Reviews for Budget in Santa Ana
- All reviews 100%
Based on 67 reviews
Aug 9 2017
Great customer service
Pros: Customer service was very accomodating and made experience great.
Cons: Lines get a little long
Jul 31 2017
Pros: Check-in was a breeze, special thank you to Elliot for superb service!
Jul 27 2017
Pros: They gave me a vehicle that fit our needs even better than the Lincoln MKS that we reserved.
Jul 26 2017
Pros: When I checked in your counter guy was rude and not very helpful. Once I got the slot number for my car, I walked into the garage where I had to get in line AGAIN to get the keys. I usually work with Avis, and this is not at all how they handle things. I would also like to mention that the poor women in the Budget garage had no air conditioning. It was so hot and so uncmrfortable. I will never rent from Budget again.
Cons: See above. Poor service.
Jul 11 2017
Cons: 1.5 hr wait to get the car, they had closed the counter in the airport, and only opened the one in the garage, it was 90 degrees out side and everyone was standing there. Their explanation was that we are cheaper than other rentals, so a long line is justified! They were actually not much different than others when I booked! Just bad luck! The car was just cheap and subpar for the class... Returned the car an hour earlier, they charged me $10 late fee...went to counter and they said "oh, sorry"! And they took it off...another 30min of my time. Never again renting from budget at SNA...You get what you paid for!
Jul 10 2017
Cons: Long wait on pick-up -- seemed disorganized.
Jun 2 2017
2 thumbs up
Pros: Quick and easy! Conveniently located at the underground parking below the actual airport terminal!
May 14 2017
Pros: Car was fine
Cons: Undue late fee charged at turn in, had to call back to get it reversed.
Apr 9 2017
Terrible costumer service
Cons: The manager refused to assist in resolving the overcharge. Will never rent with Budget again. They engage in fraud.
Apr 8 2017
Cons: I had a $10/daily - 12noon arrival and an 8pm drop-off requested and quoted. When we arrived at noon the young lady at the counter was more concerned about where she and her coworkers were going to get lunch than helping us get our car. Apparently they didn't want chipotle again. She tossed paperwork at us and told us to head downstairs. the poor guy distributing keys had a line out the door and was clearly overwhelmed. Now I have double the bill charged to my card because I kept the vehicle too long. My flight left early but I kept the vehicle too long. I won't rent from budget again
Apr 4 2017
Pros: Drop off easy...
Mar 20 2017
reservations dont seem to mean anything
Cons: I called to confirm my reservation a few hours before, b/c my flight had been delayed, and was told "no problem. the car is still here." when I got there they informed me they gave the car away but could give me a fold explorer for the same price. Im driving 700+ miles up the cali coast. why would I want a ford explorer? Will never use again
Mar 15 2017
Cons: Said at return they could not do anything for me.... Same ciompany (budget) in same county, cannot do anything. this must be a joke. Left my email address and was told manager would email me the same day... Still have not heard... Unacceptable
Mar 14 2017
Cons: Didn't have the exact car I wanted, so I had to upgrade, but not a big deal.
Mar 13 2017
Pros: Got a very good car at a great price. Will definitely go there again.
Feb 7 2017
Pros: drop off efficient and fine
Cons: 1. given a hard time about what I ordered; they tried to give me a 2 door 2. the guy at check in was glib and not easy to work with 3. there was no walk around and the car had a lot of dents and damage 4. Kayak must have sent an insurance thing; I bought it. I did not know it was not supported by budget...so I bought theirs also. last time I will book a car through kayak
Jan 5 2017
very nice car. line and wait was long during picku
Pros: car and service
Cons: wait during pickup
Jan 2 2017
Booked for intermediate but got a compact car. Hal
Pros: The car I got was okay. Returning the car was very fast
Cons: First, I booked a intermediate car on Kayak, but when I saw the car, it's a subcompact car(Nissan Versa Note). Second, when I booked online, I didn't got informed that I would be charged an under age (25) fee which is radiciously high. $36 for the car, and $27 for the underage fee/day!! Third, when I got the car and about to leave, I noticed the car only had half tank gas. The worse thing was that I was not informed about the half tank gas when I checked in with the Budget guys neither! Does that meansI would have to pay for the extra half tank gas if I didn't notice at the first time? I would never rent any car from this car rental company any more!
Dec 12 2016
Budget: Excellent Customer Service
Pros: When I arrived to drop off car on a one-way rental, the agent was very helpful in just changing my rental to a 2 way rental so I didn't have to transfer all my luggage to a different car. Saved a lot ot time as well.
Cons: Airport location is claustrophobic.
Nov 9 2016
Pros: I booked online and bought the additional insurance, when I got to the desk, Budget had the rental info but no additional insurance info. They asked me to purchase the addition insurance. Confused as to purchase online, I accepted the second additional insurance policy and agreed to the additional cost. Made me very ANGRY to get a subsequent email confirming the original purchase. Your system FAILED and I paid for it. The desk attendants could not or would not help.
Oct 24 2016
Cons: Basic car Insurance was expensive
Oct 10 2016
Pros: Overall a good experience.
Cons: Pick up took a little longer than I was hoping. Otherwise a good experience.
Aug 24 2016
Pros: Quick return.
Cons: Attendant asked me if I was old enough to drive (at least 25) after already asking me for my ID and was unprofessional. Attendant tried to include upsell without my consent and I had to back track and decline. Car was very dirty and dusty on the outside and when I went in to exchange the car, there was no other cars available - only an "upgrade" was available.
Aug 9 2016
Good but poor dropoff
Pros: Good car; clean.
Cons: Could not drop off the car after hours since the Budget parking lot was full. Had to come back in the morning and this cost me $10 for overnight parking at my hotel in Anaheim.
Jul 24 2016
Only Kia Souls?
Pros: Drop off was quick and easy.
Cons: Reserved a compact, at arrival told the only compacts they keep are Kia Souls--agent offered that these weren't very good cars and I should upgrade to midsize for $5/day. If Kia Souls aren't very good cars, why keep them?
Jul 5 2016
Pros: Staff very polite & professional
Jun 12 2016
Good value for your money
Pros: Ease of renting, shorter lines, efficient service, excellent and quick return
Cons: Trying to sneak in excess insurance even tho I declined.
Jun 6 2016
Cons: car was dirty, dented up. Expensive.
May 2 2016
Pros: Great, no problem. Thanks!
Apr 9 2016
Pros: The car was wonderful.
Cons: We returned the car couple of hours later and we were charged for the whole day
Jan 25 2016
Pros: The guy at the counter was very helpful. He reimbursed the overcharged balance from the first charged.
Jan 19 2016
Pros: The rental process was a snap; easy pick-up, easy drop-off. The price was right. The car was great. Thanks, Budget.