Reviews for Ace in Tampa
- All reviews 100%
May 24 2017
You get what you pay for
Pros: On the phone the staff was very helpful and courteous. The price was cheaper than most and it was close to the airport with a shuttle waiting as soon as I called. .. but that is it.. If I choose them again, I will know what to expect! - you get what you pay for.
Cons: DETAILS! The car I received was not "intermediate" it was very much an economy car, that sounded terrible every time I started it up. Our plane arrived an hour later then scheduled, the desk staff was nice when I called, but then rushed through the process seemingly annoyed- she warned us about an additional fine I would have to pay if tolls were charged to them, I asked the cost of the toll of the Skyway, she didn't know nor tried to find out, but then tried to sell us a toll tag for $12, which would still have to be linked AND loaded from a credit card. (BTW-The toll was $1.25). When returning the car, we entered the address that was written across the top of our rental agreement, only to discover that it was the corporate office, so we had to call to get the drop off address as it wasn't indicated on the agreement, luckily it was only 5 minutes away. I dropped it off 2 hours earlier than I scheduled, but then I received a voicemail when I arrived home asking when I was dropping off the car because it was past the time I indicated. They had not bothered to enter it in when I handed them the keys at the front desk, nor look out their front door as it was parked right in front of the office. When I called back they said they "found" the car and that there were no additional charges. No apologies, just an excuse that sometimes they forget to "close" the account. The shuttle driver also didn't bother to use a seat belt so it was dinging the whole ride to the airport.
May 22 2017
Pros: The car itself was fine.
Cons: Pressure to take out additional insurance. Jet Blue card covers extra insurance but they kept pushing and pushing. Only one shuttle to airport so you have to wait longer then expected.
May 5 2017
Cons: The location was further away from the airport than advertised. There was almost a 30 minute wait for the pick up. The car did not have power windows or power locks. It was very inconvenient. I have never rented a car in the US or Europe that did not have the power locks or windows even with manual transmissions.
Apr 27 2017
Pros: Nothing special except for the airport pick up driver.
Cons: Added charges required once I arrived at the rental site. Economy care had manual, hand-crank windows, no key remote locking, tank not full. No drop-off directions or signage.