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Excellent hotel - friendly and helpful staff; great location. Hotel bar and restaurant expensive
The location was amazing! We didn't even realize there was a Ubahn station at the edge of the hotel with cars going through the center of the hotel until our second day there. Brandenburg Tor was only a short walk away. the staff was friendly. I heard the breakfast was expensive, so we walked to the nearby cafes instead. They claimed you could control the temperature from the TV, but we couldn't cool the room down any.
Modern newly built hotel in the center of Berlin near to all sightseeing places. No wellness center or even a small gym with a few cardio machines.
close to city centre-zoo etc I would reccomend the hotel for kids policy / special offer also helps
clean, friendly staff
A perfect location for my purposes; the room design and interieur; view (the zoo), friendly hotel staff. 24 Euro for breakfast is on the edge (compared with NH-Hotels in Berlin); "strange" smell near the lift on the 7th floor.
Very nice and calm atmosphere. Friendly and helpful staff. Very nice room the wiev over Tiergaten/Zoo was extremely nice. Because of its location its very easy to acces the town both as a pedestrian as well as by car and by public transportation.
Excellent standard and good location.
The bed and pillows and quietness
The hotel eas close to downtown. Breakfast expensive
location is excellent, rooms are very comfortable, good hotel facilities
Breakfast was perfect Several seminars were in hotel simultaneously. Crowdy.
Bedroom was excellent, good size, nice decor, great TV. Athmosphere in lobby area was buzzing.
Very good breakfast and really good beds
The pillows were a little thin.
Very enjoyable. I think that a separate shower cubicle should be provided rather than having the shower as part of the bath. The older clients, possible with arthritic joints, could find stepping in and out of the bath a shade uncomfortable.
Service and bar Internet is way way over priced, even for a business guy whose company pay for it
the design, layout, view from the room and the comfort made the stay relaxing.
The bed was lovely, the room spotless and the staff helpful to a fault. Harry's bar was also a lovely place to sit outside and relax with a drink. The view could've been a little better. Paid for a view of the canal but got a room overlooking the glass roof over the forecourt and could barely see the canal.
I have stayed at the Grand Hotel Esplanade since it was built and it has maintained a high quality product; all rooms are comfortable and the staff is very supportive.The 100 bus stops a block away and will take you to touist destinations, get a transit pass at the train station to cover the days you will be going around. Although the hotel has enlarged the gym, it did so in removing some of the amenities such as the aroma therapy room, the juice, etc. bar, and the pool was too cold this trip. I also miss the frendly and delicious rstaurants that were previously available. Nevertheless, I would likely opt to stay there again.
Very good for my taste. The breakfast was wonderfull and had almost everyting. It had a very good bar (live music) for the night. I believe internet access should be free. TV should have more channels in english.
Excellent front desk service - Tip on a very good restaurant - Sant Moritz
Nice warm feeling around hotel little bit far from city centre taxis extra cost
Wi fi charged additional
Cleanliness, location Resturant was not a good value
I had access to the executive suite which was incredible. The shower was amazing and the TV was very nice. The staff was very helpful and friendly. We felt right at home.
Location, facilities The rooms were not cleaned weel. Children's menu: quite poor including quality of food.
Finding the hotel and parking Goggle maps has wrong location of hotel
Great location, great room, great breakfast... Not enough time to use the gym and the swimming pool...
A geat Hotel close to Brandenberg Gate and Check Point Charlie Rooms was the best comfortable and the bathroom was the best facility that I have ever seen. Food was great will go back again in time for the Kris Kindle Mart in the end of November. Greg Greenwood ECC
We were waiting for check in and check out one hour. It is not possible in 5 star hotel, staff in the kitchen was not friendly,
Comfort staying in the most important part of the city
Excellent location for a citytrip, near Potsdamer Platz not far from the Brandenburger Tor and the Reichstag.
Great position, excellent breakfast buffet, friendly staff
This Marriott is like the hundreds of Marriotts, nothing special. Reikstag is 10 min walk, the main shopping area is 15 min by car. Rooms have lots of space, big windows, comfortable beds.
Nice location, just 2min.walk to the subway station. And we could see the Brandenburger gate and the parliament from the street in front of the hotel. Room was large enough to relax and very clean. The receptionist was so kind and gave much information about Berlin. Nothing.
I was disappointed that there was a charge to use the swimming pool, as this was one of the reasons that we selected this hotel over similar ones. The area was also not the best for sightseeing.
The pool area was excellent. Hotel very nice and comfortable. I thiught that there should be free wifi in the guest rooms and that the breakfast should either be included or more affordable.
The spa was very good. The Jacuzzi was great and the indoor pool sets such a relaxing atmosphere
The Reception, Concierge and Business Centre Staff responses and the room fit-out and the breakfasts were excellent. No
Concierge were excellent but underestimated taxi prices to Schoenefeld airport considerably.
I thought the hotel was beautiful and the staff were brilliant, very polite and helpful. The food in the hotel resteraunts was delicious, if not a bit pricey, discovered on the last day of our stay, the hotel bar has a nice selection of food for half the price. The only gripe i had with this place was the security guards who loved to look down their nose at anyone who was obviously not a business person, or in mine and my husbands situation, had tattoos and wore jeans. The house keeping are not shy about letting themselves into your room in the evening, (even when the 'do not disturb' light is on) and trying to give you chocolates and offering a turndown service for a fee. Seeing as we were on honeymoon, you can imagine our evenings were quite disturbed.
the special attention
fittness center size of room
Breakfast selection was excellent, staff very friendly and polite, rooms very clean and spacious, bathroom spotless and excellent size Prices in mini-bar
Great hotel and got via Booking.com super price.
good staff, food, atmosphere too high cost of internet connection additionally you can't get it for 3 days for example (max lot 24 hour)
Everyone at this hotel was so very kind and helpful! One of the staff who helped us in from our check in was an amazing friendly face and he followed up when we were passing through the lobby. This was a great place to stay in Berlin! Thank you!
We were treated like a king and his queen! None
excellent design of rooms the WiFi overpriced and of poor quality
We had a delicious breakfast. We slept in a beautiful room with all the comfort we needed. The hotel staff was very friendly, patient and helpful. This hotel deserves the five stars! Maybe a little bit too expensive for us, but we don't complain. We haven't both a well-paid job. But for once, we're happy we could sleep there one night!
the beds were incredibly comfortablr and the rooms were always immiuculate the staff did not always respond to questions or requests as needed. They seemed to need a little more training in handlinf quest requests and providing the correct information. Also the breakfasts were a little skimpy.
loved the hotel and the city
The Spa (Club Olympus) was very nice. The massage is recommendable. The View of the room was very limited.
location,clean,near shoping center and historical zone the lobby not active.
The quality of the rooms is second to none. The staff were polite and friendly. The lounge area with comfortable armchair seating and a fire was an excellent place to relax after a day's shopping. There were obviously high security guests staying and we had to walk a long way around to get back to the hotel as all the streets were cordoned off - as well as being scanned before entering. Having to explain to the police that we were staying there and had to go through was not straight forward and felt intimidating. Perhaps if we had been given some form of id other than the room key to show it would have been easier.
Location, rooms, TV screen, friendly, efficient staff Breakfast, while good, is overpriced. They should just make all rooms €15 per person per night more expensive, make breakfast inclusive, and charge the outlandish rate for non-guests. Oh, and put back roast potatoes into the breakfast menu! For those of us with cholesterol issues, all the eggs, cheese and sausages are useless, and make breakfast devoid of anything hot other than tea or coffee.
quality of breakfast quality of room service
Very attentive and helpful staff in a beautiful facility. Chocolate Day special event was wonderful. The room was very nice but not warm enough. Hot chestnuts as pocket warmers are a nice touch. The heating system was not adequate for the cold weather and we had one whole day with no hot water. Breakfast is pricey.
From the moment I arrived I was greeted warmly and treated like a valued guest. The service in all areas of the hotel was the best I have experienced at any hotel. The rooms are beautifully updated with very well appointed bathrooms. Entertained clients on three occasions at the Curtain Club. Could not have asked for better service. Nicholas in the Curtain Club should be commended for a job well done. This will certainly be my go to hotel in Berlin for future stays. Not a thing.
Location at Pottsdamer Platz is excellent; next to the former wall, and well located for easy access to most points in the city. Checking in on Sunday morning after a flight from the US, tends to be iffy, however, the Ritz had a room waiting for me, and were expecting me. The hotel interior is beautiful. Rooms are well appointed, large, especially for European standards, and very quiet. The bar and restaurant was excellent. Only quibble I had was with the gym: small, smelled, and illequiped.
Absolutely fabulously decorated, marvelous rooms..ranks with the best in which I have stayed, and I have stayed in nice hotels. love the heated bathroom floors. Wish it were on k'dam...but for tourist attractions, it is in a better location.
Staff were "over the top" good. Club level had an added cost.
Staff was amazing, wellness center beautiful Restaurants are fairly expensive
Excelent club floor facilitioes( club lounge)
Everything. The room and meeting facilities were excellent. Nothing (well, besides the weather).
We were very impressed with this hotel--our room was well-appointed and spacious, the staff was amazingly professional, helpful, and friendly, and the hotel was beautiful and in a perfect location. We stayed on the club level and we really enjoyed the lounge area--the breakfast was delicious and the staff there was particularly wonderful. We would recommend the Ritz-Carlton Berlin to anyone. We thought the internet access was way overpriced. It was available in the club level, but not as wifi--you could only use their computers. We paid enough for the room and parking--on the club level I think internet should be included or at least wifi available in the lounge.
the staff spoke excelllent english and were friendly.The room was spacious and comfortable we were meeting friends who were arriving at a different time. the reception staff told each of us repeatedly that our friends had not arrived and did not pass on a message.The promised excellent restaurant was not open when we wished to use it.
Very helpful concierge No
Rooms were large, modern, and clean. Hotel in an excellent location convenient to trains, subway, shopping, and restaurants.
Fully equipped, quite big hotel room.
Location is perfect; Sony Center across the street is very nice.
staff were very helpful
it is a very elegant hotel, very relaxing and confortable.
Large, comfotable suites. If you like a traditional English breakfast this is not the hotel for you.
Perfect studios No place to sit with buisiness partners, no lobby
Very comfortable, very nice located, very good service
i just liked the comfort and design of the hotel front desk staff very nice. and very helpful. breakfast too dear got it around the corner cheaper. no breakfast worth 19e pity. thats the only vault with hotel top class otherwise
Nice, large room. High charges for internet and phone.
cold room, only german and english tv channel, time limit on spa
Friendly accommodating staff. Centrally located. A substantial breakfast. Good rooms, gym and sauna. Good bar and restaurant.
Room was spacious, comfortable and quiet. The location of the hotel is also very convenient in a relatively quiet part of the city but with easy and quick access to the centre.
good cocktails and location. the showers did not work because the hotel was busy, the television did not work effectivly the whole hotel needs up dating by 20 years in key areas such as plumming.
air conditioning, location
convinient location no
Room facilities. Price of breakfast at 19 euros each.
Our room was quiet, cool in hot days either with air or air cooling system The room service staff were not fluent Engish speakers so there was always difficulties in getting what we wanted. The hotel is in an area without easy access to the U bahn and buses,
Very strange elevator system. Usually two elevators with a walk in between to get to your room. Plenty of food but no interesting choices. Almost same type of cheese. One type of eggs. Several pork products with no alternatives. This is happening while the hotel is serving hundreds everyday. The room is small with no proper food inside. I had to stay in a room just renovated with smell of paint all over the place. Modest architecture and interiors.
The rooms were comfortable. I felt at home. We paid first and left our things in the room.When we went to take our staff from the room the cards were deactivated and we could not open the door of the room. When I went to the reception to ask for help, I was not given a card, but instead someone accompanied me to the room in order for me to take my luggage. I did not like that. I felt like a thief.
quality and standard of the room.Particularly comfortable bed.
The hotel is comfortable and is situated in good location. I had problem with AC in my room. Felt like it is only works ok at night. During day time it was blowing hot air. It got so hot in the room could not stay in. Reception just kept promise to fix it. You know the drill: " oh yeah, we will send somebody to fix it". Never happened.
very professional staff. Excellent, spotless room expensive, but central location!
location and services only had one english speaking TV channel Sky News. It would be nice to have one american english speaking channel like Fox or CNN.
Excellent staff, good service, excellent facilities and brilliant location No
The swimming pool No thea or coffe maker
I made the reservation for two of our directors, so I didn't stay there myself, but both of them were very pleased with the hotel and the standard of the rooms they had. Would definitely use you again.
Overall very pleasant experience on our marathon weekend. The massage services were extremely welcome before and aftter the run as well as the sauna and pool. The hostess on the breakfast buffe.
Superb location - 5min swalk from Potsdamma Platz? Comfy hotel. Very 4* plus, pool and suana great. Loved the element of suprise walking into sauna and naked body in front of you. Me in my trunks as well. £11 Euro for a beer and a half beer. Crivens. Never tried the 24 euro brekkie. ate out.
excellant staff. Fine hotel. Very good breakfast. Food in all restaurants was excellant. The towels in the rooms need to be 'fluffier´; they are not the typ we are accostomed to with fine hotels like yours.# There needs to be more soap given daily. We had to use the same bar for two days. The service in the W restaurant was very slow on sunday evening. it took us one hour to get our main course, and two hours to eat a simple dinner. The staff was very accomdating, but there looks to be not enough help in the kitchen.
Large comfortable room, well appointed and spotless.
Clean and efficient hotel. Excellent breakfast. Lounge for Executive guests very good. Conference hotel - NOT for families. Isolated location. Pool closed for part of stay - no advance warning. Check bill carefully - errors corrected prior to leaving.
Central location Breakfast room is by far too crowded
What a great staff! The room that we booked was to small to accomodate a crib for our son so they upgraded us to a larger room for free. Everyone at the front desk was helpful with travel tips and they are very wonderful if you have children, kids eat for free in their restaurant. Very central location in Berlin and easy to get to the major sights, lovely room decor. We will only stay at this hotel in Berlin!
silence, location (park in 5 min by pedastrian way)
In general the staff is nice, the hotel is very clean, the prices of services are ok. The room was too small. Also - and I think this doesn't apply only to this hotel in particular - I found that it's a pity the staff, particularly at the reception, had such difficulty at speaking other languages besides German. Maybe this is something regarding Berlin only. It's a possibility since many friends of mine staying at other hotels had the same complaint. Also, I could never hear the messages on the answering machine of my room phone because everything is spoken in German (again, this is something that happened in other hotels where friends were staying; we just gave up calling each other's hotels)
Location, helpful and kind staff. Most of all the front desk and hotel room and lobby. I felt at home. I stayed later at Berlin/ Berlin for my medical meeting and yours was superior. Television should have more options for english speaking tourists. That is all, otherwise the stay was exceptional
Hotel is very calm and comfortable
Pleasant reception staff, excellent restaraunt and bar.
Room was nicely cut and when we asked for further pillows they have been brought up within minutes... The breakfast needs further attention - it can definitely be improved.
Excellent location Small room and very small bathroom
Lovely atmosphere. Super clean, fresh room. Breakfast was fabulous. Owner takes pride in the hotel and is very service oriented, but not overwhelming. The location is very central and accessible, but area is a bit seedy. Driving up in taxi we were a bit worried as the street doesn't look at all like the picture, but there is a small laneway and tucked in further is a beautiful little street with the Residenz Begaswinkel and other lovely building. Like a hideway.
Cute hotel, nice amount of light in the room I did not appreciate the wording of the note on the bathroom wall as regards using the same towel to save water. The notion itself is a good one but "don't you think" is no way to address your guests. You also might want to provide a larger more substantial towel to encourage this. Also, I would have appreciated knowning ahead of time that the location of the hotel was on "the" prostitute street.
I liked the peaceful road where it was situated, and the large spacious room. I liked the breakfast room and terrace upstairs, and receptionists were friendly. The weather was extremely hot and it could sometimes be difficult to sleep at night with no air conditioning or fans. The reception was often closed and it was sometimes difficult to get things done there. It felt more like a spacious guest house really than a hotel. The towels were a bit small and it was a struggle to get things like soap, and some basic washing done. I personally find the bedding and pillows in hotels like this a bit basic and uncomfortable, but maybe that is because I am not used to German bedding.
The hotel is excellent in every hands. I am very satisfied with it. The only suggestion is that it could be even better if there is a hotel sign guiding to the guests in the street, since no hotel sign let people be very difficult (maybe impossible) to find the hotel.
Nice atmosphere, good breakfast, nice personnel, good location near the center of Berlin. Plenty parking possibilities. The bedlinnen was not clean. Personnel of the hotel had some issues with cleaner.
staff were very helpful and pleasant. Hotel was quiet. Room was clean and uncluttered. Good location. the bed was too soft for me - but perhaps this is the preffered bed in germany. I stayed in frankfurt and the bed was even sorfter - no support. That's my only complaint.
Quite location, but close to centre. Good breakfast, nice atmosphere. Spacious room.
Room was really nice, and hotel staff was extremelly nice. And breakfest is perfect.
The staff were very friendly and helpful. The room was a very good size and well maintained and the atmosphere of the place was quite elegant. The check in times were a bit limiting.
I stayed in a suite. It was very well equipped and furnished. Language was not a major problem. Staff are friendly and always simile at your face. They are offering nice apples.The business center and accessibility to the internet is perfect Breakfast menu is the same everyday. Suites needs electrical equipment.
Breakfast was very good. The housekeeping did not clean my room very good.
nice staff, perfect location room is very warm! even if you opened the window
Have to pay for video,11,90EUR á day, I think very expensive.
Very nice hotel with helpful staff and excellent breakfast
I like breakfast and also the flexibility of the staff. Internet should be complimetary and available for everybody. And There should be hotel information and berlin information in the room.
I booked a standard double room, so was pleasantly surprised when we ended up staying in a suite.
good prices, nice rooms, central location
Customer service excellent. Small room no AC
The location and breakfast
The desk staff were most helpful. The location was excellent, close to U and S bann stations. My room was not cleaned on the first full day. The desk staff gave me clean towels. On the second full day, the bed was made but that was all. I needed to get more fresh towels and coffee/sugar from the desk staff again.
location, value for money rooms a little small if you have young kids
there was a door inside the bathroom that separeted the toilet from the shower, that was very nice. The location was near the subway station. few spots to hang the clothes.
the place in the centre of the town 1 poor cleanliness despite asking the staff twice 2 uncomfortable mattress 3 Noisy 4 poor english language of some staff unable to explain the direction in the right way 5 No available maps for the city
Quite good location easely reachable with Linie 100 which can bring you to the main sightseengs of Berlin. Nice staff, very clean and quiet. Breakfast is also OK.
Value for money, location small selection of breakfeast buffet, lockable wardrobe missing
Everything. We had a baby with us.Super service also there.... No!
Hotel staff is good in communication in english and very helpful. All was nice!
Good situation and excellent value for money. Would have liked a minibar.
A little hard to find, but in a great location. Safe. Quiet. Clean. Updated. Staff was awesome. Cute little bar downstairs The water didn't stay in the shower, it went all over the bathroom floor... Ask for extra pillows.
Tidiness and location. Good breakfast. No complimentary bottled water. Would be good if there are hot items in the breakfast menu.
I only stayed for two days as there was rock breaking equipment going all day from 7 in the morning and it was just intolerable and I do think we should have been informed of this prior to arrival. We had to find alternate hotel.
Friendly personnel. Clean rooms. rich breakfast. It was close to the venue of the congress.
Excellent location , very close to underground, main areas of interest in the city and shops.At the same time very quiet. breakfast is expensive.
Kindness of personnell, clean and comfortable rooms the first we woke up by very loud construction work next to the building, at 7.00 pm... by the way, after complaining, this was compensated by free breakfast
the hotel was situated in a great location. Great and clean rooms. Excelland breakfast
the location-near the potsdamerplace the silence the modend furniture the room was little small no bath only shower no dark cartains on the window
location was great, room was fine for 2 adults and 2 children Tourist Info at the train satau=ion sent us via the S-bahn rather than on the bus from Potzandammer Platz- the bus was quicker and easier.
It's comfortable hotel in nice place without noise outside. We could walk to many historical places and attractions and museums on foot. There was clean every day and staff was very nice. We had no iron and it can be obtained only from 8.00 till 16.00. At this time we were out at the hotel.
I went to Staatsbibliothek zu Berlin. On the last day I stayed, the pillow and blanket of my bed were not under the sheets. This is the big problem of housekeeper.
I was in Berlin for work and Flottwell was about a 10 minute walk for me. There was a U-Bahn station about 5 minute walk away. Not much exciting happening in the area, but right next to a nice park. Staff was excellent, and the room was very nice and reasonably priced. Wifi worked great. Everything was great!
Everything was ok
very nice service in the reception Some of the rooms are small
Your personal assistance and your caring staff. We asked for a wake up call and didn't get one. Don't know what happened there.
Very poor internet connection
It was just a wonderful hotel. Full of character. Big rooms with high ceilings. Extremely comfortable bed. Extremely clean. Fantastic buffet breakfast. 3 mins walk from Tiergarten train station. Very friendly staff. There was nothing we did not like.
The view out of the window directly onto the Spree was marvellous! Make sure to reserve a room with that view! The Art Deco style of the house was a beautiful frame.Everything was very clean. Rooms were clean, but the style did not live up to the beautiful historical frame. The bathroom/shower could use some modernization.
We liked the staff. They were very friendly en know a lot about Berlin. De rooms were fine en the breakfast good. Close to the S bahn.
next to public transportation
The hotel staff was very kind and helpful. The hotel was clean and comfortable.
The individuality of the hotel; the standard of breakfasts; the size of the room; and the attentiveness of the staff. Nothing