2.0
Worst rental experience in my life! Couldn’t find my reservation, then said it was at a different location. Told me to take the shuttle, waited, no shuttle came. Went to car area, told me there was nothing they could do. Long line of people waiting for cars, people complaining that their car wasn’t available and given a pick up when they couldn’t drive one. Another customer came back because air didn't work. Went to counter again, was told again to go to other location. When asked how to get there I was told either light rail or Uber. I finally took a taxi at my own expense, got to the door and that location was closed!! It had been closed since before my plane even landed. My taxi had left, had to call another to take me to my hotel, again at my own expense. Missed my event that evening. I did not keep the reservation and have complaint with company in process. I will never use them again.Reviewed Aug 28 2023
review from![kayak]()
10.0
Check-in and drop-off agent was very good - efficient and friendly.Reviewed Aug 26 2023
review from![kayak]()
10.0
Very helpful & courteous people at check in & check out.Reviewed Aug 17 2023
review from![kayak]()
10.0
The clerk at Minneapolis site on 229 South 10th was very helpful. Pickup was smooth and quick.Reviewed Jul 20 2023
review from![cheapflights]()
2.0
Didn’t have car we had reserved/ any car for us. Offered us a car the next day 7 miles from airport at an additional cost of a couple hundred dollars for vehicle. Bear part of customer service was them canceling with our cost to us. I will stay away from budget as they had a line at their coo fee of customers with same issue, reservations they wouldn’t honor.Reviewed Jun 29 2023
review from![kayak]()
2.0
My reservation had been cancelled when we got to the Budget counter. The staff was slow and unfriendly, but he fortunately was able to provide us a van instead of the sedan I had requested. The van was not cleaned (probably not his fault) and when I returned the vehicle, I was overcharged for the rental, which I was assured I would not be charged extra for the bigger car.Reviewed Jun 14 2023
review from![kayak]()
10.0
The staff at the budget I went to was wonderful. They were efficient, friendly and knowledgeable and handled a crowded situation beautifully. I was impressed!Reviewed Jun 13 2023
review from![kayak]()
4.0
Pick up took an hour.....two inexperienced ladies were having a hard time. The two ladies who were in front of me when I arrived were still there an hour later.....no car. A manager came in, thankfully, and took over my transaction and made it infinitely better. Wish I had gotten his name...in Minneapolis, short, dark hair, early 50's from New Jersey....thanks to whoever he is. Otherwise car was fine, drop off was excellent.Reviewed May 25 2023
review from![kayak]()
4.0
The car didn’t have AC. Also the website must have switched locations. I had to leave the airport to pick up my car-very inconvenient.Reviewed Oct 11 2022
review from![kayak]()
8.0
The car and the price were good. The execution of the contract was inefficient as I had to renue a second contract for the second month and it wasnt easy. Also the price ended up being more than the original quote by about $150 but was still a reasonable price.Reviewed Sep 1 2022
review from![kayak]()
2.0
Charged $100 more than reservation stated. Customer service department would not correct the day the car was turned in. Told me I should call back in 48 hours. Poor service.Reviewed Aug 19 2022
review from![kayak]()
4.0
key fab did not work. we were not able to lock car during rental period. not clean on pick up. tank not filled.Reviewed Jun 5 2022
review from![kayak]()