Pros: "Seats were the most uncomfortable seats. There was no give in the seats and they didn't move at all. The armrests went up but jutted out like daggers. So, if you tried to stretch out it was impossible. I felt like a homeless person who wasn't supposed to lay on a bench."
Cons: "Better seats."
Pros: "Yes, crew were amazing."
Cons: "The TVs were unavailable on both trips. Not a deal brraker but less then ideal. Otherwise, excellent service."
Pros: "JetBlue always offers great service, entertainment and snacks."
Cons: "Nothing except the weather. A little windy and bumpy. :)"
Cons: "If I’d known I was getting a seat that didn’t recline I would have made another seat choice."
Pros: "I liked when I got endless emails of flight delayed."
Cons: "Delayed too many times."
Pros: "Nothing about this flight, nothing at all."
Cons: "First of all, i was schedules to leave at 2p, then was changes to 230p, then 330p, then 4p, when we got on plane it was after 5p, then was about to take off they had to tuen around because of pilot issues, then they had to wait to see if a crew could take us to ft lauderdale then they say they have a crew that can only take us to jfk, then when we got there another one will take us to ft lauderdale needless to say it is 753p, and we just landed to jfk, and i have work in the am which i was supposed to be in Jacksonville. This is bad, VERY BAD SERVICE, and my next flight i will just spend a little bit more money to get on Delta"
Pros: "Ample leg room, even in coach! Clean plane. Courteous staff. Loved ot!"
Cons: "Loved it all"
Pros: "The service was good, the airplane was clean and I loved the leg space."
Cons: "I got an email saying the flight was delayed but It was actually on time. Why did I get that email?"
Pros: "Jet blue was on time and there's plenty of snacks"
Pros: "The crew was very nice and the snacks were good. I was also surprised that it had television."
Pros: "The staff got everyone boarded and seated quickly. As a result we landed at our destination well before the projected ETA."
Pros: "Very apologetic About the weather delay which they have no control over."
Cons: "The flight attendant wasn’t friendly and the airplane was 20 degrees I asked her to turn down the air a bit but it never happened"
Pros: "Smooth flight."
Cons: "Tv didn’t work. Flight late due to refueling. ??"
Cons: "Early arrival and good sercice"
Pros: "Free tv, snack, and drink. A good amount of leg room. The flight was on time."
Pros: "Nice legroom even in economy"
Pros: "It wasn’t terrible. It was average."
Cons: "My television was broken. The seats were smaller than I imagined seeing that it was “even more space”. You would think that the seats would be just a little bigger especially to accommodate someone with some extra package (weight)."
Pros: "everything went smooth."
Pros: "Staff was very pleasant"
Cons: "The tv was doing a weird flicker thing the entire flight"
Cons: "Departure time changed 14 times with no explanation or apology"
Pros: "Great crew"
Cons: "Flight delayed"
Pros: "Fast service from DC to Boston. I would have preferred the same fare from DCA, but that’s another issue. Great job"
Cons: "1/2 hour equipment delay. Bottleneck at boarding time."
Pros: "Enjoy watching any TV channel"
Cons: "BUT, no closed caption because I am deaf!"
Pros: "Free movies, tv and snacks. Friendly staff. Overall great flight!"
Cons: "On my flight to Orlando the video screen was broken and I had to figure out a temporary fix so I could see the screen."
Cons: "I was disappointed to find that my particular seat had a broken screen."
Pros: "Leg space and in flight service"
Cons: "Tv did not work"
Pros: "Transporters were helpful!"
Cons: "Inflight entertainment was not working properly."
Pros: "The legroom was a nice surprise. I thought the seats I’m fromt of us were going to be sitting on our knees but my boyfriend who is 6’2 had room to stretch his legs out. The in flight entertainment wasn’t bad either."
Cons: "I wish JetBlue would explain how they categorize to board people. I know some airlines that board first class, passaengers with disabilities and then back of the plane to front. I think it works so much better this way."
Pros: "Flight attendants were very pleasant."
Cons: "Landed and sat on the tarmac for 30 minutes waiting to deplane. The Captain made an announcement to explain, but the speakers sound like they are underwater. The wait was because there wasn’t a set of stairs available. Love budget airlines."
Pros: "When I got out of the plane 4 and 1/2 hours later"
Cons: "The fact that I was trapped on a plane for four and a half hours for a two and a quarter hour flight"
Pros: "tv options, crew was helpful and friendly, snack and coffee choices"
Pros: "It was a great experience all together. From checkin To the boarding and then the flight. The flight allows you bring a carry On, there are movies And TV, snacks and drinks. Best of all the flight was on Time. Loved flying Jet Blue!!"
Pros: "The attendents were all very nice.. I loved the fact that we got snacks and beverages for free!nothing"
Cons: "Nothing was bad"
Cons: "Plane was a bit old, seats wore down but otherwise it was great."
Pros: "It was a ontime both side and good treat!!!"
Pros: "Tv and internet."
Cons: "Older plane, skinny seats even with the increased leg room."
Pros: "Everything, trip was great"
Pros: "Easy checkin Wi-fi Carry on baggage"
Cons: "Seat TV was broken Didn't starve coffee"
Pros: "On time, good seats, personable crew,"
Pros: "Service and clean plane."
Cons: "40 min delay"
Cons: "I didn't like my flight either way! Changed gates at the last minute and on the return flight the pilot want to leave 25 minutes early"
Pros: "While waiting at BWI airport, we appreciated the updates by the counter representative. Also, the flight to Boston was so quick, within an hour's time...sweet!!!!"
Cons: "We waited over a half hour for our checked suitcase to come out on the luggage carousel in Boston."
Pros: "on time, early arrival, comfortable seating, light snacks perfectly adequate"
Pros: "The takeoff and landing were very smooth"
Pros: "Jet Blue was on time, courteous, helpful, and solicitous of it's passengers. I like the seating arrangement with only 2 on each side. I like the space between front and rear seats allowing some leg room. The crew from Captain to steward were all polite and helpful."
Cons: "I didn't try the entertainment system."
Pros: "The three women st the ticket counter who helped me were wonderful."
My pilot on Cape Air was AMAZING!!!! I hoping that next time I fly I have him as my pilot. He made me feel safe and secure in his skills.
It was not what I had expected but it was a great way to see the landscape.
Pros: "Quick flight. Friendly pilot"
Cons: "Perfect flight!"
Pros: "The pilot was kind and to the point."
Cons: "The guy who boarded us told me to wait as his computer could not check me in. 10min later he is rushing me to get on the runway. It was 30min before scheduled take off. I had ordered food and had to cancel my order before the café had finished, so he wasted food and did not get paid and I was hurried and boarded the plane hungry. I probably won't use Cape Air again unless it's an emergency situation"
Cons: "Boarded half hour late. No explanation. Pretty standard on Cape Air these days"
Pros: "Clean plane"
Cons: "Seat is not comfortable. It is too hard. My muscles fell asleep"
Pros: "Professional Crew and Staff"
Cons: "Newer planes"
Pros: "Pilot did a great job, flight was as smooth as glass for the 7 of us passengers!"
Pros: "Such a small plane didn’t expect the seats to recline. Liked the view but Boy is it warm onboard"
Cons: "Not much you can change on a puddle jumper"
Pros: "Cape Air never disappoints. A great option other than driving . Not to mention a great value"
Pros: "I flew in from Houston, TX to visit family in Sharon, VT. The closest major airports are Boston and Manchester and both are several hours away. For a few extra bucks, I can fly to Lebanon, NH thanks to Cape Air and save my family members hours and hours of driving. Very convenient. The Cape Air staff and pilots are always super friendly!"
Cons: "The plane can be kind of loud; it is certainly a good idea to pack hearing protection."
Pros: "Reach early"
Cons: "No ac but it’s ok"
Pros: "Considering I was a bit scared flying on a small plane my pilot was excellent. I enjoyed this flight so much. It was spectacular!"
Cons: "My Pre TSA Check did not apply to flight"
Pros: "Flight from Havre to Billings was fine, from check in through security and to the flight. Smoke from CA, OR, NV fires really limited the view, but CapeAir did fine with their service"
Cons: "Seats are a little small, but that is to be expected in such a small plane. Other than that, the flight was great."
Pros: "Excellent woman taking care of a delayed flight. Handled passenger and boarding process as well as check in beautifully and so kind and efficiently!!"
Cons: "The delay due to mechanical problems"
Pros: "Got to sit next to the pilot!"
Cons: "Nothing, it was an absolutely breath taking flight!!"
Cons: "Connection booked too close. Missed flight, new flight delayed. Kayak booking does not leave enough time to transfer."
Pros: "Friendliest flight crew, airport attendants and security agents anywhere."
Pros: "Flight on time. Nice smooth ride. Very friendly pilot."
Pros: "Friendly service, helpful, comfortable flight for a small plane. Good pilot, very professional."
Cons: "My only complaint is when we landed in WestChester we deplaned and had to stand in the -5F wind-chill for a good 10-15 minutes while they unloaded our bags. I don't know why they couldn't have taken us inside to wait."
Pros: "I was pleasantly surprised by everything! It was easy staff was friendly and the piolet was great! What more can be said! Planning on using Cape Air again!"
Pros: "The ease of changing flights."
Cons: "Of the three women at the gate one was rude to everyone. The two others seemed ditzy and clueless. The announcements they made were incomprehensible to many in the passenger audience. There was substantial eye-rolling."
Pros: "Friendly & informative pilot, smooth efficient ground crew: they didn't bang up my vintage Levi's back pack..."
Cons: "No complaints...A+"
Pros: "Still Stuck in Nantucket. Cape Air cancelled my flight and then didn't put me in another. I'm still stuck in Nantucket."
Pros: "The flight itself was nice"
Cons: "Being delayed and the process of dealing with the delays was a real headache"
Pros: "I sat in the copilot seat since plane was so small."
Cons: "Delayed so I missed my connection in Boston. I ran to catch it but the door was closed and they wouldn't let me on, even though plan was still sitting at the gate. I had 8 min to spare."
Pros: "Ride was smooth."
Cons: "No information nor staff at counter, so one was uncertain when flight would depart."
Pros: "Got me to Boston, eventually, safely. Nice view from low altitude. Plane provides for an intimate experience with pilot and fellow passengers"
Cons: "2.5 hour delay with no information or confusing information about departure prospects."
Pros: "Flights across the east coast were delayed, luckily ours was only 15min late to take off."
Cons: "Landing crew in Boston was rude, bossy, and repetitively sciolding, just because I touched the door of the plane. No instructions nor to or warnings were posted, but he kept harassing me and the other passengers.about "our safety"."
Cons: "My flight from Rutland to Boston was unexpectedly cancelled with very little notice. I could not reschedule my trip because I needed to catch a separate flight from Boston. My alternative was to drive there and stay the night in a hotel, which was expensive and frustrating. I will be calling for a refund."
Pros: "The view from PR to St Thomas was amazing!"
Cons: "The departure was late for no apparent reason that complicated my meeting with family members in St Thomas."
Cons: "The flight was cancelled because of engine trouble. As a result we miss our connecting flight to our final destination."
Pros: "They plain didn't crash although it sounded like that was likely when we were taking off."
Cons: "The lack of ear protection to cancel out some of the loudness of the small aircraft would have been REALLY nice."
Pros: "Everything! Staff, captain, plane, efficiency, intimacy of the small plane. I don't love flying - it's a means to an end. But, this flight was fun. No food, but it was a 30 minute flight, so no refreshment needed."
Pros: "I loved the whole experience."
Cons: "taking off almost an hour late for a 20-minute flight. poor planning re weight restrictions so that luggage for several passengers had to be put on a future flight. no information given re delay."
Cons: "The flight was delayed for over an hour. Nothing was said by anyone at cape air until i asked the attendant at the desk, which led to an announcement being made 45 mins into delay."
Cons: "Booked with Cape Air a month before our trip to Bimini. We had quite a few reasonable trip options but decided the float plane would be fun. One week before our departure Cape Air cancels the tickets. No explanation, no rebooking, just a "I'm sorry, too bad, go find something else," we ended up paying full fares through United for another $1000. So much for our affordable weekend getaway. Thanks Cape Air."
Pros: "It's great having the convenience of these flights."
Cons: "People know there is a security process to go through. Make it clear what you need in advance. There is no need to be rude in any way."
Pros: "But it came on the next flight to Rutland and was delivered to my house that evening."
Cons: "Due to weight issue we made it safely to Cuelbra but our bags did not. Hopefully they arrive today or we will be going 2 days without them. No fun"
Pros: "There was no food or entertainment so you should include a column in the survey that reads: N/A Otherwise excellent pilot!"
Pros: "Great. But you have to not be scared of small planes. The plane only seats 8 people. You can high five the pilot."
Cons: "Very small. I'm 6'4" very tight fit"
Pros: "Crew is very friendly and the views are beautiful."
Cons: "This plane is an 8-seater, so no food, no drinks, no entertainment and no lavatory. Short flight, though, so not a big deal."