - that always makes for a more interesting and enjoyable flight. The flight itself went very quickly once we were in the air. It was easy for me to change seats at the gate had I wanted."
Cons: "Boarding took a long time (we waited in line after having our tickets taken for ~20 minutes before the plane actually started boarding). Despite being toward the back of the plane, I had to wait ~45 minutes for my bag to arrive at the luggage carousel."

Pros: "The crew got us home earlier"
Cons: "We got earlier to the gate but no gate to pull the plane in. Then the wait for luggage was terrible. At 12:30am at night to wait 40 min with children is terrible."

Pros: "The pilot was phenomenal. I loved the way he put everyone at ease with his jocular personality and sense of humor. He was very, very good. The fact that he flew that plane like it was made of paper was an added bonus. His landing was the smoothest I have ever witnessed and I flight a lot. It was like landing a marshmallow on a bed of cotton balls. It was smooth. I am not making this up. I will try to use Spirit every time I fly. The stewardesses (I guess they are still called that) were very friendly as well. Overall, a wonderful group of people."
Cons: "I would have loved to recline my seat. But, for the price I paid, heck, I will stand up next time if I have to. :)"

Cons: "No problems"

Pros: "The aircraft appeared clean"
Cons: "Boarding process sucks. Waiting in the jet way is to long."

Cons: "It was just terrible!"

Pros: "Pilot was nice and kept apologizing for the issues."
Cons: "We were delayed, which is fine. The issue I have is that besides already being delayed, when we arrived in Detroit we had to wait an hour before we could get a gate that was opened and staffed. This is all happening after midnight so many of us on the flight have family and friends coming to pick us up at a very inconvenient time as it is, now they are waiting over an hour for us. Very disappointed in Spirit. I would hope that you would have your staff organized and managed a little better than this, being a major airliner in the state."

Pros: "boarding, flight and landing were quite good. Price unbeatable."
Cons: "Flight attendant gave me an unopened can of Can Dry Ginger Ale and cup with ice for $ 3.00. On opening the can, it blew up, overflowed and streamed down the tray and onto my pants. Not funny! I returned the can to her and she got me ample napkins. I asked her to open the replacement can....The lesson. Always ask the FA to open the can of pop/soda. First time this has happened to me... and the last. Cheers!"

Pros: "There was hardly any food or selection of drinks on the flight according to the attendants. Very disappointing."

Pros: "The gate agent was very short and snippy at 5:30 am. So, that kind of makes everyone else in a bad mood. Too bad, because nobody was really awake and was looking forward going to the cold North. She could have made it a more pleasant boarding time..."