Reviews for Ace in San Juan
- All reviews 100%
Based on 36 reviews
Jul 12 2017
My flight was late and ACE cancel my reservation
Pros: They were not nice.....very rude I will never recommend them to anybody
Cons: They dont care about the custumers
Jun 28 2017
Cons: The address said it was at the airport and it wasn't clear that the location was not at the airport with the rest of the car rental places. There were also fees that made the care much more expensive.
Jun 27 2017
Cons: They gave away my rental because my flight was an hour late and I didn't call them.
Jun 13 2017
Pros: The complimentary ride to your destination.
May 30 2017
Pros: Price and convenience.
Cons: Car was in poor shape. It was overheating by the end my trip (5 days). One of the turn signals was out as well.
May 20 2017
Car seemed like it would die as we drove.
Pros: Returning the car was rather easy and quick, and as assured i was refunded a $250 deposit.
Cons: They tack on a mandatory $250 payment without prior notice, staff was not the friendliest, the car we were given was not the nicest either. The passenger door rattled on the highway. Zero horsepower, so trying to climb the slightest incline was a struggle.
Mar 30 2017
Pros: Great service & value with central location!
Cons: Interior stains on seats
Mar 16 2017
Cons: Waiting for shuttle van.
Mar 13 2017
Pros: It contuble and I was happy about
Cons: About 40+
Feb 11 2017
Pros: Good, clean car
Cons: The deposit amount was not specified, and I was surprised by additional fees at the counter, including liability insurance and EZ pass add-on
Jan 25 2017
Fine small car and price to match
Pros: We called for a ride from SJU to the off-site lot; caught a ride almost immediate; short trip to the lot; got paperwork done and we were on our way shortly. No problems, very smooth; same for our return. Will definitely use again.
Jan 15 2017
So easy, inexpensive, and super friendly!
Pros: Our experience was fantastic! The employees were very friendly and helpful durning our pickup and return of the car. They reviewed our insurance policy to save us money on their requirements, let us charge our phone while we waited, and gave us great advice on using the easypass for the toll roads. The return took just minutes, and they had a shuttle to return us to the airport. We will use these guys every time we go.
Jan 10 2017
Did not trust this rental company
Pros: Open 24 hours
Cons: Went in expecting to pay $350 for the week, added fees brought it up to $690, workers at the front desk were unclear/inconsistent, had no interest in helping me or the others in our party
Jan 4 2017
Cons: Ended up paying way more than I expected. As a foreign license holder, the 3rd party insurance is mandatory. I had already bought insurance online (as I had read this would be mandatory), and the website made it seem like I could pay this in advance. Turns out, I was buying other insurance so I still had to get the 3rd party insurance once I rented the car. The service is quite slow, every other rental car experience has been much faster and smoother.
Dec 27 2016
Pros: Very helpful, quick and a great price. I'd use them again
Dec 21 2016
Didn't hold our reservation !!!
Pros: Flight was delayed due to weather and they let our reservations go with no attempt to contact us.
Nov 19 2016
Rental was ok.
Pros: The price was very reasonable and the car was good for what we paid. Shuttle from the airport was easy to get and dropoff was also pretty simple.
Cons: I was told there were no people working at the toll booths so I would need the toll pass they had. Turns out there was a cash lane. I think that was a ripoff because we had to pay $10 to use their pass and the toll was just $1.50. Also, I felt like they were shoving their insurance down my throat.
Jul 31 2016
Pros: When i arrived to San Juan, I called them to
Cons: When i arrived to San Juan, I called them to get the shuttle to find out they had canceled my reservation, just because we were delayed. The car i had reserved was an economy, but at that point they wanted me to get an SUV at double the rate I got from Kayak. This whole ordeal was at 3 am, where we found our self stuck at the airport with no transportation. I ended up finding a car with another company which they were fantastic. Alamo safe my trip. I will not recommend ACE to anybody. Their service is the worse.
Feb 2 2016
Charged more than quoted amount for rental
Cons: Poor service, airport shuttle had no designated pick,up area, office doesn't open until 7 am for return shuttle ride to airport.
Jan 5 2016
Pros: Fast check in and check oujt.
Cons: The car was basically shaking apart the whole time i had it. Having to call for pickup wasn't great. Location of rental office is a pain.
Dec 31 2015
Pick up and drop off was slow and hard
Pros: This ACE Car Rental is really a local affiliate, Charlie Car Rental. On the plus side, they honored the rate I reserved online, and the car they gave me worked fine.
Cons: It is difficult to get the shuttle from the airport to the car rental building- they come somewhat infrequently, and aren't listed on any of the signage. At check in, the process was very slow (> 1 hour), and they really tried to hard sell me on insurance, even though I knew my insurance coverage was adequate. The car they rented me had numerous dents and scapes. Overall, just not an enjoyable experience.
Oct 26 2015
Pros: The people were great, the price was reasonable, the car was efficient.
Cons: That Ace wasn't located in the airport, but their shuttle service is great.
Oct 17 2015
Pros: The price rental was great very friendly staff.
Cons: The insurance for car rental was twice the price of the car rental 35.00 plus the rental of the easy pass sticker it's a must but they don't tell you they won't take cash in the tolls .