Reviews for Avis in Santa Ana
- All reviews 100%
Apr 21 2017
Cons: First they didn't have a car that could fit 7 as I reserved. Then it took over an hour to find an option. Then they put us in a passenger van in which we had to wait almost two hours for because the driver didn't see us so someone just parked the van. No one called us or anything so I had to go back into the rental office to ask where it was. That took some more time as they couldn't figure it out. Not the most convenient wait with a two year old. Then on the return they told us to park out back. Only to unload and reload our baggage as that person said we needed to go back to the airport in the van and not a shuttle. And to cap it off I was overcharged $200.
Feb 27 2017
Pros: Happy return and. Courteous staff
Feb 11 2017
Pros: The price of the rental
Cons: How dirty the vehicle was, no remote for the car so had to unlock the car to open the trunk. The amount of outside dance to the vehicle.
Jan 5 2017
Cons: At pickup, the agent claimed they only had a VW Beetle in my requested class. I did not even see on Beetle on the lot and requested what I ordered. They did not provide such and charged me $5 per day for upgrade to a mid size. Not happy about this but it was late and we closed the deal.