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10.0
Cons:I got lost in the parking garage at the Austin airport. Didn't have a specific area to be picked up. I had to go to the arrivals to get picked up. I got my steps in that's for sure. All in all it was a good experience. No problem with the vehicle at all. It served it's purpose.Reviewed Jun 30 2021
review from![cheapflights]()
6.0
Cons:Car was 2.5 hrs late for pickup. Drop off was not able to print a credit for a return full tank of gas when the pickup only had a little less then 1/2 a tank of gas.Reviewed Jun 19 2021
review from![kayak]()
4.0
Pros:2nd car was okCons:First car smelled of smoke and had a confusing fuel gauge.Reviewed May 30 2021
review from![kayak]()
2.0
Pros:They had a carCons:I reserved a mid size pickup for almost $200 a day and was given a ‘managers choice’ vehicle. So for $200 a day I drove the smallest car they had- a Chevy Spark. It was a complete ripoff.Reviewed May 23 2021
review from![kayak]()
4.0
Cons:I paid for a large SUV ahead of time and when I arrived to pick up my car, I was told there were none in stock and I would have to pay to “upgrade” to a minivan. This doubled the price of my rental. It was infuriating to pay for a reservation only to be told it wasn’t available and I would have to pay more.Reviewed May 18 2021
review from![kayak]()
2.0
Cons:Location at terminal closed, no signs to tell you where to go. Ordered a full size SUV and was provided a small suv. When questioned about full-size I was told, because it had 7 seats, it was full sized. Will never be renting from dollar again.Reviewed May 18 2021
review from![kayak]()
6.0
Cons:Only negative comment is there was taxes and fees that were not mentioned when renting through kayak...around $200.Reviewed Jan 28 2021
review from![kayak]()
2.8
Pros:Pick up was awful. I was charged a substantially different price than what I reserved the car for.Cons:staff that know what they are doingReviewed Aug 19 2020
review from![kayak]()
7.6
Pros:Brand new carCons:Check in process...had to wait a long time due to lack of staff. Key turn in was unclear in SLC due to lack of signage.Reviewed Aug 16 2020
review from![kayak]()
5.6
Pros:The car is what I liked and the call centerCons:The service, the renting policy before showing up, the customer service reps there need more training and learn how to talk to people I got sent away 3 times times to getting a car and money wasn’t the issue horrible 1st time renting a car in my 26 years of life.Reviewed Jan 26 2020
review from![kayak]()
9.6
Pros:Pickup was quick and easy same with drop offCons:Different vehicle was nice but uncomfortable for meReviewed Dec 21 2019
review from![kayak]()
8.4
Pros:YES! Took time to help me get oriented to driving this hybrid car! Yes; very easy, patient, & helpful.Cons:Being able to contact a live person quickly when I'd made a mistake re/ the insurance coverage. Could not figure out how to get AM radio reception on the Ford Fusion!Reviewed Sep 2 2019
review from![kayak]()