10.0
Quick, easy shuttle to car upon arrival, and same experience when returning car. Quick pick up and drop off, new, clean car at a great rate. No issues at all. Excellent overall experience!Reviewed Oct 14 2025
review from![kayak]()
10.0
Best customer service I've ever had a car rental agency. They are completely dialed in.Reviewed Jul 3 2025
review from![kayak]()
10.0
NothingReviewed Dec 24 2024
review from![kayak]()
10.0
The pickup experience at the airport with the empty tables and shuttles that drive away was quite bad.Reviewed Oct 12 2024
review from![kayak]()
8.0
Pick up was interesting, no one at the counter and a 35 min wait for the shuttle for pick. That was the only mediocre part of the whole experience. Everyone was nice and friendly and counter help and drop off went with ease.Reviewed Aug 18 2024
review from![kayak]()
10.0
Rental counters at MSP are quite a distance from the terminal. Not the rental agencies fault it’s the airport. Once arriving at the rental counter the experience was very smooth. Checked in, shuttle to the off-site location met at the door by an agent who performs the car walk around with you and you’re away. Return was simple, pull into the designated area. Met by an agent. A walk around, check of the mileage even though it’s unlimited, asked if I needed a ride to the airport. Walk the short distance to the shuttle, board and taken to the drop off location at the airport. Off-site at MSP actually seems better than the onsite. Upon your return to the airport you cut the distance to the terminal by about half. Rather nice if you’re limited on time getting checked in and going through security.Reviewed Aug 13 2024
review from![kayak]()
2.0
They canceled my car at pickup and never received my refund due to communication issues between the two companies.Reviewed Aug 10 2024
review from![kayak]()
10.0
Great! Would use again.Reviewed Jul 17 2024
review from![kayak]()
10.0
Staff was awesome, especially the woman who checked us in.Reviewed Jul 11 2024
review from![kayak]()
10.0
Pro Easy pick up/ drop off Clean car Friendly staff Con Pretty expensive for the vehicleReviewed Jun 19 2024
review from![kayak]()
2.0
They put Collision insurance onto my rental even though I declined and then will not refund it. It basically doubled the cost of my rental. This company is a scam. If you look up other reviews you’ll see they try to pull this scam on others.Reviewed Jun 15 2024
review from![kayak]()
2.0
The worst customer service I have ever experienced. I drove the car directly from the airport to the place I was staying, and when I arrived, I noticed that some bright pink liquid was leaking under the hood. I looked under the hood and saw that a tube was broken and fluid was everywhere. I immediately called Ace, where I was transferred 6 times and had to retell my story to each person (which was not too big of a deal). A woman named Katie finally got me, and immediately accused me of crashing the car and told me that it is my fault and either I needed to take it to a shop to get it fixed or I needed to pay $2k for them to come tow the car back to the rental agency. I told her that I did not crash the car, there was no other damage to the car, and the leak must have been cause before I got the car. She continued to tell me it is my fault and I must have done something to cause it. I then asked to speak to a supervisor, who ended up being even worse. She then transferred me over to John, who was even more rude. He spoke down to me the entire time we were on the phone, and continued to tell me it was my fault and that I had to fix it myself or pay to tow the car. I asked him about the bumper to bumper warranty, and he said this obviously would not be covered under warranty. He even ended up hanging up on me. I then drove the car (which was unsafe) to the nearest dealership and asked if they could fix it and explained the situation. Everyone at the dealership was disgusted and confused, and said that they've never heard of a rental company treating customers like that or making customers pay for/perform maintenance on a car. After they looked at the car, they told me it WAS covered under warranty, it was NOT safe for me to drive, and that they could not give me the car back. The serviceman also noted that there was no way the damage happened while it was in my care and was clearly not my fault. The car dealership service man called John directly and explained the situation, and only then did John agree to send me a new car at no cost to me. (Although John did call me back and tried to convince me to pay for and take a shuttle to the airport instead of getting the car.) The fact that I as the customer was immediately blamed for the damage without the company even looking at the car until a dealership serviceman backed me up is horrific. Terrible customer service. Nobody should be treated to or spoken to the way I was. I would never recommend renting with this company to anybody.Reviewed Mar 20 2024
review from![kayak]()
