Reviews for Alamo in Santa Ana
- All reviews 100%
Nov 21 2016
Quick and easy
Pros: We reserved a car through the kayak app and thirty minutes later arrived to pick up the car. Unfortunately the car we were supposed to take had a flat tire. So they let us pick another car from the fleet. I picked a Dodge Challenger because I've never driven one and it seemed like it would be fun for just two people since the back seats are really small. The car was as expected a lot of fun and the ride quality surprised me in a good way.
Cons: Everything was good.
Oct 28 2016
Pros: No problems with the drop off even at 4 a.m. Everything was organised
Oct 24 2016
Pros: rental company advance price was very good
Cons: the agent was a bit misleading in how much I would use driving around so I overpaid on the fuel.
Oct 22 2016
Pros: Pick up/drop off excellent. Car comfortable. They refunded the AAA jump start charge after the car died in the middle of the desert in the middle of the night, with an extra $10 for the inconvenience of having to wait for an hour for the tow truck.
Cons: When we had to extend the car rental by a day as my daughter was ill, we suddenly jumped from a daily to a weekly rate, with an additional charge of $155. Why did we have to pay for a week when we didn't want a week? Also, didn't like the no-key start button.