Reviews for Alamo in Santa Ana
- All reviews 100%
Based on 85 reviews
Mar 20 2017
Pros: The process was fast and the vehicle was clean and the model i expected.
Mar 17 2017
Pros: Nice car for money.
Cons: Damn seat would not save settings. Check in charged $80 for gas when tank was full.
Mar 17 2017
Everything fast and easy
Pros: Fast drop off
Cons: Eveything went perfect
Mar 9 2017
Pros: Staff were terrific at John Wayne Airport
Mar 6 2017
Great car, great service
Pros: Great service at pickup Car was in great shape Wonderful experience all around
Feb 28 2017
Stayed late to accommodate me. Excellent customer
Pros: Gave me a nice upgrade for free. Stayed late due to my plane being delayed.
Cons: Car and customer service
Feb 28 2017
Cons: See above . The comment is for customer service and Santa Ana location only.
Feb 25 2017
Cons: I didn't like Price going from 62 dollars a day for two days to 180 for one day.My second day of training was cancelled so I was able go home early only to still pay more than what the two days would have cost.
Feb 23 2017
Pros: The car was brand new - only 300 miles! Service was helpful, friendly and fast. I received an excellent rate
Feb 16 2017
John Wayne Airport customer service
Pros: Garnet at the John Wayne airport gave excellent customer service, very happy with the car I got! Thank you Garnet!
Cons: car wasn't clean. but overall great.
Feb 13 2017
Type of Car
Pros: Easy pickup and checkout
Cons: It is 2017, and the cars being rented need to be updated. Even if it's a value car. No back up camera, no usb ports. These are things that should be available at all car points.
Feb 8 2017
Pros: The price and ease of picking it up and dropping it off was awesome. I wasn't sure what to expect from my "specialty" car, and was very pleased!
Cons: It was all I needed!
Jan 30 2017
Pros: location and easy drop off and decent pick up. price of vehicle was good but had to upgrade because price was for a Jeep Patriot-worse vehicle on the market. Agent was nice enouph to get me a upgrade for $5 a day more
Cons: Price reserved was for a Jeep Patriot-WORSE vehicle ever. I probably won't use Budget again.
Jan 7 2017
Pros: We got a sedan that could fit in the garage where we were staying.
Cons: I called Alamo to verify they had various sedans available at Santa Ana. I then went to the location about 10 minutes later and was told they had no cars, and that customer service cannot tell if a location has cars available or not, so the woman on the phone should not have told me that. I find that utterly absurd. The manager then found me a very small, very low end sedan, it was all he could offer. It was not comfortable but at least it would fit in the garage where we were staying so I took it. It was a frustrating experience from start to finish. IMO Alamo needs to be able to verify car availability; further they should have offered to bring me the car I rented and remove the truck.
Dec 14 2016
Pros: Staff was friendly
Dec 8 2016
Pros: Gentleman was very nice and the return took just a minute. So easy!
Nov 21 2016
Quick and easy
Pros: We reserved a car through the kayak app and thirty minutes later arrived to pick up the car. Unfortunately the car we were supposed to take had a flat tire. So they let us pick another car from the fleet. I picked a Dodge Challenger because I've never driven one and it seemed like it would be fun for just two people since the back seats are really small. The car was as expected a lot of fun and the ride quality surprised me in a good way.
Cons: Everything was good.
Oct 28 2016
Pros: No problems with the drop off even at 4 a.m. Everything was organised
Oct 24 2016
Pros: rental company advance price was very good
Cons: the agent was a bit misleading in how much I would use driving around so I overpaid on the fuel.
Oct 22 2016
Pros: Pick up/drop off excellent. Car comfortable. They refunded the AAA jump start charge after the car died in the middle of the desert in the middle of the night, with an extra $10 for the inconvenience of having to wait for an hour for the tow truck.
Cons: When we had to extend the car rental by a day as my daughter was ill, we suddenly jumped from a daily to a weekly rate, with an additional charge of $155. Why did we have to pay for a week when we didn't want a week? Also, didn't like the no-key start button.
Oct 18 2016
Pros: quick pick up and drop off
Cons: The car has a very unpleasant smell. It seems like the staff would just spray perfume to hide the smell. Now one can imaging what it would smell like if you have perfume mix with an unpleasant smell.
Oct 17 2016
Waited 6 hours stranded waiting for a new car
Cons: Alamo roadside assistance took 4-1/2 hours to send a tow truck. The initial tow truck was supposed to bring a replacement car - it didn't. Over all we were trended without a car for over six hours. We missed the wedding reception dinner b. The replacement car that was sent had not been cleaned and the gas tank was not full
Oct 7 2016
Pros: same as the previous answer.
Cons: same as the previous answer.
Sep 25 2016
Pros: I was about the possibility to choose from another color option other than white, and the guy was more thank happy to take me back to select from the other cars!
Sep 21 2016
Great value and good service
Pros: Onsite pick-up and drop-off in Santa Ana (John Wayne Airport). Good service during pickup.
Aug 18 2016
Quite the adventure!
Pros: I got caught behind the Blue Cut Fire and wasn't able to return my car to Ontario. I was stuck on the Hesperia side of the fire and the only escape route was around the north and down the Antelope Valley. Alamo allowed me to return the car to LAX at no additional charge so I could still fly out that same night instead of having to spend the night in Ontario. Also, free XM radio - that was awesome in traffic!
Cons: No bluetooth for connecting my phone's GPS and Pandora :(
Aug 6 2016
Pros: Easy drop off
Apr 7 2016
Cons: Unable to obtain copies of contract as requested. No one had access to the contract I was under. Still do not have a copy of my contract. This is ridiculous. Legally I should have access to the agreement and did not. Difficulty in obtaining correct information on contract renewals (spent a great deal of time getting mixed information from agents on procedure. Was told I had to bring the car in when in fact I did not have to bring the car in on 3 different occasions). Incorrect information on rental agreement (said that I had a youth driver but did not), returned car in perfect condition but still charging a deductible on credit card and have not been able to resolve yet.
Oct 26 2015
Pros: Drop off was painless.
Oct 25 2015
My lucky day!
Pros: Very friendly. Almost no wait (National agent checked me in). No wait to get the car - and I got a free upgrade. I got the car in 15 minutes and dropped it off with no wait either (like 10 minutes).
Oct 21 2015
Alamo in John Wayne is the Best
Pros: I got a free upgrade and a newer Toyota Avalon An awesome car. Friendly and nice Alamo people. New and cute office.
Oct 19 2015
Fast, efficient, and delightful
Pros: Great price, very fast and efficient on the pick up and drop off, and they gave me a free upgrade without me asking.