10.0
Excellent service, quick pick up at the airport. Service representative was very professional and friendly.Reviewed Jun 7 2023
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10.0
Very understandable, no bullcrap, easy to deal with.Reviewed Jun 1 2023
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10.0
Pickup is located outside the airport but the shuttle pickup is convenient. Rental pickup was quick and easy. Friendly staff!Reviewed May 13 2023
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4.0
The wait to be pickednup at the airport was horrible, they said 10-15 min, we waited 45 min, called a few times and they said 20 min each time. The checkin process was ok. The vehicle was in bad condition, it was dirty when we received it, the fron suspension was very noisy, sounded like bad ball joints, also when slowing down on the highway their was vibration felt on the steering wheel and front end of the car. The rear struts seen to be blown, we where jumping everytime we hit any bumps on the road. I didnt exchange the vehicle because was in a very short trip and did not had time to deciate to replace it but it was a bad experience.Reviewed May 1 2023
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4.0
Car was damaged and dirty. The smell was terrible at best. The pick up at the airport was not well coordinated and we waited an hour. Would not recommend this company.Reviewed Apr 16 2023
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6.0
Everything was good besides the dirty and stench of the office “8x10” shack. Unhealthy smell.Reviewed Feb 27 2023
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10.0
The service was excellent, very convenient and friendly staff. I totally recommend Ace car rental .Reviewed Feb 22 2023
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8.0
The car was new and clean but failed to have windshield cleaner fluid which is really necessary in a tropical climate.Reviewed Feb 20 2023
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2.0
Bait and switch pricing. All kinds of hidden fees not advertised in the price. Then had multiple regulations never advertised regarding specific insurance types and deductible limits, they wanted to charge me $5,000 as a hold fee for the rental! WORST car rental experience ive ever had. AVOID at all costs. Would never rent from or recommend to anyone.Reviewed Feb 19 2023
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2.0
The car smelt terrible, was missing a hub cap, scratched and dented all around, no arm rests or interior lights in the vehicle. I don’t understand why I even paid for insurance, totaling it would’ve been an upgrade. Never again going through Ace or Charlie Rentals.Reviewed Feb 7 2023
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8.0
Drop off and pick up was easy, the car was a Mitsubishi Mirage and it was pretty beat up. It lacked any kind of engine power, and was scary at times going over all the speed bumps they have. Overall it got us where we wanted to go so I wouldn’t hesitate to use them again.Reviewed Jan 14 2023
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10.0
Easy shuttle pick up, have your car insurance coverage readily accessible, they will hold your deductible and release it when the car is returned! Significantly cheaper than all other companies.Reviewed Dec 17 2022
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