Reviews for Ace in San Juan
- All reviews 100%
Aug 13 2017
Shuttle pick up process could be much improved.
Cons: The phone number to call for airport shuttle pick-up should be a direct line. I go thru a series of prompts and by the time you get to Puerto Rico's prompt, the person on the other line disconnects. at this point, my phone cell has exhausted 25% of it's battery life. Next, the driver relies on the customer to look for his van- not vice versa. Keep in mind, this is the customer's first time in the island. Everything is foreign spoken and printed in a foreign language. There should be a designated spot where the customer should stand and the driver should definitely be looking for that specific customer. MUSIC playing in the van should be neutral and NOT reggaeton or high energy club music. Driver should greet the customer and confirm "hello, are you John or Jane? Do you have a reservation with ACE? you do, great, welcome aboard!" There was no talk, just a glance and assumptions.
Aug 5 2017
Pros: Good business. Honest people
Cons: No negative comment
Jul 12 2017
My flight was late and ACE cancel my reservation
Pros: They were not nice.....very rude I will never recommend them to anybody
Cons: They dont care about the custumers
Jun 28 2017
Cons: The address said it was at the airport and it wasn't clear that the location was not at the airport with the rest of the car rental places. There were also fees that made the care much more expensive.