Reviews for Enterprise in Little Rock
- All reviews 100%
Sep 14 2016
Great Customer Service in person, not over phone
Pros: The gentleman who checked my car in and out provided great service and fixed an error that was left on my bill. I was really impressed he with how quick he was able to correct it considering he is new and still training. The guy more experienced guy who was with him was even impressed.
Cons: I called customer service to change my rental from a one way drop off to a round trip. The one way drop off fee wasn't removed from my bill. I thought my final bill was higher than i was quoted over the phone so I asked the guy working when I returned my car to review my bill to make sure I was being charged correctly. He fixed it right away.
Aug 5 2016
Like dealing with used car salemen
Pros: Car was clean, full of gas and didn't smell like cigarettes. The guy that checked us in was very friendly and helpful.
Cons: Paid for a full size car and the guy in the parking garage tried to put us in a micro SUV. Had to demand a full size car and you'd thought I'd asked them to cut off their right arm. The attendant then drove dangerously fast through the parking garage when bringing around the car. He was more concerned about looking cool than providing any customer service.
Jul 19 2016
Cons: Took forever to get the car. They couldn't find the reservation at first. Had no pen to sign the paperwork with. Then the car stunk of cigarette smoke and another car that's didn't smell wasn't available. Trying to make the reservation no one would answer the phone at the desk at the little rock airport. Very disappointed in enterprise this time.
Feb 22 2016
Nice, quick, easy
Pros: I had to pick my car up after a very late flight in a small airport. I was worried I would have a hard time picking up my car, but it was very easy. Both the pick up and drop off attendants were very professional and friendly. The car was economical, and just what I wanted.