Reviews for Hertz in Santa Ana
- All reviews 100%
Jul 29 2017
Need a shuttle
Pros: It was a quick deal to get in and out
Cons: There was no shuttle from the airport. The facility was only 7 min away from the airport and no shuttle I have never been to a rental car facility that is near an airport without a shuttle
Jun 30 2017
Pros: Customer service excellent and fare prices
Jun 2 2017
Pros: The convenience location of SNA Airport.
Cons: - The incompetence skill set, rudeness, unprofessional attitude of the agent at the counter. - Many customers had to wait for more than 40 minutes to get the car. while the Budget's customers in the neighbor counters had been long gone with their vehicles. - Unorganized, poor managed, hectic facility. Lack of onsite management capability at the pickup location. - The vehicle was not full tanks filled when picked up, but absolutely full when returned. - Totally disappoint experience, considering the Hertz brand.
May 30 2017
Pros: friendly service
Cons: no complaints