Find reviews that mention:
2.0
Cons:They should let me know I cannot read the car without credit cardReviewed Jan 27 2021
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10.0
Pros:Picking up the car was fast and easy. The staff was very friendly and made it easy.Cons:I would have liked to pick up the car in Brooklyn, rather than driving out to JFK airport.Reviewed Dec 23 2020
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6.0
Pros:Check in and check out was very easy.Cons:The car was dirty on the outside and the inside smelled like someone had been smoking a pack of cigarettes. Had to have it clean when I arrived at my destinations.Reviewed Nov 29 2020
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8.0
Pros:Fast pickup, no long processing at the counter. Waited on immediately and car was ready, not complicated with a lot of questions. The actual drop off was fast, but the first problem occurred within 1 hour of drop off when I received the email itemizing the charges which was wrong.Cons:I was incorrectly charged for refueling two gallons of gas, even though I topped off the tank less than two miles from the rental car drop off location. When I FUELED the vehicle I clicked the pump 3 to 4 times to make sure the tank was topped off, and the fuel gauge read full with 350 miles of available range shown on the vehicles computer. I had to call to get this refuel charge removed. Now I’m worried about the EZ-Pass charges not being charged correctly.Reviewed Oct 13 2020
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8.4
Pros:Customer service at pickup and drop off.Cons:There was a toll pass in the rental. Also the tire pressure felt to high.Reviewed Aug 9 2020
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10.0
Pros:Easy pick up and drop off.Cons:I had picked a smaller car, but ended up with something bigger than I originally wanted but was very happy in the end.Reviewed Jul 13 2020
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4.8
Pros:Staff was friendly but I overpaid. There were no premium sedan options so I was give lower end model because that’s all they had.Cons:Didn’t receive value for my money. Disappointed.Reviewed Jun 22 2020
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10.0
Pros:How quick the service was.Cons:NAReviewed Jun 6 2020
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10.0
Pros:The JFK staff member at counter was friendly, competent, quick to serve and outline 'new' license plate EZ-PASS. This kind of agent will be the big difference between Alamo/National and others. Keep this guy!! Give him a raise. . .Reviewed Mar 27 2020
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10.0
Pros:The staff at both locations was super friendly and helpful.Reviewed Feb 4 2020
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10.0
Pros:Excellent service...friendly and helpful representative. No complains picking or dropping off vehicle.Reviewed Jan 7 2020
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2.0
Pros:Nothing. They did not rent a car to me. I was stuck at the airport with no transportation simply because I did not have my physical credit card with me. I offered several methods of payment and they refused each one. Both the desk staff and the customer service phone line were unhelpful and offered no solutions. They were more interested in getting rid of me than helping, literally telling me to go find another car rental company.Cons:If they had rented a car to me. Literally. They failed at the most basic aspect of this transaction.Reviewed Jan 3 2020
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