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The location was amazing! We didn't even realize there was a Ubahn station at the edge of the hotel with cars going through the center of the hotel until our second day there. Brandenburg Tor was only a short walk away. the staff was friendly. I heard the breakfast was expensive, so we walked to the nearby cafes instead. They claimed you could control the temperature from the TV, but we couldn't cool the room down any.
Excellent hotel - friendly and helpful staff; great location. Hotel bar and restaurant expensive
Modern newly built hotel in the center of Berlin near to all sightseeing places. No wellness center or even a small gym with a few cardio machines.
It's truly a 5 star hotel, it makes your life better! The Bar (itself) in the lobby couldev been fancier, the hotel has A gorgeous lobby but the Bar is just ok. Ritz Carlton has a nicer bar(americain)
Kayak provided me with an amazing deal to stay at the Adlon Hotel! The room was spectacular: clean with awesome features Like temperature control, super comfortable beds (the most comfy beds I've ever had in a hotel). Breakfast was included...a stunning breakfast buffet including luxury features like Caviar...as well as champagne, Asian fried rice...a lovely buffet!! Our stay at the Adlon was unforgettable and I'm already looking forward to returning there one day! The Adlon hotel is a pricey hotel. Even the prices at the bar reflect that! Nevertheless an awesome place to stay if one likes luxury, cleanliness, and extreme friendly attentiveness from the staff!
Location and helpfulness of consigiere services...landmark and historic hotel
The hotel is situated in the heart of Berlin and the connection to the international Airport Tegel is very good. The quality of the food, in several restaurants they have, is good but not very good. Therefore the prices of the dishes are way to expensive.
very nice comfortable hotel.reception.food.and launge nothing
Friendly service and great location. Uncomfortable beds, especially for a 5 star hotel. Breakfast is very over priced and mediocre.
Attention to detail. The daily brunch (included in my reservation) was spectacular - the food was not only plentiful but also delicious. On my birthday, I was served champagne with breakfast. Staff. Each staff member was courteous, helpful and most importantly, dedicated to service. If they did not know the answer, they would find it for you. Spa. After my conference I booked a day at the spa - the massage and facial therapists were professional, most capable, and pleasant to spend time with. Food. The onsite restaurants had expectional cuisine and the service was equally matched. I was a guest at the hotel for 5 days/4 nights. My mini-bar was not restocked for 2 days. There were no washcloths (which Americans use); however I was able to obtain them from the spa. Each day you had to create a new WiFi password.
The service level of your staff!!! excellent!
It was a marvellous experience from arrival to departure and I would not hesitate to recommend to friends.
Was very impressed by the care, attention to detail, and understanding of the staff at the Adlon Kempinsky Berlin. Sheer luxury not only in material terms, but in humane ones, too.
Location of hotel,spa drinks/meals costs high
The dining was great.
Nice location, just 2min.walk to the subway station. And we could see the Brandenburger gate and the parliament from the street in front of the hotel. Room was large enough to relax and very clean. The receptionist was so kind and gave much information about Berlin. Nothing.
Great position, excellent breakfast buffet, friendly staff
Finding the hotel and parking Goggle maps has wrong location of hotel
A geat Hotel close to Brandenberg Gate and Check Point Charlie Rooms was the best comfortable and the bathroom was the best facility that I have ever seen. Food was great will go back again in time for the Kris Kindle Mart in the end of November. Greg Greenwood ECC
This Marriott is like the hundreds of Marriotts, nothing special. Reikstag is 10 min walk, the main shopping area is 15 min by car. Rooms have lots of space, big windows, comfortable beds.
I had access to the executive suite which was incredible. The shower was amazing and the TV was very nice. The staff was very helpful and friendly. We felt right at home.
We were waiting for check in and check out one hour. It is not possible in 5 star hotel, staff in the kitchen was not friendly,
Great location, great room, great breakfast... Not enough time to use the gym and the swimming pool...
Location, facilities The rooms were not cleaned weel. Children's menu: quite poor including quality of food.
Excellent location for a citytrip, near Potsdamer Platz not far from the Brandenburger Tor and the Reichstag.
Cleanliness, location Resturant was not a good value
Comfort staying in the most important part of the city
We had a delicious breakfast. We slept in a beautiful room with all the comfort we needed. The hotel staff was very friendly, patient and helpful. This hotel deserves the five stars! Maybe a little bit too expensive for us, but we don't complain. We haven't both a well-paid job. But for once, we're happy we could sleep there one night!
location,clean,near shoping center and historical zone the lobby not active.
The Spa (Club Olympus) was very nice. The massage is recommendable. The View of the room was very limited.
good staff, food, atmosphere too high cost of internet connection additionally you can't get it for 3 days for example (max lot 24 hour)
the beds were incredibly comfortablr and the rooms were always immiuculate the staff did not always respond to questions or requests as needed. They seemed to need a little more training in handlinf quest requests and providing the correct information. Also the breakfasts were a little skimpy.
excellent design of rooms the WiFi overpriced and of poor quality
We were treated like a king and his queen! None
loved the hotel and the city
Everyone at this hotel was so very kind and helpful! One of the staff who helped us in from our check in was an amazing friendly face and he followed up when we were passing through the lobby. This was a great place to stay in Berlin! Thank you!
Everything. The room and meeting facilities were excellent. Nothing (well, besides the weather).
Location at Pottsdamer Platz is excellent; next to the former wall, and well located for easy access to most points in the city. Checking in on Sunday morning after a flight from the US, tends to be iffy, however, the Ritz had a room waiting for me, and were expecting me. The hotel interior is beautiful. Rooms are well appointed, large, especially for European standards, and very quiet. The bar and restaurant was excellent. Only quibble I had was with the gym: small, smelled, and illequiped.
Staff were "over the top" good. Club level had an added cost.
The quality of the rooms is second to none. The staff were polite and friendly. The lounge area with comfortable armchair seating and a fire was an excellent place to relax after a day's shopping. There were obviously high security guests staying and we had to walk a long way around to get back to the hotel as all the streets were cordoned off - as well as being scanned before entering. Having to explain to the police that we were staying there and had to go through was not straight forward and felt intimidating. Perhaps if we had been given some form of id other than the room key to show it would have been easier.
Very attentive and helpful staff in a beautiful facility. Chocolate Day special event was wonderful. The room was very nice but not warm enough. Hot chestnuts as pocket warmers are a nice touch. The heating system was not adequate for the cold weather and we had one whole day with no hot water. Breakfast is pricey.
Staff was amazing, wellness center beautiful Restaurants are fairly expensive
Excelent club floor facilitioes( club lounge)
Absolutely fabulously decorated, marvelous rooms..ranks with the best in which I have stayed, and I have stayed in nice hotels. love the heated bathroom floors. Wish it were on k'dam...but for tourist attractions, it is in a better location.
Location, rooms, TV screen, friendly, efficient staff Breakfast, while good, is overpriced. They should just make all rooms €15 per person per night more expensive, make breakfast inclusive, and charge the outlandish rate for non-guests. Oh, and put back roast potatoes into the breakfast menu! For those of us with cholesterol issues, all the eggs, cheese and sausages are useless, and make breakfast devoid of anything hot other than tea or coffee.
quality of breakfast quality of room service
We were very impressed with this hotel--our room was well-appointed and spacious, the staff was amazingly professional, helpful, and friendly, and the hotel was beautiful and in a perfect location. We stayed on the club level and we really enjoyed the lounge area--the breakfast was delicious and the staff there was particularly wonderful. We would recommend the Ritz-Carlton Berlin to anyone. We thought the internet access was way overpriced. It was available in the club level, but not as wifi--you could only use their computers. We paid enough for the room and parking--on the club level I think internet should be included or at least wifi available in the lounge.
From the moment I arrived I was greeted warmly and treated like a valued guest. The service in all areas of the hotel was the best I have experienced at any hotel. The rooms are beautifully updated with very well appointed bathrooms. Entertained clients on three occasions at the Curtain Club. Could not have asked for better service. Nicholas in the Curtain Club should be commended for a job well done. This will certainly be my go to hotel in Berlin for future stays. Not a thing.
Perfect studios No place to sit with buisiness partners, no lobby
Large, comfotable suites. If you like a traditional English breakfast this is not the hotel for you.
the staff spoke excelllent english and were friendly.The room was spacious and comfortable we were meeting friends who were arriving at a different time. the reception staff told each of us repeatedly that our friends had not arrived and did not pass on a message.The promised excellent restaurant was not open when we wished to use it.
Fully equipped, quite big hotel room.
staff were very helpful
Location is perfect; Sony Center across the street is very nice.
Very comfortable, very nice located, very good service
it is a very elegant hotel, very relaxing and confortable.
Rooms were large, modern, and clean. Hotel in an excellent location convenient to trains, subway, shopping, and restaurants.
Very helpful concierge No
Great Service Nothing
Amazing hotel and with am amazing hotel restaurant!! A must when staying in germany.
Location We reserved a room for three. The hotel added an extra bed to the room which was terrible (squeaking and extremely not comfortable). We asked them to change the bed, but things did not improve. The room is very small and the walls of the bathroom are somewhat transparent. This does not fit 3 people. We cannot recommend this hotel. At least not for more than 2 people.
1: it was very cold in the room. 2 : breakfast was with waiter and very little (even for a woman) 3:the impression was that they want your money for everything (turn on your TV and.........message and prices,look at the table..... prices) not even free coffee 4 € ?!?!?!
We liked that the hotel was not too big and the staff were friendly; also a great location no nearby laundry facilities and in house laundry expensive
Close to a metro system and also close to the bus that takes you to the train station in less then 20 mins. Overall, great location. Also the hotel itself is pretty neat, the room has high ceilings and comfy bed. Friendly staff.
A classy hotel with pleasant staff. Excellent quality for a four star hotel
Style of the rooms and quality of food. There is no lounge.
Good hotel, new, modern, well run. Good breakfast, good internet, comfortable rooms. Local area is dull and empty, but there's an S-Bahn station directly opposite, so local transport is relatively easy. Also an U-Bahn not too far away.
Good service, nice room and convenient hotel location No swimming pool
The location was the reason we picked it but the hotel was very nice. It has large rooms and i liked even the backyard view. I think it is very nice for the price it has. I think wireless internet should be priced lower and breakfast , or make a room price including both of them in with a discount so you dont have to pay 58 euros for 2 persons a day extra.
very nice room, nice bar for a late night drink poor location in regards to other top hotels in berlin, if youre looking to stay in mitte, other than that very nice hotel
The room was big and I liked its design. Even though you don't pay for breakfast you can still have coffee and some kind of cookie in the main hall. Mattress was a little hard but that can be a good point for some.
Breakfast arrangement was odd. Croissants were free, but you had to buy jam and butter for €0.5 per item, and fruit juices were extra too.
Really liked the spacious roon with the room divider. The location is very good. Nothing I really disliked.
Its location, the comfort, the huge bathroom and bathtube, the separation between the bathroom and the toilets, the space in the room
Very helpful staff. Breakfast could include a bit more variety and options.
Big, clean rooms, locations was excellent too
Good sized room with good facilities, 100m from S Bahn station, close to local shops (Aldi, bakery etc.). Walking distance from Potsdamer Platz.
Very good location, close to S-Bahn and many of the city's main attractions. I stayed in the 3 persons room, which is spacious and very comfortable. Highly recommended!
The staff were friendly and very helpful No wireless internet service in the rooms
The location was central and close to the main destinations, the room was confortable and funky. The staff at reception rarely smile and were not very helpful and friendly when providing directions exept for one employee.The hotel does not have a room service for food and the bar closes early.
A little hard to find, but in a great location. Safe. Quiet. Clean. Updated. Staff was awesome. Cute little bar downstairs The water didn't stay in the shower, it went all over the bathroom floor... Ask for extra pillows.
I only stayed for two days as there was rock breaking equipment going all day from 7 in the morning and it was just intolerable and I do think we should have been informed of this prior to arrival. We had to find alternate hotel.
Tidiness and location. Good breakfast. No complimentary bottled water. Would be good if there are hot items in the breakfast menu.
It's comfortable hotel in nice place without noise outside. We could walk to many historical places and attractions and museums on foot. There was clean every day and staff was very nice. We had no iron and it can be obtained only from 8.00 till 16.00. At this time we were out at the hotel.
the hotel was situated in a great location. Great and clean rooms. Excelland breakfast
Kindness of personnell, clean and comfortable rooms the first we woke up by very loud construction work next to the building, at 7.00 pm... by the way, after complaining, this was compensated by free breakfast
Excellent location , very close to underground, main areas of interest in the city and shops.At the same time very quiet. breakfast is expensive.
I went to Staatsbibliothek zu Berlin. On the last day I stayed, the pillow and blanket of my bed were not under the sheets. This is the big problem of housekeeper.
the location-near the potsdamerplace the silence the modend furniture the room was little small no bath only shower no dark cartains on the window
location was great, room was fine for 2 adults and 2 children Tourist Info at the train satau=ion sent us via the S-bahn rather than on the bus from Potzandammer Platz- the bus was quicker and easier.
Friendly personnel. Clean rooms. rich breakfast. It was close to the venue of the congress.
Friendly helpful staff. Food was good quality and well prepared. Room clean and functional no frills. Good value for money.
It is an extremely friendly place, very convenient for going around Berlin and the staff are well informed to help when asked, e.g. times of trains to Berlin Schoenefeld for the friends I was with at the weekend. The breakfast is great to start the day and it is pleasant area to sit and enjoy a drink and wait for friends to arrive.
Rate versus location Extremely small bathrooms.
I liked the situation, near Postdamer Platz, and S bahn Anhalter Bahnhof The lift is very noisy
The room was very clean, functional, comfortable. The staff were very nice and helpful. Nice spacious shower and I liked the lay out of the room. I found the room a bit warm and the switch for the fan did not seem to work. The towels were a bit thin but this is a very minor point.
Good value, good location I had to wait an hour for my simple meal to be served at dinner onfri 1 june. When i complained the pretty waitress said that she had just 15 minutes to satisfy me ( the hotel rule ). however, I settled for a free glass of wine.
Nice room, good view, calm and clean. Good breakfast but expensive. The pillows were very uncomfortable, too big and too hard. The window above the internet in the lobby shouldn t be open when windy or cold.
The hotel was super. We were 20 women and they could not have been more helpful arranging taxis etc for us all at any time and answering our frequent questions. It was a party for a friend getting married and she has also said that she couldn't have asked for a better weekend to send her into married life, so thank you very much.
Breakfasts, location Staff very unfriendly and unhelpful
Proximity to Checkpoint Charlie, Excellent Bathrooms at end of hallway
Very central, easy to find, parking available, nice staff, very good breakfast
it's clean and good heating. breakfast is the same for three days
- The situation in the center of the town is really good. - The Hotel's team is always kind and helpful. - The rooms on the streets side are really too noisy. - Lack of air conditionning in the rooms during the summer (and Berlin weather can be very hot !) -
Clean room and comfortable bathroom, nice people and brilliant location between friedrichstrasse and sony centre.
location - we were able to walk to everything
non the room was very bad, full of moldy smell, and it smelled disgusting. The hotel staff's attitude is very poor.
Friendly staff The mattresses are too soft and the pillows are not very clean. There is a lot of traffic noise from Lepzigerstrasse the whole night and the windows are not sound-proof. As a result I almost did not sleep.