Reviews for Payless in Pittsburgh
- All reviews 100%
Based on 100 reviews
Aug 1 2017
Great All Around
Pros: Low rate. Great vehicle. Good service.
Cons: Thought everything was excellent.
Jul 21 2017
I needed some Windex!
Pros: The gentleman who assisted me at drop off was very professional! However, picking the car up was not so great-- very long line and a very hassled employee!
Cons: The interior car windows were very dirty!
Jun 19 2017
Good Value, at a Price
Pros: Cute vehicle. Affordable weekly rate.
Cons: Had to go into the parking garage to pick up the car and the attendant was the most unfriendly person ever. He did not even say Hello - just "I need your ID and your credit card." What a welcome to Pittsburgh :( . . . Although there wasn't any actual garbage in the car, it was obvious that it had not been cleaned/vacuumed in quite awhile. The oil change light also came on repeatedly saying that it was overdue for an oil change.
May 27 2017
Cons: difficult to get to return location in dark
May 10 2017
Pros: We reserved a standard car but were given an SUV. Great upgrade without additional charge!
Cons: They tell you to check for problems outside the car before you drive away but it's so dark inside rental car garages you can't see a thing!
May 3 2017
Pros: Service provided by employees
Cons: Steep charge on gas
May 2 2017
Pros: It was quick and easy. Was the first car rental so didn't have to walk far. Drop off was smooth and uncomplicated
Cons: Just the car I had. Can't blame them for not liking the male and model.
Apr 8 2017
Pros: Price and ease of pickup were excellent.
Cons: Jeep Renegade was a little tight placing my wife's walker in the back with 2 suit cases but I wasn't ready to accept alternate F150 crew cab. Clean up crew left a GPS suction cup mark in the middle of the wind shield.
Apr 3 2017
Pros: The rental car counters are right in the terminal and the cars are right across the street. My 3 day rental cost $56. That is very good value.
Cons: I got a warning light on the instrument panel alerting me to an under inflated tire. I called the local number (Saturday mid morning) and the road assistance number and no one answered. I then found a tire pump in the spare tire well of the trunk and inflated the tire that was low.
Mar 26 2017
Pros: Nice car for a nice price.
Mar 21 2017
Pittsburgh Payless rental
Pros: I originally reserved an economy car and they gave me a beep which was awesome. It was a new one and it perfect condition. I enjoyed all the special features. The process was quick and way to get and return the car.
Mar 13 2017
Charger or Jeep only choices
Pros: The price was good
Cons: I travel to Pittsburgh frequently to visit family. I ordered a compact car from Payless. I asked the attendant there what kind of car I was receiving. She said it was a Jeep. I said I didn't want a Jeep because it is hard for my mother to climb into a jeep. She seemed pretty annoyed but gave me a Dodge Charger. I asked for something smaller and she said that all they have in Pittsburgh are Jeeps and Dodge Chargers. Huh? I have no idea why anyone wants a Dodge Charger--they are noisy, ugly, and use lots of gas.
Mar 6 2017
Terrible customer service
Pros: Nothing !!
Cons: Poor customer service Not knowledge on rental info Poor management Rude the customer did not come first Will never do business again with this company
Feb 25 2017
Pros: They gave us a brand new dodge charger, which was a blast to drive
Feb 23 2017
What a pleasant experience
Pros: Nice people who care. Payless will always be my first choice in the future!
Jan 19 2017
Reservation was messed up
Pros: Nice, clean car. Minimal wait.
Cons: I arrived, as planned around 11:00 a.m. on 1/17/17. Agent could not find reservation because they had me scheduled to arrive at 11:59 p.m. I showed my reservation that notes otherwise to the agent but it was quickly dismissed. Additionally, our reservation states a total due of $49.65. Actual charge was $99.29. Kayak's website does not seem to sync with Payless Car Rental.
Jan 14 2017
Pros: The ease of pick up was the only positive.
Cons: It was a Jeep Renegade, it sat up very high making it difficult to get into, I'm a senior with bad knees. In general it was dirty inside, needed a good cleaning not just windows. Very uncomfortable vehicle. No power seats so hard to adjust for my husband to drive. He's 6 feet tall. This did not seem like a mid size vehicle.
Jan 11 2017
Pros: Easy pick up, easy drop off, nice car. The price was what was quoted.
Jan 2 2017
Pros: I liked the Veterans discount, the vehicle, and service.
Dec 17 2016
Great - quick, cheap, and easy
Pros: Price, quality of car, ease of getting the rental
Nov 18 2016
First time Payless customer
Pros: I was impressed with how well everything went for a first time renter of Payless - I've rented many vehicles from several other providers before. I thought it was a good value for the money.
Nov 16 2016
Pros: Speed, cleanliness and an upgrade!!
Nov 7 2016
Too many SUVs around
Pros: Easy location to pick up and drop off
Cons: Gave me a Jeep SUV instead of standard sedan. Said that's all they had.
Nov 7 2016
Great price for a Jeep
Pros: Price and size for what paid
Nov 7 2016
Convenient and priced well
Pros: I reserved a mid-sized car two days before I needed it and got a good price. The reservation and turn-in processes were easy and the car was clean and easy to drive. I am happy with the rental overall.
Oct 30 2016
Had a great vehicle
Pros: I got an awesome Jeep when I thought I would get just a normal Sedan-type. It was such a cool car and made my weekend trip even more fun!
Oct 27 2016
Better than expected
Pros: easy in and easy out.
Cons: car was a little dirty.
Oct 26 2016
Ordered a subcompact got a Jeep Renegade
Pros: The rental we got was in good condition and the service was quick.
Cons: We ordered a subcompact to make parallel parking and such easier in an unfamiliar city. We got a Jeep Renegade. It was apparently the smallest vehicle they had. We declined the free upgrade to a Hummer they offered us. We would have liked a smaller vehicle.
Oct 25 2016
Bait and Switch
Cons: They didn't have anything near the vechicle I reserved. When I arrived the only choice I had was a Jeep or a pick-up truck. The attitude at 11:30PM was take it or leave it. Never again with payless of KAYAK
Oct 23 2016
Great people make a great product
Pros: You never really know the true nature of a company until you face adversity with them. While renting with Payless I had the misfortune of finding a tire eating manhole in a rainstorm in downtown Pittsburgh one night. Payless had roadside assistance there in less than an hour to get me on my way that night and the next day the counter manager at PHG moved me into a more pothole worthy Jeep Cherokee at no additional cost. Good people.
Oct 17 2016
Cons: Our flight arrived two hours late and they had no cars so we rented from Hertz instead
Sep 25 2016
Payless at Pitt
Pros: Friendliness and efficiency of staff
Cons: Up charge of $10 to allow my husband to drive
Sep 19 2016
Cons: They didn't have a car for us despite having a reservation. We had to go to another company and pay twice as much. I was very upset about the situation. I'd much rather pay a few dollars more for reliability
Sep 18 2016
It was perfect
Pros: Price, quality, service
Sep 14 2016
They forgot our child car seat
Pros: Price seemed good, but can't rate anything else as we cancelled our reservation due to a major error on Payless' part.
Cons: Landed after midnight to find out they'd forgotten a car seat for our youngest child (which I had called and specifically ordered several days prior). Fortunately one of the competing rental services was still open, so we were able to cancel the Payless reservation and switch.
Sep 12 2016
New car experience
Pros: Sporty little red Jeep, was a different driving experience for me. It was fun to drive and easy to adjust seat and mirrors. Good visibility and I felt comfortable in it right away.
Cons: The vehicle, despite giving the appearance of a 4x4 off road potential - it did not have a lot of guts. 4 cylinder with no overdrive left us knowing this would not be our choice of a full time car. But it was still a great choice for a change of pace and it served our needs well.
Aug 22 2016
Great value for money
Pros: Big newish car, easy drop-off, very low rate.
Cons: It was a Jeep Compass with a very small engine. Therefore the car was struggling sometimes with even basic highway acceleration. Other than that everything was great.
Jul 11 2016
If you don't care that they give you more than you
Pros: Giant Jeep rental at small car price. With all the other rentals across from the terminal.
Cons: Return sign hard to see, had to drive around again? Seriously, that was my only complaint....
Nov 8 2015
Cons: I reserved an economy car to save gas . The person at the counter said they were all out of the cars , and the only vehicle a big car. She was very rude and said either I take that car or find another rental car place.