Pros: "Entrainment and crew"
Cons: "Flight was over an hour late. We had to get off the plan because of a fuel problems."
Cons: "I was able to connect to internet and watch movie Thank you"
Cons: "Wifi went out in the middle of a movie in the middle of the flight. Bored and frustrated!!!"
Cons: "Healthier snacks would have been nice."
Pros: "Great on everything. Very friendly."
Pros: "Plane was late and despite bringing candy canes to Terry to make the crew happy, the crew seemed irritated. Not what I’d expect from Southwest."
Cons: "Try to make the customers feel like your at least slightly happy they are there."
Pros: "The entertainment was great. I wish WiFi would have worked."
Pros: "The seating was a lot more spacious than on the Delta flight we took to Portugal three weeks ago."
Cons: "The gate agent got the boarding group messages mixed up on the display screens, which allowed some people with C boarding numbers to board with the first group of As, but aside from that minor issue everything went fine (it was a full flight, and too many people carried on luggage, as usual)."
Cons: "Slow luggage delivery at DCA"
Pros: "The crew.....always the most valuable asset a company has!"
Cons: "We have a known traveler number, TSA precheck, and yet SW did not include this info on our boarding passes.....we had to use the normal tsa security lines. The info is in our SW rewards accounts."
Cons: "We had to cancel because of the hurricane, already switched the flight. You need to update that in your system faster"
Pros: "The crew was good."
Pros: "Everything went well. It was nice to have a flight that was smooth."
Pros: "Crew was humorous & awesome!"
Cons: "Free the wifi!"
Pros: "Nice crews, good seating option"
Cons: "More direct travel instead of 3 flights to connect"
Cons: "This plane was one of the older versions so it took longer to board because of the lack of overhead bin space and I felt that the seats were more cramped than normal."
Pros: "Direct flight"
Cons: "Depart 1 hour latwr"
Pros: "New plane. Much quieter and nicer. Also got aisle seat in emergency row, so had plenty of room."
Cons: "I still think the charge of $8 for internet is just too high. Although I enjoyed watching football game, I would rather listen to Apple Music subscription. But I’m not paying $8 for this pleasure for 2 hours. How about reducing the price to $2 or something else that is less."
Pros: "The ability to sit next to my person."
Cons: "Soccer team of over 20 kids who were allowed to act their age. Also, your pretzel bags are hard to open. Southwest flight attendants were awesome."
Pros: "I appreciate that the crew did their best to make everyone happy and comfortable. I also appreciated that since the flight was delayed the crew did their best to make sure the boarding process was quick and as painless as possible."
Cons: "The connection in St. Louis was tight and unfortunately the departure gate was on the other side of the terminal so the Austin passengers had to hustle to make sure to make the flight. I’m not sure why my KTN did not connect to the tickets and so I was not able to utilize the pre-check security, which is a bummer. I have my number on my SW account so I’m not sure why this time it did not connect automatically as it as done in the past."
Pros: "I always the friendliness of the crew"
Pros: "Crew was nice"
Cons: "I got sick cause of turbulence"
Pros: "We have always had a good experience with Southwest."
Cons: "Noisy children RIGHT behind us. But it wasn't their parents' fault; we are just older and not used to children talking at the tops of their lungs for the whole trip."
Pros: "The flight was 4 hours but u could barely tell being loaded up on snacks and drinks. The bathroom was tolerable"
Pros: "The crew was very welcoming"
Cons: "No comment here"
Pros: "I love flying Southwest! It is always a quick and easy boarding process. The flight attendants are always nice and attentive. Overall, my favorite airline!"
Cons: "This has nothing to do with the airline itself, the flight was just a bit bumpy due to turbulence."
Pros: "Southwest flight attendants are the ABSOLUTE BEST! Always friendly, professional, and taking that extra step to make sure everyone is safe, happy, and getting to their destination in style. I have HAD to fly on other airlines recently, and the service and price of Southwest is the only airline worth my time"
Pros: "The flights were great! Only had one flight that was full, but still no issues at all. The flight staff were extremely pleasant. No complaints!"
Cons: "My luggage never arrived and I had to leave the airport with out it"
Pros: "Great crew and flight. The flight attendants was excellent!! Received complimentary libations. Very nice."
Cons: "Late leaving the gate but the crew more than made up for it."
Pros: "The crew was awesome and boarding was seamless."
Pros: "On time and the staff was great."
Pros: "That we made it home eventually"
Cons: "SW lack of communication and empathy towards myself as a 20 year customer"
Pros: "Speed as to getting everyone on board and in the air. The attendants were all fantastic as well, almost made me feel at home. Despite my initial flight being delayed we made up the time in the air and I was still able to make my connection both because of making up time but also SW held the connection in ATL."
Cons: "The incoming flight was late by about a half hour. My connection was only a 45 minute layover so I was worried since I was on a later flight. SW did however hold the plane in ATL so that I did not miss my connection."
Pros: "Southwest is ALWAYS the BEST. It was such an early flight (5:50 am), and they kept the cabin so quiet throughout the entire flight."
Cons: "Nothing, per usual."
Pros: "Streamlined, friendly crew"
Cons: "Seats were very small"
Cons: "Same old pretzels"
Pros: "The crew is very engaging and always smiling"
Pros: "Plane is not full."
Pros: "I think it was unreasonable to haold up a plane 50 minutes so that a SW mechanic could board!"
Pros: "Once we boarded, the flight attendant was AMAZING."
Cons: "There was absolutely no sense of urgency in terms of check-in. The agent was helpful but we waited in line for over 1 hour!!! Then there were delays getting to the gate(beyond the control of Southwest). But all of that caused us to miss pre-boarding which was necessary given we traveled with 1 of us in a wheelchair and 2 infants!"
Pros: "Very helpful and courteous crew. I fly only with Southwest!"
Cons: "No complaints!"
Pros: "The pilot and crew were friendly and funny"
Cons: "No one's fault, but the 2nd worst turbulence I've ever experienced, and the 1st was when we almost crashed several years ago. But I'm sure that it was better this time because of the skills of the pilot (who was quite nervous as well)"
Cons: "Crazy Long wait for bags. Really disappointed in my experience arriving at DCA. Instead of having adaquete signage, they had some loud obnoxious woman yelling at us which bag claim was which. Arrival fail."
Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Pros: "Crew was great, the flight was good. Food is good but expensive."
Cons: "Free or inexpensive food options would be nice. I also prefer when the screens are in the back of the seat and I don't have to stream on my phone or pay high prices to use data."
Pros: "Crew was friendly"
Cons: "Tray tables very dirty, flight overbooked, hard to find gate agents"
Cons: "Better snacks premium members"
Pros: "Crew is always amazing and friendly on Alaska."
Cons: "There were no movie devices for some reason on the flight"
Cons: "Person next to me was tobacco smoking! And he was really obese taking up 2 seats! Airline shouldnt have noticed it and took action!"
Pros: "The flight was great and the process from boarding to take off was wonderful. This was also a rescheduled flight after my other flight was cancelled."
Cons: "The seats cushions. They weren't the best. That's all."
Pros: "The flight attendants on all three of my flights were nice and helpful as well as all the employees at each airport I visited. The food was good and I had a great time."
Pros: "My bags were about 3 pounds heavier than allowed and she let me in with them. The crew is overall very nice and professional."
Pros: "Free movies was great."
Cons: "Missing luggage. Please help"
Pros: "It got me to where I was going. Attendants were very good."
Cons: "Long flight delay. Seats were cramped."
Pros: "Crew was nice and helpful Comfortable Entertainment"
Cons: "Flight delayed 1 hour"
Pros: "All aspects were very good. Non-stop flight to STL a very good option for travel."
Pros: "The crew on both flights were excellent"
Cons: "I didn’t like the fact that when we returned to St Louis our luggage was not here. And to make matters worse there were no Alaska agents to assist us in any shape form or fashion. I made a call and left my name and flight information and hope someone will call me tomorrow with an update on my luggage and have it delivered to my home. Because as of right now we have been traveling almost 24 hours from Alaska to St Louis. Please call me if you need any additional information."
Cons: "My connecting flight was late and they gave my seat away. So I’m not on the flight. Worst of all I was made to feel like it was my fault for being late"
Pros: "Staff was friendly and accommodating. I liked that they boarded the back of the plane first. Also liked the updates from the flight attendants of what areas you were flying over at the moment. Was impressed with the landing as the pilot had a nasty crosswind to deal with that rocked the plane pretty good."
Cons: "I've been on a few flights recently with headrest screens for entertainment. This plane did not have that."
Pros: "Great newer 737-900"
Cons: "Temperature was too warm for the entire flight. Several asked for more air conditioning"
Pros: "On time departure and arrival, friendly and helpful crew."
Cons: "I tried to get an aisle seat and was told that was what I was assigned when I checked in at Beijing. Even though it was in the Premium section with extra legroom, a middle seat is difficult for a 5' 11" person, especially after flying for as many hours as I flew. I was constantly bumping shoulders with people in the aisle and window seats."
Cons: "My seat was changed and I had to sit by a baby crying off and on the whole trip...should always let the customer know ahead of time"
Pros: "I did not feel well on this flight and had a great experience. The crew was very helpful and kind and attended to my needs."
Pros: "Staff was awesome"
Pros: "Punctual, professional and comfortable. This airline has never disappointed me. I appreciate the seat availability and the staff are always so very pleasant. Well done."
Cons: "My return flight has a child seated behind me. Not great."
Pros: "i got a good window seat"
Cons: "didnt like the hour delay, but what can you do"
Pros: "It was my first time using Alaska, this trip. I liked your airline overall! Clean."
Cons: "On my flight home to Detroit I was seated in the back. The flight attendants did nothing but gossip about other flight attendants (good and bad), their home life,etc. One rammed me with the cart & their body, woke me up, didn't even apologize. Just felt it was rude. I pay for my flight. I was trying to rest on my 4 hour flight before I had to tend to daughter who had cancer, I need the rest. And for what I paid, I should be able to. Not listen to Alaska's drama within."
Cons: "lost my baggage, huge pain in the butt. At least they said they'd cover everything. We'll see what happens."
Cons: "crowded with no room to sit anywhere and couldn't hear announcements outside immediate area. Immigration process too lengthy and almost missed flight with 2 2/12 layover in Seattle."
Pros: "I love the boarding process. It only makes sense to board the back of the plane first. Finally! They have nice size overhead bins. Love the charging ports in the back of the seats. It seems like someone finally thought through the flight process. Even with a little turbulence the landing was smooth and just a little early."
Cons: "Not their fault, but not a fan of long layovers. Anything over an hour to an hour and a half is a pain."
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "The plane was modern and comfortable, including the adjustable side wings on the headrests. In flight free wifi and entertainment was a wonderdul way to pass the time. Crew was so friendly. Flights on time and luggage retrieval was very speedy."
Pros: "arrived very close to on time staff were quite pleasant"
Cons: "small child (3-4y) climbing on seats - standing with one foot on each seat , straddling the aisle, and walking in aisle - at times when both seat belt sign was on and off (zero attempt by parents to have them stop - laughing at the antics and/or dad playing video games) I could not get the gogo app to work to watch the "free streaming" movies"
Pros: "The plane felt new and was comfy. Crew was nice and the flight was overal pleasant"
Cons: "They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either."
Pros: "the digital boarding pass is great. The food tasted good but was costly."
Cons: "it was hot on the plane. a 4 hour flight and you have to pay for food?"
Pros: "I did not eat on flight , just had the drink that was offered. Also did not use the entertainment offered. It was nice that both were available."
Pros: "Boarded and left on time. Short flight so I can't speak to the food or entertainment offerings. Crew was pleasant although probably at the end of a long work day. This is no small thing for people who must deal with the public all day in a small space. It was appreciated!"
Cons: "Nothing to complain about. Nice quick and efficient hop."
Cons: "Of the 4 my flights between SFO and SEA in the last 3 weeks exactly none departed on time."
Pros: "Completely full flight but loaded quickly and attendants were great!"
Pros: "The crew was great! Humorous, courteous, and helped passengers feel relaxed. Coffee and biscoff cookies are awesome. Also enjoy when they come by a second time to see if you'd like more to drink."
Cons: "Seating was tight and uncomfortable"
Pros: "Loved the charging ports..My fruit and cheese tray was actually fabulous. Boarding was done fairly quickly and we even left a few minutes early."
Pros: "Everything was wonderful. I especially enjoyed the free wifi so I could text my husband to let him know that I was going to be landing a little bit early!"
Pros: "The flight from St. Louis to Seattle was delightful. The crew were top notch and provided good food, snacks & drinks. All of which I endulged. We landed on time..... but that's where the good times come to an end."
Cons: "55min wait on the after landing. Another hr to get bags. Roughly 2 hr delay. Also, having the return to SeaTac after taking off due to mechanical failure. Rrrr! 4 cancellations thanks to the snow and the port of Seattle with their "Regulations""
Pros: "it is too short time to catch this flight between two flights.so i didn't catch it,but they give next flight to stlouis,unfortunately the flight time is too late.hope next time can have a longer time between the two flights.because they saled together,it is good to think about the foreign passengers."
Pros: "Attentive staff. Clean and smooth flight."
Cons: "Again wish Alaska offered complimentary meals at the price we pay for a ticket but understandable! Somewhat clean and slow to board."
Pros: "don't know if it was the time of the year but there was more open seats which meant we weren't crowded going to Seattle and coming back home to SLC. Great assistance, nice people, smooth flight."
Cons: "Can't think of anything"
Pros: "Everything was great!"
Cons: "Boarded early because of disability, crew unable to assist in placing carry-on in overhead bin (bad back, medical reason or other excuses). Intermittent "rough flight" Lavatory - not flushed when entered, reported to crew. Problem ?"
Pros: "I was able to get an earlier flight."
Cons: "Did not buy food. Don't think I was offered tablet for movie."
Cons: "Rude female flight attendant. Telling a customer that she must have been a bull because rams listen and follo directions the first time. No class."
Pros: "Enjoyed the friendliness of the crew"
Cons: "The media on this flight was a little outdated"
Pros: "Yes the crew was great."
Cons: "It was a short 2.5 hr flight. Jet blue provided packaged snacks and a soft drink at no additional charge. Other airlines charge for everything. A carry on and a handbag were also allowed which others don't. The seats are leather and have more room. Seems Jet Blue is the last one of those traditional airlines giving more for your money. Thank you Jet Blue ! I am sold."
Cons: "More leg room"
Pros: "Los asientos amplios"
Cons: "The snack bar, Couoh he better"
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Pros: "Free Wifi is great, the plane hugged the coast so it worked for most of the flight. The snacks are decent albeit limited."
Cons: "The baggage check-in system was completely down for over an hour. They didn't communicate to the throngs of people and by luck the system slowly came back up with just enough time to clear security and board."
Cons: "Two hour delay between boarding and then sitting on the runway."
Pros: "Our flight was delayed a grand total of 5 hours"
Cons: "They could’ve had a backup plane more readily available"
Pros: "Crew and seat were good."
Cons: "TV was broken."
Pros: "Smooth flight, early arrival, Nice crew, roomy seats, fun snacks, good movie choices."
Cons: "The touch screen on my seat didn’t work, but the side control did, so I could still watch movies."
Pros: "The seat was good, snacks is good."
Cons: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."
Pros: "Crew handled a health situation very well. Never lost their composure."
Cons: "Not having our luggage lost"
Cons: "Delays on both sides. Empty plane blocking our arrival... come on that is horrible considering the flight was delayed departing"
Cons: "Wasn't their fault but it was a pretty turbulent flight. It's winter and we flew NY to Costa Rica, this is expecteddue to the wind, in the winter, in warmer climates. you could tell the pilot was doing his best to avoid turbulence though & the staff were ultra professional."
Pros: "Aircraft nice, clean and modern"
Cons: "Entertainment had technical issues."
Pros: "Leg room and personal item room under the aisle seat is good. Crew was good. Flight was on time. There was room for carry-on bag this time."
Cons: "Wrong terminal info in JFK air train. Wrong gate info on JFK monitors. Wrong flight info on Gate monitor (bermuda instead of burbank). Seat TV stopped working. Narrow seats. Food sold before drinks, drinks should be first. Rear deplaning never worked due to some problem. Laptop space cramped."
Pros: "Plenty of room and empty seat next to me"
Cons: "Long walk from parking to terminal at JFK"
Cons: "The flight was delayed for like an hour"
Cons: "So first thing before takeoff one flight attendant told someone to turn there music down because it could be heard outside of the headphones, but then proceeded to talk extremely loud throughout the entire flight to the other attendants. It was a 6am flight and mostly everyone was trying to sleep, but she was so loud that I gave up after trying to. If you tell someone else to be quiet because of sleeping passengers, I recommend you follow your own advice."
Pros: "Legroom is better than most other airlines and crew was very nice"
Cons: "We were delayed on the runway after boarding for an hour and arrived in Burbank an hour late. My screen was broken and I was unable to access any movies or tv shows. Finally, they ran out of meals early on in the flight."
Pros: "Staffs was very attentive and sweet. They made sure I was ok, provided snacks and drinks. Pilot said hello to me and my sister and we had a short chat, I felt very happy with the staffs friendliness and attentiveness."
Cons: "Everything was great! There was a small delay, and that’s all."
Cons: "Once again, on this flight, I, my wife, and our 2-year-old were split up. This time, we were all placed in different rows. Way to go JetBlue! Thankfully, on this flight we had people who were decent enough to trade seats with us (probably because it was only two seats to an aisle, and therefore, no middle seats) so we could be together. Shouldn't have to do this though. PUT FAMILIES TOGETHER ON PLANES, ESPECIALLY IF THEY HAVE YOUNG CHILDREN."
Pros: "Ample leg space, super clean, very amiable staff, free media, all round excellent. Positive feel."
Cons: "Liked everything"
Pros: "Flew to JFK from Jax and back and both flights left on time. Return flight landed 30 minutes early. Seats were comfortable enough. Movies were good. Flight crews attentive"
Cons: "Nothing was bad"
Pros: "Free WiFi was great, but wish I could sign in with my Amazon account instead of setting up TrueBlue."
Cons: "The food cart rushed by without asking if we wanted anything. Also not clear until after food purchase that free snacks would be available throughout the flight."
Pros: "New plane with self service snacks and drinks."
Cons: "Mechanical problems delayed the flight one hour."
Pros: "Very impressed by JetBlues seats- feels bigger than seats for international flights!!"
Cons: "Inflight entertainment was relatively new and varied but remember to bring ur own headphones!! Esp those newer iPhone owners!!"
Cons: "My flight was delayed"
Cons: "Our prior flight arrived 30 minutes late and we had to run to the opposite side of the airport. We were there before the departure time but the staff gave us a hard time saying they were going to lock the doors on us. It wasn't until the flight crew ran up behind us that they finally didn't have an attitude and said we were fine. Online entertainment didn't work, no shows, the map doesn't have a time or useful info. My row was skipped by the crew for snacks. The guy came from behind first, which I didn't see and then one the way back, he didn't even look at my row or the row in front of me."
Pros: "The crew was friendly."
Cons: "The boarding policy changes are confusing. No longer boarding from the rear of the plane and no explanation of how to board sooner without buying an extra space seat. Also the seats are less comfortable."
Pros: "Left on time. Quick, smooth flight. Arrived early. Couldn't have been better!"
Pros: "The customer service was amazing!"
Cons: "The flight was about an hour delayed."
Pros: "Great service, delightful crew, flight went in a smooth and timely manner. Very satisfied."
Cons: "Although the seat had enough of leg space, the folding table in a back of the chair in front of me was malfunctioning, crooked and unstable to a certain degree; I could not push the back seat down. But over all my experience was good"
Pros: "the extra room"
Cons: "My flight was cancelled due to weather (understandable) but jet blues customer service desk was very unfriendly and not helpful"
Pros: "extra leg room that I purchased."
Cons: "gate personnel were rude. called passengers by group, then told them they were blocking the way for other passengers! flight attendants had no personality and didn't interact with passengers I will not fly with this company in the future."
Pros: "They got us on quickly, and the flight arrived quicker than expected."
Cons: "The line for security was poorly managed, tried talking to multiple employees and they all ignored me, and on the plane there was no wifi, and I tried to flag down a flight attendant for water but they never came to the back of the plane."
Pros: "Flight attendant relocated me to exit aisle (see below)."
Cons: "My seat's headphone jack didn't work. Annoying for a long flight --they should be frequently checked and maintained."
Cons: "First off the TSA line was changed right in the middle of waiting in it. They combined two lines into one giant line, putting the other line in front of my line. I know part of this is TSA, but JetBlue has some pull/say in how their terminal works. This doubled my TSA wait time resulting in a 1hr 15 min wait for security. Second, the flight was 20 minutes delayed. Not the best JetBlue day."
Pros: "There was a delay on my flight from Dubai to New York... as a result I missed my flight to Rochester. Now I am being told to rebook the flight and pay full price. I am getting the short end of the stick here. This is totally rip off"
Cons: "Flight departed 2 hrs late. No jet blue personnel were at the gate for hours, and offered no assistance with connections or alternate arrangements. Never had such a poor experience."
Cons: "Tv, internet did not work majority of the flight, air was not that high."
Pros: "The check in process with Jet Blue is always seamless and quick. Great communication. I enjoyed the free wi-fi and under-the-seat outlets. Also love how refreshments are available to grab at anytime."
Cons: "The sound on the movies, etc. is terrible! And half the time the screens don't work."
Pros: "Space. Courteous service."
Cons: "Lack of charging/recharging for cell phones etc. unable to take advantage of in-flight entertainment"
Pros: "Everything Entertainment Early landing"
Pros: "The flight was one of the best domestic flights I have ever taken. Amazingly helpful and courteous cabin crew, excellent customer service, great add-ons like free wifi and snacks. I think I will only be taking jet blue now, especially if the price remains somewhat similar to other carriers. It is simply the best."
Pros: "The snacks were fresh"
Cons: "Several delays, long wait time AFTER we were COMPLETELY boarded, non-communication between staff & passengers regarding WHY we sat on plane for at LEAST an HOUR after boarding, and flight personnel not double checking to make sure that all passengers had something to drink after the snacks were given. JetBlue needs to get it together!!! I will DEFINITELY avoid them in the future!!"
Pros: "The flight attendants were good, helpful , awesome ,"
Cons: "The staff at the kiosks. One lady was rude and impatient and after encountering a problem chose to send me to the counter , I went to another who was patient and we succeeded. The baggage handjers were terrible as well. They're getting paid to lift bags, I had to lift my bag and weigh it on the carousel myself"
Cons: "Overall not bad. Food service can be better but it is due to the pandemic currently. Overall excellent flight!"
Pros: "Crew, movies, comfort"
Pros: "Excellent crew"
Cons: "It was all great"
Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Pros: "Free entertainment"
Pros: "Yes crew was great"
Cons: "More leg space"
Pros: "The pilot greeted us all on the jet way and then spoke to us. He even came to ask if everyone was ok before we left."
Pros: "Desk attendant was very helpful, personable, and efficient"
Cons: "Couldn’t get a boarding pass for the last leg of my trip (AZO>DTW>ATL>CSG) when I checked in online, couldn’t get it at the Delta counter in AZO, nor in DTW. The staff at the Delta counter in ATL resolved it in less than ten seconds."
Cons: "The flight scheduled was 1 hour 30 minutes late"
Pros: "Crew was awesome"
Pros: "We actually did not fly this route. We bought a car and drove home!"
Cons: "Overall, a good short flight."
Cons: "I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control."
Pros: "I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy."
Cons: "Everything was great on our flight."
Pros: "Got me there Safely"
Cons: "Couldn’t understand announcements... at all! By flight attendant or pilot"
Cons: "There was no food or entertainment. There was a problem with the seat of the person in front of me. He couldn't keep his seat straight and his head was in my lap throughout the flight."
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Cons: "Front gate person was very rude, inpatient and did not help us to print our new boarding passes that they gave in Barcelona. During boarding process, we had to wait aside until new boarding passes printed that could have been done over an hour earlier."
Cons: "They ran out of overhead space we had to check a carry on bag. My video monitor didn't work so that was disappointing."
Pros: "Equipment felt a bit dated. No entertainment system, which was fine with me. Skipped the offered snack. Just had water. Flight was onntime."
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Cons: "I am very short (5’0”) but there just isnt enough room i cant imagine what a big person feels on a 9 hour overseas flight."
Pros: "Flight itself uneventful"
Pros: "The fact I arrived safely"
Cons: "Delayed 40 min then boarded the plane without pilots. Waited another 30 mins for pilots and by the time they got there and settled weather delayed. Sat on plane for another 30 mins then were finally let off the plane. Quiet announcements for reboard most passengers late. Then waited in line for take off for another 25 min. Whole thing was poorly executed. Would expect better from a large airline"
Pros: "I love the in-flight movies!"
Cons: "This wasn't pertaining to the flight or airline; but the TSA line was ridiculously slow."
Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Pros: "Easy transition from one gate to the next.."
Cons: "The food was not fut for human consumption and the servers did not care"
Pros: "Good choice of video programs."
Cons: "The flight attendant took 25 minutes to appear, and had enough time for one round of service. First class, at least you should get two drinks. Fly basic economy, there just isn’t any reason to fly first class."
Cons: "Direct flight, on time arrival"
Pros: "The crew was outstanding, polite, and professional."
Cons: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"
Pros: "This was probably the best flight I’ve ever been on. The staff had a great sense of humor, as well as openly honored our military by bumping up an active member to first class."
Pros: "i fell asleep until we arrive to STL."
Cons: "They lost my bag."
Cons: "That most of the seats do not recline do they could sell more seats."
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Cons: "The flight was OK."
Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Cons: "The seats are very small even for a petite person."
Pros: "Everyone was great"
Cons: "The arm rests on both flights where impossible to lift to get out of our seats, the headsets had a lot of static, the head rest was broke on one side, the food to Germany was fine but back was horrible. Within 20mins of take off you were out of most alcohol and the wine was horrible."
Pros: "The interior of this Boing 757-200 was New with a great entertainment system in the seat backs in economy, and the crew was free endlessly and attentive."
Cons: "The APU was inoperative, so the flight departure was delayed 40 minutes awaiting a ground start unit to get the engines going. It took,me some time to convince my fellow passengers that the loss of the APU was not a safety-of-flight issue. Also, a humongous passenger waddled down to our row and wedged herself into the window seat just before the doors closed. She immediately wanted to raise the seat divider, claiming that it was uncomfortable. The middle seat passenger insisted that she wanted to have it down, correctly pointing out that she had paid for a whole space. Despite the seat divider, the obese person's body oozed over and below into the middle seat during the flight, cramming the middle passenger. These folks Need to buy a second seat..."
Pros: "Excellent flight crew, good selection of snacks, excellent seat and leg room."
Cons: "Lavatory was unusually smelly no charging port"
Pros: "Short comfortable flight.. good entertainment to choose from."
Cons: "Everything was good with this flight.."
Pros: "Great (seemed like unusually friendly and helpful) crew. Plenty of carry on baggage room."
Cons: "Seats didn't recline. Plane hot initially and couldn't be cooled down until airborne."
Pros: "Did not eat or use entertainment."
Pros: "On time, efficient boarding, no lines or delays. Attendants not as top notch as on the domestic leg but we're friendly and efficient. Loved the seat back entertainment options, watched a movie, listened to 2 podcasts, and enjoyed some excellent blues music. All while tracking he flight progress. Made the 6 hour flight go by quickly and not mind the bumpy air in the tropics."
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "Excellent flight. Nice new aircraft."
Cons: "In a 6h flight, they only served drinks once. I saw the crew member once with a tray of glasses with water, but he ran out before getting to our seat and never came back. I was glad I hadn't finished a bottled water I had purchased earlier at the airport."
Pros: "The entertainment available during the flight"
Cons: "Seat comfort"
Pros: "Suncountry has great service, their seats are not cramped and i think that there is enough leg and elbow room in every seat. The crew was attentive and friendly, the flight was punctual and uneventful."
Pros: "Nothing- and it cost me $50 to have voucher issued for future flight."
Cons: "Monitors with Sun Country gate information very difficult to find, if at all. I asked several people about Sun Country and departure gate, and was pointed in several WRONG directions. Since next flight out was 9p, I decided to cancel my trip. I did investigate taking same flight tomorrow, Jul 13, and was told it was full and I would be standby."
Cons: "Flight was determined to be 2 hours late well in advance. No e-mail, no call so we get to the airport 2 hours ahead of departure to find out we have to sit around the airport for 4 hours. This was NOT a last minute delay. This was the second Sun country flight in a row that was late. The first was a ramp gate hold for weather at the destination. Not sure why this one was late."
Cons: "Service and customer handling at MSP and JFK were very poor. This airline charges for everything, and if you select an incorrect option and over pay, then too bad... They offer no reimbursement. Buyer Beware."
Cons: "There were no charging port for phones"
Pros: "Flight was on time"
Cons: "I over paid baggage fee for both departure and return, been trying to call a customer service representative for a refund but their is no direct number. I keep getting switched from one person to another without any feed back and it's so frustrating. It will be nice if I can get someone to just tell me there is no refund rather than keeping me online for over 10mins."
Cons: "Two hour delay. The seats were extremely uncomfortable, it basically felt like 1” of cotton on plywood, the back support kept popping in and out. The staff not pleasant, as in zero smiling, no welcoming on board and they were short with other passengers. It’s unbelievable that snacks are extra when every other airline offers complimentary peanuts/pretzels/cookies. I had to spend $30 extra for my fiancée to sit next to each other, even though we purchased tickets together. As a Minnesota born resident, who now lives out east, this was such a disappointment. I will not fly with again."
Pros: "Everything went quickly"
Cons: "I had to pay to pick my seat, for any food or entertainment."
Pros: "By getting an exit row seat, I was able to board early on"
Cons: "I wasn't told that the exit row seat would not recline until I got on the plane. My last trip on Sun Country, none of the seats reclined as far as I can tell. I'm generally very tired by the time I get on a flight, and not being able to recline at all makes for a very uncomfortable flight."
Cons: "No free video screen"
Cons: "I was next to the window. It was so cold I could not get comfortable. I was never offered a drink, I think they thought I was sleeping. We sat on the runway at JFK for 45 minutes before taking off."
Pros: "Seats were okay."
Cons: "Rude, borderline racist staff. Overall unprofessional company. Double standards and miscommunications."
Pros: "Flight crew was very friendly and helpful. Staff at check in was very helpful in arranging wheel chair for my wife and arranging for us to sit together. Much appreciated!"
Pros: "I liked the local Minnesota drinks on the menu. Having MN beer was a fantastic touch (Surly Furious is the best!). Sadly, on my departing flight they were all out though."
Cons: "That you have to pay for drinks. And no peanuts or small snacks was a bummer - that's just cheap (you have to pay for those too)"
Pros: "Boarding was easy / I didn't bring a carry on so I wouldn't be charged but i had a big personal item and was a bit worried but no one gave me any trouble. Attendants were very nice when I wanted more than 1 cup of coffee. Boarding let you sit right there before you got on the flight / seats were right next to the gate. Also booked totally last minute and had a window on first leg, and an aisle on second."
Cons: "The flight was delayed because of SC operational impotence and I was missing my connection. SC said they will refund the fare but refused to compensate $200 in fare difference on an alternative flight. I could not afford the alternative ticket and missed my appointment that I have scheduled 3 months in advance. SC customer service manager named Cole enjoyed torturing me on the phone for 30 min saying he was not going to approve the difference in fares blaming on weather. While an agent at the gate indicated the delay had nothing to do with the weather!!! Most horrific experience ever! And I fly all the time"
Pros: "the crew on board was great. no food options offered. no entertainment. are you kidding?"
Cons: "the flight was delayed so the boarding that was to start at 8:15 started at 9:00. We were all called to board within a few minutes, only to hurry up and wait in another line outside the plane for like 10-15 minutes before the crew actually let us board. The plane left the gate and then sat on the tarmac in another line where over 30 plus planes were also waiting to take off. WE SAT THERE ON THE TARMAC FOR OVER 2 HOURS. Not that Sun Country was at fault, but we should have never been able to board, knowing that the airport was that backed up. JFK is notorious for doing this to customers."
Cons: "They didn't have seatback screens and were instead trying to get people to pay to rent tablets. And there were no free snacks. It just felt cheap."
Pros: "I liked the price"
Cons: "Ok so we had to wait for 90 min into the flight before any service."
Cons: "I arrived an hour before my flight and the gate staff had left for the evening, so I couldn't check in for my flight. No self-service web check in either. And their customer service dept couldn't help get me checked in. So I had to miss my flight and go home."
Cons: "15 hour delay with no communication with updates."
Pros: "I like the fact that I finally got to my destination."
Cons: "Sun country did a pretty terrible job of delaying my flight. Instead of delaying it all at once, they pushed it back gradually, a total of 7 or so times, until 16 hours later we finally took off. On top of that, they blamed the weather, yet flights were taking off and landing all around us. The fault was clearly with our particualr aircraft or Sun Country management - or both. As compensation, we received a $200 voicher to fly with Sun Country again. I will likely not even use it."
Pros: "Crew were great! Friendly and always around!"
Cons: "plane was old, no internet and the unit they provided had little entertainment."
Pros: "One kind male steward."
Cons: "2 hour delay and very turbulent. Innacurate arrival time estimate at time of take-off"
Pros: "I got put in first class"
Cons: "The family that got put in front of me first class smelled bad"
Pros: "great staff, super easy and pleasant boarding, clean plane, scented spray in the bathroom."
Cons: "lack of any snacks."
Pros: "On way there it was exellent service and a very comftorble flight."
Cons: "We had to take a bus and walk up the plane steps outside. And passenger next to me was uncomfortable to sit next to."
Pros: "I'm not sure what is and isn't in the control of sun country and what aspects just have to do with the weather/airport. Everything was fine but our flight was delayed an hour with no explanation and then we ended up sitting in the airplane for an hour and a half. I assumed they airport crew was loading luggage into the plane. But no explanation was given. The flight attendants were awesome and I ended up with a whole row to myself."
Pros: "I am still at the airport, the flight that was supposed to leave 3 hrs ago has been delayed for repair. I am happy they are trying g.to be safe but this is a huge inconvenience. The airline thus far has offered a glass of water to its passengers and that was before we had to exit the airplane. How nice"
Pros: "I tried to check in online the night before flight and nothing happened. I relayed this experience to the check-in guy at the airport where I had to be in line for a few minutes, and he apologized for my experience and asked if I wanted a seat more at the front of than what was designated for me. I appreciated that offer."
Pros: "The price of the flight! My luggage got to my destination. Liked flying out of the Humphrey Airport in MPLS."
Cons: "It was delayed about an hour on the way there and about 2 hours on the way home. Sat on the plane & tarmac both ways for along time. Hate having to pay for my luggage both ways."
Pros: "That i did arrive safely"
Cons: "Staff was kinda rude, seem unfriendly didn't want to ring bell for service because I didn't want to deal with rude behavior. Also the business class gets treated like royal, coach we couldn't even receive peanut's, unless you buy it. I spend over 20 extra dollars on food on your plane. I also had to purchase a monitor to watch a movie. I think you flight has poor class."
Pros: "We overall had really good service, our flight was comfortable, and the people are very friendly."
Pros: "Staff was friendly"
Cons: "Flight was fine."
Pros: "Flights were on time. Attendants were helpful. Seats were comfortable enough. No entertainment system or free pretzel's or nuts - But for the price I think that's totally fine. I bring my own snacks and Kindle anyway. Would definitely fly again."
Pros: "Overall went well. Typical flight experience."
Cons: "Very cramped seating."
Pros: "The crew was really friendly, airline is really roomy and tickets are affordable. Comfortable seats and people aren't jammed on each other which is really hard to find nowadays."
Cons: "You have to pay for food and entertainment, for seats also, which is weird because then why purchase a ticket if they still make people pay $15-25 a seat! However, I am very pleased with the airline and when traveling around US I will choose it again, and reccomend to friends!"
Pros: "Boarding was quick, staff was friendly."
Cons: "The plane was really hot the whole flight."
Pros: "Our flight crew was incredibly nice and we even landed a half an hour early. Free beverages were served to everyone - even the economy seats."
Pros: "Flight departed and arrived on time"
Cons: "The seats couldn't recline and i had the middle seat which made it worse"
Pros: "Crew was awesome"
Cons: "The flight was delayed 3.5 hours and it was very unorganized at boarding"
Cons: "1. I booked my parent's seat through Kayak, for 2 person, same flight, same time but their seats were apart and they had to seat separately 2. My dad asked the crew to put their seat next to each other at check-in but the crew ignored 3. My dad took a seat as given, then flight attendant came and told my dad that he had to move to another, more uncomfortable seat because there is someone on wheelchair has to take my dad's seat! In that case, don't they have to save a seat for wheelchair person in advance? Without asking properly, they just said my dad has to move. Very rude and poor customer service!"
Pros: "Short flight, bathrooms were clean."
Cons: "Our flight was delayed, and after boarding we sat on the runway for another hour. Flight attendants were rude, and seating was very squished."
Cons: "I wasn't able to book online or check in which delayed me as I didn't have to check a bag. Every time I tried an error occurred both in the flight there and back. Also, I looked like on my reservation my first name was combined with my middle. I thought it was an error and called and waited on the line fur over a half hour and never talked with anyone. I went into the flight nervous it was going to be an issue. Fortunately it want but the added areas was unfortunate."
Pros: "first time flying Sun Country better than Virgin America which i rate very high , my return flight , i got the time wrong but got on board for the fee of $50- no fuss no drama thanks SC carl n"
Pros: "I loved the amount of legroom in regular coach seating. ."
Cons: "There were no entertainment options, which is fine because I just slept the whole way."
Pros: "The general attitude of the flight crew was great. Warm and kind, fun and full of smiles."
Cons: "The picnic pack was the only thing I could eat and was told it was no longer an option but still on the menu. Ended up not getting anything and was not thrilled by it."
Cons: "There was the rudest flight attendant I ever experienced. I don't like hte way baggage is handled. I wish there were food and free entertainment but it is horrible just the way all American airlines are these days. The flight attendant was unusually bad, however, even for the USA."
Pros: "less cramped than expected. Kind staff"
Cons: "same as all american domestic flights, food/drinks/entertainment are all considered extras"