Reviews for Alamo in Santa Ana
- All reviews 100%
Oct 24 2016
Pros: rental company advance price was very good
Cons: the agent was a bit misleading in how much I would use driving around so I overpaid on the fuel.
Oct 22 2016
Pros: Pick up/drop off excellent. Car comfortable. They refunded the AAA jump start charge after the car died in the middle of the desert in the middle of the night, with an extra $10 for the inconvenience of having to wait for an hour for the tow truck.
Cons: When we had to extend the car rental by a day as my daughter was ill, we suddenly jumped from a daily to a weekly rate, with an additional charge of $155. Why did we have to pay for a week when we didn't want a week? Also, didn't like the no-key start button.
Oct 18 2016
Pros: quick pick up and drop off
Cons: The car has a very unpleasant smell. It seems like the staff would just spray perfume to hide the smell. Now one can imaging what it would smell like if you have perfume mix with an unpleasant smell.
Oct 17 2016
Waited 6 hours stranded waiting for a new car
Cons: Alamo roadside assistance took 4-1/2 hours to send a tow truck. The initial tow truck was supposed to bring a replacement car - it didn't. Over all we were trended without a car for over six hours. We missed the wedding reception dinner b. The replacement car that was sent had not been cleaned and the gas tank was not full