Find reviews that mention:
2.0
Didn’t like anything. Was in a rush and they took advantage of me. I prepaid for insurance but was double charged. You need to stand behind your customers against this type of bs. Gives you a bad name by relation. Car was in terrible shape as well and was told it would be 70-100% charged. It was at 50% so had to charge on the first day. Lessons learned to never use Avis again.Reviewed Dec 28 2024
review from![kayak]()
10.0
Excellent customer service from Syed. Hire more professionals like him.Reviewed Dec 5 2024
review from![kayak]()
2.0
We went to pick up our car and there was 150 people lined up and no cars. The front desk staff made all sorts of BS excuses. We ended up cancelling our reservation. In my 35 years of renting cars I have never seen such a disaster.Reviewed Nov 18 2024
review from![kayak]()
10.0
Seamless pickup and return. Received info on where to pick up car before we landed and walked right to car and was out of the lot in 5 minutes. Same for drop off, no waiting and was on the way in a couple of minutes.Reviewed Oct 20 2024
review from![kayak]()
8.0
Drop off the as great, pick up took a long time, car wasn’t ready and the desk was understaffed, had to wait over an hour to get the car.Reviewed Jun 27 2024
review from![kayak]()
6.0
Car was in poor technical condition. Broken vents, loosing tire pressure, steering wheel vibrations while in freeway speeds.Reviewed May 4 2024
review from![kayak]()
6.0
My experience with Avis was fine. But my experience with Kayak was not. When I searched for a car rental, I found a number of cars available for roughly $150 a day. Then there was the "manager's choice" car at Avis, which was listed at $155.54 -- total. I naturally booked that, and received an email that appeared to confirm that the total price was $155.54. As it turned out, that was false, and I wound up paying $518.42. I am not happy about that. My only gripe with Avis is that I wound up renting an electric car, but received no advice about where to charge it. I ultimately tried two charging stations, one of which was going to take 12 hours to charge, and was nowhere near where I was staying, and the other one of which was a "fast charge" station that could only charge one car at a time, and it was in use. So I was never able to charge the car.Reviewed Mar 11 2024
review from![kayak]()
2.0
Pickup took over 1.5 hours Seemed very disorganized going downstairs to pick up the carReviewed Jan 27 2024
review from![kayak]()
8.0
Everything was super good, except at the pick up counter, there was very long lines, the wait time was around one hour, and 45 minutes, people in the line were complaining about the long wait, you definitely should get more staff to help with the long lines to get the wait time downReviewed Jan 1 2024
review from![kayak]()
10.0
tReviewed Oct 31 2023
review from![kayak]()
4.0
They offered me an “upgrade” for a way bigger car than I need. I told them we were only two people and didn’t need anything big. They kept misting on the upgrade. It was past midnight and I was very tired and just wanted to get to the hotel, otherwise I would have returned the car. Ended up spending too much money on gas too.Reviewed Oct 1 2023
review from![kayak]()
2.0
Everything could have been better! Avis was a total disappointment from the moment I picked up the car in Phoenix. I got charged more than I was quoted, I was given a smaller car. I had a death before driving back to El Paso. I needed to return the car in Tucson instead of El Paso and I was told I would be charged more. I was returning it on the right day, I offered to provide a death certificate and/or any other paperwork to help with the return at a different drop off. NOBODY was willing to help me!!!!!!!!! It was an unexpected death and I needed someone to help me. I was charged over $300 for one day. So sad that a company takes advantage of people in their time of need. NEVER WILL I RENT A CAR FROM AVIS!!!! WILL TELL ANYONE TO NEVER RENT ONE WITH THEM EITHER!!!! I HAVE NEVER ENCOUNTERED SO MANY RUDE, UNUSEFUL PEOPLE IN A COURSE OF 24 HOURS.Reviewed Sep 14 2023
review from![kayak]()
