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10.0
Seth at drop off in Albuquerque was great, so welcoming and warm and he helped me with my dog and luggage. Give that man a promotion!Reviewed Apr 6 2023
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10.0
Everything was great.Reviewed Feb 5 2023
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10.0
The vehicle was clean and a comfortable rideReviewed Jan 3 2023
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10.0
The staff was very pleasant and professional. The rental experience was very smooth for me. The vehicle was clean and mechanically sound. Side Note: In the U.S. a valid DRIVER'S LICENSE is required. Please don't argue with the staff when proper documentation is not available. Learner's Permits are not permissible. International visitors will also need a passport that coincides with the country of licensing. What I didn't like.... The engineering of the vehicle. Comfort.....meh Steering.....tight/not sloppy/not smooth Switches......way too many. On the dash, Under the dash, On the console. Seat controls......too close together for small hands. Safety features......excellent The vehicle had a fuel economy feature that turns the engine off when stopped at a traffic light. It's very harsh re-engagement when you remove your foot from the brake. The steering wheel has a very sharp/harsh control ratio and lacks the smooth comfort control factor that most vehicles in the compact SUV class has. I've made a mental note to choose something different the next time I rent a vehicle from Alamo.Reviewed Dec 5 2022
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10.0
Representatives Wale and Ken were excellent in sorting out my car rental needs at JFKReviewed Sep 5 2022
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10.0
Superb location - right next to the airtrain, superb service and a great vehicle. The best rental experience we have ever had at JFK. Everything about the experience was really fantastic.Reviewed Aug 23 2022
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10.0
The staff was extremely pleasant and helpfulReviewed Mar 29 2022
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2.0
After renting vehicles with all the major brands over many decades Alamo is the absolute worst. A toxic combination of cluelessness and unresponsiveness. Do yourself a favor - rent elsewhere.Reviewed Jan 1 2022
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2.0
Cons:They should let me know I cannot read the car without credit cardReviewed Jan 27 2021
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10.0
Pros:Picking up the car was fast and easy. The staff was very friendly and made it easy.Cons:I would have liked to pick up the car in Brooklyn, rather than driving out to JFK airport.Reviewed Dec 23 2020
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6.0
Pros:Check in and check out was very easy.Cons:The car was dirty on the outside and the inside smelled like someone had been smoking a pack of cigarettes. Had to have it clean when I arrived at my destinations.Reviewed Nov 29 2020
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8.0
Pros:Fast pickup, no long processing at the counter. Waited on immediately and car was ready, not complicated with a lot of questions. The actual drop off was fast, but the first problem occurred within 1 hour of drop off when I received the email itemizing the charges which was wrong.Cons:I was incorrectly charged for refueling two gallons of gas, even though I topped off the tank less than two miles from the rental car drop off location. When I FUELED the vehicle I clicked the pump 3 to 4 times to make sure the tank was topped off, and the fuel gauge read full with 350 miles of available range shown on the vehicles computer. I had to call to get this refuel charge removed. Now I’m worried about the EZ-Pass charges not being charged correctly.Reviewed Oct 13 2020
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