Reviews for Hertz in Minneapolis
- All reviews 100%
Oct 15 2016
Pros: Returning was a breeze!
Cons: I would love a kiosk check out option for everyone, not just hertz gold
Oct 12 2016
Good Car, Bad Company
Pros: Car was very clean; no issues with the car itself. Drop-off was easy, but didn't allow the opportunity to have any questions answered.
Cons: I ended up being charged almost double what I was quoted, even after turning in my car a day earlier than I was originally scheduled, and I still have no idea why. I wasn't able to ask any questions at drop-off, and when picking up the car they wouldn't let me talk to someone in-person, but rather through a video chat with someone off-site which was a bit awkward, at times difficult to understand, and didn't allow me to ask all the questions I had.
Sep 22 2016
Pros: After they found car, it was decent
Cons: Poor service. Delays. Car smelled fun. Was late to meeting because they couldn't find car. Charged for upgrade.
Sep 21 2016
Worst car rental experience ever
Pros: Car was decent, eventually paid less than expected due to earlier return, helpful security guard at the exit from rental facility (unlike Hertz employees).
Cons: Kayak booking was in the system, but somehow Hertz wanted to charge me 2x more than Kayak price. Employees at Hertz Gold Plus Rewards checkin were unpleasant and incredibly incompetent, to the point of not being able to spell correctly "Road" in my address. Hertz wanted to charge 9.99USD / gallon when I forgot to refuel - so had to return to a nearby gas station where petrol costs 2USD/gallon.