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8.0
The welcome experience was excellent the counter service was 10/10. Unfortunately the drop off was 0/10 completely disorganised and very apathetic team who were more interested in the chat with each other than supporting returning rentersReviewed May 23 2023
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6.0
Good service at desk. In garage, the only employee present was not enough to service the many customers, he did his best polite and efficient but there ahould have been at least another person. At exit it was fast and easy. I am not complaining bout the person in garage, he was trying his best.Reviewed Apr 27 2023
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10.0
Drop off someone had to explain process- minimal staff - holiday and like most business just lack of staff. Taken care of and staff was pleasentReviewed Apr 13 2023
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2.0
I accidentally left my wallet in the car. I have been unable to get in contact with drop off location, it goes straight to VM. I left multiple messages with no one calling back.Reviewed Apr 3 2023
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4.0
Car needed multiple repairs, was no safe driving at highway speeds.Reviewed Jan 28 2023
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2.0
I was charged for an upgrade without being asked if I wanted an upgrade. I was charged for a full tank of petrol when I said I didn’t want that option(this was later refunded). The check-in agent was 100% on the hustle - unexpected from a ‘reputable’ company and after a long flight.Reviewed Jan 20 2023
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10.0
Avis staff was helpful and very friendly.Reviewed Jan 3 2023
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2.0
I had to queue for 2 HOURS to collect the car which in my opinion is unacceptable as I had a 3 hour journey ahead of me after an 8 hour flight. There were only 3 customer desks open, with a fourth added after an hour. Avis should have been aware of the number of cars booked for that day and had sufficient staff to deal with the numbers arriving. I had booked a Toyota Camry, which is what I got. The only complaint I had about the car was that I would have expected that this class of car would have built in Sat Nav. While it had the system no maps were loaded into it which was disappointing. (Fortunately I had brought my own SatNav but it would have been preferrable to use an inbuilt system). Due to the excessive delay I would not book a hire car from Avis in Chicago again.Reviewed Aug 15 2022
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2.0
There was a worker at Avis Chicago Midway driving a large red Chevrolet SUV back and forth in the dropoff zone at 35-45 mph. If my child had strayed a couple of feet past the car, they would have been killed. This is terrifying and completely unacceptable! We will never book with Avis again. It's unfortunate, because everything else about our experience was 4-5 star, so this one employee is ruining the hard work of so many other Avis employees.Reviewed Aug 8 2022
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10.0
Really good but the check in computer system is slower than a snail.Reviewed Aug 1 2022
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6.0
Pick up and drop off was ok Mini Van was smelling but we didn’t have time to call them or complained as we r late for our flight.. dropped off all good but to our surprise 2 weeks later we were charged 450 usd for smoking cleaning fee( no email or any notification and we only happened to notice when we were checking credit card statements) - Avis got it SO wrong and we were furious and disappointed and bit agitated .. - how come they charge smoking cleaning when we are NON smokers….it is little arrogance and blalant lies - how come we never got any email about this additional billing..it is little mischievous from Avis to charge and not letting us know.. God knows how many customers were charged like this without their knowledge - on what basis they charged a smoking cleaning fee 2 weeks later when we don’t even go near smoking zone…. Infact we should be compensated more for giving a minivan which has some smoke smell( my wife noticed that as we have kids but We don’t have time and patience to call Avis when we picked the vehicle and thought once u air out it shud go.. - probably we will never go with Avis again and choose others obviously..Reviewed Jul 16 2022
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4.0
We like the staff but picking up the rental takes forever. The process seems to be very slowReviewed Jul 11 2022
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