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6.8
Not greatPros:Unfortunate timing: I picked up the car when the rental agencies were located in terminal but they moved off terminal the next day so that I had to drop off at a new location off terminal with a very bumpy train ride to the terminal. It wasn’t enterprise’s fault but the Tampa airport expansion now requires you to take this train from the rentals to a confusing interim location and then take another train to get to the gates, with insufficient signage.Cons:The man who showed me to my car was very nice but I have to say that it felt like a scam when he first asked me did I want to upgrade (and pay the difference) from the economy car I had reserved (I did not) and then upgraded me anyway because there were no economy size left — so had I said yes I would have paId unnecessarily instead of getting the upgrade at no extra charge per standard practice when no cars in your reserved class are available. He then tried a hard sell on getting me to purchase insurance, to the point of scare tactics no other rental agency has ever used on me (“you’ll pay the rental rate every day after you return the car until your insurance company settles the claim”), which left me feeling extremely paranoid the entire trip, when I have used my own insurance for rentals every time in my 20+ years of renting cars (and never before felt so paranoid about some other driver dinging my rental).Reviewed Feb 17 2018
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10.0
Pros:Great customer serviceReviewed Jan 30 2018
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9.2
Pros:Car just as described. Good price for the rental. Located right at the airport so no shuttle, and pickup was very quick.Cons:Pickup sacrificed speed for detail (would have purchased a toll package if I was told it was available) and dropoff was disorganized (was a busy time for returns, to be fair).Reviewed Jan 29 2018
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10.0
Simple, convenient, nice vehicle - no hassle and friendly employeesPros:It was everything I expected. I'll book again.Cons:N/AReviewed Jan 26 2018
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8.0
car not therePros:we were up gradedCons:they did not have the 8 pass mini van, eventhough I called the day before, tried giving us a 18 pass van, they did upgrade us to a suburban for NCReviewed Jan 23 2018
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10.0
Great service!Pros:Fast and efficient, getting it done in one visit on the web at a great price...Highly recommended!Reviewed Jan 15 2018
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8.0
Pros:Quick easy good carCons:Fuel was not topped off so I paid more when I dropped offReviewed Jan 7 2018
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8.0
Pros:Nonhazzle service at rental pickup and drop-off location. Reasonably priced. No price vouching. No hard sell.Cons:Not given the vehicle they promised. Vehicle was a little unsteady while driving.Reviewed Dec 4 2017
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10.0
Pros:Typical Enterprise experience...excellent!Reviewed Nov 29 2017
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10.0
Pros:in and out so fast!Reviewed Nov 22 2017
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10.0
Great experience in TampaPros:They were ready for me when I got there. Return was seamless.Reviewed Oct 14 2017
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10.0
Pros:How everyone was so kind and willing to help and making the experience goodReviewed Sep 16 2017
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