Reviews for Ace in Tampa
- All reviews 100%
Based on 75 reviews
Mar 26 2017
Pros: The employees are very nice.
Cons: The Nissan Versa has a very load whining engine. Thought I would break down but didn't in the 4 days I had it. It was comfortable thou.
Mar 12 2017
Poor service, dirty car
Pros: The car ran fine
Cons: We waited over 30 minutes for the shuttle to pick us up and take us to the rental office. I called to see if it was coming and was repeatedly told it was a few minutes away. Once at the office the service was ok but the car was dirty on the inside. The rate was good but not much less than others which were located at the airport and, I'm assuming, had superior service. I would not use ACE again.
Mar 5 2017
Transport to and from the airport
Pros: Drivers were nice
Cons: Waited too long for van to arrive at airport and at Ace. D
Mar 2 2017
Cons: I booked online ahead of time and the rate was almost double what a walk up rate
Jan 25 2017
Pros: Leight was a great driver.
Cons: You have to pay ACE $6 a day for the ability to drive on toll roads. ACE demanded $36 in fees to cover $2 in tolls.
Jan 14 2017
Good for the price
Pros: The car was cheap and clean.
Cons: waited at airport for over 30 mins to get picked up. They didn't show/walk around the car with you to help inspect the vehicle for issues. I cant be too mad at that because they didn't do it when I returned the vehicle either. So give and take.
Jan 11 2017
Hidden charges and policies; rude staff
Pros: The price is lower than competition, but not as significantly as advertised with additional insurance requirements (which are not required by the competition).
Cons: Hidden additional and non-standard insurance requirements; extremely rude staff.
Jan 9 2017
Half the rate of the on-airport places, but at a p
Pros: Rate (less that $30/day including all taxes & fees) Quick and easy return.
Cons: LONG (30+ minute) wait for shuttle on arrival at TPA. Only 10 minute wait for shuttle to TPA on return. Last time I was a TPA Ace came by 2-3 times per time Fox came around... this trip it was reversed! $6/day for toll pass (so I skipped it as I had a total of $2.50 in cash tolls) 30k mile car was awfully dinged up (superficial gouges and scratches). But noted all the damage when I took it, and no hassles on return.
Jan 9 2017
Good for the money
Cons: Not in the airport like the others. Had to take shuttle. Wait for shuttle was 30 mins. Had to drop off at different location.
Jan 7 2017
Suggest use different car rental company
Cons: 1) booked with unlimited mileage. On site they said that 150 miles per day as I have local driving license 2) they said that I can't go on the car out of state and I booked car to go from Tampa to Georgia. 3) thus low price found its explanation with all those limitations and appear to be not low but cheap
Jan 6 2017
Pros: Car was nice. Shuttle drivers were excellent
Cons: Not located at airport have to take shuttle to a seperate location. Didnt get the car description I had booked and had to upgrade to something bigger. Don't walk you to car have to do inspection on your own. The employees were more like sales associates trying to buy all these extras
Jan 5 2017
Cons: The car was broken, the staff was overwhelmed, the price was high. This was a bad rental car experience.
Jan 1 2017
This company needs a serious lesson in customer se
Pros: The car was clean, performed well, and was as described for a good price.
Cons: We waited at the airport for the shuttle for over half an hour due to what we were told was traffic, yet the Fox rental shuttle passed through 4 times in that span. Fishy. Then when we arrived at the rental center in the full shuttle there was only one person working the counter to help all of us. The person was very friendly but was more concerned with my astrological sign than remembering to offer us the option to prepay our gas, which when I called to inquire about rates on our way to return the car was notified that I had not prepaid (again, not even offered it) and that it would be $7/gallon if the tank was not returned full. I will not be renting from Ace again.
Dec 29 2016
It was ok
Pros: It was the cheapest option. The staff were polite and kind. The car fit out needs.
Cons: The car itself was kind of dirty, and I worried about its upkeep. I heard a knocking sound from the tires, and the transmission stuck about once per day while stopping. It was out of washer fluid, so I have to wonder the last time the car got routine maintenance.
Dec 28 2016
Cons: Agents showed no sense of urgency... Rental office was very dirty and the ladies room toilet was overflowing, very gross
Dec 19 2016
Pros: Good value; but we had to wait for over an hour at the airport for pickup. They apparently only had one driver going back and forth. Line was long on arrival because only one person was working the counter.
Cons: Windshield wipers were in dire need of replacement.
Dec 7 2016
Pros: nice people
Cons: will be nicer next year when they are closer to the airport
Dec 6 2016
Pros: The car I finally got was clean and ran well.
Cons: The service people were unfriendly, not helpful, had to upgrade since the car they gave me was ridiculously small. Then they charged for the upgrade after they told me they wouldn't.
Dec 6 2016
I went on the cheap
Pros: The car was cheap rental.
Cons: I went to the rental counter and they were not there. I then called into the 1-800 number. They told me that I will have to wait for a shuttle. That is fine, they were off airport. They still made me pay for the Airport charges. hmm.....The car was ok, it was a small Fiat 500. The car had a day time running light out, so that was annoying. I kept getting the warning indication on the dash board. The car also made a clicking noise when I turned.
Nov 30 2016
It was advertised as free unlimited miles but char
Cons: Customer service and last minute changes in pricing. Either Kayak advertised wrongly to attract people or Ace is doing a fraudulent advertisement here.
Nov 23 2016
Pros: Prompt and courteous service. Very reasonable price.
Nov 21 2016
Pros: I got exactly what I expected. The car was clean, and the staff was friendly. No hidden fees or charges, just had to fill the tank.
Cons: It took some time for the shuttle to arrive at the airport upon arrival, and the number of waiting customers far outweighed the number of staff at the office upon arrival and again at when I returned the car. While the staff was friendly and helpful, it could have moved faster.
Nov 14 2016
Restricted daily mileage!!!
Cons: Your site should mention that they limit you to 150 miles per day. Your site should also mention that the vehicles cannot be taken out of state.
Nov 11 2016
Dependable clean rental car, not from this place
Pros: The staff was nice, helpful
Cons: 3 Day rental. 1st car looked like somebody was in the car after rolling in the mud and then vacuumed out. 2d car check engine light came on within 24hours. 3d car had a tire issue, severely out of balance.QC on returns.
Nov 7 2016
You get what you pay for but no more
Pros: The price was good and I was not pressured too much to pay for extras.
Cons: The car had numerous minor scratches, smelled like smoke covered with perfume, There was no key fob so every door except driver's had to be opened individually from inside. There was no windshield washer fluid.
Nov 6 2016
Great Customer Service
Pros: Everything. Pick up/drop off was quick and easy. The car was spotless and ran great. All of the employees were friendly, easy to talk to and knowledgeable about the area! Great experience! I will be back!
Oct 10 2016
Cons: Older car which smelled of smoke
Oct 5 2016
Cons: The Fiat 500 we rented was too small, I asked for a larger car and was told there were none available. I booked on your website and ordered a Nisan Versa or similar. It was very uncomfortable and would not fit my mother's walker. Very disappointed!
Sep 30 2016
Pros: Fast friendly pickup driver
Cons: Tire warnings and check engine light Van was dirty and had trash inside Was not full of fuel Drop off was not clear they didn't open till 7 had to find night drop off not very easy to find
Aug 18 2016
Pros: The people at Ace Rental were very helpful and provided a great service.
Aug 6 2016
Pros: I liked how quick and easy it was to pick up and bring back. As well as the shuttle to and from the airport.
Aug 2 2016
Give your review a headline
Pros: Just wish you had service at the airport,it was inconvient and hot waiting for shuttle and at the pick up point was no room for waiting seeing we had 9 people with bags.The van worked great for us. Thank you
Jul 31 2016
Friendly, efficient, cheap!
Pros: This was a great price. The people were really friendly and helpful. It requires a short shuttle ride from the airport, but both coming and going it was very fast.
Jul 24 2016
Pros: I liked the fact I at least had a car to drive
Cons: The guest service agent I spoke to while picking up my vehicle was not very nice. We are very tall people and they squeezed us in a fiat instead of a kia rio. I understand its based on demand so I let that go. The thing I disliked about my fiat rental is that it was banged up and the interior was dirty. On the stick of the vehicle and the buttons there was a gross yellow residue and the dash was covered with it. I told the gentleman at the front desk before I drove off about this so I would not be charged for damages to this rental. He did not write it down on the slip abd did nothing about the issue. I Thankfully I was not charged for the damage but I will never book through this company again they are not worth my time or my money It was a nightmare. I will stick with hertz!
Jul 22 2016
Pros: It was cheap
Cons: Hubcap was off car, seats were stained. Car didn't feel clean but You get what you pay for
Jul 18 2016
Cons: Car was dirty
Jul 16 2016
Cons: place and car dirty
Jul 10 2016
Pros: Personnel were helpful, polite, professional
Cons: Car could have used thorough cleaning, deodorizing
Jun 27 2016
Ace car rental
Cons: Kayak fails for lack of information on it's site regarding Ace rentals in Tampa, FL. We were about to fly to Tampa when we saw a number of negative reviews for Ace rentals. Someone noted they were asked for proof of car insurance as a pre-requisite to rent. I called Ace in Tampa and not only was the agent extraordinarily rude he hung up on me and didn't cancel the reservation per my request after confirming I did need proof of car insurance. We ended up renting from Thrify. The issue is not that proof of car insurance is needed, but it's the lack of information ahead of time. We couldn't remember the password for our account when we were at the airport. It's just as well as Ace in Tampa didn't appear to have a minimum level of customer service.
Jun 27 2016
Pros: The vehicle was great. Clean and in good repair. The shuttle driver to and from the airport was friendly and helpful!
Cons: The off-site location added time to the transaction, and the office and shuttle could use some TLC.
Jun 20 2016
Pros: Car was nice and clean and was what we expected.
Cons: Staff was on their cell phones at the rental counter while assisting customers. Rental counter was a dump and was far from the airport. Took their shuttle forever to come get us.
Jun 13 2016
Pros: Good gas mileage
Cons: Tire pressure light was on the entire trip There was no windshield wiper fluid in the car so I couldn't clean the windows while I was driving
May 5 2016
Hidden fees and false information.
Cons: At pick up I had talk to man stating I only go through 1 toll during my trip of 7 days.. They stated that I didn't need to pay the 6$ a day pass since it would be a waste of money..and that I would just be able to pay the 1.50 charge at the toll...toll was a non stop toll which did not allow me to stop!! At drop off I mention to him toll did not allow me to stop ! He was just like oh well that's a 59$ charge than!??so now I have a 56.00 charge which bounced my debit card!! I also did not sign the drop off contract saying I would pay that charge and they charge my card same day even after I told them not to snd to send me a bill!! 4 other people there also got suckered into this hidden fee! The man stated that maybe I should have taken s different route! I'm from out of state and GPS only gave me the one route to my hotel! No compassion and they must make a lot of money off of people.. I will never rent from ace again and will share this on social media if my money is not returned!!
May 1 2016
Pros: Car got great gas mileage.
Cons: Check out guy was so flipping rude I almost punched him in his face. I WILL NEVER rent from them again
Jan 24 2016
Pros: Car was clean and nice. Shuttle was reasonable staff friendly. Process was quick
Dec 9 2015
Low priced car rental, but good value.
Pros: The rental was a very good value, car was clean and delivered quickly despite only one counter attendant. Despite being understaffed, the attendant was friendly and conversational, and patient with the multiple customers they were dealing with at the time.
Cons: Shuttle times to and from the Tampa airport were somewhat long. We didn't wait an hour as I've seen some reviews, but it's still more than most offsite car rentals. Saw several shuttles for other places come through multiple times before one ace rental did. Likely due to the understaffing mentioned before.
Dec 2 2015
Didn't drive it much
Pros: I liked the price of the vehicle. Cheaper than the on airport car rental companies.
Cons: The car was dirty on the outside and the car did not have any window washer fluid in it. Fortunately I didn't drive it much and didn't need to use the window washer fluid. Also, the tire pressure light came on while driving it. It does not seem the staff takes great care of the vehicles on the lot
Nov 19 2015
Pros: Cost efficient
Cons: car was dirty tank was half empty temporary tags were expired
Oct 31 2015
I would use this car rental company again.
Pros: The employees were helpful and offered good service .
Oct 19 2015
Bang for the buck!
Pros: This was my only option when renting a 15 passenger van for 24 hours. Everyone else wanted double what Ace asked for. We saved a bunch of $$$!
Cons: The low tire pressure light came on because of a small leak in the right, rear tire.