Book Payless car rentals at San Juan Luis Munoz Marin Intl Airport

Reviews

Recent reviews

Traveler rating

Wonderful

3

Very good

0

Good

0

Okay

2

Fair

2

Mediocre

0

Poor

14

6.0

The car was really dirty and had cigarette burns on the seats.Reviewed Mar 17 2023

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1.9

The only thing that was not easy and convenient was the drop off. Vehicle had low tire pressure light on. Waited two hours to get attended. Reservation was book for $500 time at pick up jump up to $700.Reviewed Jun 24 2021

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2.0

Cons:The rental agency was closed during the time that we had selected to pick up the car and had cancelled our reservation by the next morning.Reviewed Apr 12 2021

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5.6

Pros:PriceCons:Had to get a $15 cab ride because their shuttle operation. Was not in service. I tried to modify my rental and they did not answer the phone, I dropped off the car and they were not open during their posted hours. Their website said they had no cars available when in reality they were closed for business. I simple phone call could have sufficed. They could have had someone to answer phone calls remotely even if they were closed.Reviewed Mar 27 2020

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3.2

Pros:The customer service was extremely four and we truly did not like any part of the interaction with Payless car rental.Cons:The customer service representative was extremely rude. We waited literally an hour and a half in line because every customer was taking about a half an hour to process. We were asked to present our entire car insurance policy to the representative in order to rent the car. No one brings their entire insurance policy with them, and they required it which was why the line took so long. I finally had to call my car insurance back in the states and have them send me my entire plan so that I could show the representative. They also forced us to buy a tollway pass for 60 extra dollars because they lied and said that we couldn’t pay with cash to get through the tolls. Worst car rental service I have ever experienced.Reviewed Feb 12 2020

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3.6

Cons:We were given an estimate of around $90 for our rental and then charged an additional $100 in hidden fees at the counter. It is what they call the “bait and switch” and it felt unquestionably criminal; we are pursuing legal means to recover the double charges!Reviewed Feb 9 2020

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5.6

Pros:PriceCons:The pick up process need improvement. It took an hour and 20 minutes to get the car from the time I arrived to the rental place. Also the car need maintenance. The wiper blades were bad and front tires barely had thread.Reviewed Feb 3 2020

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10.0

Cons:Nothing....all was great. They were helpful , pollite , efficiant , clear ...... all personnel were greatReviewed Feb 3 2020

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6.4

Pros:The vehicle was exactly what we were told we were going to get. Enough room for our family.Cons:Upon arriving, we were surprised to see that the place was NOT at the airport, they had to send a shuttle. When booking it said Payless Car rental was at Luis Munoz International, not the case. Fine. When we got to the location our expected price to pay was not close to what we paid. It was about $80 more. When asking the associate about the extra charges we were unable to get a break down for additional charges. All we were told was additional taxes and fees. But taxes and fees had already been on the estimate. No where on the reservation does it say that we were to be charged additional. Only time under terms and conditions that we were to get charged additional is pick up or drop off at a different time date or location. OR choosing a different vehicle. It is disheartening that this company takes advantage of families this way. Arriving later at night in a island that you don’t know, do you truly have any other option than to abide by their last minute changes? I will not be returning to kayak for future bookings.Reviewed Feb 1 2020

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4.0

Cons:They charged a totally different price than agreed upon online when we got there.Reviewed Jan 29 2020

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6.8

Pros:Drop off process was easy and they were flexible worth which sedan I drove off with.Cons:Pick up process was a nightmare, waited almost 3 hours. And felt swindled to purchase unlimited tolls for an extra $75 when I maybe went through $15 worth.Reviewed Jan 22 2020

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10.0

Pros:We were nervous from reading many bad reviews yet we had no problem whatsoever. Very good experience.Reviewed Dec 29 2019

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• What documentation is required to book Payless car rentals at San Juan-Luis Munoz Marin Intl Airport?

  There are requirements you must meet to hire a car from Payless car rental at the airport. You must have a valid driver's license, be aged 21 years and above, and have a credit card in your name with a limit of 30 days minimum. If you are not a U.S. resident, please provide an original copy of your passport and an international driver's license for Puerto Rico, if available in your country of origin.

• What are some of the protections offered at SJU International Airport?

  SJU International Airport car rental offers you a variety of protections. Third-party liability protection coverage is one of the protections available that covers you and your passengers. A collision damage waiver covers you for any damages that might occur during your rental period. Also, the responsibility of child safety is a top priority at Payless car rental, so it ensures each car has child safety seats available. Payless car rental offers plenty of benefits and perks such as roadside assistance.

• Is it possible to rent a specific model at Payless at SJU International Airport?

  Payless car rental offers you a variety of options to choose from so you can find the perfect model that suits your needs. These models come with spacious interiors, good mileage, and top-of-the-line safety features to ensure you have a smooth and enjoyable trip. However, renting a model of your choice will greatly depend on the availability of the said model at the time of booking.

• How much does it cost to rent a car from Payless at San Juan Luis Munoz Marin Intl Airport?

  On average a rental car from Payless at San Juan Luis Munoz Marin Intl Airport costs $47 per day.

• What is the most popular rental car from Payless at San Juan Luis Munoz Marin Intl Airport?

  Economy (Kia Rio or similar) is the most frequently booked rental car type from Payless at San Juan Luis Munoz Marin Intl Airport.

• Where can I find Payless car rentals at San Juan Luis Munoz Marin Intl Airport?

  Baldorioty De Castro Ave is the closest Payless rental location to San Juan Luis Munoz Marin Intl Airport. The telephone number for this location is +1 787 625 8880.

• Does Payless offer shuttle or airport pick-up services from San Juan Luis Munoz Marin Intl Airport (SJU)?

  Yes