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2.0
Process was terrible from start to finish. Cost did not line up with what was listed online when I made the reservation. The representative was not helpful at all when I questioned why there would be over $100 difference. I was told that I needed to return the car with a full tank of gas to avoid being charged $78 refueling fee, however I received the car with less than half a tank. I asked about this as I was leaving, all I was told was to take a picture. The staff on return kept telling me to go ask someone else even after waiting in line, instead of themselves finding the answer. My receipt that was printed at check out is still almost $100 different than the receipt that was emailed to me. Needless to say I will never use Budget again.Reviewed May 16 2023
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10.0
People returning cars, who may have just driven a few hundred miles should be able to use your restroomReviewed May 13 2023
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4.0
The type of car that i reserved wasn’t available, so i had to settle for something smaller. Took 45 minutes even though I was the 2nd person in line because Budget had no one at their desk for about 15 minutes. Wouldn’t use them or kayak againReviewed Apr 14 2023
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2.0
pickup at O Hare was just fine and friendly. However we were substantially overcharged, the rate was not billed as promised and the lot worker at Milwaukee was cold and obviously did not enter the return correctly. Now I have to waste more time trying to get money back from Budget, what a hassle. Terrible overall experience due to not honoring the reserved rate on Kayak. F-.Reviewed Apr 5 2023
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4.0
They didn’t have the car I was supposed to have.Reviewed Mar 8 2023
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2.0
Switched rental car because the first car was lost and the 2nd vehicle wasn’t working due to check engine light and 3rd vehicle had 3/4fuel it was a SUV not truck and I purchased Toll passe for vehicle and 3rd vehicle didn’t have iPass for tolls that was purchased. At Drop off I was on time and attended left had to walk across parking garage and over to terminal to go to counter. I filled vehicle full and at departure at 3/4 fuel. I have pictures and documentation. The cost and delay getting vehicle to not right vehicle and missing toll pass caused my 4hr trip to Indianapolis international take 5hrs 42min after delay in Chicago rental car departure location.Reviewed Feb 28 2023
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2.0
Jeep cherokee I rented was dangerous. Car slides with application of brakes. Calipers need work.Reviewed Feb 1 2023
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10.0
There were used ear plugs and a used spoon under the front seat. The car held us all and our stuff and we were able to drive home before the connecting flight even took off.Reviewed Jan 22 2023
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10.0
We could have used more instructions on where to pick up the car. We were driving to pick up and not experienced car renters.Reviewed Jan 7 2023
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6.0
Waited for an hour at O’Hare to check out in line.Reviewed Nov 14 2022
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8.0
Absolutely no charges for last minute cancellation. Good serviceReviewed Nov 13 2022
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10.0
GoodReviewed Nov 12 2022
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