Reviews for Avis in Guatemala City
- All reviews 100%
Dec 5 2016
Avis at the Guatemala Airport was corrupt and trie
Cons: Avis at the Guatemala Airport was corrupt and tried to charge us extra money for damages (a small bubble in the tire) that we did not make. In fact the agent at Avis did not even inspect the tires manually, but when we returned the car, he ran his hands over each tire looking for any damage. They told us that the tires were not included in the insurance that cost us more than the car, and they charged us $40.00 after we paid $60.00 in mandatory insurance that they told us we must buy, after we also bought travel car insurance from Allianz Travel Insurance before the trip which cost $54.00. They also charged us for gas after they told us there was no charge. This also occurred with two other customers that were there with us on November 24th. After discussing this with the supervisor via phone, we were still charged extra money. We think this is a corrupt business and definitely we DO NOT recommend this to future customers and we will NEVER do business with AVIS again.
Dec 5 2016
Cons: At the time of booking I purchased insurance, when I got to the pickup location the insurance was not accepted by AVIS, I had to cancel my insurance (this insurance was full coverage with no deductible). I had to purchase a more expensive insurance with a really high deductible with less coverage. Deductible was $1500 with no coverage for minor damage. i
Dec 4 2016
A total disaster
Pros: I didn't like anything. Avis ruined my vacation. Kayak offered me and sold me the worst deal. It was not what they promised me.
Cons: The deal on the rental car was not real. I went to pick up the car in Guatemala city, and the price was 3 times the amount they promised. On top of that, Avis was forcing me to buy their own company insurance in addition to the Alliance insurance i had paid for, they said , whatever i was offered online through Kayak had nothing to do with their business. I cancelled the deal. I won't do it again. Same thing happened to my sister and husband, we won't do business any business with you any more and we will keep spreading the word around so it will not happen to others. Its just not worth it the time we put in to do the process.
Nov 30 2016
Rallied about Guatemala
Pros: Car was in good condition. Sales clerks Carlos and ? Were wonderfully helpful. Had a great driving experience.
Cons: First car battery was low, didn't start. They brought in a second car immediately :)