Reviews for Alamo in Little Rock
- All reviews 100%
Based on 85 reviews
Sep 3 2017
understaffed labour day weekend
Pros: Cat was great.
Cons: The main kiosk was closed, so everyone from both National and Alamo had to wait for the same outdoor booth sweating for 45 minutes while the two poor staff ran themselves ragged. This was the Saturday of Labor Day weekend, so maybe not a great day to be short staffed.
Aug 13 2017
Really good customer service
Pros: The team at the Little Rock Airport, in particular, deserves a nice tip of the hat. : )
Jul 26 2017
Pros: good value
Cons: at return, attendant was too busy to check us in
Jul 12 2017
Great people and great service.
Pros: The car mid size upgrade. Surprize! The discount since my wife did not like cleanliness in side.
Jun 21 2017
Had a little bump but they worked it out.
Pros: The car was great. Very clean and started out with a full tank of gas which was nice so I didn't have to stop to fill up. Most everyone I I countered was professional and nice. The drop off was fast and easy and the young man was very polite and efficient. My rental price was affordable which made me very happy.
Cons: Apparently if you live in Arkansas and rent from them you have a $200 deposit which is ridiculous. They tried to hit me for that and I refused. I refused cause two weeks before I went by to check on my reservation and asked if there was anything else to do or pay for and was told no mam you check in show your license and be on your way. That wasn't the case at first. The young lady that was checking me in told me about the deposit after I handed her my credit card. When I refused to pay she took it upon herself to swipe my card to take the money. To her surprise it would not let her because I had already paid for my vacation on that one card and maxed it out. She wasn't happy but I wasn't at all by this point. I had her get the manager who remembered me and waved the charges and gave me a upgrade for the trouble and sent me on my way.
Jun 20 2017
Pros: The counter clerk was so professional and nice as a vehicle was not available at the time I arrived.
Jun 6 2017
Pretty solid experience
Pros: The price for the product was beautiful
Cons: The vehicle was just ok, not a re clean. Seats way back, radio loud etc
Jun 5 2017
Pros: The car rental price was excellent. The car was clean and appeared to be well maintained.
Cons: The throughput at the Alamo rental car counter was slow.
May 18 2017
Pros: The car was clean n smooth driving
Cons: The extra charge for underage drivers
Apr 29 2017
Pros: everything was far beyond expectations....
Cons: absolutely nothing!!
Apr 20 2017
Pros: Clean car
Cons: Didn't get the car I reserved. Had to wait to do drop off
Apr 19 2017
Pros: When I complained about the smell of cigarette smoke in the car upon turning it in, the agent deeply discounted my charges, without my asking for him to do so. I thought that was fair.
Cons: The car smelled strongly of stale cigarette smoke. I should have gone back to the counter to get a different car, but was in a hurry and thought it would get better with the windows down. But it didn't help. There were also cigarette burns on the upholstery.
Apr 17 2017
Pros: Quick easy check in, close walk to car on airport, clean, upgrade went well, friendly but overworked staff.
Cons: Late on a Friday, one guy at the counter doing his best, staying friendly but the line was long.
Apr 3 2017
Apr 1 2017
Rented me a non-existent Van.
Pros: Absolutely Nothing.
Cons: They didn't have the Van I reserved. They didn't attempt to find another van for me. I worked with Enterprise's support without success. Was told I would be contacted by the highest management at my local rental ... crickets almost two weeks later. Will never rent from Alamo again, have already swayed many of my friends to not/cancel their Alamo rentals.
Feb 28 2017
Alamo Little Rock Airport
Pros: Quick service, got upgraded to a Dodge Charger. Quick drop off and check out
Feb 27 2017
Pros: It was newer vehicle.
Cons: No negatives, perfect for our trip!!!
Feb 16 2017
Cons: Drop off- no one to process car outside. Sign on booth said to proceed inside. Went inside and stood in line only to be told that I needed to go back outside to another company's booth. No one was in the booth. Someone from yet another booth came oover and offerred to help, but could not guarentee assistance because they needed to get into another system. The gentleman was nice and was finally able to check me in. Solution: Staff appropriately and update signage.
Feb 14 2017
Minivan rental - Littlerock
Pros: Got to Alamo desk and advised van was here and they would get it. We waited 20 mins - still no van. Manager finally came out and got us another van. Not sure why you would need to wait close to 40 mins for a vehicle.
Cons: Wait time
Feb 7 2017
Good ol Alamo
Pros: Staff was friendly and helpful
Cons: The ford escape had an issue of almost stalling at stop light however, i now realize this is a fuel saver feature!
Dec 19 2016
Pros: Good car, excellent customer service from agent in little rock ( Mrs. Olivia). Fast. Service Congratulation for the people work over there
Dec 12 2016
Pros: The professional Alamo Employees.
Cons: I had to return the vehicle...
Nov 15 2016
Cons: No washer fluid, had to inflate the tires as the low warning light came on.
Nov 15 2016
Cons: I had reserved an 11:00 PM car pickup at Little Rock. It turns out the Alamo rental facility at Little Rock closes at 11:00 PM -- a fact of which I was never informed. My plane was delayed a couple minutes and I arrived at the Alamo desk at 11:15 PM. No lights, no one there and a cardboard sign saying the Alamo facility had closed at 11:00 PM. Your system should not have allowed me to make an 11:00 PM rental pickup at Little Rock and Alamo should have contacted me to warn me they would not be there after 11:00 PM. I ended up renting from Avis (which was open) at 1/3rd greater cost than I had reserved through KAYAK/Alamo. All of this makes me very unhappy with the service I received from both KAYAK and Alamo.
Oct 13 2016
Bait and switch--beware!
Pros: Car was fine and good quality
Cons: I was quoted and pre-paid $140 total for the rental. I arrived 12 hours earlier and had called in advance to make sure I could pick up car for an additional day's rent (which would have been around $22. When I turned it in, I was charged $281 for the rental because they switched my rental to a weekly. When I called about it, they took some off, but still charged me an additional $60 for 12 hours for a car that rented for $22 a day. VERY disappointing to be hosed like that.
Aug 31 2016
Alamo is the best
Pros: I've consistently had good experiences renting from Alamo. Until, unless, I have a bad experience, Alamo will continue to be my first choice.
Aug 22 2016
Pros: Every thing
Jul 13 2016
45 minutes to get wrong car
Cons: There was no one at the Alamo counter, so had to go to an "alliance partner" counter. There were 2 people in front of me, and the first person had already been there a while. It was over 45 minutes before I could get a car, and it was not what I had reserved. It seems that they only had 2 cars left by the time they got to me, both much bigger than what I had reserved.
Jul 9 2016
Jun 8 2016
Pros: The agents were very nice in both Duluth and Arkansas
Cons: We were driving the car from Arkansas to Duluth, MN. The car stunk and the seats were all stained. The car did not have cruise which would have been a great thing to have with such a long drive. It was $162 for a 1 day rental. For that price, I would think that we would get a better car that was clean, did not stink and had basic features (cruise).
May 31 2016
Service was very courteous & efficient on pickup
Pros: Enjoyed the Chevy eclipse, good gas mileage, comfortable ride. Liked the back up camera, radio, seat adjustment. Check-in clerk at Alamo counter quoted me $316.00, after we took off insurance at pick-up.
Cons: I returned the car on time, full of gas. The national rental rep printed up my bill as $349.00. I went inside to talk to manager, national counter was covering for Alamo. The only charge they could pull up was $349.00. So I was not pleased with increase in price when I returned the car.
Apr 17 2016
Easy pick up and drop off
Pros: The service agent, Geri, was wonderful. And the process to check in was quick. The price could not be beat either.
Cons: Nothing really. The car had a heavy air freshener smell - I think someone had been smoking in it - But that is a minor complaint.
Apr 3 2016
Pros: New vehicle. Very nice.
Cons: Always expend much more than what the reservation shows
Dec 18 2015
Pros: Love the Ford Fusion; Alamo staff was courteous and very helpful
Nov 29 2015
Pros: Very friendly service at pickup, excellent price.
Nov 8 2015
Smooth and easy
Pros: How easy everything was
Cons: Problems at drop off -- did not get receipt.
Oct 19 2015
Cons: Able to confirm rental online with bank card but unable to use at counter without a flight number. I'm sorry is the rule that the only people that rent a car for the weekend is people that have flown. Seriously rental car companies need to get step up. Thia whole experience was annoying and time consuming. Like I the customer have all frigging day.