Reviews for Avis in Santa Ana
- All reviews 100%
Aug 14 2017
Would not use Avis again.
Cons: First car would not start. Second car had only a partial tank of gas, a broken center console, and ants. They quoted me a price of $45 and said insurance was $11. When I asked them to remove the insurance they said the price would be $42, so basically they lied. When I returned the car they're charged my credit card $65 instead of $45 without telling me why. And since I had to fill up to a partial tank of gas I ended up accidentally overfilling and so overpaid on gas. Would not use this company again.
Jul 21 2017
Amazing customer service
Pros: This location had the best customer service I've ever had at a car rental.
Cons: The drop off at LAX took some Extra time waiting in line to check in my car. Amazingly I got through LAX security faster. But neither we're terrible. Just time :)
Jul 9 2017
Avis Made the Difference - First Class
Pros: Avis made the difference between a lost trip an a fun trip. I had travel complications due to some airline issues, and Avis went above and beyond to make my trip great! I landed at a totally different airport than expected, and Avis rolled with the changes, and took care of me. No extra fees for the unused car, and they honored my Kayak.com price at the counter. First class service!
Cons: No complaints.
Jul 7 2017
Cons: Car absolutely dirty (inside and outside).