Find reviews that mention:
8.0
Friendly staff. What could of been better:. we were told it would be $65 which included the tax, to add a driver, which ended up being $85. Also, we were told we could use cash to pay for extra driver which ended up not being true.Reviewed May 31 2023
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10.0
Great service,easy pickup and drop off,very comfortable and clean Ride.Reviewed May 30 2023
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10.0
Friendly, helpful, & courteous customer service. Easy pickup & return. Taxe$ associated with rental are outrageous & would seriously make me reconsider renting a car the next time I travel to Phoenix.Reviewed May 24 2023
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6.0
Was told car would have a full tank of gas and so I would need to refill it completely when I return it. I leave the airport and immediately notice it’s less than 75% full. Too late now. I refueled 100% before dropping off. Kinda feel ripped off.Reviewed May 21 2023
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4.0
One person checking out cars. You share same space at phx with Avis. Avis had several agents help Avis customers Took 40 minutes to get my car. Avis was getting their people out in under 5 minutes. If you need the same counter space, and same agency in Phoenix, then you need to step it up with Payless or close down it’s sucked.Reviewed May 11 2023
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6.0
Drop-off simple as expected. Pick-up was excruciatingly slow! Ten people in line and only one clerk. Since I timed it, I know the average was 7.5 minutes, times 10 people = 75 minutes waiting! It would be better to have two clerks (which finally happened when I 2nd from the front), and handle quick rentals in a streamlined manner.Reviewed May 3 2023
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10.0
They had my reservation & gave me a good car at good price.Reviewed May 2 2023
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2.0
The desk workers were great! They worked so hard, and so fast, even though there was only two of them. It wasn’t their fault that there was only two of them for a line of like 30 people. The problem was booking through kayak. It’s that our price would be $150, but after we booked it it changed to $208 unexpectedly. That was incredibly frustrating.Reviewed Apr 26 2023
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4.0
I had to wait for over an hour and a half to pick up a car I had reserved weeks earlier. Others in line waited over two hours.Reviewed Apr 26 2023
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6.0
Wait to get the car was over 90 minsReviewed Apr 24 2023
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10.0
My experience with Payless Car Rental was seamless...and I saved a bunch of money. To my surprise, no bait and switch or add-ons. Basically a very positive experience.Reviewed Apr 9 2023
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2.0
Line at the rental car agency was 30 plus minutes to pick up my car. Then when I got to the parking area to pick it up that was 15 minutes as well. Need more staff and support in these areas. Car was clean and comfortable. Thanks.Reviewed Mar 21 2023
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