Reviews for Budget in Santa Ana
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Jan 5 2017
very nice car. line and wait was long during picku
Pros: car and service
Cons: wait during pickup
Jan 2 2017
Booked for intermediate but got a compact car. Hal
Pros: The car I got was okay. Returning the car was very fast
Cons: First, I booked a intermediate car on Kayak, but when I saw the car, it's a subcompact car(Nissan Versa Note). Second, when I booked online, I didn't got informed that I would be charged an under age (25) fee which is radiciously high. $36 for the car, and $27 for the underage fee/day!! Third, when I got the car and about to leave, I noticed the car only had half tank gas. The worse thing was that I was not informed about the half tank gas when I checked in with the Budget guys neither! Does that meansI would have to pay for the extra half tank gas if I didn't notice at the first time? I would never rent any car from this car rental company any more!
Dec 12 2016
Budget: Excellent Customer Service
Pros: When I arrived to drop off car on a one-way rental, the agent was very helpful in just changing my rental to a 2 way rental so I didn't have to transfer all my luggage to a different car. Saved a lot ot time as well.
Cons: Airport location is claustrophobic.
Nov 9 2016
Pros: I booked online and bought the additional insurance, when I got to the desk, Budget had the rental info but no additional insurance info. They asked me to purchase the addition insurance. Confused as to purchase online, I accepted the second additional insurance policy and agreed to the additional cost. Made me very ANGRY to get a subsequent email confirming the original purchase. Your system FAILED and I paid for it. The desk attendants could not or would not help.