Find reviews that mention:
8.0
Cons:Was talked into buying a toll pass for $10.99 a day. Was a rip off.Reviewed Apr 26 2021
review from![kayak]()
10.0
Pros:Alamo staffs were very friendly and helpful. My flight arrived a little earlier. Not sure if that's the reason, but their system shows the total price more than doubled comparing to my reservation receipt. The airport Alamo staff were able to get it fixed.Cons:Because of the price difference, it took quite some time for the airport Alamo staff to get it resolved. Wish the system, especially for the reservation through 3rd parties, can be more seamless and fewer issues.Reviewed Mar 30 2021
review from![kayak]()
2.0
Pros:I was allowed to pick up my car earlierCons:Price, I agree for one price and you would like to charge me more with reason.Reviewed Mar 13 2021
review from![kayak]()
2.0
Pros:Great car, clean but mechanically unsound. Car died after one day.Cons:A car that works, roadside assistance that works as advertised, roadside assistance phone reps that do what they say they will do. Car died and had to rent a car from Hertz as Alamo couldn't figure out how to tow it or replace it. Cost me over $500.Reviewed Feb 11 2021
review from![kayak]()
4.0
Pros:Staff seemed niceCons:Clean the car out. Received my rental with weed in itReviewed Feb 2 2021
review from![kayak]()
10.0
Pros:The staff was super helpfullReviewed Jan 31 2021
review from![kayak]()
8.0
Cons:Hours of operation in New York City could be better. They are pretty limited, and they make drop-off more difficult. Otherwise, good overall experience.Reviewed Jan 11 2021
review from![kayak]()
6.8
Pros:The free upgrade was appreciated and the car was new and clean.Cons:There was an enormous line at the airport to pick up the car, and only one person able to process customers. The wait was utterly ridiculous (40 min) and made me late. There was no toll transponder in the car, which was really annoying.Reviewed Oct 11 2020
review from![kayak]()
10.0
Pros:Well maintained vehicle and very efficient and friendly pick-up/drop off. Much better than the Hertz family of companies.Reviewed Sep 26 2020
review from![kayak]()
10.0
Pros:Staff was great!!Cons:More helpers at inside counter for picking up.Reviewed Sep 7 2020
review from![kayak]()
10.0
Cons:Very Quick,they were waiting for me when I arrived at the pickup location, also gave me a choice of threes premium suvsReviewed Sep 1 2020
review from![kayak]()
8.4
Cons:All digital kiosks were out of service. Line was long for pickup with one slow employee, although once another faster employee came on duty, line moved fast and everything worked out.Reviewed Aug 31 2020
review from![kayak]()