Book Ace car rentals at Minneapolis St Paul Airport

Reviews

Recent reviews

Traveler rating

Wonderful

42

Very good

3

Good

1

Okay

2

Fair

0

Mediocre

0

Poor

7

2.0

The worst customer service I have ever experienced. I drove the car directly from the airport to the place I was staying, and when I arrived, I noticed that some bright pink liquid was leaking under the hood. I looked under the hood and saw that a tube was broken and fluid was everywhere. I immediately called Ace, where I was transferred 6 times and had to retell my story to each person (which was not too big of a deal). A woman named Katie finally got me, and immediately accused me of crashing the car and told me that it is my fault and either I needed to take it to a shop to get it fixed or I needed to pay $2k for them to come tow the car back to the rental agency. I told her that I did not crash the car, there was no other damage to the car, and the leak must have been cause before I got the car. She continued to tell me it is my fault and I must have done something to cause it. I then asked to speak to a supervisor, who ended up being even worse. She then transferred me over to John, who was even more rude. He spoke down to me the entire time we were on the phone, and continued to tell me it was my fault and that I had to fix it myself or pay to tow the car. I asked him about the bumper to bumper warranty, and he said this obviously would not be covered under warranty. He even ended up hanging up on me. I then drove the car (which was unsafe) to the nearest dealership and asked if they could fix it and explained the situation. Everyone at the dealership was disgusted and confused, and said that they've never heard of a rental company treating customers like that or making customers pay for/perform maintenance on a car. After they looked at the car, they told me it WAS covered under warranty, it was NOT safe for me to drive, and that they could not give me the car back. The serviceman also noted that there was no way the damage happened while it was in my care and was clearly not my fault. The car dealership service man called John directly and explained the situation, and only then did John agree to send me a new car at no cost to me. (Although John did call me back and tried to convince me to pay for and take a shuttle to the airport instead of getting the car.) The fact that I as the customer was immediately blamed for the damage without the company even looking at the car until a dealership serviceman backed me up is horrific. Terrible customer service. Nobody should be treated to or spoken to the way I was. I would never recommend renting with this company to anybody.Reviewed Mar 20 2024

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10.0

Great experience beginning to end.Reviewed Mar 19 2024

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10.0

Efficient and friendly. Easy and speedy shuttle service made it all as fast as any other "big name" rental company. Definitely recommend.Reviewed Feb 5 2024

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2.0

They charged me extra for a car seat, which wasn't listed, treated me poorly and were just overall really shitty.Reviewed Jan 19 2024

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10.0

As soon as we landed, I received a text with instructions on what to do next. We jumped on the shuttle and got our car. We didn’t have any kind of what or any issues. When we returned the car, it was the same. No waiting and a quick shuttle ride back to the airport. It was 2 adults and 4 kids and 7 suitcases and 6 backpacks. We got a brand new Chrysler Pacifica van, that had 1000 miles on it. Very nice car that fit all of us and our luggage. It was great all around, renting from Ace.Reviewed Nov 28 2023

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10.0

good car for a great priceReviewed Nov 2 2023

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10.0

My experience with Ace was excellent. We got a free upgrade to an excellent vehicle, and the service could not have been better.Reviewed Sep 25 2023

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8.0

I was able to reserve and pick up the car the same day at a decent price. Friendly staff. Pick-up is a shuttle ride from the airport, but there were plenty of them running so I did not have to wait more than a minute or so.Reviewed Sep 18 2023

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• How much does it cost to rent a car from Ace at Minneapolis St Paul Airport?

  On average a rental car from Ace at Minneapolis St Paul Airport costs $65 per day.

• What is the most popular rental car from Ace at Minneapolis St Paul Airport?

  Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Ace at Minneapolis St Paul Airport.

• Where can I find Ace car rentals at Minneapolis St Paul Airport?

  2143 East 77th Street is the closest Ace rental location to Minneapolis St Paul Airport. The telephone number for this location is +1 888 223 3952.

• Does Ace offer shuttle or airport pick-up services from Minneapolis St Paul Airport (MSP)?

  No (According to our data)