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Location, services, clean, Breakfast
Cleanliness of rooms The location is quite far away from main sights
The room, the breakfast Few channels on TV, no channels in Spanish or French
Clean and hotel was a reasonable price. Location is not ideal but the trains and underground services are excellent. You are right beside the S
Very nice hotel. Everything was beautiful.
Great stuff - receptionist!
the room, the bath, the doors to open to the yard, the breakfast one day the cleaners dident come before 4 o´clock
the rooms were comfortable and the staff were very friendly. the buffet breakfast was really nice but i feel that people are not going to pay €14.50 for this... much too expensive. buffet too expensive.
It was close to my points of interest in particular. The central ventilation system is noisy and it had to be stopped over the night, which made the room a bit chilly in the morning (during November).
The location was ok - a doable walk from the good restaurants at Prenzlauer Berg. If for nothing else, it's good to have a walk after the dinner before you go to sleep. The hotel staff was nice and the rooms clean. The breakfast was good.
very nice hotel, good location in Prenzlauerberg. Quiet and cosy. Nice backyard Breakfast buffet is ok, not up to the hotel standards.
Zarenhof is well situated in Prenzlauer-Berg, with good connections especeially to Mitte and Alexanderplatz, but also to other parts of Berlin. The area is nice with many small restaurants and shops. The hotel is tidy, clean and quiet and it offers a fairly good breakfast. Many of the rooms are rather large. The bathrooms with showers are small and easily get more ore less flooded when using the shower. There is no service in the hotel at night time, except for the reception, which is situated in another building by the street, whereas the hotel is by an inner yard.
Everything was new Because it was so new it still smelt incredibly strongly of paint, affecting our sleep and health, the breakfast was incredibly poor- we complained and left, the manager accepted our complaint and did not charge.
A nice clean hotel, with quiet rooms in a good location. Not the hotel's fault, but hard to find a car park nearby and train station across the road is closed for renovations.
the location in the city, the standard of the hotel, the service no
The neighbourhood around the hotel (many bars) and its location in general. I liked the sunny room and also the warm bathroom. I did not like the beds as they were two of them brought close together instead of having one bed for 2 persons. There was only one computer in the ...fitness room. Breakfast could be better for a 4-star hotel. In general I would say the hotel was good but as a 3-star hotel and not 4.
The breakfast was absolutely excellent. The fitness room and internet were convenient. Subway access required carrying luggage up stairs.
Excellent service, good value, comfortable room, good location. The 'kitchenette' was too small to be of much use. Okay for tea coffee etc.
Its very central and close to underground. no air conditioner and it can be a bit noise durant the night.
very comfy beds and helpful staff
The unique atmosphere, design and staff A bath in the room would have been nice
The rooms are furnished with authentic eclectic antique furniture. Every room has a theme. My room had a curio cabinet full of interesting objects, a lovely antique canopy bed, and several authentic asian antique tables and desks. A floor to ceiling window overlooks their lovely back garden. Many of the rooms have a bathtub outside the bathroom, basically in view of the living area. Its really quite cool. It is in a beautifully renovated 19th century apartment building with many period details. The hotel itself is on a quiet residential street. You would never know it is a hotel from the outside. Wifi didn't work one night out of the 5 I was there. The rest was perfect.
it is a beautiful boutique hotel staff were fabulous the breakfst excellent, very nice stay. we found the futon very uncomfortable and the hotel just a bit out of the way and not many cabs near the hotel. Think they should consider wireless internett.
Very friendly and helpful hotel staff. The hotel was in a good position within the city within easy reach of the centre and other amenities.
Calm. Felt more like a small apartment than a hotel. In a good way.
Great for leisure. Relaxed breakfast. Limited use for business travel. No aircon. No breakfast before 8.00 am. Hardly any personel. Wouldn't book it again.
peace and quiet, beautifully and thoughtfully designed modern apartment, quirky fountain garden, helpful but not intrusive staff uncomfortably hard mattresses!
Loved the room - really a suite because enormous bathroom had a full sofa! Staff were extremely helpful and honor system for communal "mini- bar" was really nice. Breakfast buffet was very expensive (15 euros) but staff were very generous in charging us much less because we had only small amounts. Neighborhood is great - lively, great restaurants and fun shops. Hotel also has apartments; hence "family" designation above. Might have been nicer to stay within closer walking distance of tourist sites. Hotel is a 15-min walk or 1 quick tram ride to Aleksanderplatz - still quite close. But being in the thick of Prenlauer Berg really was fun.
Ackselhaus was fabulous - the staff were friendly and the rooms were incredible - i would definately recommend it to others none
Lovely hotel, very quiet with nice courtyard. Location is good, in a beautiful neighbourhood with lots of nice bars and good restaurants close by. Good transport connections close by.
Athmosphere, location, breakfast (especially bread!), staff, bathroom, courtyard (flowers etc.), friendliness. In my opinion there could be more green vegetables in the breakfast table (perhaps taking advantage of the Bio-market nearby).
Great location for night life and access to city centre
I have appreciated the charm of the hotel and, above all, the position in a very calm street, very close to a U-bahn stop, in a fascinating part of Berlin, Prenzlauer Berg, rich in good venues, restaurants and pubs. The receptionists at the hotel did not seem very friendly, showing no attitude to speak English and speaking only German.
The staff was excellent. The breakfasts were terrific and the Hotel is situated in a quiet area close to mass transit and great restaurants. I had to carry our "heavy" suitcases up several steps to the lobby of the hotel.
The hotel is located quite central, yet outside the business of city life. Very nice courtyard and garden where you can relax; and very friendly and helpful staff.
Fabulous breakfast, quiet room, great beds Breakfast was sometimes very crowded and the staff had a hard time keeping up. THey were very nice though.
Located 3 minutes away from U-bahn, few minutes from grocery store and restaurants, quiet neighborhood, helpful staff; provided me with extra blanket when I needed it; great breakfast none
Good location, inobtrusive but friendly staff, hotel obviously kept to a good standard, nice individual touches. I usually stay in chain hotels for business trips (because you don't want any surprises) but I am glad that I came to Myers Berlin on this occasion.
Location, breakfast no air condition in room
Good beds, warm shower, quietness, easy to reach, elevator, breakfast (value for money, but you must be hungry in the morning). Beds & bedlinnen a bit short for tall Dutchies.
Staff wasn't at the hotel much, which amongst others meant that we had to call them and then wait outside the hotel at night for 15 minuts before anyone arrived. Also we requested a late check out which wasn't possible although we learnt that no guests were checking in. Furthermore the staff was reluctant to let os leave our bags during the day. Also the bar wasn't open at night.
very friendly staff. excellent value for money. very nice atmosphere. tasty rooms. breakfast was just great. can only recommend this hotel nope.
Adele has excellent staff who informed us about local adventures and intimate experiences. The hotel is central, 5 mins walk to hub of prenzlauberg, and close to transport (Tram M4 across road, 2 stops from Alexander Platz). It takes 15 mins to Kreuzberg & Friedrichshain by train and approx 8 euro taxi ride home from most night clubs. We stayed in the suit, the design is classy, comfortable, spacious and private, with seperate entry. Its is like staying in your own appartment but with added hotel perks such as insider German tips and delious breakfast. It is accross the raos from Volks park Friedrichshain, a haven with deep shade and a good place for yoga and a run. Also laundry, pharmacy, local shops and great food near by. we loved it. When there was a problem, which hardly occured, they fixed it immediately.
The staff is really nice, helpful & friendly There was no shower-gel in the douche anymore!!The breakfast not varied (nothing sweet) & nothing was refilled (had no fruit neither!)
very little This is a poor excuse for a design hotel it is of poor design. On very noisy street. Uncomfortable bed and airless room. Poor service and expensive for what it is.
We arrived at 9am and were immediately taken to our room by the very friendly and helpful owner. Our room turned out to be a lovely suite even though we had only booked a basic room! The hotel is very well located very near a tram stop to get into the centre of Berlin and about 5 mins walk to a beautiful area of Prenzlaur Berg with great restaurants and bars, very quiet and peaceful! A great place for a break in Berlin!
We have seen many hotels during our city trips and this is typically how a hotel should be. Friendly hosts, nice ambiance, beautifull breakfast, near city area Prenz Lauerberg, clean and silence rooms and wifi free of charge. none
clean and pretty. San Marco restaurant in front of the street is good value for money
Location was good, room was clean, comfortable and quiet and the staff were helpful. A bar would be nice.
central in Prenzlauer Berg, close to alexanderplatz, Small hotel. Nice staff. Nice rooms air conditioning will be nice. There was very hot in our room (street side). no free wi-fi. breakfest - 6 euro in hotel / 7 euro at very nice bars on hufelandstrasse (200m) - your choice
the hotel is very quiet the view wasn't very attrative
New hotel, clean, reasonable price, come and go anytime of the day, Internet access at the reception. Wireless Internet in the rooms not free.
The staff is extremely warm and helpful. The rooms are simple, clean, and quiet. The hotel is a little off the beaten track (not near an U-Bahn stop), however, the M4 and M10 trams are just one block over in either direction and are just as convenient--less than 10 minutes to Alexander Platz.
That even though the rooms were small, they had connecting doors so a family could stay together. It was on a busy road so it was quite noisy.
Very nice breakfast! It was very clean! There was no aircondition in the room!! There was also a lot of noise from traffic below!
the location ande the service
The atmosphere, availability of staff, room was perfectly adequate That breakfast is an additional charge and that I was charged 20% more than others staying at the same time. Advice: book by phone, not online.
Great Budget stay in Berlin.
Relax and watch the most important places in Berlin.
The room was perfectly furniture. The furniture is old but very valuable. The services (caffe machine and tea) was perfect. The staff can smile when talking to guests. They should learn to be more polite !!!
Excelent value for money. Charging coffee and tea separetely at the breakfast buffet.
Free wifi, nice ambience of room
brekfast is excellent dont stay in room 24 is not soo good like 208
Linnen was an extremely charming, beautiful place to stay. The hotel was decorated with care and attention to detail. Its in a wonderful location close to a Flea Market that occurs every Sunday, public transportation, and an interesting neighborhood.
very charming and hospitable atmosphere We came very late and unannounced so they were a little unprepared for us but they pulled through beautifully.
Well located and convenient. Rooms too small
The location was perfect, the metro station was right out front. Nice area with lots of cafes and restaurants. It was quiet at night. The beds could have been better.
near TV tower, walk 20min, underground just at the door, only 2 station. Intresting bar and cafe.
The service was good, rooms were nice and the staff flexible.
We had written in the reservation, that we both are pregnant and maybe that is the reason why they kindly placed on in the quiet 7th floor with a very nice balcony. Everything is brand new and very Ikea-nice and totally value of money and there is a sub way right in front of the door. And the area is great! Bring your own towels - the ones we got were the seize of a tabloid news paper. We only stayed two nights, so it didn' t matter that there wasn´t any clean up of the rooms.
Relatively quiet for such a crowded hotel. I was at the top floor, being a bit away from the action (dorms seem to be on the lower floors) Breakfast was very basic, though cheap. Rooms could be cleaner. Rooms are large but unpractical. Not very cosy
Clean rooms and bathrooms, excellent price. shower was on a timer so you had to keep pressing the button to make it stay on. shared kitchen could have had more pots / plates / knives etc.
Hotel and room were clean, nice location close to the U bahn station Bed was not ready, I had to put the sheet on by myself and they were really not sheets but just mattress cover and a blanket, really poor for 90 euro per night
Close to The U-Bahn which makes it easy to explore Berlin. and the rooms were nice, was good to have a private bathroom The breakfast. The staff came to the room and complained that we were too loud in the room when we were only watching tv. I did not appreciate that. If the tv is "too loud" they should not be in the room...
The staff is very helpfull and the rooms are very nice. The beds are much too hard.
It is very close to a train station, therefore very handy for anyone who intends to navigate the city by public transport. I don't understand how a hotel in this category can have a 'breakfest not included' policy. It doesn't make sense to charge the morning meal separately, as it feels like those budget airlines. Overall perceived value will increase if they rethink that.
Late arrival, very nice polite lady on the reception. Mix restaurant excellent food
The cleaning staff did a great job. The beds were very comfortable and the view from our room was great. We were able to open our window and get fresh air without worrying about noise or risk of someone entering the window. We like a cooler room, so this set-up was perfect. I thought our room included breakfast, it didn't, which was my mistake, but someone should have explained that to us at check-in, not after we were eating. The other problem was the the breakfast. It was a disappointment. We were on a 3-week trip and all other places had fantastic breakfasts. This one had burnt eggs, stale bread and soggy cheese. With a little tweaking it may be able to reach the level it needs to be at for the 14 Euro charge.
Exellent place in Mitte. Very silent and calm. No noise from the street. Easy access to U-bahn.
Friendly staff, clean and great location
Good Location, Clean and comfortable rooms, willingness to cater to special needs (non-smoking rooms), helpful staff. Booking process: Unfriendly booking process, web site does not provide sufficient information for visitors wanting to book on-line (eg, the differences in payment policies for the types of rooms, ie normal/guaranteed/non- refundable is not explained), thereby leading to confusion. No flexibility in revision in booking. Same rooms booked once are available later at lower rates, but no consideration was given to the guests despite making request in this regard, thereby leaving a feeling of unfair play. Hotel Facilities: Absence of a lounge area for casual meetings; absence of tea-coffee maker and plug adapter in room; no bell boys to help with luggage; complimentary breakfast not provided with some types of booking; no computer station (to check mails)
Good location, very pleasant and most helpful reception staff. Would be pleasant to have kettle and coffee provided.
Location of hotel
Great location, secure underground car park, 24/7 reception, free wifi. Quiet room with nice view over gardens. Only had a smoking room left which was very unpleasant. Had to sign a 2 page disclaimer to get a Wifi access code, which only worked on one laptop. Breakfast on the expensive side.
Clean and quiet room, good location in Prenzlauer Berg / Mitte with U-bahn nearby. Friendly staff at reception. The breakfast buffet was very expensive compared to numerous breakfast-offering restaurants in the area. The service at breakfast was not friendly. Also, at one point we had to wait very long in the reception before we got our key, other than reception staff didn't care at all about us ringing the reception bell.
A comfortable hotel in a nice neighbourhood - good restaurants very near by - with friendly staff and a superb breakfast! The first room I was shown was rather small but they were happy to move me.
Staff were very helpful. Shower was excellent. Bathroom was clean.
it was a large room with nice and interesting furniture and decoration. bathroom was new and with tub.
proximity to metro is undoubtfully a plus. especially nice is the direct connection with schonefeld airport (direct metro line). the room itself is big in the hotel. but these are all about pluses staff is not the most friendly one. if you are trying to find your way around, don't expect too much by asking the guys at the restaurant.overall, i must say, the hotel made some damn nice pictures to put on the website, the place looks much more shabby than what the impression is from the site. there is no phone in the room and you can hardly fit in what is supposed to be a bathroom - you have to jump over the toilett to get to the shower. the hotel is good for 'bed' purposes (not even a breakfast), but my feeling is that for a bed type of a hotel the prices are high
Big room, accommodating staff, very clean Tiny bathroom!
Conveniently located with good local connections S/U-Bahn. Plentiful breakfast buffet offered as well as bar and restaurant facilities. Pleasant service given. This was my second stay at S.S&R.
Good location, nice staff, clean rooms. The room could have been a bit more comfortable.
Good location in heart of Prenzlauerberg, lots of restuarants cafes etc nearby; easy U-bahn tram and bus access. Restaurant lounge and reception are just one big room, so always people about, friendly atmosphere and pleasant staff. Rooms are in one or more apartment buildings separate from the building the reception is in, in the same street a few doors away. Good wifi in reception, none in rooms. Good breakfast. I didn't like the location of my particular room, on the ground floor adjacent the entrance/exit - too noisy. The hotel is expensive for what it is (I paid 62 euros/night inc breakfast)
Location. It is quite new. They do not have a reception and they close at midnight. If you are arriving late, remember to call and tell your arrival time. They will wait.
Loved the design of the room. Very homely yet giving the feeling of being away (suitcases as night tables for example). The staff was extremely friendly and helpful. The location is pleasant in the middle of a beautiful area, with many cool restaurants and cafés. Close to the center, but still quiet. No
Different, modern and designer. A lot of thought has gone into the rooms. Very nice staff - extremely helpful. Even packed me a lunch! Might not suit everyone since you cannot 'ring' down to a reception per se. However, the model really worked for us and we loved the cocktail bar cum reception area. Rooms and bathrooms were fabulous
Once we were moved to a reasonably sized room the accomodation was satisfactory. This is not really a hotel - it has no reception, no phone in the rooms and no room service. The hotel charges for extra or replacement towels. It was really overpriced considering it is basically apartments above a bar.
Room looked nothing like website photographs, person at desk didn't seem to have a booking when we arrived. Not sure your website has a working link with the pension. Overall it was a poor experience. For £200 I expect to feel more welcome and cared for.
decent location, cheap construction work going on right outside my first floor window at 8am every day, a shower whose hot water only seemed to last for about 2 minutes.
Room quite clean except for carpet, which was quite dirty. Quiet location away from street noise. Did not know key could only be picked up during certain hours and that no one was around to answer questions except during certain hours. Doors don't keep out sound from within hotel; happily, very quiet guests. Noisy guests would be a big problem. Very poor ventilation in hall -- someone somewhere was smoking, smoke all gathered at end of hall and right next to head of bed, so I got to smoke along. Finally stuffed extra blanket in door crack to help problem.
Friendly, helpful and clean location that is two minutes away from the metro.
Good location in the Hinterhof, so away from the noise of Ecke Bornholmer/Schoenhauser. Decent breakfast included. Allowed me to check out late without any fuss. Room and en suite were small; mattress was tired.
If you arrive after 8 probable more like 6 there is nobody at the hotel there is a sign that tills you to go to the sauna down the road but it is closed 3 days out of the week I finally found the number on the reservation conformation that I had with me and thank god my cell phone worked (I am still waiting for that bill) called the number and the lady talked me through getting the key out of the key safe.
A friendly, homely hotel with a perfect berakfast and a beautiful garden