4.0
Pros:Drop-off was fast and easy. Car was clean and in good condition. Price was good.Cons:I understand these are challenging times but waiting in line at the Phoenix airport for a good three hours to obtain the car was very disappointing.Reviewed Apr 22 2021
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10.0
Pros:Seamless! Great car, great mileage!Reviewed Jul 10 2017
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10.0
Pros:Car was clean and dependable. Check in clerk was pleasant and efficient.Reviewed May 31 2017
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10.0
Loved it--and a great dealPros:We rented a VW Jetta, and it was perfect for driving around Arizona and Utah. Thrifty staff were helpful, and it was a no-stress rental--my favorite!Reviewed May 29 2017
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9.6
Lucked out with a great price on a one-way rentalPros:Car was clean, worked well, and you couldn't beat the price. Staff were friendly and helpful.Cons:The wait in Phoenix felt unnecessarily slow. I wish it had been possible to check in at a kiosk and add an additional driver mid-trip.Reviewed May 21 2017
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6.8
Pros:The car was great, and so was the price.Cons:Picking up the car in PHX was a headache. The line was long and there weren't many staff. Luckily the video-machine allowed me to avoid waiting for hours, but I feel bad for the other folks.Reviewed May 15 2017
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4.8
UnderstaffedPros:Good car, easy dropCons:At pickup, very understaffed, and poorly organized, making a line of 6 people, a 45 min wait...few cars readyReviewed Apr 27 2017
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10.0
Great rental at an even better pricePros:We got a full size car for our Arizona vacation. It was clean, well maintained and had great gas mileage on top of everything.Cons:NothingReviewed Apr 23 2017
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2.0
MISLEADINGPros:I booked "the special deal" and was told that it would be a SUV or intermediate. I was given a COMPACT that barely fit my guests.Cons:I booked "the special deal" and was told that it would be a SUV or intermediate. I was given a COMPACT that barely fit my guests. I have always rented Thrifty. Now my family I will never do business with this company again.Reviewed Apr 17 2017
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10.0
Easy and cheapPros:Quick service and they let me pick my car (within reason).Cons:Wasn't at the airport, but none of the rentals at PHX are, do not Thrifty's fault.Reviewed Apr 16 2017
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3.6
Cheap carPros:It's a carCons:Don't go for The skittishly they squeeze you into the smallest car available. Agent was unhelpful at different levelsReviewed Apr 16 2017
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2.0
So misleadingPros:The price they quote on kayak was $80. They charged $230.Cons:The car worked.Reviewed Apr 15 2017
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