Reviews for Avis in Pittsburgh
- All reviews 100%
Aug 19 2017
Pros: The rep, Desiree, was so friendly and helpful. I had booked to the wrong location in PIT and she took care of it very quickly and really so warmly.
Cons: The line took quite a while to move through before I got there. Not sure what took so long.
Jun 17 2017
All good until drop off
Pros: Pickup was easy and smooth.
Cons: Drop off: When I arrived at my dropoff location the lady told me I would be charged $200 for bring it to the wrong location. Turned out the Avis in Pittsburgh gave me the wrong car that was reserved for someone else, and because of this I had to pay for their mistake. I called customer service right after and fixed the fiasco, but I will not be getting my refund for up to 14 days. The lady at the drop off in Rome,NY was also not helpful.
Jun 6 2017
Poor customer service.
Cons: I requested an SUV a week in advance because I needed the space inside the vehicle to transport two bicycles. When I arrived to pick up the vehicle, the girl at the desk told me she didn't have an SUV, that I could have a sedan. There was no attempt to call me in advance to inform me of the situation, and she had an "it's somebody else's fault attitude. There was an SUV available at a location closer to my home, and had I received a call, I could have gone there. I don't think I'll be renting from Avis again any time soon.
May 10 2017
Pick up took too long/dirty interior
Cons: Computer problem made the pick up time unusually long. Interior of car was dirty.