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Top Location, Friendly Staff Rooms, even booked early and got a cheap price, do not match at all a 5 star hotel. The room rate compensated a bit for it, but definitely disappointed by a hotel which has such a famous name.
Nothing exceptional springs to mind Badly stocked mini bar. No 24 hour restaurant/coffee shop
Very relaxed friendly atmosphere
Location Scruffy corridors and dark bedrooms
The location was the best thing. The rooms were small, inefficient handling of processes and nothing that made me feel it to be a "grand 5* hotel". They should take a lesson from Germans in Efficiency... or another grand hotel in their neighborhood.
NH is the ground zero for Amsterdam
Check in/ out not very efficient
המלון עובר שיפוץ בלובי שלא ידענו בעת ההזמנה, אני חושב שזה פרט חשוב לדעת בעת ההזמנה, זה לא היה קריטי אבל רלוונטי. 25-5-2015
The location Furnishing of the rooms
We have stayed at this hotel twice now and it is in an excellent central location. The hotel reception is beautiful and the rooms are also in keeping with this. Our recent room was very clean, comfortable big bed and with all the amenities that you would expect. Prior to this we have stayed in one of the suites which are excellent but of course pricey. The general rooms are a good price - not the cheapest but you do get what you pay for. We didnt book the breakfast as this made the room price too expensive.
Calmness Had to pay EUR 100 for 4 days of broadband connection. Should be free inside the hotel.
The only concern, was the checking in it seem too long and you did have 3 staff on. However th ques for checking in was getting longer as the staff seem to take telephone calls when attending to people checking in.
This is the place to stay for visitors to Amsterdam. Great location near everything. Great restaurants and bars near by. One of the better coffee shops and smart shops just a minute away. Nothing.
easy to access all areas of amsterdam ( very central location) No, everything was great, i enjoyed my stay and will book thier again when i return to Asterdam.
Location, price, excellent staff and wonderful building... This was the third time I have stayed at this hotel, and on both previous occasions I was allocated a much larger room than this time around... This time, the room we were given felt a little cramped, especially the bathroom. Also, the room contained only one mirror, inside one of the wardrobe doors, and there was only one bedside table. I will definately use the hotel again in the future for its excellent location, condition and helpful staff, but my fondness for the hotel has been slightly reduced because of the size of our room.
The location is very good. The bathroom was really old.
Location, freindliness of staff
The staff Lack of information ,should make clear what the hotel offers .ie. breakfast not included no smoking signs ,never saw in rooms but rooms was clean and nice.
2nd stay, had a bathtub this time ++ Central location. Clean. Cheap. We couldn't have a smoking room, even though we indicated a preference for one. The rooms all seemed to have been renovated with hard flooring which made adjacent rooms a lot more noisy.
Very comfortable I did not get a wakeup call on one day, even though I requested one. Date: July 28,2007
The location is very good. Located in the heart of Amsterdam, there are many adventures to find that are just a short walk away.
People at frontera desk were really helpful, nice bar área rooms are modern and comfortable
situation géographique et le hall This is the list of the main bad points :
the sauna The price of the breakfast was a bit too much, the rooms were already expencive enough to include breakfast.
Great Location, nice facilities in the rood, good staff, very nice in general The waitress in the reastarant was once high :) Breakfast is too expensive.
Very good location; in the centre, but in a calm street. I liked the canal view from my room. Very good shuttle service to the airport. I needed someone to explain me how to switch on the central switch in order to have all electric appliances (including the lights) to work. It should be either connected to the opening of the door or made more clear. There was something strange with the pipes of the tap in the bathroom.
Location is very good. In the heart of the city. Few minutes walk from the dam square. Breakfast is very good and not too expensive. Air condition is not working in the room. Business rooms are in another building across the street. Rooms are small and not too comfortable. Parking costs 55 euros per day The room is expensive comparing to any other such an hotel in Europe. I was expecting much more...
The business suite was very nice: great bedding, spacious. The staff were helpful. The lobby had electrical and usb outlets. My room was in a construction zone accessible only by stairs!! And construction resumed right outside in the morning. They shouldn't put people there, or should start construction later in the day. I also found it a little odd that there would be no usb jack in a business suite.
Gorgeous interior in the heart of the old city. Breakfast was incredible and sumptuous. Staff are warm, friendly, and attentive. Location is fantastic. 1. Heating was a major problem. 2. Parking is a nightmare. 3. Shower hot water not as hot as it should be. 4. Complimentary coffee in the lobby area is absent, though one can pay EUR 2-2.50 for a cup. Should be gratis. Once this is attended to, this will be able to achieve deserved greatness.
Superb location, friendly and attentive staff, clean and comfortable. A very good value.
Good location. Not very modern. Adds 10 years to your life. People 50+ loves it I guess...
Everything was excellent. Beautiful old world charm, large spacious room, staff was outstanding in every way with help on questions, places to eat and see and making reservations. No
Great view overlooking the Singel Canal Friendly atmosphere Brilliant location
Location, Lounge, Coffee and goodies at reception Beds hard
The rooms were very nice and clean. The breakfast was excellent. The staff was very kind. My brother lives in Paris and is recommending the Hotel Estherea to any of his friends/associates who are planning to visit Amsterdam. The bar wasn't open until the evening. I would have liked to have a cocktail after I checked in...but there were plenty of places around there to have one - so it was not a big deal.
Cosy, friendly staff. No problems no free wifi
Loved the hotel and the staff were incredible. Will always stay there in the future. Room are small but beautiful. Rooms facing the canal had very little storage space.
Well situated hotel with friendly and helpful staff. Reasonably comfortable bedroom, although small. Nice clean and well appointed bathroom. Hotel bedroom was rather small and paintwork on windows peeling.
The beautiful classic design interiors. The room as well.
Location, interior design, breakfast, coffee/cakes, most staff Poor window, let in a lot of street noise, with what we paid for 2 nights (c.€380) they could buy a double glazed window (about 4 ft by 3 ft) which would be a big benefit for future users of the room. While most staff were friendly, the receptionist we mostly dealt with was businesslike/efficient rather than friendly. (my wife might use different words!)
i found it very nice andthe staff were very helpful also the breakfast was lovely
Location and late breakfast No tea/cofee facilities in room
I like the location, the services and the cleanliness of my room. The room was reely small.
breakfast and location no air conditioning also step to bathroom
excellent location, staff, breakfast, great rooms no
friendly staff & excellent buffet breakfast no room service
The staff was very cooperative The room was very small
The check-in staff (those specific two) they were great fun and welcoming and the cat. The hot (cold!!!) water in the morning and the explanations received at reception (i.e. a once off incident) not true. Every morning same issue all week-end. The lift- you can age 20 years waiting for it.
location, staff customer service I had to go home early!
Location!!! Great breakfast with a selection of delicious food!. THe staff was also very helpful. The beds are little to narrow and too soft for me. The water in the shower never became hot, just warm.
The location was excellent, surely in view of the visit to an exhibition tot the Hermitage Museum, but also in view of the lively neighborhood. No complaints
The staff are fabulous! Hotel has wonderful history. It was the home of Rembrandt's Nightwatch. The location is very central to all Amsterdam sites. The breakfast is incredible. It is one of the best places I have ever stayed!
location they gave us a room with a shared balcony on the first floor which ment that who ever could have free access in our room through the balcony. we explaned the problem and asked them to assign us an another room with no balcony and what they gave us was a room next to the old one: sure there was no balcony but a window, always looking onto the same balcony, common to other clients. i work in the hotel business too and i have never seen such a dusty and unclean hotel room in my life. our stay was short and this is why i didn't want to waiste my time looking for an another place to stay otherwise i would have done it. this hotel needs a completely renovation and is no worth of its four star.
The hotel was nice and the rooms were well sized. Can't really complain. Great location and price for the time of year. Bathrooms and beds were clean. We did have to do some rearranging of the furniture to get some more space between my friend and I, and ended up finding a large amount of dust under the TV stand. Lift was out of order.
The location was good for access to all of the city's attractions. The roadworks immediately outside the hotel and bedroom were intrusive, extremely annoying and unattractive. The only compensation offered by the staff was a pair of free ear plugs and a free drink at another hotel! The furnishings in the room were old, tired and shabby. the bed was stained and in places the room was unclean. The shower was poor. Their was no bar, and the reception looked less than 4 star. This is not a 4 star hotel, and I will be writing to the dutch authorities to question this rating. As such the details are misleading.
Location and staff Facilites, Cleanliness
The location is excellent. The construction work in front of hotel.
the hotel staff, and the hotel is close to important places
Excellent sympathetic staff, flexibility on requests and prompt aid on any question. Close to center (well located) and nice view. Old style equipments (furniture and heating), beds too soft (easily twist back) and twin beds on double rooms.
Great staff and good location.
Location Rooms are far too small for that price. Poor furnishings, tiny bathroom, no concierge, place is in dire need of an update
Hotel helps for every question asked and answers all in the perfect way. No dislikes.
disturbance during stay in room
Cleanliness, wonderful architecture and interior design, polite and proficient and friendly staff Nothing. It was perfect
The excellent staff and our gorgeous apartment to which we were upgraded Would not include breakfast again; though lovely and convenient it was very pricey given the area. Otherwise a perfect stay!
I hated to leave. Staff and facilities were outstanding. Room was beautiful and luxurious.
While walking in the streets on a cold, windy, snowy, rainy day, the thought of going back to the hotel was pure happyness, as the hotel is so warm and cozy, It starts at the reception, continues in the corridors. Even the pool is warmer than all the pools in other hotels, I used it in the morning before breakfast and before going to bed at night. The extensive opening hours of the pool are a big advantage. The breakfast is the best I travel a lot, stay in nice hotels, none of them compares to this one...best juices, best fresh fruit, best bacon and eggs, best waffles. I loved the hotel tour, especially the wedding chapel and the other room with all the wood sculptures. I also liked the library with the fireplace. Everybody was extremely f I would have preferred a smaller and softer pillow
Beautiful and comfortable hotel , Great helpful staff everything was great
Great location, helpfull staff, nice interior, cleanliness, convinient bed, complimentary water and sweets every everning, channel and garden view, etc. - everything! To escape any delay connected with checking out the next morning, I was proposed to settle the formalities in the last everning.
The service was great, if I can afford to, Ill stay there again.
Absolutely first class service. Could not do enough for you. Extremely comfortable bed! -
Hotel staff was more then nice and helpful For a "Junior suit" (as booked and paid), the room was too small
The hotel has a trendy, designy look and staff seemed friendly enough. There's a neat garden in the back and a they have a cozy lounge with descent drinks. I had high hopes for this property upon arrival, but overall was let down. I had the hotel dry clean three silk items, all of which were ruined. It took me over a week to get them to resolve it and in the end, they only paid out 75% of the replacement cost. We were put in a disabled accessible room located right by the elevator (despite not requesting an accessible room). It was loud, the accessible shower allowed water to get all over the bathroom floor. The vanity outlet in the bathroom wouldn't work and it took them coming out two times to fix it, leaving me unable to do my hair both mornings we were there. Upon arrival, the woman who greeted us (and was apparently training) said that welcome drinks were complimentary for guests. When the man training her joined her to do our check-in in the lounge, he asked if we were in town for anything special. I mentioned it was for my husband's birthday weekend and he offered to "cover our drinks." This seemed odd given the woman had just told us they were complimentary. Not sure if he was being underhanded or if the woman training was just mistaken. The whole thing struck me as odd.
amazing interior with best in class everything
Its central location, its friendly helpful staff, its comfortable rooms and pleasant atmosphere and there was no language barrier.
The position is quite good. The bed is very comfortable. The hotel is far from being a five stars level. Small rooms, old furniture, noisy, no complimentary services, poor level of service staff. The price paid is too high for what you get.
Comfort of room and helpful staff
This is a luxurious hotel located in the part of the Amsterdam. The service, the food and the staff were among the best that we have ever seen. We would love to go back there again.
Everything was of a high level No
Very good location, Nice minibar, Friendly staff I was not given a good room from the beginning. I lost too much time to give us an acceptable room.
The service was amazing! Roland was the best concierge ever. He really made our trip fabulous! Everyone was so friendly Nithing
The hotel in general, the room, view, location, staff breakfast was too expensive and too poor
Attentive and courteous staff - lovely room with views over city - would definitely stay there again.
The fact that the hotel is located in a central area. The hotel has very good facilities.
Location The breakfast that is supposed to be included is just teas and coffees. You have to pay extra for a cooked breakfast even if your room rate says breakfast is included. The radio in the room started playing on its own early in the morning for no reason, extremely loudly. When we called down for a porter to switch it off, it took him 10-minutes to stop it playing. This woke us up and we couldn't get back to sleep. The staff didn't seem to care about such a major inconvenience.
The staff were professional and extremely pleasant. The location was perfect to see everything Amsterdam has to offer.
close proximity to tourist destinations. Hotel was within walking distance of major tourist attractions.
Historical hotel. Excellent service. Bed and pillow were not comfortable.
Great location - couldn't be better!
we enjoyed the service & stlye of the staff, the room was out of this world with the most comfortable bed & fantastic views from the balcony, the location was ideal for what we wanted & would recommend the hotel to anyone.
Centraly located, tram stop, restaurants and shops straight outside the door
location + staff the bed wasnt comfortable
Pretty good overall. Very nice cafe-restaurant in the same building. Outrageous internet fee and even worse service when you wnat to use hotel computers
It is comfortably situated near public transport services and the city centre. Its value for money was less than poor. It boasted an incredibly expensive breakfast, admittedly including sparkling wine, which for my purpose of stay, however, was totally redundant. With the no more than fair comfort offered, the price ought to have included a humble breakfast as well as complimentary Internet access for hotel guests.
hotel staffs are very helpful, the room is great, clean and comfortable. we booked double room, it's big! the location is great, easy to go to station or airport, we can catch the bus just in front of the hotel. nothing
Very nice, staff was very helpful and professional.
Fantastic position and quality of facilities Nothing
The location is perfect and the American Bar is the ideal place to hang out for a few hours in the evening. I would like to see more variety on the food menu in the bar.
It was a nicely designed hotel and the room was very stylish and comfortable. The shower leaked badly and was not fixed after we mentioned it. In addition, the room was impractical with insufficient space to put things away. Breakfast service was slow.
Personalized friendly service, great location, excellent food and drinks, intimate ambience
The atmosphere, the nice bed, the beautiful settings and the garden, the small cookies served in the lounge for you coffee I would prefer to know there was no door to the toilet before I ordered the room. The coffee at the breakfast could be "up graded" and put a toaster next to the bread, instead of asking the waiter to do it
Excellent room, except the televisionset was seriously outdated and not in conformity with a 5 star small luxury hotel of the world status the terras, restaurant service of 2 of the employees was absolutely below standard with total disinterest. Questions asked during lunch service where either simply ingnored or responded too late
Ideal for couples, Quiet and secluded. Very attentive staff. No
Attention to detail, design, menu, service
My wife and I make a great craft cocktail every night and when we travel it's something we look for a truly appreciate. Merlijn (impossible to pronounce correctly), the head bartender at the brasserie in the hotel is simply, the best. Specific pointer, his Vesper is the best Vesper cocktail we've ever had.
staff service and dining room room 23 in attic: electrics very hard to de-cipher! In bathroom, design prevails over functionality eg mirrors: size/location (hopeless!). Try shaving...near impossible!
Went shopping and to many, many museums. Loved the hotel! Not one complaint. The location was great, the rooms were great and the hotel staff was wonderful.
The hotel was lovely and the staff were extremely helpful. It was expensive but it worth it. If you are going to splurge then this is how it should be done. My room had a perfect view of the canal. I suppose some aspects of the room could have been a little cleaner but even still everything was great. They took good care of us.
I really like the decor @ public areas The standard double room that I stayed is not in a good condition, too dark and small for too many furnitures, wc was not fixed well, switches in room are not convenient and there has not sufficient lights in room particularly in bathroom, also the bath tub is too high.
sometimes it took a long time to do simple things,, ie check out took 10-15 minutes.. breakfast was no real hurry
Eclectic, distinctive, welcoming atmosphere. Private club feel to the public spaces. All inclusive of wireless, minibar, house wines and breakfast. Room (bathroom especially) a little old-fashioned.
great location, fantastic rooms, drinks from the minibar and breakfast are always included in the room rates which was a very positive surprise. This is a better experience than most 5 star hotels I stayed at!
Wow, what a lovely hotel. We have stayed in the Picasso and Schubert suites both of which are delightful. All the staff are very helpful, friendly and so attentive. We didn't want to leave such was the care we received. Looking forward to our next trip to Amsterdam!! Too many cakes and pastries with the tea/coffee. I've put on a couple of kilos in weight since staying there!!
The location and common areas were lovely We were in room 8. The loo was tiny - luckily we are both thin. Anyone over 6 feet tall or 12 stone would stuggle to sit on it.
Although the hotel is located very close to shopping and dining streets, the hotel was very quiet throughout the day and night. The hotel was well decorated and had a very pleasant ambient. The room and the private bathroom where we stayed were clean, modern and well-sized. We loved the many large windows in the room which kept the interior bright and cool during our stay in the hot month of July. We had 3 minor dislikes - (1) The hotel did not have proper air- conditioning (during the hot month of July). Instead the hotel provided a cool air dispensing machine (mobile type) to cool the room. This machine has an exhaust duct that must be placed through a window to the exterior of the room. When the machine is running, the duct prevented us from closing the window completely during the some nights to keep out the mosquitos. (2) The staff, although always polite and friendly, were not able to help us to book tickets to the main museums. (3) There were no variations in the breakfast. We had the same offering during our five days stay in the hotel.