6.0
The car was really dirty and had cigarette burns on the seats.Reviewed Mar 17 2023
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1.9
The only thing that was not easy and convenient was the drop off. Vehicle had low tire pressure light on. Waited two hours to get attended. Reservation was book for $500 time at pick up jump up to $700.Reviewed Jun 24 2021
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2.0
Cons:The rental agency was closed during the time that we had selected to pick up the car and had cancelled our reservation by the next morning.Reviewed Apr 12 2021
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5.6
Pros:PriceCons:Had to get a $15 cab ride because their shuttle operation. Was not in service. I tried to modify my rental and they did not answer the phone, I dropped off the car and they were not open during their posted hours. Their website said they had no cars available when in reality they were closed for business. I simple phone call could have sufficed. They could have had someone to answer phone calls remotely even if they were closed.Reviewed Mar 27 2020
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3.2
Pros:The customer service was extremely four and we truly did not like any part of the interaction with Payless car rental.Cons:The customer service representative was extremely rude. We waited literally an hour and a half in line because every customer was taking about a half an hour to process. We were asked to present our entire car insurance policy to the representative in order to rent the car. No one brings their entire insurance policy with them, and they required it which was why the line took so long. I finally had to call my car insurance back in the states and have them send me my entire plan so that I could show the representative. They also forced us to buy a tollway pass for 60 extra dollars because they lied and said that we couldn’t pay with cash to get through the tolls. Worst car rental service I have ever experienced.Reviewed Feb 12 2020
review from![kayak]()
3.6
Cons:We were given an estimate of around $90 for our rental and then charged an additional $100 in hidden fees at the counter. It is what they call the “bait and switch” and it felt unquestionably criminal; we are pursuing legal means to recover the double charges!Reviewed Feb 9 2020
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5.6
Pros:PriceCons:The pick up process need improvement. It took an hour and 20 minutes to get the car from the time I arrived to the rental place. Also the car need maintenance. The wiper blades were bad and front tires barely had thread.Reviewed Feb 3 2020
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10.0
Cons:Nothing....all was great. They were helpful , pollite , efficiant , clear ...... all personnel were greatReviewed Feb 3 2020
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6.4
Pros:The vehicle was exactly what we were told we were going to get. Enough room for our family.Cons:Upon arriving, we were surprised to see that the place was NOT at the airport, they had to send a shuttle. When booking it said Payless Car rental was at Luis Munoz International, not the case. Fine. When we got to the location our expected price to pay was not close to what we paid. It was about $80 more. When asking the associate about the extra charges we were unable to get a break down for additional charges. All we were told was additional taxes and fees. But taxes and fees had already been on the estimate. No where on the reservation does it say that we were to be charged additional. Only time under terms and conditions that we were to get charged additional is pick up or drop off at a different time date or location. OR choosing a different vehicle. It is disheartening that this company takes advantage of families this way. Arriving later at night in a island that you don’t know, do you truly have any other option than to abide by their last minute changes? I will not be returning to kayak for future bookings.Reviewed Feb 1 2020
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4.0
Cons:They charged a totally different price than agreed upon online when we got there.Reviewed Jan 29 2020
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6.8
Pros:Drop off process was easy and they were flexible worth which sedan I drove off with.Cons:Pick up process was a nightmare, waited almost 3 hours. And felt swindled to purchase unlimited tolls for an extra $75 when I maybe went through $15 worth.Reviewed Jan 22 2020
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10.0
Pros:We were nervous from reading many bad reviews yet we had no problem whatsoever. Very good experience.Reviewed Dec 29 2019
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