Find reviews that mention:
2.0
Pros:I liked selecting and booking my rental through the online services.Cons:I did not like that I could not make changes or that customer service stated they could not make changes and I had to call Fox or Priceline to make changes to the purchase. This could have been avoided if there was an option for the consumer to cancel or make changes just as easy as it is to the purchase.Reviewed Mar 16 2021
review from![kayak]()
2.0
Cons:The vehicle was dirty and clearly had not been cleaned much less sanitized. The car was not in good condition and sounded/felt like the tires were going to fall off at any minute. I tried to call customer service but couldn’t get through so I sent an email from their website and still haven’t received a reply after 7 days. Worst car rental company. Not worth it. You get what you pay for.Reviewed Mar 15 2021
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4.0
Cons:Car had not been washed and not very clean on inside and had an odorReviewed Mar 14 2021
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10.0
Pros:Fast pickupCons:Agent could have told me he signed me up for the fuel purchase option.Reviewed Mar 14 2021
review from![kayak]()
2.0
Pros:Nothing. We spent 2 hours waiting in line at the car rental place waiting for our car. When I asked the gentlemen if this was typical, I advised me that I should call another rental company that charges more if I want better service.Cons:Stop undercutting your competition and then thinking that 3-4 people on staff will be able to handle 100 people coming in at once. Your company is a joke.Reviewed Mar 14 2021
review from![kayak]()
4.0
Pros:Car did what it was supposed to.Cons:Car absolutely reeked of cigarettes. This was actually the second car as the first was even worse somehow. Fox needs to enforce the smoking penalties.Reviewed Mar 14 2021
review from![kayak]()
2.0
Pros:There was over 75 people in line never made it to the front desk, They had run out of carsCons:The wait was 2 to 3 hours! Never again! Went with another car rentalReviewed Mar 14 2021
review from![kayak]()
4.0
Pros:The vehicle was clean and in great condition. Suited our needs just fine for our trip.Cons:The sales representative who checked me in tried to upcharge me over $350 with a damage waiver that was unnecessary for my level of auto insurance. This upcharge also included over $70 in pre-paid gas fees. She never offered the OPTION for me to have pre-paid for a full tank, a half tank or NOT pre-pay gas. She just told me, “Don’t fill the gas tank before you return it. Our prices are cheaper than the surrounding area by 30¢.” Fox gas prices were NOT cheaper by the way. I tried to state my case to the representatives I returned the keys to, but they only said that I “could take the car back out now and fill it, bring them the receipt, and they could refund the full $70+ fee.” I had a plane to catch, so that obviously wasn’t going to work. Nobody was even willing to hear my side of the check in story and offer a resolution. Not a good experience with representatives.Reviewed Mar 13 2021
review from![kayak]()
4.0
Cons:Don't go to Fox unless you want to be paying a lot more than your booking said. Not the way to start a vacation.Reviewed Mar 13 2021
review from![kayak]()
2.0
Cons:Getting the type of car reserved (SUV). Or when saying no to a minivan, not getting a minivan. Especially when there were SUVs available.Reviewed Mar 13 2021
review from![kayak]()
8.0
Pros:Easy drop off! Once we had our car, no issues.Cons:The wait time was about 1 hour once we arrived at the Phoenix Rental Car building. The line was long for Fox Rental cars, and the wait was about an hour to get up to the counter.Reviewed Mar 13 2021
review from![kayak]()
2.0
Pros:NothingCons:We got there and they told us we couldn’t get a car because we didn’t not prepay. We were never informed we needed to prepay before we got there. We were forced to search for hours for another car for our trip. We had to pu over double what we were expecting and almost ruined our trip for us. I would never use kayak or fox rentals again. I will only give very negative reviews of both to family and friends of both and recommend going elsewhere. We were very upset and dissapointed in our experience. Will NEVER use again and will make sure everyone we know knows what happened.Reviewed Mar 13 2021
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