Reviews for Budget in Santa Ana
- All reviews 100%
Feb 7 2017
Pros: drop off efficient and fine
Cons: 1. given a hard time about what I ordered; they tried to give me a 2 door 2. the guy at check in was glib and not easy to work with 3. there was no walk around and the car had a lot of dents and damage 4. Kayak must have sent an insurance thing; I bought it. I did not know it was not supported by budget...so I bought theirs also. last time I will book a car through kayak
Jan 5 2017
very nice car. line and wait was long during picku
Pros: car and service
Cons: wait during pickup
Jan 2 2017
Booked for intermediate but got a compact car. Hal
Pros: The car I got was okay. Returning the car was very fast
Cons: First, I booked a intermediate car on Kayak, but when I saw the car, it's a subcompact car(Nissan Versa Note). Second, when I booked online, I didn't got informed that I would be charged an under age (25) fee which is radiciously high. $36 for the car, and $27 for the underage fee/day!! Third, when I got the car and about to leave, I noticed the car only had half tank gas. The worse thing was that I was not informed about the half tank gas when I checked in with the Budget guys neither! Does that meansI would have to pay for the extra half tank gas if I didn't notice at the first time? I would never rent any car from this car rental company any more!
Dec 12 2016
Budget: Excellent Customer Service
Pros: When I arrived to drop off car on a one-way rental, the agent was very helpful in just changing my rental to a 2 way rental so I didn't have to transfer all my luggage to a different car. Saved a lot ot time as well.
Cons: Airport location is claustrophobic.