Reviews for Ace in Tampa
- All reviews 100%
Based on 37 reviews
Oct 10 2016
Cons: Older car which smelled of smoke
Oct 5 2016
Cons: The Fiat 500 we rented was too small, I asked for a larger car and was told there were none available. I booked on your website and ordered a Nisan Versa or similar. It was very uncomfortable and would not fit my mother's walker. Very disappointed!
Sep 30 2016
Pros: Fast friendly pickup driver
Cons: Tire warnings and check engine light Van was dirty and had trash inside Was not full of fuel Drop off was not clear they didn't open till 7 had to find night drop off not very easy to find
Aug 18 2016
Pros: The people at Ace Rental were very helpful and provided a great service.
Aug 6 2016
Pros: I liked how quick and easy it was to pick up and bring back. As well as the shuttle to and from the airport.
Aug 2 2016
Give your review a headline
Pros: Just wish you had service at the airport,it was inconvient and hot waiting for shuttle and at the pick up point was no room for waiting seeing we had 9 people with bags.The van worked great for us. Thank you
Jul 31 2016
Friendly, efficient, cheap!
Pros: This was a great price. The people were really friendly and helpful. It requires a short shuttle ride from the airport, but both coming and going it was very fast.
Jul 24 2016
Pros: I liked the fact I at least had a car to drive
Cons: The guest service agent I spoke to while picking up my vehicle was not very nice. We are very tall people and they squeezed us in a fiat instead of a kia rio. I understand its based on demand so I let that go. The thing I disliked about my fiat rental is that it was banged up and the interior was dirty. On the stick of the vehicle and the buttons there was a gross yellow residue and the dash was covered with it. I told the gentleman at the front desk before I drove off about this so I would not be charged for damages to this rental. He did not write it down on the slip abd did nothing about the issue. I Thankfully I was not charged for the damage but I will never book through this company again they are not worth my time or my money It was a nightmare. I will stick with hertz!
Jul 22 2016
Pros: It was cheap
Cons: Hubcap was off car, seats were stained. Car didn't feel clean but You get what you pay for
Jul 18 2016
Cons: Car was dirty
Jul 16 2016
Cons: place and car dirty
Jul 10 2016
Pros: Personnel were helpful, polite, professional
Cons: Car could have used thorough cleaning, deodorizing
Jun 27 2016
Ace car rental
Cons: Kayak fails for lack of information on it's site regarding Ace rentals in Tampa, FL. We were about to fly to Tampa when we saw a number of negative reviews for Ace rentals. Someone noted they were asked for proof of car insurance as a pre-requisite to rent. I called Ace in Tampa and not only was the agent extraordinarily rude he hung up on me and didn't cancel the reservation per my request after confirming I did need proof of car insurance. We ended up renting from Thrify. The issue is not that proof of car insurance is needed, but it's the lack of information ahead of time. We couldn't remember the password for our account when we were at the airport. It's just as well as Ace in Tampa didn't appear to have a minimum level of customer service.
Jun 27 2016
Pros: The vehicle was great. Clean and in good repair. The shuttle driver to and from the airport was friendly and helpful!
Cons: The off-site location added time to the transaction, and the office and shuttle could use some TLC.
Jun 20 2016
Pros: Car was nice and clean and was what we expected.
Cons: Staff was on their cell phones at the rental counter while assisting customers. Rental counter was a dump and was far from the airport. Took their shuttle forever to come get us.
Jun 13 2016
Pros: Good gas mileage
Cons: Tire pressure light was on the entire trip There was no windshield wiper fluid in the car so I couldn't clean the windows while I was driving
May 5 2016
Hidden fees and false information.
Cons: At pick up I had talk to man stating I only go through 1 toll during my trip of 7 days.. They stated that I didn't need to pay the 6$ a day pass since it would be a waste of money..and that I would just be able to pay the 1.50 charge at the toll...toll was a non stop toll which did not allow me to stop!! At drop off I mention to him toll did not allow me to stop ! He was just like oh well that's a 59$ charge than!??so now I have a 56.00 charge which bounced my debit card!! I also did not sign the drop off contract saying I would pay that charge and they charge my card same day even after I told them not to snd to send me a bill!! 4 other people there also got suckered into this hidden fee! The man stated that maybe I should have taken s different route! I'm from out of state and GPS only gave me the one route to my hotel! No compassion and they must make a lot of money off of people.. I will never rent from ace again and will share this on social media if my money is not returned!!
May 1 2016
Pros: Car got great gas mileage.
Cons: Check out guy was so flipping rude I almost punched him in his face. I WILL NEVER rent from them again
Jan 24 2016
Pros: Car was clean and nice. Shuttle was reasonable staff friendly. Process was quick
Dec 9 2015
Low priced car rental, but good value.
Pros: The rental was a very good value, car was clean and delivered quickly despite only one counter attendant. Despite being understaffed, the attendant was friendly and conversational, and patient with the multiple customers they were dealing with at the time.
Cons: Shuttle times to and from the Tampa airport were somewhat long. We didn't wait an hour as I've seen some reviews, but it's still more than most offsite car rentals. Saw several shuttles for other places come through multiple times before one ace rental did. Likely due to the understaffing mentioned before.
Dec 2 2015
Didn't drive it much
Pros: I liked the price of the vehicle. Cheaper than the on airport car rental companies.
Cons: The car was dirty on the outside and the car did not have any window washer fluid in it. Fortunately I didn't drive it much and didn't need to use the window washer fluid. Also, the tire pressure light came on while driving it. It does not seem the staff takes great care of the vehicles on the lot
Nov 19 2015
Pros: Cost efficient
Cons: car was dirty tank was half empty temporary tags were expired
Oct 31 2015
I would use this car rental company again.
Pros: The employees were helpful and offered good service .
Oct 19 2015
Bang for the buck!
Pros: This was my only option when renting a 15 passenger van for 24 hours. Everyone else wanted double what Ace asked for. We saved a bunch of $$$!
Cons: The low tire pressure light came on because of a small leak in the right, rear tire.