Reviews for Ace in San Juan
- All reviews 100%
Jul 31 2016
Pros: When i arrived to San Juan, I called them to
Cons: When i arrived to San Juan, I called them to get the shuttle to find out they had canceled my reservation, just because we were delayed. The car i had reserved was an economy, but at that point they wanted me to get an SUV at double the rate I got from Kayak. This whole ordeal was at 3 am, where we found our self stuck at the airport with no transportation. I ended up finding a car with another company which they were fantastic. Alamo safe my trip. I will not recommend ACE to anybody. Their service is the worse.
Feb 2 2016
Charged more than quoted amount for rental
Cons: Poor service, airport shuttle had no designated pick,up area, office doesn't open until 7 am for return shuttle ride to airport.
Jan 5 2016
Pros: Fast check in and check oujt.
Cons: The car was basically shaking apart the whole time i had it. Having to call for pickup wasn't great. Location of rental office is a pain.
Dec 31 2015
Pick up and drop off was slow and hard
Pros: This ACE Car Rental is really a local affiliate, Charlie Car Rental. On the plus side, they honored the rate I reserved online, and the car they gave me worked fine.
Cons: It is difficult to get the shuttle from the airport to the car rental building- they come somewhat infrequently, and aren't listed on any of the signage. At check in, the process was very slow (> 1 hour), and they really tried to hard sell me on insurance, even though I knew my insurance coverage was adequate. The car they rented me had numerous dents and scapes. Overall, just not an enjoyable experience.