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Scores according to KAYAK customer reviews
Pros: "New airplane good service"
Pros: "The crew"
Cons: "Everything good"
Pros: "Smooth flight. Departed on time and arrived on time. Old aircraft but it was an early flight so slept the whole way."
Cons: "Updated entertainment. More options for food in the morning... still a 3 hour flight. Thanks"
Pros: "Crew and seat were good."
Cons: "TV was broken."
Cons: "Wifii In plane"
Cons: "We were delayed which happens sometimes. I departed gate 26 at JFk the problem with the delay was there was no place to sit during the 90 min delay"
Pros: "The flight was over 4 hours late. I liked that the employees at the gate provided beverages and snacks to waiting passengers."
Cons: "A stress free flight crew. A working tv."
Pros: "The delays were understandable as it was a snow storm. The crew was great."
Cons: "My entertainment system was broken, and on a coast to coast flight in the middle of the night where sleeping is impossible, that really sucked."
Pros: "Love flying jet blue.. tv and snacks!"
Cons: "Asked the stewardess to have a blanket and water she had not brought. Service was bad ."
Pros: "Very friendly and professional crew. Ceated a nice atmosphere."
Cons: "Enjoyed the trip."
Pros: "I liked that the seat reclined, access to some movies and shows, I LOVED the free WiFi. Snack were good too."
Cons: "As soon as I got onto the plane, a male flight attendant rudely told me there was no room for my carry on. I explained how my holiday would be starting pretty much as soon as I got off the flight and I wouldn’t have time to wait for a bag to come off the flight. He then replied how that wasn’t his problem. I said I would put the bag under my seat and he said if he saw it under my seat he would take it. He didn’t help me try to find room or do anything helpful at all. I took my bag and found plenty of space to store it. I was very displeased and shocked how I was treated. Also the Dunkin’ Donuts coffee was undrinkable. No where near what actual Dunkin’ coffee taste like. I also didn’t like that they tried to charge me money for the headphones."
Cons: "I had a very bad experience with Jet blue, they send me an email that the flight was still on time which was supposed to be at 11:am on September 21st , when we arived to the airport we found out that we were late for the flight so we missed our connecting flight, and we couldn’t get another flight to the destination, we paid for a full week and we won’t get there until Monday lm looking to get my money for All my losses, the Hotel in New York $254 the connecting flight and the coast of our resort, and all the aggravation the we got because of your scheduling, my name is Rola Barkho my address is 259 Wilson ave , Paramus nj 07652. Email address is rpperfectimage@aol. Com or my phone # is 201-913-9349 I will appreciate your concern. By the way it was our 28th years anniversary"
Cons: "I had a late evening flight and my neighbors chatted very loudly the entire flight. The gentleman’s seat was one row ahead but decided since there was an empty seat in our row he would sit with his girlfriend. The couple smelled of alcohol, not sure if they were served with more than one alcoholic beverage but it made the flight very uncomfortable. Even with my earphones on at a higher level I could still hear them."
Cons: "No blankets, no earphones, rude crew. Jet Blue used to be top notch, special. Now it’s just another packed crew with union attendants who do minimal and I mean minimal effort to make passengers happy."
Pros: "Very nice crew Love the free snacks"
Pros: "The staff"
Cons: "The mad delays"
Pros: "courteous staff,,,, friendly....good updates from the captain on weather....routing...very efficient ground staff during checking in"
Cons: "all was OK"
Cons: "Poor service"
Pros: "The atmosphere was just right for flying except when I entered the Aircraft I was totally turned off when I encountered a woman and her child and her carry-on pieces was already established in my seat 2A. She did move when I requested but what got me annoyed she had me locked in my seat because all her belongings remained in the passage way making it difficult to make my way to the restroom. IN MY OPINION THIS WAS A SAFETY HAZARD. I had every reason to suspect that she is known to the captain because he came to greet her. ERROLD"
Cons: "NO EMPHASIS IS PLACED ON ENSURING THAT SAFETY IS CARRIED OUT. I HAVE HAD SEVERAL TRAVELLING EXPERIENCES ON A VARIETY OF AIRLINES AND THIS WAS THE WORST FOR SAFETY. UNFORTUNATELY I HAD TO MAKE USE OF THE RESTROOM AND HAD TO BE USING MY ATHELETIC SKILS TO GET BY. THIS REALLY SPOILT MY FLIGHT. MY FLIGHT # WAS 881 TO ST. LUCIA SEAT 2A. SAFETY SHOULD NEVER BE COMPROMISED EVEN IF FRIENDSHIP IS INVOLVED."
Cons: "The screen just did work properly. I was unable to use it."
Pros: "The planes the same the inflight menu screen is basically the same. So all the things I liked about Virgin are still there. The overhead announcements were done rather well. Personality and great voice. Bathrooms were clean... Still love the mood lighting. maybe coordinate it with the company colors?"
Cons: "Somehow it seems less... happy. I don't know why that is but the loss of the safety video we knew was coming with the name change... but I kinda miss that upbeat song and the positive energy it put into take off. Also can't really recall the uniforms. I used to like those."
Cons: "* Flight was delayed, no one's fault. * Wifi was free, which is a very nice JetBlue feature, but wifi was often slow. I'm not sure this could be improved. * Because the flight was long-ish and we had to taxi for an hour, my computer ran down, and there were no electrical outlets at the seats or even usable on the plane, because it was an old plane. I lost a couple of hours that I could have been working. * One of the flight attendants was actually rather rude. Without any warning, she waved her hand in front of my face to get my attention during beverage service. I could understand this, maybe, if I had not responded to a question (I was typing on my computer), but she hadn't even tried to ask me what I wanted, she just went for this very abrupt and aggressive attention-getting technique. She startled me, and I told her she had. She did not apologize."
Pros: "All went as scheduled"
Pros: "Legroom, seat, WiFi, price"
Cons: "Seat did not recline. Only snacks are chips. Terrible screen."
Pros: "Free wifi"
Cons: "Over charged for baggage"
Cons: "Tv was broken"
Pros: "The service in economy"
Cons: "The long layover at JFK. On the long flight the square footage around my seat can become extremely small especially when the person ahead of me decides to recline to the max."
Pros: "No complaints. Quite happy with jetblue. I will fly with them again."
Pros: "The ease which they handle boarding"
Cons: "Every thing are great thx"
Pros: "Prior to our flight, our captain made a joke and everyone enjoyed it. The flight attendants were friendly. I enjoyed one of the snacks (Popcorners) and I have never had that as an option on any other flight before. (Although, food would have been a greater alternative.)"
Cons: "There was a little bit of turbulence, which is never fun. (However, the captain did set the expectation prior to each time.) I love when airplanes have personal tv monitors but I strongly dislike the fact that there was a charge for headphones, for the ability to listen. I did not buy any / have entertainment during my flight and CC appeared to be available, but did not work. If it did, I would have provided a higher rating."
Pros: "The flight crew was wonderful. It really makes a difference when the staff is friendly. They made my flight great!"
Cons: "Took off late Security line was a nightmare and TSA has no idea what they’re doing Vinyl plane seats are too hot"
Pros: "Flight was on time and there is more room on jet blue than united. Flight even arrived early"
Cons: "3 hour delay due to equipment problems"
Pros: "I liked how easy it was to board and how the flight left exactly on time and arrived early."
Cons: "The entertainment wasn’t great and the crew weren’t that friendly."
Pros: "JetBlue did not alert passengers of flight delay till everyone was at he gate and checking in. Flight was 3 hours late"
Cons: "Nothing, worst flight experience I have had. They could not even get the gate ready for boarding and kept us in the tarmac 30!@inures."
Pros: "Crew seemed nice."
Cons: "The entertainment sucked, couldn't even turn on the TV. Whole row was nothing but white static."
Pros: "the minute you are on the air the flights where very good"
Cons: "this ticket that included the flight was operated by american airline and jet blue and was under Iberia name... actually there was no father to that flight! and i couldn't make any checkin on line and needed to carry my bag to my connection flight.. and i did buy one ticket ! that included the connections."
Pros: "The free wifi"
Cons: "The tv"
Cons: "TV was not working well. Ear jack needs replacement"
Pros: "Free wifi, easy boarding, friendly and quick service"
Cons: "Could have used more direction to help people know where to load their carryons so they didn't put them too far forward in the plane"
Pros: "Everything specially the crew members.very happy respectful ."
Cons: "The service friendly"
Pros: "Extra room"
Cons: "Sitting on the runway for an hour"
Pros: "Fast, efficient, friendly service. Great crew"
Pros: "Quick and easy flight. Pilot was nice."
Cons: "The flight attendants didn't seem too thrilled with me wanting 2 of the free beverages. And when I woke up my complimentary water bottle was gone."
Pros: "on time, good service,"
Cons: "i agreed to check in my bag at the gate when they asked for volunteers thinking I would get it at the gate of my destination but after i checked it in in gate attendant informed me that i would get my bag at the baggage claim"
Pros: "Left on time. Arrived on time. Seat was ok. Meal was ok. Crew was professional."
Cons: "Long wait at immigration in Paris (not Delta's fault)"
Pros: "was comfortable to be able to sleep"
Cons: "delayed start"
Pros: "Good selection of free, in-flight entertainment."
Cons: "Our flight was delayed on the runway, but that wasn't the airlines fault."
Pros: "Service from the crew."
Cons: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Pros: "The new delta seats are super uncomfortable and zero legroom. When you put the seat back back the butt part goes forward and your knees are crunched in front of you. The cushion also angles down its horrible. They gave a couple rows extra room and now charge more for them while crunching every other seat together."
Cons: "Seats and legroom horrible"
Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."
Pros: "I was automatically upgraded."
Cons: "I was upgraded, which I appreciate very much. However, I was upgraded to a window seat. With my bladder situation it was comfortable. This is why I only book aile seats."
Pros: "That I made it to Dublin"
Cons: "The flight was delayed due to aircraft issues making us 2 hours late for vacation. THIS IS MY HARD EARNED MONEY! I literally put blood, sweat and many many tears into this trip. The flight attendant was so rude on this trip. It was like she was absolutely offended by my presence. I barely even spoke to her except to make sure of my vegetarian tray to which I got the nasty reply "You'll have to wait because I don't have it with me now". If I wasn't so focused on sleeping as much as I could I would have written her name down. No complimentary cocktails for Preferred Seating? Seriously? What did I upgrade for exactly? Literally four inches of space? Late, rude, money sucking industry who holds no accountability for wrong doings. Don't get into the Health Industry.. you'll kill people with this flippant attitude. Bleh.. I doubt I'll fly with Delta again. The thought of having to do so turns my stomach."
Pros: "One of The crew members a guy from Texas was nice"
Cons: "The female crew Members were taking loudly and a lot during the flight it was difficult to sleep as a result. The food was low and very very bad"
Pros: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Cons: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Cons: "The upgraded seat was horrible - and I want a complete discount."
Cons: "This is possibly the worst airplane food ive ever had. Ever. The chicken didn't look nor taste like chicken and it was in some weird green chickpea sauce?? Very unpleasant."
Pros: "Good food (for economy), lots of little perks (like eye shades), and most importantly, excellent service from the flight attendants. One of my best transatlantic flights."
Pros: "Everything that British Airways tried to do to help us when Delta didn't want to take ownership for their screwups!"
Cons: "Not only did we miss our Delta connection but when Delta rebooked us on a British Airways flight they refused to help when British Airways could not access our tickets. they kept saying since it was Virigin Atlantic who we originally booked through that VA woulkd have to fix it, even thought Delta was the actual carrier and the ones that did the rebooking onto the British Airways flight"
Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"
Pros: "The staff onboard was friendly and attentive. They made every effort to make sure I had whatever I wanted. Boarding was quick and easy. The onbaord entertainment system had a large selection and I was never without something worth watching."
Cons: "The first class accommodation isn't as good as advertised. The seat is supposed to completely recline allowing you to sleep. Unfortunately if you're 6 foot or taller there isn't enough room. Other airlines like Emirates gives you more room in their business class so it's disappointing to see United 1st class is so cramped. The screens for the onboard entertainment system in first class are lower quality then those used in coach."
Pros: "The crew was amazing and the food was pretty good for airplane food."
Cons: "The boarding process was a nightmare, no announcements were made in English so half of the passengers were confused. The seats were sooo uncomfortable."
Pros: "Great meal in economy. Delta entertainment was free and very comprehensive. Plane was packed, but service was great."
Cons: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Pros: "Troy, Karee, and all of the staff on board were amazing! One of the best flights I have ever been on. Hope they are the crew for my flight home."
Cons: "At 6'4", seat access could be better."
Pros: "WiFi, good flight attendants"
Cons: "Would like to see Direct TV along with Delta Suite so can watch live TV"
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Pros: "Everything up to departure. Sat in line for almost an hour."
Pros: "The crew was excellent"
Cons: "We decided to volunteer to take a different flight from our connection to New York because they were overbooked. When it came time to board the international flight, they screwed up our boarding passes and made us wait until the end to board. We were zone 1, priority boarding. The tv screens were very small and so glitchy I stopped watching my movie halfway through. The connector flight from philly to NYC was much more comfortable and had beautiful screens."
Pros: "Crew was great. The video game quiz re knowledge of cities worldwide was entertaining and educational"
Pros: "Video screens at each seat!!! Thank you Delta!"
Cons: "Nothing, everything was great!"
Pros: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
Cons: "Nothing. It was a very good experience."
Cons: "they charge 300$ extra for a 14 year old child and dont give any service for the payment, they say it is to bring the child on and off the plane even though he can travel alone and has done it many times with other air lines. drive the parents uo the wall, make them wait endless time, and then they comlaine that thay have no time tofor the child and leave him standing with out even letting him to seat with the other air lines a child of 12 can travel alone."
Pros: "Friendly crew, ok seats"
Cons: "Was not possible to even request a coffee"
Cons: "The seat was not a flatbed. It was an old fashioned first class seat but with absolutely awful knee room---possibly as little as 28-30 inches. It was very difficult for the person next to the window to get out to the aisle, even when the person in the aisle seat was not sitting there. The biz class cabin was shared with economy comfort. The crew gave no explanation for the switch in aircraft, and no apology either."
Pros: "Just not enough room to accommodate that many people for such a long flight. And felt neglected and grouchy by the end of the trip."
Pros: "Movies- pro staff"
Pros: "The good the crew and the bed"
Cons: "The overheads were noisey and loud and made it difficult to sleep"
Pros: "I love deltas crew. Quick service and they let you sleep. Very efficient boarding. Excellent."
Cons: "Individual seat space is small, nor do seats recline much."
Pros: "Flight was quick, crew efficient"
Cons: "Despite having this flight booked for over a month I was not issued a seat until gate check in and had to sit and wait till they figured out their "overbooked" situation. I had to approach the desk four times because they wouldn't give me any indication of what zone I should line up for, and the desk crew were rude. Ended up being the last to board."
Cons: "My flight got cancelled. Terrible customer service. My bags didn't travel with me. My vacation got screwed up."
Pros: "Smith TSA check in, smooth boarding, dinner AND breakfast, phone charging port, headphones, sleep mask, ear plugs, and excellent entertainment."
Cons: "2 passengers booked at the same time got assigned different seats at boarding. Luckily one passenger was kind enough to switch seats."
Pros: "Delta Comfort+"
Cons: "Boarding In-flight entertainment Meal Service"
Pros: "Great service, a lot of food, good entertainment"
Cons: "I don't understand why people take babies on red eyes. It makes the flight so unpleasant. I wish airlines would discourage this."
Pros: "Every thing went well thx"
Pros: "Lots of great food n free new movies! Crew was polite and on top of their stuff :)"
Pros: "The flight was not full so we got to spread out. The flight crew was attentive. The onboard entertainment was good and free."
Cons: "As usual, the staff at JFK was a little on the surly-side - that's New York so you have to expect it."
Cons: "The seat was very uncomfortable in delta comfort zone."
Pros: "We were late leaving and missed our very tight connection at JFK. When we went to an agent we found we had been already rebooked on another flight through Detroit arriving 2.5 hours later than original. Our luggage was also rerouted to follow our flights and was there in Phoenix!"
Cons: "45 minutes is too tight a connection in JFK when you have to change terminals even if the flight were on time!"
Pros: "The meal and service were excellent. The cabin crew was very attentive. They tried multiple times to fix the in flight entertainment when it stopped working. (Note: this flight was operated by Air France)."
Cons: "The economy seats were a tad small for someone that is 6'3" (my knee hit the seat in front of me). Also the inflight entertainment stopped working properly halfway through the flight."
Cons: "food made me sick, the seat wouldn't move back, the screen for the "entertainment" was out of focus"
Cons: "seating, food, entertainment, boarding"
Pros: "I observer th crew at this flight were very friendly and helpful, unlike my previous flight in the past years."
Cons: "Keep it up!"
Cons: "ages they don’t came"
Pros: "Some crew members were really nice"
Cons: "First plane broken; they got another one that came in...with electrical problems!!! Arrived over three hours late and nearly missed my cruise. No excuse! AA could check their aircraft the night before, mine was the first flight out. #AAwful flight."
Pros: "Prompt on time service."
Pros: "Service top notch"
Cons: "First flight was cancelled and alternate flight was delayed. USB charging port didn’t work. Very disappointed."
Pros: "My flight to Frankfurt was a disaster. Delays at LGA caused me to miss the connection. Two very nice AA customer service phone staff attempted to help by booking me on a Lufthansa/United flight out of JFK that same evening. HOWEVER, I got to JFK only to discover I had NOT been ticketed. A lengthy call to AA resulted a a lame apology -“we don’t do that” they claimed, but the had previously! And had booked me, so what the heck was this??? I’m still fuming!"
Cons: "Lies! They rebooked me on a Lufthansa flight out of JFK and I got there only to discover “they had made a mistake.” Utter garbage excuses."
Cons: "New cheap fare is honestly offensive trash."
Pros: "The employees were nice. That's about it for positive words."
Cons: "As we were a few minutes from our scheduled boarding, the flight was canceled. The reason we were given was the weather, but the weather was fine in Chicago and it was fine in New York. No other flights were canceled, so the weather excuse didn't hold up. They wouldn't put me on another flight that day, so I ended up leaving the next morning on the first flight out but I was still late for work. They didn't seem to be very accommodating or apologetic and I didn't even offer compensation to those who had to stay overnight to wait for the next flight out. C'mon AA. Step it up! I would think that if you cancel a flight, you should help your customers get home the same day. Do whatever you can. I don't think you did whatever you could for most of us on that flight."
Pros: "Poor attitude. Seemed as though they were doing us a favor serving us. Did not pick up garbage for at least an hour. Absolutely zero personality"
Cons: "I do not like flying American. Still sitting and waiting on my flight to Waco"
Pros: "Food was good"
Cons: "No entertainment on the flight"
Cons: "The plane supposedly was running out of fuel, which I've never heard of such thing. So we had to go down 20mns before reaching Charlotte to a nearby airport to get fueled up and then went back in the air. The whole ordeal made me miss my connection flight to Barcelona! And I wasn't able to get on a flight until the next day. To make matters worse I had to flight back to New York to catch the flight to Barcelona! Unbelievable. I was beyond disappointed. I chose American Airlines for a reason, a good one at that. Yet this happened."
Cons: "No priority boarding for people with babies and toddlers"
Cons: "It's AA, never again"
Pros: "Pulled from get on time. Short hold on runway. Easy landing."
Cons: "Still arriving in Washington where we have no gate. Being on time stinks because you still sit on runway. AT the destination. I would focus on quicker turn around and less accommodation of highly variable flight times in tight NE corridor"
Pros: "This time every thing excellent"
Cons: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."
Cons: "My flight was scheduled for 5.37pm, but came to the airport thinking that I could get an earlier flight to Chicago and I was there at 1pm, requested for standby status, did not get it because am not platinum of diamond member, asked for $75.00, of course I didn't want to pay and stayed in the airport thinking that my flight would be on time, but it was delayed and delayed and took off at last, saw O'Hare airport but it looks like the pilot could not land it because he did not get the clearance, but as a passenger, I saw the flight going around and around the Ohare area, at least 6 times, then after landing taxing took for ever. I WILL TRY NOT TO FLY IN AA AGAIN."
Cons: "Smelled Exhaust Gas when we pushed back inside the cabin, whih apparently is common, but I've never smelled on any flight in my entire life. No personal screen for entertainment"
Cons: "When the pilot took off at LGA he said "everyone here is trying to take off at the same time" so we'd be delayed by 30 min. Not once was there a mention of any other reason. By the time we got to DC I had JUST missed my connecting flight. It was listed nowhere on the departures screen and I realized I had to take an outdoor bus to the other half of the "c" terminal which was very confusing. I got there and had missed the connecting flight and stand in line for 20 min for someone to tell me that I would be stuck in DC overnight. At this point rain had started pouring and they told me that because my mishap was due to weather they would provide no meal or hotel voucher. Weather was not the issue and I was stuck in DC overnight by myself and not compensated for hotels or meals."
Pros: "Not enough luggage space for regular number of passengers on board"
Pros: "I appreciated the service and attention. I got to the airport early and was given the option to take the earlier flight to DC"
Cons: "There is no inflight entertainment"
Cons: "Whole experience and staff walk with a sense of entitlement in a rude type a way and makes me feel some type a way, bad"
Pros: "Gate was changed no one notified us and my family missedthe flight . one hou rextra wait. No apologies was extended."
Pros: "Was able to switch to a different flight as a standby"
Cons: "The 7:00 flight was delayed for an hour and then delayed for another 2. Meanwhile, the 8:00 flight was called for boarding. It was very frustrating. Those of us who got in line quickly were able to fly standby on the 8:00 flight. I felt the airline did not treat us honestly. I believe the reasons for the delays were known long before the delays were communicated to passengers. (For example, there was a new delay announcement at 8:00 for a flight scheduled to leave at 7:58). Had we been informed earlier, people could have made alternate plans if they wanted to do so (e.g. Rent a car or reschedule for the next day.)"
Cons: "Not their fault, but stuck on plane in NY because boston was having weather. Just felt like we could have been informed sooner than we were."
Pros: "The boarding went quickly and smoothly"
Cons: "There was very low stock of snacks to buy on board. The flight attendants were a little brusque and dismissive."
Pros: "The flight attendants were pleasant."
Cons: "The flight was delayed multiple times which was eventually confirmed to take off at 9:15pm. There were no updates from the desk leading up to 9:15pm - we were subsequently informed that the crew for the flight was at a different terminal in the airport and would arrive within 40 minutes. There was no update to the display board of the anticipated boarding time or arrival. Limited and poor communication overall. Once ready to board, the desk attendants insisted passengers check their bags because it would be "faster" since it wasn't certain if there would be sufficient overhead space. There was extra overhead space and we ended up having to wait 45 minutes for our luggage (small backpacks) upon arriving at midnight thanks to this desk attendant's short-sighted decision making. I will avoid American Airlines at all costs after this experience."
Cons: "Seats too close together, not enough leg room for me."
Pros: "the trip was very smooth"
Pros: "Two of the cabin crew were very nice and helpful. The rest were curt seemed annoyed to be working."
Cons: "I sat in an exit row and the passanger next to me was too large for his seat, the result being my having to lean away from him the entire flight. Quite uncomfortable for over 4 hrs!"
Pros: "I liked the helpful staff I was able to contact via phone. They were able to get things worked out for me so I could get home easily while trying to change flights multiple times. The flight staff once on board was apologetic and communicative with everyone to keep people calm amongst the delays and cancellation of the original flight."
Cons: "The desk attendant at the airport was unhelpful and was missing for almost two hours while we were delayed. There was no explanation as to why and it wasn't until after a 5.5 hour delay that she was able to tell us there was work being done on the plane. It was a full flight, and many people were confused and had no one to ask questions. The flight was delayed at least six times before it was cancelled and we were booked on another flight. I'm happy we were on a safe plane to fly back, but I'm unhappy with how the situation was handled. Zero communication and ultimately, I could have driven the entire way back faster that day than I could have via American Airlines. I missed a scheduled important appointment with my doctor that I cannot reschedule now. There were two other flights going to Columbus that day that people could have transferred to but as I said, there was no help at the desk to inform anyone what to do so talking on the phone to representative was the best option and that was if you could even get through that day. Delays are delays, and if it's to keep people safe, then that's fine because I'd love to be safe and make it back. However, the way it was handled made it the worst experience I've ever had with any airline. Zero communication, zero help, an entire plane of angry and frustrated people... The only thing that saved the day was another AA attendant at another gate that was able to help me properly as well as most people on my flight. I will most likely be looking at other airlines as options in the future for flying because AA has been on a steady decline lately with my experiences."
Pros: "It got me there in good time once it was in the air."
Cons: "The flight departed about an hour an a half late, no fault of the airline I suppose. But there was some turbulence on a part of the trip. The flight attendendants were given the nod to start serving but by the time they got up the flight was on its glide path down. So we had the whole wait time and flight with no refreshments."
Pros: "FAs were so pleasant, so different than usual, that it reminded me of the good old days. They were also more attentive than usual."
Cons: "AA's domestic IFE product is generally an embarrassment - they seem to think it's still 1995. No choices in first class? Come on... Pleasantness of the FAs more than made up for this."
Pros: "Slept like a log Gate staff were nice Lounge was very average poor food and beverage. Slow internet. Outdated furnishings. Not worth the access fee."
Cons: "Smallish seats and overhead storage Onboard Staff had brisque manner"
Pros: "Everything was generally very professional."
Cons: "Legroom tight."
Pros: "nice plane and seating was much more comfortable then the 738."
Cons: "2 hour delay"
Cons: "Seats are too close"
Cons: "Typical American. They start with a 75 minute delay because of crew problems. Then we sit at gate for 30 minutes while they "fix" something. Then they push out and cant start the plane so they cancel. I'm learning to hate American"
Pros: "Terminal changed at LaGuardia and we had to take a bus to another terminal. The staff were extremely kind and helpful with our items and transportation. The large size of the water cup."
Cons: "I didn't like that there were dirty used food wrappers in seat pocket in front of me. The fellow sitting in front of me was in the bulkhead seat, yet reclined his chair all the way leaving me very little space. I really wish flight attendants would ask travelers to be considerate and not recline their seats during there welcome speech. Or even ask if the person being squished is ok. There were no snacks offered. Drinks were not offered till at least an hour into flight. My first flight was canceled. Kayak let me know, American never notified me!"
Pros: "It got cancelled!"
Pros: "On time. Efficient boarding."
Cons: "Key: don't fly into a thunderstorm. Not a good way to arrive for a vacation after hearing people screaming and seeing emergency personnel carry bleeding passengers off the flight. No one did anything wrong, and staff was very helpful, but lesson here is avoid flights into cities with major thunderstorms -- mo matter what the cost to change flights."
Cons: "Just because the flight was full.. They checked in my luggage but put on the wrong tag. I have no change clothes for more than 24 hours. Hopefully, they'll deliver to me by today. But I am not holding my breath on it"
Pros: "That we arrived on time to RDU."
Cons: "It left 20 minutes late from LGA and we had a connecting flight in Philadelphia. We had to run really fast and made it in the last minute."
Cons: "Never made it. My flights were canceled. So I don't even think this review counts."
Pros: "The actual plane crew and flight."
Cons: "The flight changed gates and terminals as well as times and the staff knew nothing about it. Staff on the phone and in person had poor attitude."
Pros: "I really like the AC outlet at the seats. I land at my destination not worried that my phone is about to die. It is such a relief."
Cons: "Everyone shuffling their bags into the plane is just crazy. Not much the airlines can do, but it just slows down EVERYTHING."
Cons: "Long delays. lack of updates on status. uncomfortable seating, tv screen did not work."
Cons: "Serving something substantial to eat would be nice."
Pros: "The flight was smooth and the crew was nice."
Cons: "Everything was good."
Cons: "There HAS to be a different snack choice than just salted pretzels, right? Not everyone is a fan of those. And although it may have been a last-minute issue, learning that there was no WiFi as we ascended 10,000’ into the air was quite disappointing. No techie around to troubleshoot that while we were boarding? Otherwise, the flight was uneventful and the crew was pleasant enough."
Cons: "The food was terrible."
Pros: "Full flight, we got on smoothly and took off on time. The plane was clean and the pilots during abbouncekents were easy to understand and funny."
Cons: "I had to wait over 1.5 hours to use the bathroom because of the food and drink carts. The flight attendant would not let me use first clsss and told me I had to wait. That was way to long to make someone wait."
Pros: "Typical intercontinental flight in coach. Plenty of movies to watch, bin space and comfortable enough seats."
Cons: "I have a severe food allergy and despite requesting and confirming my special meal multiple times I was only offered a banana for the entire trip."
Cons: "Honestly, I am not a big fan of United right now and their airline policies. The flight was delayed for a hour. But at least I wasn't dragged off the plane or stuck in 95 degree weather for 5 hours."
Cons: "The bathrooms were dirty out of toilet paper. The food was mediocre at best. The delight wasn't delayed hours and no one informed us about the status at any point in time. Overall I did not like airchina and I would not choose them again if"
Pros: "Nothing at all"
Cons: "How they wouldn't even hand out a cup of water to anyone....."
Cons: "Flights was delayed and connection was unable to be made. My younger brother is now im limbo in newark nj and is not getting much help at all. Very dissapointed in united. He may have to spend the night in the airport they said. Smh"
Cons: "Our plane departed on time, 6:05 AM. About 6:40 A E turned back towards Boston. There was a problem with the wing. It got repaired. We deplaned. And waited. And waited. Then we needed fuel to be removed. And we waited. And waited. Then we got back on board, got to the runway, and the RIGHT ENGINE didn't start. So they tried to repair it, couldn't (didn't want to fly on that old, broken plane anyway at this point), and we had our flight canceled. All told, I spent 10+ hours at Logan Airport. It was an absolute disaster."
Cons: "they have the worst customer service."
Cons: "Our flight home we couldn't land in Chicago due to storms and diverted to Madison. Sat on Tarmac 2 hours and some passengers from Madison allowed to end journey there. We had to wait for that approval and again had to wait for their luggage to be removed from the plane. My opinion is let them disembark but not the luggage. It was too long to be in that plane"
Pros: "It was a comfy plane ride."
Cons: "I liked everything."
Pros: "Crew was helpful, professional & kind."
Cons: "Flight was delayed due to air traffic control issues so I only had 40 min layover to get to my next gate. Also when we arrived we were on the ground for a long time before we could pull up to gate to unload. I have a 3 yr old & 5 yr old & had to run to make it. We made it but luggage didn't. My first luggage was delivered quickly, the 2nd luggage arrived 3 days after we arrived home."
Cons: "Hour delay that made me miss my connecting flight. Customer service agent, Theresa, at the United gate was more interested in checking her cell phone text messages & handing out $10 food vouchers than the long of people who have conflicts with connecting flights or missing events in the destination they were flying to. Every minute lost could prevent customers from obtaining another immediate or comparable flight to their destination. Customer service agent sent those who were going to have problems with their connecting flights to the United Airlines service desk, of which, there were no customer service agents at any of the four available stations. I waited 10 minutes for an agent & no one arrived. When I went back to the original line I was standing in, I was forced to go to the back of the line rather than the place I was originally standing. Therefore I waited in line an additional 20-30 minutes. Once I was served they did not have any more seats available on direct flights to Melbourne. They wanted me to fly to NY, then Sydney & then Melbourne. Additionally the customer service agent did not seem confident this flight was not going to have any hiccups. Worst of all, I had been planning this trip for months & it was ruined by United Airlines."
Cons: "Unreliable wifi."
Pros: "Crew friendliness"
Cons: "Boarding was a mess with an adjacent gate exiting at the time of boarding creating a melee of people crossing queues. You have a carry-on baggage policy - stick to it. I wasn't carrying any roll-ons or large items but many of my fellow passengers were carrying multiple items in the hope of either getting them on or having them checked for free. Complete shambles with later boarders running up and down the aisle trying to fit their carry-ons into overhead lockers. Solution: Enforce one item only; Apply free checked items at the gate early. Apply a fee for items that don't fit and were not offered up for checking."
Pros: "Boarding was consistent and timely"
Cons: "Older, worn interior, especially if seats are pushed back"
Pros: "Getting off the plane"
Cons: "Bathrooms weren't working, huge lines in aisle, lackluster service. Overhead bins were full by Group 3. late takeoff."
Pros: "Did get last seat in business class!"
Cons: "The seat assigned online not valid because of change of equipment. Did result in upgrade to business. Very happy outcome."
Pros: "Broading was seamless"
Pros: "Very satisfied."
Pros: "I liked how the flight attendants treat people in this flight. Thank you all."
Cons: "I didn't like how long the flight was, but that is not up to anyone to decide. I liked my stayed in the airplane."
Pros: "Crew was very nice."
Cons: "Plane aisle was a tight squeeze with carry on bag plus seats were very close together, and I'm a small person at 5'1". Otherwise flight was good."
Pros: "Instead of a 4 hour layover in Denver, I was easily able to get on an earlier flight to slc thank you to such a wonderful front desk agent. Even the crew members on board were so pleasant you could tell they truly enjoy their job and want to make for an enjoyable flight. Thank you United!! Will be flying with you again!!"
Cons: "The departure monitor first said "on time," then "awaiting aircraft," with ever-later estimates for departure. There was little confidence that there would even be a plane."
Pros: "The airplane itself was great but the rest was not so good. United tries to sell you everything and the seating was miserable. We are back to JetBlue at first opportunity."
Pros: "Quality plane Clean"
Cons: "Seats too close together. My shoulders were squeezed against my neighbors"
Pros: "Upgrades available and ahead of schedule !!"
Pros: "It was pretty easy to board etc. Crew was attentive."
Cons: "Very , very tight . Very loud in cabin"
Pros: "This was the best leg of the trip."
Cons: "That we where heading to Chicago further from our end destination."
Pros: "Comfortable chairs"
Cons: "There are no TV's and there are no snacks"
Cons: "It was alarming how little leg room there was. I'm 5'5" and average weight and my legs were pressed against the seat in front of me. Also there were no free snacks for a 5.5 hour flight, which is kind of tacky."
Pros: "Old plane, no plugs, no in flight movie, didn't even offer complimentary snacks. Had to pay $10 for a snack box on a 6 hr flight. Completety unacceptable that on such a long trip, they offered no complimentary food, no movie, and although they offered "entertainment" on personal devices, you needed to download the united app to watch on your personal device. But wait, NO PLUGS??. So basically your phone / ipad battery will die 1/2 way through the flight and then you will have no way to use your phone after you arrive at your destination. Way to go united. Your corp execs should be ashamed for making you the worst airline with the highest prices."
Cons: "United has stripped away every element of customer service. We had to tag our own checked luggage. They were unable to even try to seat me together with my toddler child who was seated alone. (Age 3). We scanned our own boarding passes to board. As I boarded with bags and 2 children, 4 flight attendants stood watching and said "make sure you don't hit anyone with your purse as you walk down the aisle". No one offered the slightest help. The flight attendant would not take my trash because she said a diaper had to be disposed of in the restroom. (We were not allowed to stand bc of turbulence.) When I played white noise to soothe my crying lap child, the flight attendant told me I would have to use headphones (which is impossible on an infant.) I won't fly United again."
Pros: "The flight was smooth and the interior was new. Very nice."
Cons: "Due to aircraft change my wife and daughter and I were split up. We were able to get two seat together after a long phone call the evening prior to the flight. When we arrived at the airport we ended up with the original two, plus a separated third seat."
Pros: "Still waiting to get there.....canceled flight.....next option 6 days after my original date"
Cons: "The arm rests didn't got back, only affected row 37 (our row)"
Pros: "The flight was on time and left on time."
Cons: "seats are to close together."
Cons: "Lost my baggage and a lot of others'. At midnight, the wait was interminable. The boarding order made no sense. There must have been 10 groups named."
Pros: "Very nice crew"
Cons: "Wish there was some free entertainment"
Pros: "4 hours delay???? Are you serious? Compensate my time and all I lost"
Pros: "Very unforgettable flight and very late on all flights. 4 out of 4 flights late!"
Cons: "Pay for wifi it's free everywhere! !!! Restaurants bars..airports...cities...???"
Pros: "The fact that they eventually got us to the destination"
Cons: "Broken first plane. Delayd all other planes. Poor communication. Rude staff..."
Pros: "Faster, no problem with cabin pressure"
Pros: "The flight attendants were friendly"
Cons: "The tvs in the head rest pretty much did what they wanted"
Cons: "Very rocky flight."
Cons: "Flight was cancelled. Next flight two days later."
Pros: "Friendly on time service"
Cons: "Baggage fees"
Cons: "I didn't like that they charged $40 to check a bag"
Pros: "FRONTIER EMPLOYEES maintained a friendly attitude despite the chaos."
Cons: "Baggage check-in had one very long line. I waited 40 minutes to simply check my bags. My two small bags were expensive to check (compared with other airlines). After all expenses there were no savings over other airlines (other airlines with better service and better jets). Frontier has NO TSA PRE CHECK PROGRAM!!! Initial flight it was a big nuisance, return flight it was even worse. The security line was at least a 2 hour wait. The Frontier flight in the gate next to us left without 25+ passengers because they were still in line at security. The flight: this was the roughest most frightening flight I've encountered. I found myself having to calm down the passenger next to me. We arrived 40 min late. Return trip: my luggage didn't appear and I had to file paperwork at the ticket desk on another floor. The 2 pieces of luggage were found and delivered to me 3 days after. Case closed. I don't mind the no-frills interior & seats that don't recline. I can bring my own snacks and beverages. But this airline disregards the value of my time."
Pros: "Crew was excellent"
Cons: "Ridiculous up charges to be sure my 7 year old and I could sit together!!! And charging to bring any luggage, carry on or not, is absurd."
Pros: "Price, speed."
Cons: "Did not know that.....FIRST CARRY ON COSTS $30 EACH WAY!!!"
Cons: "I don't like surprises. $40 for a checked bag is excessive. $45 for a carry on is insulting....it says you really don't like your customers. And charging for coffee or water? Really? That's a common courtesy in our society....offering coffee and water is an act of hospitality. I felt like I was flying Spirit Air. NOT GOOD."
Pros: "Great price and good flight"
Pros: "Absolutely no issue with the flight. The boarding went very smoothly and the flight itself was flawless,. We even landed 15 minutes earlier than projected. Staff on the plane were efficient and pleasant. Pretty standard flight attendants doing what they do."
Cons: "The seating is another matter. They have moved the seats closer together so there is zero leg room and very close to the person next to you. Luckily I was in an aisle seat with a small child next to me so I had elbow room. The trays are ridiculous! Roughly the size of an ipad. Can barely hold a glass and a soda can. Forget about putting your laptop on it. The flights are cheap - but that is because you pay extra for everything. They charge for bags whether you carry on or check them and it's double the price at the gate if you don't pay at booking, charge for choosing your seat at booking, charge for all refreshments and food on the flight - only thing complimentary is a glass of water."
Pros: "The attendants were friendly."
Cons: "We were late. Seats were cramped. All beverages cost money."
Cons: "EVERTYHING is an added on cost, no frills, cramped,"
Pros: "We left on time and got in early."
Cons: "The seats are crazy narrow, you have to pay a lot extra to have any legroom at all, basically 18th century slave ship seating. Virtually all baggage is an up charge, even carry on, and they wouldn't even give you a bottle of water, that was like $2 or so. At the end of the day, a $105 ticket winds up costing $335"
Cons: "Everything was awful from a 5 hour delay to the time I called 20 minutes before coming to airport and being told it was on time. The minute I walked in the door of airport was told flight delayed at least 4 hours. Then calling customer service asking for money back and they said they ad to charge me $99 to cancel. I will NEVER fly this airline!!!!"
Pros: "Pleasantly surprised. Trip was marred by alcohol service to people who were obviously already under the influence and disruptive to those of us around them."
Pros: "On time, friendly, no surprises."
Cons: "flight was 4 hours late and one of the crew members was intentionally rude."
Pros: "The flight attendants The seats were comfortable We were delayed but the crew kept us informed"
Cons: "No healthy snacks The rest room smell Delayed by faulty oxygen tank"
Cons: "Not clean!!! Finger prints and Cheerios were all over my seat and window, it's hard to relax when it's so dirty. My window had something smeared all over it and clearly a child had sat in this seat the flight before, I understand you get what you pay for but cleanliness shouldn't be sacraficed."
Pros: "Know what to expect and you will not be disappointed. If you demand a high end experience from any low end company ... you're behaving like an idiot."
Pros: "On time."
Cons: "The way Frontier does business. You have to pay for seats and luggage. I was shocked they didn't charge me for a seatbelt. Painful. Had me so mad I will never fly their airline again. I am telling everyone how bad the customer service was."
Cons: "Rough ride"
Cons: "No food."
Pros: "Overall the flight was great and the crew was the best"
Cons: "$40 for a carry on bag."
Cons: "Had to pay for carry on and the seats were Rock hard Even charged for peanuts and pop"
Pros: "clean comfortable flight"
Cons: "need TSA pre check!!!"
Pros: "Decent legroom"
Cons: "Everyone costs additional"
Pros: "I got more than I bargained for. On a short flight (2hrs), I don't need frills. Everything worked, crew was professional. Price was excellent. Paying for extras doesn't bother me, but I understand it's a concept that many people need time to get used to. I'd way rather pay for my carry-on or even water than to have to subsidize the cost of yours."
Pros: "The plane was clean, the flight crew was very polite and helpful... flight was on time leaving and early on arrival."
Cons: "Extra fees for everything. Additional fee to book your seat. Additional fee for luggage... even carry on."
Pros: "I was very pleased from check in to arrival. Seats are comfortable and appreciated being offered water. Very efficient crew and seemed dedicated to their job. Had no surprises since all the info was in the paperwork. Will fly Frontier next time also."
Pros: "Seats sucked, no entertainment or WiFi, but I would do it again for the price"
Pros: "Price was good. Wish you had more flights"
Cons: "Almost 4 hour delay on the flight."
Pros: "The crew was amazing! They even let my 7yo daughter take a photo in the cockpit with the pilot. Thumbs up Frontier."
Pros: "Everything went smoothly. Leg room better than many others."
Cons: "Seats are stiff. I was sitting in 4c."
Pros: "That it wasn't overbooked or crowded. It was on time, actually a little early. Direct flight."
Cons: "To find out I had to pay for a seat selection and a carry on bag! Silly me I thought the price of a ticket included a seat. Overall round trip an extra $92.00!!! For real? Give me a break. Seats are uncomfortable, they didn't recline. I have flown Frontier before and it was not like this at all. Don't even get a complimentary beverage."
Pros: "Did not feel like cattle"
Cons: "Didn't know you had to pay extra for a seat assignment and $30 to check a bag. Added a lot more expense to the flight. I hate to be nickeled and dimed. Just put everything into the cost of the flight!!!"
Cons: "Delayed departure from 7AM to announced "possible" 12:30PM. Delay reportedly caused by "flight crew having timed-out" leaving our plane without a crew in Las Vegas. This very long delay made my trip unfeasible, forcing me to cancel my trip entirely, and my wife, having to shorten her stay in Florida by three days."
Pros: "The only thing we liked about the flight was that we arrived safely."
Cons: "Stiff, noncushioned seats with no leg room whatsoever, which did not recline at all -- on a red-eye nonetheless. This was not disclosed at time of booking. Stewardess' yelled when people got out to go to the bathroom. Nickled and dimed for everything and nothing was included -- no video of any sort to watch, no magazine to read, no Wi-Fi to purchase. The cheaper price to fly frontier was not worth it."
Cons: "Cancelled...all i got was a refund! No credit voucher or anything for another flight. Not accommodating at all."
Pros: "Boarding was quick"
Cons: "Messed up name on ticket had to call to have changed (would have been charged online to do so) Only saw flight attendant once This airline really nickel&dimes you. Tickets cheap but you pay for absolutely anything you may need. If you travel with absolutely nothing than this airline may be good for you. This is my second time with frontier had poor to okay experiences both times, will avoid this airline in the future."
Pros: "Staff were very pleasant."
Cons: "Food selection is quite limited."
Pros: "For the price of our tickets it was fine."
Cons: "I didn't like that we had to pay for soda..."
Cons: "Very low quality of employee performance and professionalism."
Pros: "Left on time and arrived on time."
Cons: "45 dollars for each carry on . Not pleased to pay 90 extra dollars. Never flying Frontier again"
Cons: "Hour late, seats very uncomfortable, small"
Pros: "I like everything nice people fast operations reached on time to destination."
Pros: "The boarding person was gracious and efficient ( it was approaching midnight)."
Cons: "Deception. Why sell tickets for a flight when there really is no service? You have changed the definition of airflight to shipping (human) packages. Flight delayed ( yes, understand de-icing & something else was going on and the CUSTOMERS were never told about things, i.e. delays, loud noise in cabin for 20-25 min( night flight), stewardess clumping loudly up and down isles. Plane was bit more than half-full yet late passenger waa placed in row with 2 other unrelated passengers. When I asked to move/empty seats, the blonde stewardess was so rude, I was shocked and sat back down. At final descent clearing, again a stewardess was rude to the woman next to me. Try being a 24/7 caregiver being kind no matter what and cleaning up far more than paper and crumbs on the floor, even maybe at 3 am! Wake up Frontier!! What you put out comes back to you!"
Pros: "Tout le monde a été thés gentil. Très facile"
Pros: "Inexpensive flight. Friendly but no nonsense crew."
Cons: "Why do they seat front rows first? You would think that would block people from getting in."
Airlines flying to Fort Myers SW Florida Intl have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
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