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10.0
The representative was very helpful band friendlyReviewed May 14 2023
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8.0
Staff, car and sign up was easy, as always a lower cost would be great but overall was a great experienceReviewed Apr 30 2023
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6.0
Car was better than expected. Service agent at the beginning was the worst part of the experience. No issues… more direction with instructions for drop off would have been nice. Overall not a bad experience and for the price I would definitely use them again.Reviewed Mar 13 2023
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4.0
Long wait to get vehicle… not a long line but a long wait once all my details were entered in their system and they then need to wait for a car to be assigned. Then, when we got to the pickup area they couldn’t find the actual car…Reviewed Mar 13 2023
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8.0
Price was good and car was what we needed. They do try to upsell you a bit at the check in counter . Offer a more expensive car, offer insurance which you don’t need if you have an auto policy, offer to sell you a tank of gas rather than refilling yourself. Just say no to all of it.Reviewed Mar 10 2023
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2.0
My flight was delayed from Eugene to Denver so I missed my connecting flight which made me late getting to Tampa. When I got to Ace to pickup my car I was told they gave my economy car to someone else. I was not instructed when reserving the car that I needed to call if my plane was delayed otherwise I would have. I also overheard the agent tell someone else they overbooked themselves. She wasn't very sympathetic with my situation. Then I was told they could give me a Toyota RAV but when I went to pickup my vehicle they tried to give me a large minivan. This was not acceptable so I advised the man helping me to please find me another car. I was then given a Nissan Kicks. On top of all this I was charged an extra 10 bucks a day plus tax for the rental fees. I was expecting to pay roughly $465 but ended up paying $610. I am not confident to use ACE in the future.Reviewed Mar 5 2023
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10.0
Toyota cross has adaptive cruise control which is great for the freeway.Reviewed Mar 2 2023
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10.0
All was good. We got in earlier than expected so had to wait 2 hrs for our car as they had no cars available unless we paid for an upgrade. So we waited. And got the car we ordered. It was my mistake. We did get the car 45 min earlier than we booked for.Reviewed Feb 27 2023
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10.0
Quick cheep grate carReviewed Feb 15 2023
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2.0
Showed up and was told I needed all these upgrades bringing my charge to 300 usd. We cancelled on the spot. OutrageousReviewed Feb 14 2023
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4.0
Car was ok. Older model (probably hence the cheaper price). Absolutely have to bring insurance card otherwise you will not be able to get your car. Rented from many different rental companies and have never had to bring a physical card to get a rental. As I received my vehicle, I was given a paper to fill out of any existing dents or tears. This, again is something I have never had to do with no other rental company. Felt like I was doing someone else’s job but ok. Otherwise okay, convenient in airport pickup and drop off.Reviewed Dec 20 2022
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4.0
Staff is very friendly and helpful Car with dents, scratches, dirty/stains, older modelReviewed Oct 8 2022
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