8.4
Cons:Very long line in Phoenix for pickup - 45 minutesReviewed Jun 15 2017
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8.0
Pros:We got in very late at night and had to wander around a bit to find a hertz worker. Once we found them check in was easy. The overall price was great!Cons:the car (focus sedan) was not to our liking but not really hertz fault. acceleration was odd and front seats were not real comfortable. had we known we would have picked a different car.Reviewed Jun 7 2017
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5.2
HorriblePros:Once we actually received the car, it was fine.Cons:Everything. The Kayak reservation didn't pull up and they tried to charge us double the rate. Last time I book on Kayak or Hertz. From here on out I'm only using the rental car company's website to make reservations. Kayak and Hertz should reevaluate their system compatibility. Also, the wait time was an hour and a half to pick up the car. Just very unpleasant experience all the way around. - MikeReviewed May 23 2017
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2.0
Poor servicePros:Not much oftuneatektCons:Car was old scratched up and dinged. Heavy additional sales attempt at airport after a long flight on elderly (over 85). Ended up taking another car that was cheaper grade but in better shape but of course hertz charged more. People at hertz in Phoenix airport as bad as it gets. Rented hundreds of cars. They are in a class by themselves.Reviewed May 11 2017
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8.0
Cons:No attendants at returnReviewed May 9 2017
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8.0
HybridPros:Upon arriving at the Phoenix Arizona airport the agent upgraded me to a Sonata Hybrid and it was fabulous. The gas mileage was incredible. Only filled up once in a month. So quiet! Forgot to turn off a couple of times. Keyless start not use to that! Love the carCons:Hertz billed my Visa account for Too Much money. Would like this corrected-ThanksReviewed Apr 28 2017
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7.2
Didn't meet expectations.Pros:Ease of picking up and drop off. Friendly staff.Cons:Car's "power outlet" (aka, cigarette lighter) did not work, therefore, we were unable to charge our phones and could not use our own GPS unit. The steering wheel shook after 70 mph, usually signaling bad balance or misalignment. We drove over 1,200 miles this way. Finally, oil change light appeared three days before returning the car.Reviewed Apr 24 2017
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10.0
A+Pros:Quick service and nice new carCons:NothingReviewed Apr 23 2017
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10.0
Pros:Great car, really good price, very pleasant and helpful staffReviewed Apr 22 2017
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4.4
AAA membership was not honoredCons:I have AAA memebership which entitles me to free spouse driver. However, since it was booked via 3rd party, Kayak, Hertz was adamant about not honoring it. I was not very happy since price through Hertz or AAA direct was also sane as through Kayak. This teaches me not to book through Kayak anymore.Reviewed Apr 17 2017
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6.4
OkayPros:Easy pick up and drop off. Semi affordable rate for a semi last minute rental.Cons:Crumbs and some sap or syrup and a couple stains on the seats. Also noticed that the driver hubcap was buldging out at one spot, weird. I will say the car got us from point A to point B, it was definitely the bare minimum with this rental though.Reviewed Apr 13 2017
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2.0
Terrible tiny car little help with an exchangehePros:Helpful kind staff at Peoria location where I exchanged a Versa for a Rogue.Cons:Initial service at PHX airport. Terrible driving car. Little help from 1-800 service when I wanted to exchange car. They told me I'd be responsible for a tow if I didn't want the car! I explained clearly I wanted to exchange the car for a larger better driving one. Terrible.Reviewed Mar 30 2017
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