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They wanted a print out of my receipt for the hotel booking as I booked through kayak. I didn't have a print out so caused a minor issue at checkin
Very nice place to stay Breakfast is extremely expensive.
location nor free wifi
Executive club previleges were great.
Clean , reception decoration , nice staff , so many TV channels , real good curtains reflecting the sun very good. No water to drink in the room Separated beds for a couples Expensive breakfast No one answering the phone in the reception for many times The rooms are so small WiFi isn't free In they end , it's very normal 4 stars hotel nothing to impress.
We had a great time at this hotel. The location is perfect and you can walk to a lot of different sites and the public transportation is really close, literally out the front door to get to one of the lines. The room was really quiet also. The bar was by far the best experience. We closed the Listo bar several nights during our stay and had a great time with the bartenders Jannick and Ole and the other bar staff as well.
Location is great and view from room overlooking Gendarmenmarkt is fabulous and almost worth the price Expensive and restaurants are not that great
Very good restaurants and cafes close by. Many attractions within walking distance (Brandenburg Gate, Museum Island, etc.). The hotel charges 25 euro for in room internet access, and for the cost of the in-hotel laundry service, you can purchase a new wardrobe.
Organised, cleanness, quite atmosphere, the amazing & comfortable location & the staff kindness). I didn't like that the internet is costly chargeable (This old system doesn't exist anywhere in the civil world anymore). The welcoming is not special (No welcoming water, fruits.....).
comfortable, relaxed, good service Breakfast very expensive
location was very good
Clean, comfortable and excellent location
Good location, clean room, value for the fare.
location was great. room was very comfortable. no free wireless in rooms
Location was very good, central, close to sites and very close to U-bahn (underground), which made the city very accessible. Information desk in lobby was very helpful and booked tickets for a show for us, gave map and directions and was very pleasant and helpful-sir, take a bow! Safe in room was very good and no charge. Comfy bed, great shower. Good all round. Didn't eat there, so cannot comment on food. Staff at initial check-in could have been friendlier, all staff after that were very helpful. We were charged €6 for large bottles of water left in the room. One would think a hotel of this standard could include this as complimentary.
The location was great! Checkpoint Charlie is right around the corner and the Brandenburg gate/Reichstag is easily within walking distance (10-15 minutes). We had a Deluxe room which was on the next to top floor. It had a big walkout patio with a good view of the city (great for our dogs). All of the other standard rooms had a tiny 3'x3' balcony. The room itself was very spacious, clean, and better than I expected. And last but not least.... the breakfast buffet was probably the best I've had in a hotel in Europe while traveling over the past few years. It was wonderful and we were very pleased with our stay. I cannot think of anything bad to say about our stay.
The location, the acces to U-bahn, the service
convenience of location The toilets for the ground floor are on the first floor
We really enjoyed our stay. Breakfast was very good, the staff was helpfull.
the location was great and the room was very nice. the decor was beautiful the room service was lacking (did not tidy up the room , soaps were constantly lacking). second problem was that there wasnt an electric pot (to make coffee or tea) in the room - something that is standart in 5 stars hotel
The comfortable bed and extremely clean room Would have liked more water in room
Very nice welcoming and service from the reception. Especially a man between 30-35 years (do not remember his name but he surely remembered mine during the whole stay) who made an outstanding impression. I really loved the design of the gym and especially the rings. The only thing I missed in the room was body lotion. With the new airport rules it is difficult to bring if you don't want to check in. Breakfast to expensive-you don't need a huge breakfast -a quality cup of coffee, fresh orange juice and newly baked bread is enough and for that 26 Euro is to much!
Location, Comfort of Rooms, View on the Gendarmenmarkt, excellent personnel
Room service even in the afternoon for towels refreshment
Location, clean Movies option on TV didn't work even after staff member came to the room to reboot. The only option they gave was to switch rooms. Hot chocolate extremely overpriced at €7.50
The sofitel berlin is nice The concergerie, they are terrible, they don't help you to find anithing because they don't know anithing about Berlin, and they send you to the worst places in berlin
The location is great and quite historic. For a well located 5 star the hotel proved to be very good value for money. The staff were excellent and provided great personal service and aftercare. Good choice of restaurants and bars locally. I would have liked to see coffee making facilities in the room or available on the floor and I personally did not like the open bathroom design. However, overall would use the hotel again and I would recommend it to others.
Confort, location, reception. Comunication by phone, by occasion of reservation, was very good Nothing specific. I did not receive confirmation of my reservation through the internet and had to call the hotel.
Use of the Wellness/Fitness centre The poor quality of the food and coffee served by the roomservice
The spa facilities were lovely.Staff were very helpful and nothing was too much trouble. parking is expensive if you can't get in the hotel car park and you will get a parking ticket if you leave your car outside the hotel.
the location of the hotel and quietness the room was very hot but we opened the windows and it was bearable
staff were very helpful,had a lovely room,location excellent near everything that we wanted to see.would recommend highly
everything. A good relaxed hotel on a good location with good service
great room, very helpful staff, convenient location no airconditioning we could find, no milk provided in room for making tea
Very friendly and service minded staff. No problem in staying at this hotel with a little child - high chairs etc., and staff kept smiling, even though leaving a mess after breakfast, thanks ;-) Great food from the hotel restaurant - comfortable with room service.
Great location, helpful friendly staff, excellent breakfast. Will definitely stay at the Relexa Hotel Stuttgarter Hof again, no complaints at all
Silence Everything was just fine
the hotel was good, 10 - 15 mins walk to a shopping mall. nice breakfast as well. We were upgraded to a superior room. :) a bit far from main attractions, but Berlin is very spread out so you will need to take a train to main attractions, cant really walk it
Pro: -This hotel is very close to the U6 stop which makes it easy to get to from TXL - It is like a block away from Checkpoint Charlie, several blocks from Topography of Terror. -There are several shops just across the street that have local artist/made souvenirs. -It is convienient to many places. I walked everywhere from this hotel. -The room is fairly large for an European hotel and is updated and very clean -nice walk in shower - the room included a double bed -i didn't eat at the restaurant but it looked nice. - Free apples everyday - The staff was incredibly friendly. I was give a map and points of interest were marked for me at check in - free WiFi - there was a towel heater in the bathroom Cons: - The area is under lots of construction. My room was on the 1st floor and there are new residences next door. As of April 2017 the construction has just completed the foundation so it will likely be going on for a while. I was only staying for 2 days, otherwise I would have asked for a room on the other side, away from construction. The construction started a 730. -there were no wash cloths - there was no conditioner or lotion - The breakfast was €17. There were tons of coffee houses and cafes nearby so it wasn't an issue.
We appreciated the location of the hotel near the centre of the city, within walking distance of many major attractions. We had an upgraded room which we especially appreciated. Not sure what the regular rooms would have been like....
Very accessible The shower is a little too open and visible in twin rooms. This is a bit odd if you are not sharing with a partner.
The service was excellent and the hotel staff were always polite and very helpful.
Very central, next to Gendarmenmarkt and at a walking distance of Unter den Linden. A design hotel, very clean and big. A perfect value for money. Moreover, the breakfast is big and has high quality Breakfast a little too expensive (12 euros). If you do not usually eat a lot in the morning, you have a cheaper cafeterias next to the hotel in Friedrichstrasse
This hotel was very cheap for a 4 star - but not cheap enough for the poor design of the room. Close to Check Point Charlie and the U Barn and had a supermarket and japanese restaurant around the corner. The rooms were very modern given it is a relatively new hotel. Staff were friendly. Automatic blinds as the room looked straight onto the incoming traffic on the main street. This hotel is hazardous to stay in! Tiny is an understatment. The room was so poorly designed that I left after two nights with numerous bruises. I know I paid for a standard room but I expected to be able to turn around in the shower without bruising myself and get in and out of bed without bruising myself and having to jump over things. Did I mention I am only 5ft 1 and 42kgs? There are separate doonas and the beds are small. The bed is surrounded by wooden edges which you are most like to bruise yourself on. There was also a hole in my sheets which made the flimsy foam mattress and cheap lumpy pillows even worse! Did I mention that the closet was smaller than a mini bar? Good luck fitting even 1 winter parka in there!
The room was a good size with a bath & shower and a view overlooking Berlin streets , Location was very good for sightseeing, The staff were very helpful with information on where to eat , drink etc. and even booked resturants for us . We as a couple cannot fault the hotel in any way
Central location (next to Checkpoint Charlie) in the Mitte. Friendly staff who were never too busy to make you a cup of coffee at the bar.
Location was very good. It would have been nice to use lobbys internet without cost.
Excellent location, clean, good value for money. Small room
It was very clean. Beds were comfortable, big bathroom. Good localization. We were missing small stuff like shampoo, body milk, or small toothpaste. This would be very useful, escpecialy for people who travel a lot, and stay in many places for a short time
The convenience to the city centre & stations. The overall comfort.
An excellent and attentive staff - even kept the bar open specifically for our group of 8 persons. Nothing was a trouble to them. We all made gift purchases at the hotel... Our rooms were spotlessly clean and although not ready for us when we arrived at 9:30 (we did not expect them to be), the very helpful receptionist took our luggage and gave us tags to collect on our return. When we returned we received an excellent run-down of facilites available in the hotel prior to being given our keys. Couldn't fault the excellent breakfast and our meal (included as part of the Italian Weekend Break) was also excellent - we went off the main menu at very little cost!!! The staff in this restaurant were also very warm and welcoming and helpful. Our upgraded suites were perfect also. Couldn't fault this hotel in any way. Would recommend to anybody and hope to make a return visit. Everything was perfect - may be an idea to have tea/coffee making facilites in the rooms but we didn't miss same!!!
Near downtown. Good communications (underground, etc). Free internet access and a free PC. I was very lucky because I booked a normal room and they gave me a suite
paid for an ordinary room but was upgraded to suite on arrival, not requested by me.Room was 11 metres long and normal width. best I have ever had. A luxury suite at 90 euros. Fairly good position next to Checkpoint Charlie. Close to U trains and Friedrickstrasse for me..........perfect........no complaints
ggod value for money. quality rooms and very helpfuş staff. food variety at breakfast was excellent
Family Suite was excellent size and Hotel was very central Did not like the fact that the hotel had no restaurant for evening meals.
Comfortably large room for 3 persons. Good location at a historic site. Good front desk staff who guided us in chalking out our city trips. Good breakfast spread. One of the best Mercure hotels I have stayed in.
Great location, comfortable rooms and helpful staff. The breakfasts were relatively expensive but offered a wide selection of food - enough to last a morning of sightseeing!
Cozy, quiet and comfortable. Helpful and friendly staff. Very relaxing stay. Room was a little overheated. Breakfast was good but a little expensive.
The hotel had a family suite comprising of two double rooms which was ideal and very good value
Comfortable room, good bed(s) and well-equipped bathroom At first I was given a room for smokers, while I am a non-smoker and hate the smell of smoke, especially in a room I have to sleep. When I complained, at first I was told they did not have another room as the hotel was fully booked. Then a second employee, overhearing the conversation, said he would check once more and he found a non-smoking room for me.
Location, staff & room quality
Centraql to everything that we wanted and near an underground station.
the restaurant and location they did not have a swimming pool
Hotel was in an ecellent location 200 meters from a Ubahn station. We were able to access all major parts of the city very quickly from this location. The hotel was extremely clean and well maintained. The staff was friendly and very responsive. We will make this our hotel of choice on future visits to Berlin. Guest should definately include the Buffet Breakfast in their booking or it can become very expensive if you pay the daily price of 21 euro per person per day. By including breakfast in our booking it only cost us 10 euro per person per day and it was well worth every penny.
Given a non smoking room that stank of smoke and when I complained was told I should have let them know immediatley and was I sure as it was a non smoking room
the room was nice, comfortable and quiet (no noise from the traffic). Excellent breakfast.
Despite a terrible male receptionist, the night shift of female receptionists were great. No Wifi at all! No one knew when it would be fixed, nor seemed to work on this issue, either! A male staff was extremely racey and insufficient. I honestly do not know what the hell is wrong with him.
The hotel was very central and close to all sightseeing attractions, bars and resturants. It was clean visually appealing and the staff were friendly and helpful.
Comfortable rooms, excellent breakfast but very expensive. Unfriendly and inflexible receptionist on our arrival day.
clean and quite central with attention to certain details, e.g. besides the light next to bed, there was also special reading light that would not disturb my room-mate who didn't want to read before sleeping. I also liked the fact that three pillows were provided to each bed and that there was a coffee machine in the room I think the breakfast was too pricey. We opted out, but it would be nice if we had had breakfast there too
Clean room Had to pay 20 euro for parking and no breakfast included. Hallway had a funny smell.
centrally located, but still very quiet, roooms nice and comfortable, friendly and helpful staff bar could be opened earlier than 6 p.m.
The hotel was comfortable, quiet and in a perfect location. N/A
Front desk staff very friendly, informative and helpful. Rooms very comfortable although could have used some extra pillows. No tea or coffee making facilities in the rooms and room service for tea ridiculously over-priced. €8 for two teabags and 2 mugs of hot water. The cafe across the road makes better tea for a lot less. Had book a double and got two single beds pushed together. This is not too bad but the two single duvets were far too small.
Googd breakfast and space in the room Lack of drinking water in the bedrooms free of charge
Breakfast was excellent. The U station only a few step from hoteldoor is a godsend. The guys in the lobby were all very helpful and efficient Acctually no.
Very good value, good location next to the Kochstrasse U-Bahn station and of course, Checkpoint Charlie. Clean, quiet rooms.
location near metro station; bright clean comfy room; friendly helpful staff hard to avoid getting water all over the bathroom floor when showering
Excellent all round facility. Great location.
Excellent hotel, helpful staff fantastic place to stay.
Great location close to Check Point Charlie. Friendly staff, well furnished, comfortable and clean rooms. Quiet. No bath
The breakfast, the location and the room
Number of facilities available. The room assigned had almost no windows and the location was not good. Too far from taxi stands or subway entrances. More for tourits than business travellers.
The hotel is very nice. It is well decorated and clean, plus it is in a great part of town. It's not on a busy street, but within walking distance of all of the must see things in town. We were also happy that they had a private parking garage because even though it was pricey (18 euros per day), it was nice knowing that our car was safe. The breakfast spread was fantastic! We all really looked forward to breakfast each day. The only downside was the wifi being hit or miss.
The hotel was ideally located for our needs. Staff were very friendly and the overall experience was great.
Very nice, spacious, tastefully decorated rooms. For those really looking for the apartment service, the kitchen is well equipped and stocked. Cleaning staff knocked twice the morning I was leaving to see if they could clean (isn't that what checking out is for?). Expensive internet. At the lower rate following the Berlinale film festival, I would have given higher marks for value for money, but it doubled during the festival.
The comfort of the apartment was excellent, roomy and exceptionally clean and functional. Cost of breakfast. Distance and road/sidewalk from train when traveling with luggage.
very modern design and nice staff
Excellent location, very helpful and accommodating staff. The station is nearby as is a supermarket if you are self catering. The kitchen could be better equipped and the retaurant did not have enough staff for a busy Friday night.
excellent friendly service gave brilliant advice on Berlin the city and what too see. the only thing but very,very minor walking to the U-Bahn and various restaurants
Great location - many attractions within walking distance. Superior 1 bedroom apartment was spacious and very comfortable. Supermarket very close.
Sizes of the apartments and facilities provided, makes it very easy to self-cater and do washing etc
All of it! Especially being upgraded from a room to an apartment. No
good location, modern and clean hotel, good service, nice staff and great b'fast
it was a clean and good value for money hotel. althought on a rather large avenue it was very quite. professional place to stay. on the last day we had to queu up for breakfast, perhaps they do not have enough tables to accomodate all when the hotel is fully booked?
The really helpful staff and nice breakfast. Everybody of the staff was young and everybody of them was kind and helpful.
The room was very chic and clean. The breakfast was excellent. It was four or five blocks to a Metro. Mattresses were too firm for my liking. Check in was slow. Staff was very young and still learning...
I liked that the Hotel was clean, the staff very friendly and the room was so quiet we had a great sleep. We travelled with two children so this was very important.
Good location, polite staff, clean and nice rooms, comfort.
Very clean accomodation. The housekeeping is excellent. Decent sized rooms. Comfortable bed. Good breakfast. Pleasant and respectful reception staff who were quite helpfull. The reception staff kindly allowed me to keep the room on for an extra couple of hours when I had to visit a doctor on my check-out day. Reasonable location that is fairly convenient for Anhalter Bahnhof U-Bahn station which was about 5-7 minutes away. Netto and Aldi supermarkets are within 100 metres away. No tea and coffee in rooms. The staff at reception that I spoke to only spoke very basic English. The internet access in the foyer was expensive; unless you brought your own lap top. Bath towels were on the small size. The shower head was loose and would not tighten. The title of the hotel 'NH Berlin Potsdamer Platz' is confusing as the hotel is quite a distance from the Potsdamer Platz square. Pillows were not substantial. The reception staff gave me the name and address of a doctor who was no longer in practice. It would not take much effort to have updated their records. In truth the surrounding area is not the most salubrious. Many people might find the TV/Radio hard to operate. The English plug adaptor 'rented' from reception didn't wo
It's good hotel for short visit in Berlin, it's new , clean and very good breakfest Small room and lobby, it's no mini bar ,
Good location, close to public transport, room with everything you need for a short city trip, extensive breakfast, very helpful and pleasant service at arrival and during stay.
Excellent breakfast, the room are good size and so are the bathrooms. Close to S-Bahn station, and 15 min walking from the main attractions!!!!
1: it was very cold in the room. 2 : breakfast was with waiter and very little (even for a woman) 3:the impression was that they want your money for everything (turn on your TV and.........message and prices,look at the table..... prices) not even free coffee 4 € ?!?!?!
Style of the rooms and quality of food. There is no lounge.
Good hotel, new, modern, well run. Good breakfast, good internet, comfortable rooms. Local area is dull and empty, but there's an S-Bahn station directly opposite, so local transport is relatively easy. Also an U-Bahn not too far away.
The location was the reason we picked it but the hotel was very nice. It has large rooms and i liked even the backyard view. I think it is very nice for the price it has. I think wireless internet should be priced lower and breakfast , or make a room price including both of them in with a discount so you dont have to pay 58 euros for 2 persons a day extra.
Location We reserved a room for three. The hotel added an extra bed to the room which was terrible (squeaking and extremely not comfortable). We asked them to change the bed, but things did not improve. The room is very small and the walls of the bathroom are somewhat transparent. This does not fit 3 people. We cannot recommend this hotel. At least not for more than 2 people.
A classy hotel with pleasant staff. Excellent quality for a four star hotel
Good service, nice room and convenient hotel location No swimming pool
We liked that the hotel was not too big and the staff were friendly; also a great location no nearby laundry facilities and in house laundry expensive
Amazing hotel and with am amazing hotel restaurant!! A must when staying in germany.
Great Service Nothing
Close to a metro system and also close to the bus that takes you to the train station in less then 20 mins. Overall, great location. Also the hotel itself is pretty neat, the room has high ceilings and comfy bed. Friendly staff.
very nice room, nice bar for a late night drink poor location in regards to other top hotels in berlin, if youre looking to stay in mitte, other than that very nice hotel
Clean, modern rooms and smiling friendly staff. Lack of coffee/tea making facilities and nowhere in the hotel where one could just get a cup of coffee.
The hotel was very clean and spacious, the staff very nice nothing was too much trouble. Would have liked tea making facitlities in the room
Very helpful staff, Very good location, The lights in the window alcoves, there should be a switch to turn them off. or at least information in the room that they were on an automatic timer. The glass screen between reception and the breakfast room. They are too like doors and lots of people tried them. The general lighting in the room was too complicated especially for short stay guests.
Modern, clean, excellent location in the centre of Berlin, friendly and helpful staff. The nights were very muggy and there was no aircon, nor could I open the window very wide. Being a brand new establishment the lift broke down a few times during my stay.
Beutiful new hotel, friendly staff, great location No air conditioner in the room
very clean, quiet and comfortable; free internet access (and with good speed); execllent buffet breakfast; helpful staff. Very small room with some desing idea's that are not practical, although original. Small deception: "Tapas bar" has a quiet limited choice
Great location ; clean rooms