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10.0
Everyone was great, friendly staff, ease of pick up and return and good valueReviewed Apr 8 2023
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8.0
Waiting for confirmation of insurance. How much will deduct from deposit. I also need receipt as wellReviewed Oct 19 2022
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10.0
The "maintenance required" light was on from the time we rented until we brought it back. We were told that it just wasn't reset. Also, tire pressure light went on. Maybe could pay more attention to maintenance.Reviewed Oct 6 2022
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2.0
Your booking platform allowed me to make a reservation for 11:pm. This Payless location *closes* at 11:pm. Nothing in the booking nor confirmation process mentioned the closing time nor flagged it as a potential problem. When we showed up a couple minutes after 11, there was nobody at the Payless counter. There was, however, a sign directing Payless customers to get in the *very* long Avis line and identify ourselves as Payless customers when we got to the front. That seemed reasonable: Avis *owns* Payless. Getting through the Avis line took nearly one hour. When we got to the front, the person staffing the Avis desk told us the Payless computer system shut down at 11:pm and there was nothing she could do to get us our car. All other rental counters staffed at midnight had no cars available. We took a $135 taxi out of the airport, then caught a ride to another airport the next day to pick up a much more expensive car from another company owned by Avis -- Budget. I am quite angry that: 1. Your booking system allowed a nonrefundable car reservation at a time the company was unlikely to be able to actually issue a car. 2. Payless put up a sign that made us waste an hour of our time standing in line for nothing. 3. Payless's parent company actually made money off of this fiasco, because it forced us to get a more-expensive rental from another of its subsidiaries.Reviewed Jul 11 2022
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4.0
I ran it through Palos but yet there was no person available at the booth when I went to pick up the car. I had to go through Avis. Upon return of the car, I asked for a refund as I did not use the toll box that had been sold to me for 25.99- again, Avis people instead off a Payless person- The representative helping me along with agents on either side of him who did we’re helping other clients decided to participate in the conversation about how that was silly of me to want a refund and that I would end up paying more for any tolls that Were incurred. When it was all said and done, he would not reimburse me the 25.99. Don’t be fooled by the low price- customer service stinks!Reviewed Jul 7 2022
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4.0
First we didn’t know Payless is part of Avis and very hard to find out the counter until we saw it inside of Avis. Return experience is not good since the rep just scanned the car and checked the key but didn’t issue receipt or confirmation of final settlement amount. Still don’t know how it will be delivered to me. Nervous because they deposit the amount 2x of original booking amount for security purpose.Reviewed May 25 2022
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8.0
Everything was quick and easy. Thank youReviewed Feb 20 2022
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2.0
The customer service was very poor the car was dirtyReviewed Jan 19 2022
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6.0
Improve the check in and the check out !!Reviewed Jan 5 2022
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6.0
The service of the staff was ok' however the car that was given to us a disgrace///we received a car with 44.000 miles !!! that was full of scratches - an experience I would like to forget.Reviewed Dec 7 2021
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10.0
Thank you for a stress free car rental during the busiest time of the year . I would recommend you to everyone . Valérie Portente :0)Reviewed Nov 27 2021
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8.0
All went very well with this guys. Good value for money. Will definetly rent with them in the future.Reviewed Nov 3 2021
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