Reviews for Budget in Pittsburgh
- All reviews 100%
Based on 54 reviews
Jun 16 2017
Misleading on Site Pick up
Cons: I typed in Pittsburgh Airport for my pick up/drop off location assuming it would be at the airport. When I went to the counter, I was told it was an offsite location 15 miles away...
Jun 12 2017
Horrible customer service
Pros: Not applicable
Cons: The employees did not properly document my rental. See below.
Jun 8 2017
Cons: Guy while returning the car was in a bad mood. Shouted where to park, and then was just rude in general. Overall wont be dealing with this store again.
May 27 2017
Upcharged me again and lied about fuel
Cons: I filled up tank at terminal and they still charged me fuel surcharge of $35
May 26 2017
4648 Baum Budget/Avis Office
Pros: The guy working the counter was awesome. The old lady was rude, rushed, and in a panic with 3 customers there. She pre-allocated out the damage form and then got mad I didn't sign it before seeing the car. Then when I saw it there was two very noticible dents through the paint. The guy working the counter was awesome or I would have given the experience 1 star.
Cons: The old lady was rude
May 23 2017
Pros: The likes do not offset the dislikes
Cons: Smelled like an ashtray and permeated clothing. Tires had little tread Replace oil indicator was slightly at every ignition start
May 23 2017
Pros: fast and courteous service
May 21 2017
Pros: Upon arriving at the Budget Desk at the Pgh Intl Airport I was informed that because I was using a debit card I was not able to rent a car. I had already paid for the rental insurance and when my wife went online to cancel the insurance (prior to the pick-up time of the car), she got a message that it could not be canceled on-line and required a phone call. I ended up paying for the insurance for the car I could not rent. All in all, this was the worst experience I've ever had regarding a rental car. I will never use Budget again, and will be sharing this horrible experience with everyone I know.
May 10 2017
Really wanted the minivan I ordered
Cons: I rented a vehicle for 2 colleagues and myself to drive down to Washington DC for work. We had a large number of boxes/displays plus luggage for our 7 day trip. I specifically went all the way out to the airport to pick up my car because it was over $400 cheaper to get the minivan we needed from that location. When I arrived the desk attendant asked if I wanted a minivan because if I did it would take them some time to get it. I had placed my reservation 3 weeks in advance. She offered a SUV that seated 7 for the same price. I have no experience with SUV's so I asked her if it held the same amount of cargo. She showed me a picture and said, "sure." It didn't. It took us twice as long to pack up and we had to leave boxes behind because they didn't fit.
May 3 2017
Cons: It smelled like smoke.
Apr 17 2017
Cons: I was quoted $96 and charged $308
Mar 18 2017
Cons: Car a little small
Feb 17 2017
Pros: Fast service
Jan 29 2017
Cons: budget location at Pittsburgh airport parking garage was unlit and sign not visible kia forte a poor car re comfort and handling
Jan 29 2017
Pros: Registration ready. Car clean. Easy transactiin.
Jan 27 2017
Cons: The car v smelled like smoke. Seat was uncomfortable. Two day charge was expensive. Poor signs at the return.
Dec 31 2016
Car smelled like smoke and was smaller than imagin
Pros: Pick up/drop off were convenient
Cons: -Car smelled like smoke with a blast of chemical treatment on top to hide it. -Car was smaller than imagined for intermediate SUV. A Ford Escape or Rav 4 would have been much bigger. We did not like the Jeep, as we had a lot of stuff to haul. -Car was uncomfortable and cramped.
Dec 14 2016
Good last minute booking
Pros: I had to postpone my tripback to the USA and needed a new rental I was able to book this one right at the airport with a rate better than my previous rental
Cons: The car was a lil beat up but hey It took me from Point A to Point B
Nov 20 2016
Will probably avoid Budget
Cons: Front fender of the car was not properly attached. Attendant didn't note on the rental agreement. Attendant receiving the car when I was done insists I had an accident with the car. If I had, there would be scratches on the fender. There aren't any--it looks like brand new except for that it's popping off the side of the car (I've kept the pictures). If I get charged for anything, I'll definitely never use Budget again (or Avis either).
Oct 31 2016
Pros: Car was clean and drove well.
Cons: A little pricey
Oct 29 2016
Pittsburgh (PIT) Budget Soars!
Pros: Attention to detail, customer service at the desk superb
Cons: Return service representatives; crummunginly
Oct 22 2016
Pros: The condition of the car was great, a newer Chrevrolet Malibu. Good gas mileage, great features, comfortable for long drives, etc.
Cons: The pick-up from BUF was a fiasco. The untrained counter person took almost 20 minutes at the counter to issue my car. I then received a telephone call from Budget two days later indicating that the car was not supposed to leave BUF. I was returning it to PIT, and the person had issued me the wrong car. When I returned the car at PIT, they could not find it in the system, and I was paraded back and forth between the Budget and Avis counters. I still don't have my receipt which they were going to e-mail me within an hour. A miserable experience!
Oct 10 2016
Pros: Not much, the car was clean, but shouldn't that be expected.
Cons: Unfriendly staff both when renting and returning the car at the PIT airport. They acted annoyed that I wanted to give them my business. When renting, the agents were talking about other rentals, not giving me their complete attention. Upon returning the car, they couldn't find my reservation, why ? Because they had it under a totally different name. Probably because they were completely distracted during the rental process. I had to find the Kayak reservation on my phone to help them. This experience has convinced me I will never use Budget again.
Oct 3 2016
Debit card not accepted
Pros: I couldn't rent the car because I had a debit card and my credit score wasn't high enough? That makes no sense if you are an entrepreneur and you are growing a business in today's economy.
Cons: I will stay with enterprise.
Aug 25 2016
Pros: It was very fast, convenient, and easy.
Oct 14 2015
Cons: I had to wait an hour and a half to get my car. And was given a large SUV instead of a compact car, which, while it was the same rental price, cost me more in gas.