Reviews for Budget in Santa Ana
- All reviews 100%
Nov 9 2016
Pros: I booked online and bought the additional insurance, when I got to the desk, Budget had the rental info but no additional insurance info. They asked me to purchase the addition insurance. Confused as to purchase online, I accepted the second additional insurance policy and agreed to the additional cost. Made me very ANGRY to get a subsequent email confirming the original purchase. Your system FAILED and I paid for it. The desk attendants could not or would not help.
Oct 24 2016
Cons: Basic car Insurance was expensive
Oct 10 2016
Pros: Overall a good experience.
Cons: Pick up took a little longer than I was hoping. Otherwise a good experience.
Aug 24 2016
Pros: Quick return.
Cons: Attendant asked me if I was old enough to drive (at least 25) after already asking me for my ID and was unprofessional. Attendant tried to include upsell without my consent and I had to back track and decline. Car was very dirty and dusty on the outside and when I went in to exchange the car, there was no other cars available - only an "upgrade" was available.