2.0
Impossible to use my own insurance wasted my time and I ended up getting a car from EnterpriseReviewed Jan 8 2022
review from![kayak]()
4.0
1. It's not *at* the airport, so you need to take a 10 minute shuttle. 2. Shuttle appears regularly and was comfy and A/C'd. 3. They hard-sell you additional insurance and EZPass daily charges at checkout. It ended up adding about 20% to our total which completely negated going for an "off-airport" place. I *knew* I should have been more forceful, but the attendant was asking for my full policy papers and there was a line behind me and I had just come off a long flight, so they count on you just giving up. Grrrrr.Reviewed Dec 30 2021
review from![kayak]()
6.0
I liked that there was an upgraded in my vehicle since they had me waiting for over an hour before I was picked up at the airport. I liked that a ticket was removed which I did not know of having knowledge of for crossing a private bridge. However, I did not like that the windshield pump was damaged and all the windshield fluid was gone. When I bought some if drained quickly because of damaged to the container. This added stress to the trip specially during rainy days. The windshield had a glare that made it difficult to drive even after several cleanings with soap and water. The wipers were not working properly.Reviewed Dec 20 2021
review from![kayak]()
2.0
Wait times are extremely horrible for them to tell me no we cannot rent u a car customer service at desk was really rudeReviewed Dec 19 2021
review from![kayak]()
10.0
Great carReviewed Nov 16 2021
review from![cheapflights]()
6.0
Was able to pick up at the airport. So very convenient. Pick up could be faster and friendlier.Reviewed Nov 16 2021
review from![kayak]()
8.0
Overall I had a great experience but there wasn't any communication or signage about how to catch the shuttle from the airport. I didn't even know to catch a shuttle since the shuttle didn't have any signage for dollar nor were there any emails ahead of time explaining this. I had to ask a representative from another rental company what to do. I called them on the phone and they confirmed the information I received.Reviewed Nov 11 2021
review from![kayak]()
4.0
Business cancelled reservation because of delayed flight / arrival time so no vehicle available. Business then upsold to next tier vehicle in essence doubling the booking price.Reviewed Oct 19 2021
review from![kayak]()
4.0
My final costs ended up being nearly double my quote, and they were very rude. I'll never rent through them again.Reviewed Oct 18 2021
review from![kayak]()
7.9
Clearer directions for pick up from airport. Took a while to figure out pick up point. Also local tax not included at time of booking. Was charged extra for this when picking up car.Reviewed Oct 10 2021
review from![kayak]()
10.0
They upgraded me on the vehicle I rented at the same rate of the economy car. That's great service and awareness. I will be back. Thanks, Pedro BosquesReviewed Aug 19 2021
review from![kayak]()
10.0
Pros:Very friendly and very good communicationCons:Our upgrade did not go through even though the website didReviewed May 11 2021
review from![kayak]()