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2.0
Pros:I don’t even know where to begin , rude staff at checkout , smelly old best yo car . I found dents and damage all over when I told a rep he said that’s just west and tear , I had to argue with him to notate it , at the end he scribbled something on my paperwork and left him employee number . I took a video of the damage for my protection. Nobody there at the drop off , still have not received receipt , contract not closed ! Wait times yo to one hour on the phone for a rep . I will never book again with this company ever !Reviewed Jun 21 2021
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6.0
Pros:Drop off was fast, and easy.Cons:Pick-up was horrible. 3 staff members shared with Avis. 15 or more unmanned empty stations and a line of 20 - 30 deep at times. Even with a reservation we waited close to an hour in line. Once it was our turn it went pretty quickly, maybe 10 minutes.Reviewed Jun 20 2021
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6.0
Pros:The best part was the drop off. Smooth and fast and allowed us to get to our flight in plenty of time.Cons:I stood in line for an hour and a half to get the car. WOWZA. There has to be a better process. Then I was told by the woman who helped me at the desk that I would have a Nissan Ultima parked in M31 and when I got to the stall number it was a Kia. This was confusing and there was no one in site so I just took it and figured they'd call if it wasn't right. It was just a level of confusion that wasn't needed when she told me specifically to look for the Nissan. The price was better than most, but the headache of getting the car wasn't worth it. Then the woman at the counter made it seem like to do the fuel charge would cost the same per gallon but what they FAIL to tell you is although it does they charge you as if it's bone dry regardless of how much you show up with in your tank. I arrived with over 1/4 tank of fuel so that didn't equate to $2.99/gallon. I don't appreciate trickery. Be up front. Be integrous.Reviewed Jun 19 2021
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2.0
Pros:Mary was very helpful at the desk where I went to pick up my car.Cons:I dropped my car off and 72 hours later they still seem to think I still have the rental car. They say they need another 48 hours to find it. It was the first car in the first lane, it would have been hard to miss. To speak to anyone, you are on hold for an hour, so you better have plenty of time. I am amazed by the level of incompetence. Also, the registration sticker on the rental car license plate/tag expired! They do not seem to be very competent.Reviewed Jun 16 2021
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6.0
Cons:Provision of a safe car without illegal bald tires is a mustReviewed Jun 15 2021
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2.0
Cons:Why let people even make reservations if they show up and all the cars are gone. Terrible serviceReviewed Jun 14 2021
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8.0
Cons:A long line getting to the counter. I asked for a Ford Edge and got a Kia Sorrento. And although fine not really cleaned up. Plus an additional $200 deposit which is supposed to be returned when I bring the car back. That is surprisingReviewed Jun 5 2021
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6.0
Pros:ServiceCons:Too expensive, uncomfortable SUV.Reviewed Jun 4 2021
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4.0
Pros:Super friendly staff but car was filthy or not as other cars.Cons:Cleaner carsReviewed Jun 1 2021
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2.0
Cons:The car they sent me to had the hood popped and said dead battery on the window. So no communication between the desk and the cars. They tried to give me a smaller SUV, I rented a minivan. When I told them the SUV they offered me was not big enough, I had to pay extra to get something comparable. I wasn't about to sit in the airport for hours with 3 kids under 8. Will never use Budget again.Reviewed Jun 1 2021
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4.0
Cons:Inside was very dirty, windshield washer fluid was empty, RR tire was registering low pressure, and the gearshift would not properly go into PARK.Reviewed May 24 2021
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2.0
Pros:Staff did not look happy to be there. Looked annoyed when I asked for help.Cons:I specifically needed a convertible and they were unable to secure one, despite me making an early reservation.Reviewed May 24 2021
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